Paul and Hammi helped me out as I was returning a vehicle it was close to closing, they happily processed my van and processed me a new hire van. Quality service with a smile.
Company replied
Location
Switch locationFoley Drive, Stourport Road, DY11 7QL Kidderminster, Worcestershire, GB
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See what reviewers are saying
After brake pad change in Swansea left my car with a screeching brake on the front passenger side. The car was towed into northgate kidminster. The whole team was great. Reception was so helpful... See more
Company replied
The van was in limp mode due to a mis-match with the vans service requirements and mileage policy. so needed recovering to the Kidderminster depot. The service itself was completed promptly and c... See more
Company replied
Went to another branch to swap a van and it was horrendous! Contacted the Kidderminster branch and a van was provided the next morning clean, smart and ready to go! Staff are polite and amazing co... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Foley Drive, Stourport Road, DY11 7QL, Kidderminster, Worcestershire, United Kingdom
- 01562 862626
4.9
Excellent
91 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Northgate Kidderminster 100% commitment
Went to another branch to swap a van and it was horrendous!
Contacted the Kidderminster branch and a van was provided the next morning clean, smart and ready to go! Staff are polite and amazing couldn't do enough. Highly recommend Northgate Kidderminster
February 6, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hey Scott, thanks for sharing your experience!
We’re so glad our Kidderminster team could get you a clean, smart van quickly and make the process hassle-free. Polite and helpful staff are exactly what we aim for! 🙌
Thanks for recommending Northgate!
Take care,
Emma
Fantastic service and friendly staff!
Fantastic service and friendly staff!!
Thanks for the coffee ☕️
February 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Jonathan, thank you for the lovely review!
We’re really pleased to hear you received fantastic service and found the team friendly — and we’re glad you enjoyed the coffee too ☕️
Thanks again for your feedback, and we look forward to welcoming you back again soon!
Take care,
Imogen
Came in with missing front plate from…
Came in with missing front plate from flood water staff in workshop sorted it right away great customer service
January 28, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Francis, thank you for your great feedback!
We’re glad the workshop team were able to sort your missing front plate straight away. Providing quick, helpful service is what we aim for, so it’s fantastic to hear you received great customer service.
Thanks again, and we’re always here if you need us! 😊
Take care,
Imogen
Really helpful guys
Really helpful after pulling in with an adblue fault at late notice, thank you again everyone
January 26, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Thomas, thank you for your lovely feedback! 😊
We’re glad we could help out at short notice and get you sorted with the AdBlue fault.
We’ll be sure to pass your thanks on to the team — hope to see you again (under less urgent circumstances next time!).
Take care,
Imogen
Great customer experience and kept me…
Great customer experience and kept me well informed
January 26, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Lewis, thank you for your kind review! 😊
We’re really pleased to hear you had a great customer experience and felt well informed throughout.
We look forward to helping you again in the future!
Take care,
Imogen
Took my van this morning for service…
Took my van this morning for service and the team were straight on it for me !! Very efficient and prompt
January 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Jack, thank you for your fantastic review 😊
We’re thrilled to hear our team were efficient and prompt with your van service.
Your kind words mean a lot, and we look forward to helping you again next time!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Kidderminster
Hi Kaine,
Thank you for sharing your feedback with us. We’re really pleased to hear that your experience was such a positive one and that the team were able to support you throughout your visit. Creating a helpful and approachable environment is something we work hard to maintain, so it’s great to know that this came across.
Your kind words mean a lot to everyone here and will be shared with the team. If you ever need assistance in the future, we’ll be more than happy to help and look forward to welcoming you back.
Take Care,
Emily
Northgate Kiddiminster Branch
Northgate Kiddiminster Branch - everyone has been helpful and the service has been fast. Im glad my company uses northgate as their go to vehicle hire.
January 15, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Sam,
Thank you for sharing your experience with us. It’s great to hear that the Kidderminster team have been so supportive and that everything has been handled efficiently. Knowing that the service has made a positive difference to your working day means a lot to us.
We’re also pleased to hear that your company’s choice of Northgate has worked well for you. Your feedback will be shared with the branch, and we look forward to continuing to support you whenever you need a vehicle.
Take Care,
Emily
Extremely well looked after by all…
Extremely well looked after by all staff from start to finish
January 8, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi James, thank you for your lovely feedback!
We’re delighted to hear you felt well looked after from start to finish. Our team will be very pleased to hear this, and we really appreciate you taking the time to leave a review.
Have a great day!
Take care,
Imogen
The service received was absolutely…
The service received was absolutely spot on. The waiting area is warm and the coffee is good. Free WiFi so was able to work while waiting. Would highly recommend.
December 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Daniel, thank you so much for your kind review!
We’re really glad to hear you enjoyed the service and felt comfortable in our waiting area. Great coffee, a warm space, and reliable WiFi are all part of making the wait as easy as possible, so it’s lovely to know that helped you get some work done.
We truly appreciate the recommendation and hope to welcome you back again soon!
Take care,
Imogen
Great service
Great service. Super friendly staff. In and out within the time period suggested. Great waiting area with free Wi-Fi and drinks facilities. Great experience
December 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Jon, thank you for the fantastic review!
We're really pleased to hear that you received great service and found our team super friendly. It’s wonderful to know everything was completed within the expected time and that you enjoyed the waiting area, Wi-Fi, and refreshments.
We really appreciate your feedback and are glad you had such a positive experience. Hope to see you again soon!
Take care,
Imogen
Service at the kidderminster branch was…
Service at the kidderminster branch was fantastic, very welcoming, quick service, friendly staff
December 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Phillip, thank you so much for your lovely review!
We’re thrilled to hear that you had a fantastic experience at our Kidderminster branch. The team will be delighted to know their welcoming approach and quick, friendly service made a positive impression.
We really appreciate you taking the time to share your feedback and hope to see you again soon! 🌟
Take care,
Imogen
Reply from Northgate Vehicle Hire - Kidderminster
Hi Carlos, thank you for your lovely feedback!
We’re really pleased to hear that you found our staff welcoming — it’s exactly the experience we aim to provide.
We appreciate you taking the time to leave a review and hope to see you again soon!
Take care,
Imogen
I needed a puncture repaired doing…
I needed a puncture repaired doing without an appointment and how accommodating All the staff where to resolve my issue first class customer service and was solved in a very quick time. DEFINITELY BE BACK AGAIN 👍👍
December 2, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Kevin, thank you so much for your positive feedback!
Its great to hear that the staff at our Kidderminster branch were able to assist you quickly and seamlessly. I'm sure they will be thrilled to hear about your lovely review.
If you need anything else please don't hesitate to reach out.
Take care,
Imogen
Great customer service and always…
Great customer service and always helpful
November 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Brandon, thank you for your kind words!
We're so pleased to hear that you've had great customer service and found our team helpful.
We truly appreciate your support and look forward to assisting you again whenever you need us! 🌟
Take care,
Imogen
Friendly staff
Always a pleasant experience when visiting the the Northgate Kidderminster branch, their customer service is outstanding! :)
November 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Sophie, thank you so much for your lovely review! 😊
We’re delighted to hear that you always have a great experience at our Northgate Kidderminster branch. The team will be thrilled to know their customer service stands out to you!
We really appreciate your support and look forward to welcoming you again soon.
Take care,
Imogen
Excellent service from start to finish…
Excellent service from start to finish swapping over our fleet of vehicles. Must say they all work hard.
November 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Chris, thank you so much for the fantastic review!
We’re really glad to hear the swap-over of your fleet went smoothly from start to finish. The team will be thrilled to know their hard work made a difference.
If there’s ever anything more we can do to support you, we’re always here to help!
Thanks again for choosing us. 🚗✨
Imogen
Reply from Northgate Vehicle Hire - Kidderminster
Hi Wayne, thank you for your kind review!
We’re delighted to hear you were happy with both the service and our staff.
Your feedback is really appreciated, and we look forward to welcoming you again soon!
Take care,
Imogen
Very good service and good workshop!
November 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Luke, thanks so much for your great feedback!
We're really pleased to hear you were happy with the service and our workshop team. It’s always fantastic to know we’re getting it right.
We appreciate you taking the time to leave a review and look forward to seeing you again soon!
Take care,
Imogen
Top job
Arrived on Time was dealt with straight away with a free coffee always good..... Van went in on time excellent job.....
October 31, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Kidderminster
Hi Ian, thanks so much for your great review!
We’re really pleased to hear everything ran smoothly — from being seen straight away to enjoying a free coffee while we worked on your van. Glad you were happy with the job!
We appreciate you taking the time to share your experience and hope to see you again soon.
Take care,
Imogen
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