After brake pad change in Swansea left my car with a screeching brake on the front passenger side. The car was towed into northgate kidminster. The whole team was great. Reception was so helpful... See more
Company replied
Location
Switch locationFoley Drive, Stourport Road, DY11 7QL Kidderminster, Worcestershire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The van was in limp mode due to a mis-match with the vans service requirements and mileage policy. so needed recovering to the Kidderminster depot. The service itself was completed promptly and c... See more
Company replied
Went to another branch to swap a van and it was horrendous! Contacted the Kidderminster branch and a van was provided the next morning clean, smart and ready to go! Staff are polite and amazing co... See more
Company replied
I’ve used the Kidderminster branch for 10 years plus. Always had the best service I could ask for. All the staff are friendly and helpful. Always completely honest and respectful. From the service dep... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Foley Drive, Stourport Road, DY11 7QL, Kidderminster, Worcestershire, United Kingdom
- 01562 862626
4.9
Excellent
88 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great team, fast, efficient, and super friendly
After brake pad change in Swansea left my car with a screeching brake on the front passenger side. The car was towed into northgate kidminster. The whole team was great. Reception was so helpful. The work was done so quickly.
The original pad change kept me waiting for 3 and a half hours in Swansea.
The repair in kidminster took an hour and I was on my way.
Couldn't be happier.
July 16, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Tedd, thank you so much for taking the time to leave us a review.
We're sorry to hear that you experienced an issue following your brake pad replacement in Swansea and that the initial appointment took longer than expected. However, we're really pleased that our Kidderminster team were able to get you back on the road quickly and provide the level of service you deserved.
It's wonderful to hear that our reception team were so helpful and that the repair was completed promptly. We'll be sure to pass your kind words on to the Kidderminster team—they'll really appreciate the recognition.
Thank you again for your feedback. We appreciate your patience and are delighted we could turn your experience around.
Take care,
Imogen
Absolutely amazing team use them for…
Absolutely amazing team use them for all my sevices and breakdowns never let me down
July 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Simon, thank you so much for your amazing review!
We're delighted to hear that our team has consistently been there for you with your servicing and breakdown needs. Your continued trust and support mean a lot to us, and we're so pleased we've never let you down.
We look forward to helping you again whenever you need us!
Take care,
Imogen
Very professional service
Very professional service. Any issues addressed straight away. The front desk is very friendly and helpful
July 2, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Richard, thank you for your great review!
We're delighted to hear that you received a professional service and that any issues were resolved promptly. It's also wonderful to know that our front desk team made you feel welcome with their friendly and helpful approach.
We really appreciate your feedback and thank you for choosing Northgate. We look forward to supporting you again in the future!
Take care,
Imogen
Staff were extremely friendly and kept…
Staff were extremely friendly and kept me updated with the works going on with my van. Nothing was too much trouble and facilities were very good.
June 19, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Luke, thank you for your wonderful review!
We’re delighted to hear that our team were extremely friendly and kept you fully updated on the work being carried out on your van.
It’s great to know that nothing was too much trouble and that you were pleased with our facilities during your visit. Providing excellent customer service and keeping our customers informed is something we take great pride in.
Thank you for taking the time to share your experience. We look forward to assisting you again in the future!
Take care,
Imogen
Ian williams
All the staff were really friendly and helpful making the process very easy.
May 14, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Matthew, thank you for your kind review!
We’re so pleased to hear that all of our staff were friendly and helpful and that they made the whole process easy for you.
We really appreciate your feedback and look forward to helping you again in the future!
Take care,
Imogen
Service
The van was in limp mode due to a mis-match with the vans service requirements and mileage policy. so needed recovering to the Kidderminster depot.
The service itself was completed promptly and communicated throughout. (Turned around in one day). Thankyou very much.
May 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi there, thank you for taking the time to share your experience.
We’re sorry to hear about the issue that put the van into limp mode and required recovery to our Kidderminster depot, but we’re pleased we were able to get everything sorted quickly for you. It’s great to hear that the service was completed promptly and that you felt well informed throughout the process.
We really appreciate your patience and your kind feedback—thanks again for choosing us!
Take care,
Imogen
Perfect place
No complaints at all, got in really fast. Whole workshop and team at Kidderminster are really helpful. Always a good experience
April 21, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Jack, thank you for your great feedback!
We’re so pleased to hear you were seen quickly and that the team in Kidderminster made your visit a positive one. It’s always good to know our workshop team are delivering helpful, reliable service.
We really appreciate you taking the time to share your experience!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Kidderminster
Hi Katie, thanks for your great feedback!
We’re really pleased we could get everything fixed straight away and have you back on the road without delay.
We appreciate you taking the time to share your experience!
Take care,
Imogen
Kidderminster team were spot on great…
Kidderminster team were spot on great experience
March 31, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Thank you for taking the time to leave a review, Lew! Great to hear the Kidderminster team delivered such a positive experience 🙌
I’ll be sure to pass your feedback on—they’ll really appreciate it! 😊
Thanks again, and we hope to see you again soon.
Take care,
Emma
Very friendly and great service was…
Very friendly and great service was very quick doing the job highly recommended
March 25, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Simon, thank you for your great review!
We’re delighted to hear you found the team very friendly and the service quick and efficient. Your recommendation really means a lot to us.
We appreciate you taking the time to share your feedback and hope to see you again soon!
Take care,
Imogen
Excellent service
Excellent service. Nice clean facilities. Free drinks machine.
March 16, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Sue, thank you for the great review!
We're delighted to hear you enjoyed the excellent service and appreciated our clean facilities. It's also nice to know the free drinks machine was a welcome touch! We always aim to make our customers as comfortable as possible, so your feedback means a lot to us.
We look forward to seeing you again in the future.
Take care,
Imogen
My bonnet service was done in quick…
My bonnet service was done in quick time and the service was friendly throughout. Thanks again, Jack Kemp
March 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Thank you for the great review, Jack! ⭐
We’re pleased to hear your bonnet service was completed quickly and that the team kept things friendly throughout your visit. It’s always good to know the service was smooth and efficient.
Thanks again for taking the time to share your feedback—we appreciate it and hope to see you again soon! 😊
Take care,
Emma
I’ve used the Kidderminster branch for…
I’ve used the Kidderminster branch for 10 years plus. Always had the best service I could ask for. All the staff are friendly and helpful. Always completely honest and respectful. From the service department to the reception and management I’ve been very satisfied.
March 2, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Ray, thank you so much for your incredible loyalty and for taking the time to share your experience.
We’re absolutely delighted to hear that you’ve been using our Northgate Vehicle Hire Kidderminster branch for over 10 years — that truly means a lot to us. It’s fantastic to know you’ve consistently received the high level of service you expect, and that our team across service, reception, and management have made such a positive impression.
Your comments about the team being friendly, honest, and respectful are especially appreciated. We’ll be sure to share your kind words with everyone at the branch.
Thank you again for your continued trust and support — we look forward to many more years of working with you!
Take care,
Imogen
Fantastic support and response
Fantastic support and response.
Sorted my van out quickly so I could get back out and on the road.
Highly recommended
February 26, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Ryan, thank you for your brilliant review!
We’re so pleased to hear that the team were able to get your van sorted quickly and help you get back on the road with minimal disruption. Keeping our customers moving is always our top priority, so it’s great to know we delivered on that for you.
We really appreciate the recommendation and your kind words — they mean a lot to the whole team at Northgate Vehicle Hire.
Thanks again for taking the time to share your experience!
Take care,
Imogen
Hire van
Hired a van for a year though company, always receive a good friendly service
And lots of free drinks while waiting.
February 25, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Johnathan, thank you so much for your wonderful review!
We really appreciate you choosing to hire with us over the past year — it’s been a pleasure having you as a customer. We’re so glad to hear you’ve consistently received friendly service, as that’s exactly what we aim to deliver every time.
And of course, we’re happy you’ve been enjoying the free drinks while you wait too! 😊 It’s the little extras that help make the experience even better.
Thanks again for your continued support — we look forward to seeing you again soon!
Take care,
Imogen
Looked after me at the Kidderminster…
Looked after me at the Kidderminster branch, quick and efficient 👍🏼
February 19, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Declan, thank you for your lovely review!
We’re so pleased to hear you were well looked after at our Kidderminster branch and that you found the service quick and efficient 👍🏼
We really appreciate you taking the time to share your experience and look forward to welcoming you back again soon!
Take care,
Imogen
Kidderminster branch
Kidderminster branch, great service always happy to help.
February 9, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Nathan, thank you for your great review!
We’re delighted to hear you always receive great service from the Kidderminster branch and that the team are happy to help.
We really appreciate your support and kind feedback.
Take care,
Imogen
Northgate Kidderminster 100% commitment
Went to another branch to swap a van and it was horrendous!
Contacted the Kidderminster branch and a van was provided the next morning clean, smart and ready to go! Staff are polite and amazing couldn't do enough. Highly recommend Northgate Kidderminster
February 6, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hey Scott, thanks for sharing your experience!
We’re so glad our Kidderminster team could get you a clean, smart van quickly and make the process hassle-free. Polite and helpful staff are exactly what we aim for! 🙌
Thanks for recommending Northgate!
Take care,
Emma
Fantastic service and friendly staff!
Fantastic service and friendly staff!!
Thanks for the coffee ☕️
February 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Jonathan, thank you for the lovely review!
We’re really pleased to hear you received fantastic service and found the team friendly — and we’re glad you enjoyed the coffee too ☕️
Thanks again for your feedback, and we look forward to welcoming you back again soon!
Take care,
Imogen
Came in with missing front plate from…
Came in with missing front plate from flood water staff in workshop sorted it right away great customer service
January 28, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Francis, thank you for your great feedback!
We’re glad the workshop team were able to sort your missing front plate straight away. Providing quick, helpful service is what we aim for, so it’s fantastic to hear you received great customer service.
Thanks again, and we’re always here if you need us! 😊
Take care,
Imogen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.