Service manager was great, got us out of a tough situation and got the fleet vehicle back on the road within the hour! Can’t fault the service and customer care
Company replied
Location
Switch location5 Leigham Business Units, Matford Park, EX2 8HY Exeter, Devon, GB
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See what reviewers are saying
We are an SME based in Bath and lease a number of vans from Northgate. Today Graham Hunt, a Northgate Engineer, attended our Hallatrow Yard to carry out a vehicle service. He did this very promptly an... See more
Company replied
Ali and the team got us into our new vans quickly and efficiently. They have made the transition for us moving from another rental company seem-less. They kept us informed and updated so we could swa... See more
Company replied
I headed over to Northgate in Exeter as they seemed to have decent reviews. Upon arrival I approached a sign written entrance and drove into the spacious parking area. I walked into the reception and... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
5 Leigham Business Units, Matford Park, EX2 8HY, Exeter, Devon, United Kingdom
- 01392 822000
4.8
Excellent
105 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Van repaired with no appointment
Arrived at Northgate Exeter undeclared, my van was showing an engine fault and beeping away. I was seen to straight away, with no appointment.
The engineer looked at the van explained what he thought could be the problem. The van was repaired and I was back on the road within the hour! They carried out a health check on the van while it was here for peace of mind. Fantastic service!
March 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you for sharing your experience with us, Tom! We're delighted to hear that our team at Northgate Exeter provided you with such efficient and helpful service, despite your unexpected arrival.
Safe travels, and we look forward to working with you again!
Take care,
Laura
Exeter branch manager Ali and all of…
Exeter branch manager Ali and all of his colleagues were very friendly and accommodating in a prompt and efficient way in dealing with the exchange of my hired vehicle.
March 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Hey Nick,
Thank you for sharing your positive experience with us! We're thrilled to hear that our colleagues at the Exeter branch provided you with friendly and accommodating service during the exchange of your hired vehicle.
Ensuring prompt and efficient service is a priority for us, and we're delighted that we could meet your expectations in this regard. We'll make sure to pass along your kind words.
Take care,
Laura Griffiths
As it says “Customer First”
Walked into the Northgate site in Exeter to drop my van in due to a mishap in a car park. I was served by both Sarah and Gordon who were absolutely fantastic. Gordon made sure I was satisfied with the condition of the car and went through everything, step-by-step Sarah, then dealt with the paperwork side of things and I was in and out within 20 minutes I’m back on the road again. I dropped it back today and again we serve by Sarah and Gordon and even the branch manager Mr Ali. It seems to be a great team who will work together. I will definitely come back there again, if I’m needing anything else.
March 6, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you so much for taking the time to leave such a wonderful review, Luke.
Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure that Sarah, Gordon, Ali and the rest of the Exeter team will be so pleased to see your fantastic feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Northgate Exeter 5star
The guys at Northgate Exeter were a credit to the company.
Service was brilliant.
Thank you for sorting out the tyre issue
March 5, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you so much for your positive feedback Neil!
We're thrilled to hear that the team at Northgate Exeter provided excellent service and efficiently resolved your tyre issue. Our goal is always to ensure customer satisfaction, and it's truly rewarding to know that we've met your expectations.
Take care
Laura Griffiths
Above and beyond
The team went out of their way to sort a hire issue after my company had messed up on how long North gate needed with my van. Fab service and a very friendly team.
February 7, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you so much for taking the time to leave such a fabulous review, Carl.
It is great to see that your experience with our Exeter branch has been such a positive one, and I am certain that the team there will all be thrilled to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Very good service from the Exeter…
Very good service from the Exeter branch and plenty of support from the branch manager
February 7, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you so much for taking the time to leave such a great review, Dan.
It is a pleasure to see that your experience with our Exeter branch has been such a positive one. I am certain that the team there will be all delighted to see your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Reception brilliant always helpful…
Reception brilliant always helpful never grumble
January 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you for leaving such a positive review Andrew.
Our aim is to make sure we provide a 5* service to all of our customers and i am so happy to see this has been demonstrated by the staff at the Exeter branch.
If you need help with anything help, please feel free to contact us at any time and we would be happy to help!
Take Care,
Beth Kell
Fantastic service
Fantastic service, knew exactly what the proplem was and sorted it quickly ,so one lovely cup of coffee later, i was back on the road.
A polite, friendly and efficient service.
January 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you so much for your lovely comments Richard.
I am so pleased to see you had such a fantastic experience at the Exeter branch, sometimes friendly staff and a cup of coffee can make all the difference to your visit and i am sure the branch will be thrilled to see such a wonderful review.
If there is anything more we can do for you please feel free to reach out and we would be happy to help!
Take Care,
Bethannie Kell
Fantastic overall service on time every…
Fantastic overall service on time every time a big thanks to Graham Hunt for all his hard work and professionalism
December 21, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you so much for taking the time to leave such a fantastic review, Keith.
We're here to do the hard work, so you don't have to. I am delighted that Graham has exemplified our ethos and I am sure he will be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great service.
Friendly, promt, reliable service.
Kept me fully updated of time of arrival.
Great service.
December 20, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you so much for taking the time to leave such a great review, Lorraine.
Putting our customers first is the very heart of what we do, and I am sure the team at Exeter will be delighted to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Exeter branch
Exeter branch
Ali Sharpe
Handled quickly and efficiently. Fills me with confidence bringing buisness back here again
December 19, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you for leaving such wonderful feedback Stef.
We really appreciate your comments about your experience at our Exeter branch and I am delighted to see you that you were provided with the 5* service in which we aim to deliver.
If there is anything more we can do for you, please feel free to contact us and would would be happy to help!
We look forward to working with you long into the future.
Take Care,
Beth Kell
Customer service is just great.
December 18, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you for taking the time to leave such lovely feedback Nathaniel.
I am so pleased to see you received the 5* customer service in which we aim to deliver.
I am sure the staff at the Exeter will be delighted to see your comments.
If there is anything more we can help you with, please feel free to reach out and we would be happy to help!
Take Care,
Beth Kell
Turespeed Communications Ltd
We are an SME based in Bath and lease a number of vans from Northgate. Today Graham Hunt, a Northgate Engineer, attended our Hallatrow Yard to carry out a vehicle service. He did this very promptly and professionallly. While on site we asked if he could help diagnose an issue with another van, which he was more than happy to do. he found the issue very quickly and advised us on how to mange this going forward. A real credit to his company!
December 15, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you for taking the time to leave such an excellent review, David.
Graham is certainly earning his plaudits from our customers lately for his can-do attitude, and I am sure he will continue to demonstrate the behaviours that all Northgate staff should aspire to. I am certain he will be ecstatic to see your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great service from Graham Hunt
Great service from Graham Hunt! Went the extra mile with out van service.
December 13, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you so much for taking the time to leave such a great review, Graham.
Going the extra mile for our customers is what we at Northgate aspire to, and I am delighted that Graham at our Exeter branch has exemplified this behaviour.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Graham provided excellent service from…
Graham provided excellent service from arrival to departure. Quickly identified and fixed the problem leaving me satisfied that the job has been completed professionally.
December 14, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you so much for taking the time to leave such an excellent review, Jason.
While it can always feel a nightmare when there is a problem with a vehicle, Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure that Graham will be so thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Graham hunt,
Graham hunt,
He did a really good job, went the extra mile, even though the weather was bad.
December 13, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thanks for taking the time to leave this lovely feedback Lewis.
I am thrilled to see that our Exeter branch have provided the best possible service. I am sure the team will be delighted to see your comments.
If there is anything more we can do for you, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Beth Kell
Response time/customer service
I spoke with Christopher from the head office on the phone, and he had a quote out to me within minutes! Cracking service, and I look forwards to getting to work with Northgate in the future.
February 21, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you so much for taking the time to leave such a wonderful review, Jamie.
We aim to make our process, and our customers’ lives easier, and I am sure that Christopher will be thrilled to see that we have met these expectations first time round. We at Northgate all look forward to working with you in the future.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Absolutely terrible experience
Absolutely terrible experience
We took 2 vehicles on a 12 month flexi contract after being told by the salesman Tim Emptage that we would be able to off hire at any time if times got tough and just pay the small difference in hire charge.
After being charge £1000s in damage charges by the Exeter branch without any authorisation ( and with most of the damage being on the vehicle before given to us) we made the choice to off hire one of the vehicles before they bankrupt us in extortionate charges they then went on to try and charge us over £4000 to cover the rest of the 12 months rent on the vehicle. They told us the only way we wouldn’t have to pay is if we took the vehicle back.
The salesman then went on to denied telling all the lies he did to get us to sign up to the 12 month deal and acted like he done me a favour forcing me back into the deal.
This is just one example of poor services from northgate after reading over reviews if customer service would like me to call to resolve these issues I have already raised multiple complaints and contacted many times to no resolve so don’t waste my time
John
January 21, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Good Morning John,
We are really sorry to hear that you feel this way. I do believe you have a case raised on QMS252874, which relates to the damage that you are disputing. All investigations concluded that the vehicle was returned to us with damage which was not present when the hire commenced, and images were provided to confirm this. If you do believe this to be untrue, I can review this case for you once more.
With regards to the comments made surrounding the set up of your account, I dont see that we have anything on our system regarding this, and I am more than happy to raise this as a new complaint for you.
Should you wish to do so, please contact us on customer.services@northgate.co.uk or give us a call on Tel: 03330 431095 Option: 4 Option: 2.
We would really like to hear from you and have all issues raised investigated as one.
Kind Regards,
Laura Griffiths
Customer Services
Great support with MOTs
We have had to MOT a vast number of vehicles over the last 2 months. This needed to be done with little disruption to our production as possible. The Exeter branch have been amazing in their support and making the process as easy as possible, despite all our problems. Thankyou to all the staff for the quick and painless process.
November 24, 2021
Unprompted review
Reply from Northgate Vehicle Hire - Exeter
Thank you for your excellent feed back John. It's amazing to hear that Exeter have been so helpful and supportive and that you have experienced minimum disruption to your business!
This is the kind of service Northgate strive to offer our customers and its fantastic to hear that we are meeting our customers needs.
Thank you for letting us know and I will be sure to pass on your comments to the branch.
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