Paul and Hammi helped me out as I was returning a vehicle it was close to closing, they happily processed my van and processed me a new hire van. Quality service with a smile.
Company replied
Location
Switch locationFoley Drive, Stourport Road, DY11 7QL Kidderminster, Worcestershire, GB
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See what reviewers are saying
After brake pad change in Swansea left my car with a screeching brake on the front passenger side. The car was towed into northgate kidminster. The whole team was great. Reception was so helpful... See more
Company replied
The van was in limp mode due to a mis-match with the vans service requirements and mileage policy. so needed recovering to the Kidderminster depot. The service itself was completed promptly and c... See more
Company replied
Went to another branch to swap a van and it was horrendous! Contacted the Kidderminster branch and a van was provided the next morning clean, smart and ready to go! Staff are polite and amazing co... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Foley Drive, Stourport Road, DY11 7QL, Kidderminster, Worcestershire, United Kingdom
- 01562 862626
4.9
Excellent
91 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kidderminster Branch
Rang up the Kidderminster branch with a problem which needed sorted soon as possible, got me in and sorted the next day. Top team
January 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Thank you for your wonderful feedback Darran!
I’m delighted to hear that the team at our Kidderminster branch was able to assist you promptly and get everything sorted the very next day.
I'll make sure to pass your kind words along to them – they’ll be thrilled to know their efforts are appreciated.
Thank you for choosing Northgate.
Take Care,
Beth
Speedy service
Speedy service, friendly staff that get the job done.
December 11, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Thank you so much for your lovely review, Joe!
We are delighted to hear that you experienced helpful, and friendly services from our team at Kidderminster.
Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Kidderminster depot
Kidderminster depot, great guys brilliant service thanks.
November 1, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Jack, that's wonderful to hear!
I'm so glad you had a positive experience with our team and Kidderminster the excellent customer service met with your expectations.
We really appreciate you taking the time to leave us feedback.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Van service and repairs
Fast turn around on van service and repairs, Credit to the manager and the team in the workshop.
August 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Joshua, thank you for taking the time to leave us a 5* review!
We are so pleased to hear that the team at Kidderminster were able to provide a fast and seamless service, which is what we take pride in the most here at Northgate.
I am sure the staff at the depot will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take Care,
Beth Kell
Good communication and great staff
July 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Andrew, thank you so much for your 5 star review!
We are so pleased to hear that you experienced great service from our amazing staff at Kidderminster as we always strive to deliver the best service to our customers. I can assure you they will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take care
Imogen
Reply from Northgate Vehicle Hire - Kidderminster
Thank you for taking the time to leave us a review, Randall. We are so pleased you found our Customer Service to be 5*, just like we strive to deliver.
Take care,
Laura Griffiths
Brilliant customer service
Brilliant customer service, very quick and checked break pads when I questioned about a nice coming from the van, will bring the van back to the same place north gate Kidderminster!!!!
April 5, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Thank you so much for taking the time to leave such a brilliant feedback for our Kidderminster branch, Kris.
We know it can be a nightmare if a vehicle breaks down, which is why Northgate will always be here to assist you, investigate any problems mentioned, and keep you on the road. I am sure the team there will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Always a good experience
Always a good experience at this place, staff are a friendly bunch and always happy to help 10/10
April 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Thank you for your feedback, Andrew!
We're delighted to hear that you've had such a fantastic experience at our Kidderminster branch.
We're committed to continuously improving and providing the best possible service to our customers and your support means a lot to us.
We look forward to working with you in the future.
If you ever need assistance or have any further feedback, please feel free to reach out.
Take care,
Beth Kell
Hami provided and excellent service at…
Hami provided and excellent service at the Kidderminster branch
April 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Thank you so much for taking the time to leave such an excellent review.
It is great to see that your experience with Northgate Kidderminster has been such a positive one.
I am sure Hami and the team will be thrilled to see your comments.
If there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to help.
Take Care,
Beth Kell
Whole team helpful.
April 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Thank you so much for taking the time to leave such a brilliant review, David. It is a pleasure to see what a positive experience you've had with our Kidderminster branch and I am sure that the team there will all be delighted by your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Drove in with a adblue problem and…
Drove into the kidderminster d
Depot with a adblue problem and problem was fixed within 1 hour, the reception where amazing
March 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hey William, we're delighted to hear that you had such a positive experience at our Kidderminster depot! Our team always strives to provide efficient and effective service, and it's great to know that they were able to fix your Adblue problem promptly.
Thank you for choosing Northgate, and we look forward to working with you again in the future!
Take care,
Laura Griffiths
Big thank you to the team at Northgate…
Big thank you to the team at Northgate Kidderminster, With a really busy schedule ahead of me I really appreciate the quick response in getting me back out on the road . In and out within 10 - 15 minutes made my day a lot easier so thank you to all
March 15, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
We greatly appreciate your feedback, John, and are delighted to hear about your positive experience with our team at Northgate Kidderminster! Ensuring that our customers can get back on the road swiftly is always a priority for us, especially when we know you have a busy schedule ahead.
We're thrilled that we could provide you with a quick response and get you in and out within 10-15 minutes. Your satisfaction and convenience are paramount to us, and we're glad we could make your day a bit easier.
Take care,
Laura Griffiths
Fantastic as always
Fantastic as always! Water pump sorted and changed in one day.
Amber was very nice and helpful.
Whole team is just great!!!
March 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Thank you so much for taking the time to leave such fantastic feedback, Karolina.
While it can seem like a nightmare when a vehicle needs to go in for work, Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Amber and the rest of the Kidderminster team will be over the moon see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Friendly staff always helpful always…
Friendly staff always helpful always greets me by my first name nothing to much trouble for them , a thanks to Hammy ( hopefully correct spelling)
February 29, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Thank you for taking the time to share your positive experience with us, Valerie.
We appreciate your kind words about the staff.
At Northgate, we take pride in our team's dedication to excellent service, and it's wonderful to see that reflected in your feedback.
The staff at the Kidderminster branch will be thrilled to see your glowing review.
Take care,
Beth Kell
Great people to deal with
Great people to deal with , I have been supplying North Gate for around 20 years .Harmesh and Sharon are a pleasure to talk to on the phone makes rhe job easier .
February 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Thank you so much for taking the time to leave such an absolutely fantastic review, Adrian.
It is lovely to see how much of a wonderful experience you have had with our Kidderminster branch over the past 20 years, and I am sure that the team, especially Harmesh and Sharon, will be thrilled with your feedback.
If there is anything else we can do for you, please don’t hesitate to get in touch and we will be more than happy to help.
Thank you for choosing Northgate!
Take Care,
Beth Kell
I'm a supplier for northgate
I'm a supplier for northgate. And when I first delivered there I felt welcomed by all the staff especially Sharon because she was the first person I met. They are always happy, and very helpful and I can have a joke with them. The atmosphere is always pleasant and they always say to me to help myself to a drink. I go in there happy and I always come out there happy. I've been delivering there now for 2 years, and I haven't got anything bad to say about the staff, they are all good guy's. So thanks again all for making me feel so welcomed from the beginning 🤗
February 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Chosmaine, thank you so much for taking the time to share your positive experience as a supplier at Northgate. We are thrilled to hear that you felt welcomed from the very beginning, with special mentions to Sharon, who made your first encounter memorable. It's wonderful to know that the staff has consistently maintained a happy and helpful attitude, creating a pleasant atmosphere for you during your deliveries.
We're pleased to hear that you've built a positive relationship with the team over the past two years and that their friendly demeanour has contributed to your overall satisfaction.
We appreciate your kind words!
Take care,
Laura Griffiths
Exceptional service
Kidderminster depot go up and beyond normal duty , attempt to sort any issues on site at times to sort our working day.
February 1, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Thank you so much for taking the time to leave such an excellent review, Garry.
Going above and beyond the call of duty is what Northgate do, and it is great to see that our Kidderminster team have demonstrated the Northgate ethos. I am sure that the team there will be elated to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
All the staff at Northgate…
All the staff at Northgate Kidderminster were friendly and helpful as well as proactive in ensuring my vehicle my in a safe and good condition to drive
February 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Thank you so much for taking the time to leave such a great review, Reece.
We take vehicle and driver safety very seriously at Northgate, and nothing is too much trouble for our team to ensure that our vehicles are roadworthy and keeping our customers safe.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great Customer Service
Always helpful and efficient when arranging rentals / off hires. Paul is always on hand to help us out.
February 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Thank you for your kind words, Claire. We're thrilled to hear that Paul has been providing excellent service and is always here to assist. If you have any more requests or questions in the future, don't hesitate to reach out. We appreciate your continued support.
Take care,
Laura Griffiths
A great customer of ours
A great customer of ours, friendly staff in Sharon and harmesh who are very knowledgeable and helpful. Highly recommend.
lewis
February 1, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Thank you so much for taking the time to leave us your kind words, Lewis. I am sure that Sharon, Harmesh and the rest of the team at Kidderminster will be elated to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
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