I've both worked alongside northgate kitting out there vans.. and use them for our own company's vans also. My contact Amber at the Queenslie branch always goes the extra mile when it comes to trying... See more
Company replied
Location
Switch locationEaster Queenslie Industrial Estate, 20 Carmaben Road, G33 4UN Glasgow, Strathclyde, GB
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See what reviewers are saying
The girl serving behind the counter was very helpful, and kept everyone informed as to how their service was progressing. I was offered tea or coffee, and even managed to get a wee chocolate bar off h... See more
Company replied
Karen was brilliant - we showed up without notice needing to get something looked at and she got us booked in, details taken and couldn't have been more helpful. We had a really poor experience elsewh... See more
Company replied
Just had a van repaired in Northgate Glasgow and i cannot Thank Amber (Hire desk) and John (Workshop) for the quick turn around The parts were ordered before our vehicle arrived our driver went i... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Easter Queenslie Industrial Estate, 20 Carmaben Road, G33 4UN, Glasgow, Strathclyde, United Kingdom
- 0141 773 6300
4.9
Excellent
112 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Quick service always
Quick service today from Lauren on the front desk. Phoned ahead with breakdown and had replacement vehicle organised for our arrival
December 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for taking the time to leave such a wonderful review, Angela! Putting our customers first is what we do, and I am delighted that the staff at our Glasgow branch have demonstrated our ethos. I am pleased to hear that the team had a loan vehicle ready for your arrival to prevent any further disruption to your day - providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience!
Thank you for choosing Northgate. Have a great Christmas!
Take care,
Emma
Great customer service and never any…
Great customer service and never any issues swapping vans . Also vans are always fixed in quick time . Special thanks to Lauren at service reception always a cheery person .
December 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your review, Scott! It's fantastic to hear that you received great customer service from our Glasgow branch and we appreciate your kind words about Lauren. At Northgate, we take pride in our team's dedication to excellent service and it's wonderful to see that reflected in your feedback. The staff at our Glasgow branch will be thrilled to see your glowing review!
Thank you for choosing Northgate. Have a great Christmas!
Take Care,
Emma
Excellent service brilliant staff had…
Excellent service brilliant staff had van in and out in no time 👏
December 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your kind words, Christopher! We’re delighted to hear that you had a wonderful experience at our Glasgow depot and that the team provided a fast and efficient service. Delivering excellent customer service is a top priority for us, and we truly appreciate your recognition of our efforts.
Thank you for choosing Northgate! Have a lovely Christmas!
Take care,
Emma
Even though I have had problems, mainly due to the age of the vehicle, I've always found the staff, especially Lauren at the front desk, helpful and good at keeping you informed.
Even though I have had problems
December 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for taking the time to share your experience, John!
We’re sorry to hear about the issues you’ve encountered, particularly those related to the age of the vehicle. However, we’re delighted that our team, especially Lauren at the front desk, has been helpful and kept you well-informed throughout.
Your kind words about Lauren’s efforts mean a lot to us, and we’ll be sure to pass on your wonderful feedback to Lauren and the team.
Thank you for choosing Northgate, have a lovely Christmas!🎅
Take Care,
Beth
As always a fantastic service from the…
As always a fantastic service from the staff at Glasgow NORTHGATE , with a shout out to Lauren at the front desk .
Stephen at Mitie
December 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for your kind words, stephen!
It’s wonderful to hear that you consistently receive fantastic service from our team at Glasgow Northgate.
A special shoutout to Lauren will certainly brighten her day—I’ll make sure to pass along your compliments to her.
We look forward to welcoming you back again in the future.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Had an issue with my van window during…
Had an issue with my van window during the cold weather in minus conditions, called into northgate just before closing expecting to be turned away but the young lady Lauren at the counter went above and beyond and insured my van was seen to and rectified my issue promptly.
December 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for sharing your experience with us!
We're delighted to hear that Lauren went above and beyond to assist you, especially so close to the end of the day.
Ensuring your issue was resolved promptly, even in challenging conditions, reflects the dedication and care we strive to provide to all our customers.
We’ll be sure to pass on your kind words to Lauren and the team.
Thank you for choosing Northgate!
Take Care,
Beth Kell
In house service
Hi,
Just like to say that all staff are very helpful and Lauren at reception is so organised and plesent,
Also got a good supply of warm drinks in this cold weather,
December 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
We’re delighted to hear that you’ve found our staff to be helpful.
Its great that Lauren at reception made such a positive impression with her pleasant demeanour and you appreciated the warm drinks during this chilly weather too!
Your feedback means a lot to us, and we’re always here to provide the best service possible.
Thanks again for sharing your experience!
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
Great service
Nothing is ever too much for Lauren and Nick. They are very accommodating and will always go above and beyond to help!
December 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your kind words about Lauren and Nick!
It’s wonderful to hear how accommodating and helpful they have been, consistently going above and beyond to assist.
Your feedback is greatly appreciated, and we’re thrilled to know they’ve provided such excellent service. We'll be sure to pass on your compliments to them!
Thank you for choosing Northgate.
Take Care,
Beth Kell
Best Branch
We have had great service for a number of years now, especially from the Glasgow Branch. The staff are all amazing. Thank you from Boots Logistics.
December 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for your lovely review, Stephen!
We are delighted to hear that you had an excellent experience with our team in Glasgow.
Your feedback means a lot to us, and we truly appreciate your support.
I am sure sure the team at Glasgow will be over the moon with your kind words,
Thank you for choosing Northgate.
Have a fantastic Christmas ⛄
Take Care,
Beth Kell
Always great service
Always great service. Staff couldn't be more helpful.
December 6, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hey Karen, that's wonderful to hear!
I'm glad you had a positive experience with the team at Glasgow and the excellent customer service met with your expectations.
We really appreciate you taking the time to leave us feedback and look forward to welcoming you back in the future.
Thank you for choosing Northgate.
Have a lovely Christmas.
Take Care,
Beth Kell
Lauren was very helpful and efficient
Lauren was very helpful and efficient, van in and sorted within 2 hours, very helpful
December 6, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your kind feedback, Martin!
We're so pleased to hear that Lauren provided such helpful and efficient service, its also great to hear your van was sorted in a timely manner as this is what we aim for.
We'll be sure to pass on your compliments to Lauren and the team!
Thank you for choosing Northgate.
Have a lovely Christmas 🎅
Take Care,
Beth Kell
Great place
Great place, Professional Staff, Very good standards of work, Thanks to Lauran
December 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your fantastic feedback, Robert!
We’re delighted to hear you had such a positive experience with our professional team and high standards of work.
A special thank you for mentioning Lauran—she’ll be thrilled to know she made a difference.
We truly appreciate your support and look forward to welcoming you back again.
Take Care,
Beth Kell
Over and above
The staff at Northgate Glasgow are Acutely aware of our needs and go over and above on every occasion to keep us on the road frequently at short notice
We simply couldn't function without there support.
November 29, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for such a glowing review!
We're thrilled to hear that the team at Northgate Glasgow consistently goes above and beyond to meet your needs, even at short notice.
Knowing that our support helps keep you on the road means a lot to us and your trust and appreciation inspire us to continue delivering exceptional service.
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
Lauren makes my visit to branch…
Lauren makes my visit to branch extremely easy
November 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for your lovely review about Lauren.
Its wonderful to see that Lauren has been providing you with the 5* service in which aim to deliver.
I am sure she will be delighted with your comments.
Thank you for choosing Northgate, we look forward to welcoming you back in the future.
Take Care,
Beth Kell
Wear & Tear
One of the vans we had on hire sprung a surprise - brake pad wear. John asked us to bring it in and his top notch team pulled out all the stops and had our van back on the road within 2 hours. No hassles, no griping....an amazing team and effort. I cant put into words how pleased I am with the service we have received, not just today but anytime we have required the workshop team at Glasgow.
November 13, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for your 5* review!
It sounds like our Glasgow team particularly John truly went above and beyond to get your van back on the road quickly and efficiently.
Its fantastic to hear their professionalism and dedication to providing hassle-free, top-notch service, especially in urgent situations, has been recognised in your comments.
I am sure John and the team will be thrilled to see such lovely feedback.
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
Best branch to deal with
Lauren is always helpful and nothing is too much for the Glasgow branch! Definitely the best of all branches we have dealt with.
November 7, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Hello Daniel, thank you so much for your 5 star review!
We are so pleased to hear that Lauren provided amazing customer service, which is what we take pride in the most here at Northgate.
I am certain Lauran and the team at Glasgow will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take Care,
Beth Kell
Yet again a wonderful service again…
Yet again a wonderful service again always get a smile from Lauren
November 6, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for your 5 star review!
We are so pleased to hear that the team at Glasgow were given you wonderful customer service, which is what we take pride in the most here at Northgate.
I am sure the team will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take Care,
Adele Bates
Customer Service the way it should be!!
The girl serving behind the counter was very helpful, and kept everyone informed as to how their service was progressing. I was offered tea or coffee, and even managed to get a wee chocolate bar off her. Companies that have staff that are customer facing, should always be looking to employ people like Lauren. She made the wait far more bearable!!
October 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
John, It's fantastic to hear that you've had such positive experience with the team at Northgate Glasgow!
Its wonderful to hear that their friendly and professional service, as well as their willingness to go the extra mile has made your visit a pleasant experience.
We look forward to working with you long into the future.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Off hire .
Always very helpfull,pleasant staff.Free coffee while you wait.overall one of the better company to deal with
October 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you so much for your kind words, Kenvadar!
We're thrilled to hear that you had such a positive experience at our Northgate branch.
The team at Glasgow strive to provide exceptional service to all our customers, and your feedback truly validates our efforts.
We look forward to welcoming you back soon!
Take care,
Beth Kell
I recently had an exceptional…
I recently had an exceptional experience with Northgate Vehicle Hire that deserves recognition. From the moment I walked into the reception area, I was greeted by a warm and welcoming atmosphere, thanks to the incredibly friendly receptionist. Her smile and genuine kindness instantly made me feel at ease.
Throughout my visit, the staff was not only quick and efficient but also exceptionally accommodating. They took the time to answer all my questions and ensured I had everything I needed. Their professionalism and attention to detail truly stood out.
I appreciate how they prioritize customer comfort and satisfaction, making the entire process smooth and enjoyable. I highly recommend Northgate vehicle hire to anyone looking for a reliable and friendly hire experience. Thank you for making my visit so pleasant—I will definitely be returning in the future!
October 25, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Glasgow
Thank you for your review, Angela! It's fantastic to hear that you experienced excellent customer service whilst visiting our Glasgow branch. Recognising the hard work and dedication of the staff really means a lot and it's wonderful that you took the time to express your gratitude and provide such lovely feedback.
We truly appreciate that you would recommend Northgate to others and we look forward to working with you long into the future! Thank you for choosing Northgate.
Take Care,
Emma
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