Paul and Hammi helped me out as I was returning a vehicle it was close to closing, they happily processed my van and processed me a new hire van. Quality service with a smile.
Company replied
Location
Switch locationFoley Drive, Stourport Road, DY11 7QL Kidderminster, Worcestershire, GB
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See what reviewers are saying
After brake pad change in Swansea left my car with a screeching brake on the front passenger side. The car was towed into northgate kidminster. The whole team was great. Reception was so helpful... See more
Company replied
The van was in limp mode due to a mis-match with the vans service requirements and mileage policy. so needed recovering to the Kidderminster depot. The service itself was completed promptly and c... See more
Company replied
Went to another branch to swap a van and it was horrendous! Contacted the Kidderminster branch and a van was provided the next morning clean, smart and ready to go! Staff are polite and amazing co... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Foley Drive, Stourport Road, DY11 7QL, Kidderminster, Worcestershire, United Kingdom
- 01562 862626
4.9
Excellent
91 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Northgate Vehicle Hire - Kidderminster
Hi Shaun, thanks for your great feedback!
We’re glad to hear your experience was easy, fast, and efficient.
That’s exactly what we aim for!
Take care,
Imogen
Great staff and great customer service
Great staff and great customer service
October 1, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Luke, thank you so much for your kind words!
We’re thrilled to hear that you had a great experience with our staff and customer service.
We really appreciate your feedback and look forward to helping you again in the future!
Take care,
Imogen
Excellent customer service and delivery…
Excellent customer service and delivery from the team!
September 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Keiran, thank you so much for your kind feedback!
We’re thrilled to hear you had an excellent experience with our team’s customer service and delivery.
We really appreciate your support and look forward to helping you again!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Kidderminster
Hi Ben, thank you for the great review!
We're so glad you were happy with the service — it means a lot to us. Looking forward to welcoming you back next time!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Kidderminster
Hi Oli, thanks for your review!
We're glad you were happy with the quick and efficient service.
Always a pleasure to help!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Kidderminster
Hi Andy, thank you for your lovely feedback! We’re happy to hear you found our service easy and quick, and that our team was friendly. We look forward to assisting you again!
Take care,
Emma
Very Helpful and kind
Very Helpful and kind. Always keep you informed. Also very quick
August 22, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Tom, thanks for the great review!
We're really pleased to hear you found the team helpful, kind, and quick to keep you informed.
We appreciate your support!
Take care,
Imogen
Always received good service from the…
Always received good service from the Kidderminster branch, staff are friendly and professional
August 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Gavin, thank you for your kind words!
We’re delighted to hear that the Kidderminster branch has consistently provided you with friendly and professional service. We’ll make sure to share your feedback with the team!
We appreciate your continued support and look forward to assisting you again soon.
Take care,
Imogen
Friendly and professional service
Friendly and professional service. Any issues are addressed right away. Hammi in particular I have dealt with on a few occasions and is always a pleasure.
July 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Richard, thank you for your lovely review!
We're so pleased to hear you've had a positive experience with our team. It's great to know any issues have been dealt with promptly — and we'll be sure to pass your kind words on to Hammi.
He’ll be delighted to hear he's made such a good impression!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Kidderminster
Thank you so much for your lovely review, Janson! We are delighted to hear that you experienced fast and professional service from our fantastic team at Kidderminster. Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience!
Take care,
Emma
Kidderminster Northgate
Kidderminster Northgate, are always helpful and knowledgeable.
I’ve been popping into this branch for a couple a years with various vans and never had any issues and always been kept well informed of progress.
June 10, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Adrian, thank you for your kind feedback!
Its great to hear that the team at the Kidderminster branch are always helpful and are able to assist when needed. We love to hear that you have been visiting our branch for years now which shows your trust in us as a company.
Thanks again for your review and safe travels!
Take care,
Imogen
5 star excellent service from the Kidderminster branch
Thank you to Paul Smith and his team at the Kidderminster branch for their consistently high level of customer service, the team have supported us with many vehicles over a number of years and the service has always been fantastic, we can rely on Northgate Kidderminster to support us with all of our vehicle needs allowing us to concentrate on our business.
Jack
Nova Catering Repairs
May 21, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Jack, thank you so much for your wonderful feedback!
Paul Smith and the entire Kidderminster team truly appreciate your kind words. It’s fantastic to know that we’ve been able to support you consistently over the years and help you focus on your business.
We’re always here whenever you need us and look forward to continuing to provide the service you can rely on.
Take care,
Imogen
Excellent service
Excellent service , really quickly dealt with an issue I had on my van to get me back on the road . Staff all polite and efficient to deal with the fault and it wasn’t long before it was all done ! Thanks all at Kidderminster branch .
May 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Ben, thank you so much for your kind words!
We’re so glad to hear that our team at the Kidderminster branch was able to quickly resolve the issue and get you back on the road. It’s great to know you had a positive experience with our staff—they’ll be thrilled to hear your feedback!
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Take care,
Imogen
Excellent
Excellent, received so much help in choosing the right van and had it delivered very quickly. Can't recommend enough!
May 13, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Lorna, thank you so much for your fantastic review! We're really glad to hear you received the help you needed in choosing the right van and that the delivery was quick and smooth.
Your recommendation means a lot to us—we truly appreciate your support and look forward to helping you again in the future! 🙂
Take care,
Imogen
Reply from Northgate Vehicle Hire - Kidderminster
Hi Mitchell, thank you so much for your kind words!
We're so glad to hear that you found our service helpful. If you ever need anything else, don't hesitate to reach out.
We’re here to help!
Take care,
Imogen
Very helpful staff at Kidderminster
Very helpful staff at Kidderminster. Moved things around so that I had a minimal wait whilst van was being MOT and fluid change.
April 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Thank you for your 5* feedback!
We're really pleased to hear the team at Kidderminster were able to accommodate you and minimise your wait time.
We'll be sure to pass your comments on to them – they’ll be thrilled to know their efforts made a positive impact! 🚐
Thank you for choosing Northgate.
Take Care,
Beth
Friendly and professional
Friendly and professional, concise information and accommodating service
March 31, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi there, thank you so much for your wonderful review!
We're thrilled to hear that you had a positive experience with our team. Providing friendly, professional, and accommodating service is always our top priority, and it’s great to know that we met your expectations.
We truly appreciate your feedback and look forward to serving you again in the future!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Kidderminster
Hey Julie, thank you so much for your 5 star review!
We are so pleased to hear that the team at the Kidderminster were able to provide amazing customer service, which is what we take pride in the most here at Northgate.
The staff at the depot will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take Care,
Beth
The staff are really friendly and very…
The staff are really friendly and very polite and very professional, they are always there to help and get the van back on the road as quickly as possible, great service
March 10, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Thank you so much for your wonderful feedback!
We're delighted to hear that our team has been friendly, polite, and professional, and that we've been able to get your van back on the road quickly.
Providing great service and keeping our customers moving is always our priority, so it's fantastic to know we've met your expectations.
Thanks again for choosing Northgate 🚐
Take Care,
Beth
Very helpful
Called you yesterday to report a issue with spanner light told come in today and was sorted straight away
February 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hey Rodger, We really appreciate your feedback!
We're glad to hear that your issue was resolved quickly and efficiently.
Providing prompt service is always our goal, and it's great to know we met your expectations.
Thanks again for choosing Northgate!
Take Care,
Beth
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