Service manager was great, got us out of a tough situation and got the fleet vehicle back on the road within the hour! Can’t fault the service and customer care
Company replied
Location
Switch location5 Leigham Business Units, Matford Park, EX2 8HY Exeter, Devon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are an SME based in Bath and lease a number of vans from Northgate. Today Graham Hunt, a Northgate Engineer, attended our Hallatrow Yard to carry out a vehicle service. He did this very promptly an... See more
Company replied
Ali and the team got us into our new vans quickly and efficiently. They have made the transition for us moving from another rental company seem-less. They kept us informed and updated so we could swa... See more
Company replied
I headed over to Northgate in Exeter as they seemed to have decent reviews. Upon arrival I approached a sign written entrance and drove into the spacious parking area. I walked into the reception and... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
5 Leigham Business Units, Matford Park, EX2 8HY, Exeter, Devon, United Kingdom
- 01392 822000
4.8
Excellent
105 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick and helpful service.
June 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hello Rory, thank you so much for your 5 star review! Its pleasing to hear that our Exeter depot have provided you with excellent service. Its always a pleasure to deliver 5 star service to our customers.
Once again, thank you for your positive feedback.
Take care,
Emma
Luke was incredibly friendly and…
Luke was incredibly friendly and helpful and spoke us through all of it with detail very good would come back
June 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi Tim, thanks so much for your lovely feedback!
We’re thrilled to hear that Luke was friendly and helpful, and that he made everything clear for you.
We’d be delighted to welcome you back anytime!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Exeter
Hi Jess, thank you for your lovely feedback!
We always aim to provide the best service possible. Your kind words are truly appreciated and will be shared with the team.
We hope to see you again soon!
Take care,
Imogen
Great car and friendly service
Great car and friendly service. The car was delivered to where I was working on the day following my car accident. Then it was collected from my home when I was finished with it.
The person who delivered it was super friendly. Thank you
May 1, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi Zoe, thank you so much for your kind words!
We’re really glad we could help by delivering the car to your workplace and making the process as easy as possible for you after your accident. We’ll pass on your thanks to the friendly team member who delivered it — they’ll be happy to hear this!
Wishing you all the best, and we’re here whenever you need us.
Take care,
Imogen
Resolving issue very promptly
Resolving issue very promptly. Good communication and I was kept updated on regular basis.
April 16, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
We're really pleased to hear that the staff at the Exeter branch provided you with such professional service and kept you updated throughout.
It's great to know you were provided with the 5* star service that we aim to deliver — we’ll be sure to pass your kind words on to the team!
Thank you for choosing Northgate, we look forward to welcoming you back in the future.
Take Care,
Beth
Helpful friendly staff
Helpful friendly staff, nothing seems to be a problem when you call in with an issue, would highly recommend the branch!
March 21, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi Chris, Thank you for the fantastic review! 😊
We’re so glad to hear that our team was able to help and make things easy for you. It’s always our goal to go the extra mile and provide great service, no matter what!
We really appreciate your recommendation and can’t wait to assist you again in the future!
Take care,
Imogen
I had a hire van for a week Luke…Great Service
I had a hire van for a week Luke delivered and collected it he was polite and very knowledgeable it was a good service.
February 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you for your 5* feedback!
We're delighted to hear that Luke provided excellent service and that you had a smooth hire experience.
We'll be sure to pass on your kind words to him.
Thank you for choosing Northgate, we look forward to welcoming you back again in the future.
Take Care,
Beth
Luke was very helpful and respectful
Luke was very helpful and respectful, great mannerisms and professional!
February 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you for your lovely words, Gary!
We're thrilled to hear that Luke provided you with such a helpful and professional experience. We'll be sure to pass along your feedback
Thank you for choosing Northgate.
Take Care,
Beth
Reply from Northgate Vehicle Hire - Exeter
Thank you so much for your 5* review Tom!
We are delighted to hear that you experienced helpful services from our fantastic team at Exeter.
Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
Thank you for choosing Northgate.
Take Care,
Beth
Outstanding
Time off call to being fixed and on my way, 45min including my travel time to get there well done Dan and Customer service lady.
January 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hello Garry,
Thank you so much for your 5 star review!
We are thrilled to hear that Dan and the team at Exeter were able to provide you with a fast and seamless service. I can assure you they will be delighted to hear this!
Once again thank you for your positive feedback and we look forward to working with you long into the future.
Take care,
Imogen
Very nice people who delivered it and…
Very nice people who delivered it and picked up arrived on time very good
December 30, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you so much for your kind feedback, Stuart!
I’m delighted to hear that the delivery and pickup arrived on time and you had such a positive experience.
I am sure the team will be delighted to see your comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Give Luke more 💰
December 17, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you for the feedback!
We’re glad to hear Luke’s hard work hasn’t gone unnoticed.
We’ll be sure to pass on your comments to the relevant team – he’s clearly making a great impression!
Thank you for choosing Northgate.
Take care,
Beth
I went to get some new wipers.
I went to get some new wipers.
Within two minites of arriving the fitter was on the job. He also gave me a allround vehicle check.
Very prompt, efficeint, friendly and helpfull. Thank you.
November 1, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Dale, It's fantastic to hear that you've had such positive experience with the team at Northgate Exeter!
Its wonderful to hear that their friendly and professional service, as well as their willingness to go the extra mile has made your visit a pleasant experience.
We look forward to working with you long into the future.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Fitted my van in for repairs
Fitted my van in for repairs , when I wasn’t booked in on that day , gave me updates while i was waiting very polite and a pleasure to be served by thanks Barry
October 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi Stephen,
We are thrilled to hear that you have had a great experience with our team at Exeter. Thank you for choosing Northgate as your fleet provider and we look forward to working with you long into the future.
Take care,
Laura
Luke was very helpful today when…
Luke was very helpful today when dealing with our request. He is smiley and polite and an asset too northgate! 👌
October 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you for taking the time to share your positive experience with us, Sam.
We really appreciate your kind words about Luke.
We take pride in our team's dedication to excellent service, and it's wonderful to see that reflected in your feedback.
Luke and the team Exeter branch will be thrilled to see your glowing review.
Thank you for choosing Northgate.
Take care,
Beth Kell
“Although he’s ginger he’s alright”…
“Although he’s ginger he’s alright” Luke 2024
Luke is really helpfully and friendly customer facing from the moment we walked in! 10/10
October 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you for taking the time to share your positive review, George.
At Northgate, we take pride in our team's dedication to to provide excellent service, and it's wonderful to see that Luke was helpful and friendly during your visit.
Thank you for choosing Northgate.
Take care,
Beth Kell
Amazing customer service and quick wait…
Amazing customer service and quick wait times when getting a cover van while our current one is going in for an mot
October 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you so much for your lovely review, Timothy.
I am thrilled to hear that you received such wonderful service from the Exeter branch.
Appreciation for the hard work of the staff really does mean a lot, and it's so kind of you to take the time to express your gratitude.
The team at Exeter will be really happy to see your comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Great service as always
Great service as always, many thanks
Great people, Luke and Barry
October 7, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you for your kind words! We're delighted to hear that you had a wonderful experience at the our Exeter depot and the team made sure your visit was a pleasant one. Providing excellent customer service is a top priority for us and we appreciate your acknowledgment of our efforts. Thank you for choosing Northgate.
Take Care, Emma.
Reply from Northgate Vehicle Hire - Exeter
Thank you so much for taking the time to leave such an excellent review, Leigh.
It is great to see that your experience with Northgate has been such a positive one up to now.
I am sure Luke will be thrilled to see your comments.
Take Care,
Beth Kell
Exeter best northgate around
Great warm welcome. Was quick to get the van in and find out what the problem was. Exeter is by far the best northgate I've been to. Friendly staff great workmanship and very helpful.
October 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hi Paul, I wanted to thank you for the wonderful feedback you provided about your recent customer experience with our Exeter branch! It's truly rewarding to know that your encounter with Northgate has been a positive and satisfying one and you received a friendly and knowledgeable service from the staff. Your choice to trust Northgate as your preferred vehicle provider means a lot to us, and we are committed to delivering 5* services to you consistently. Our team is excited to work with you for many more years to come, and we assure you that your satisfaction will remain our top priority. We really appreciate your feedback.
Take care, Emma
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.