Great service very friendly staff, was seen to straight away, always good service when visiting or have a query.
Company replied
Location
Switch locationWhitehall Industrial Estate, Ashfield Way, LS12 5JB Leeds, West Yorkshire, GB
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See what reviewers are saying
Went to Northgate to take van in for various warning lights and AD blue problems. Staff on main reception desk so friendly 👍 they organised for a technician to have a look(Claudiu) turned up very... See more
Company replied
I always get exceptional service at Northgate Leeds and today is just another example of the high standards I witness and always received whenever I visited Northgate Leeds Branch. Thanks to Kayleigh,... See more
Company replied
We have been working with Northgate for a long time, and over the past couple of years, I’ve found working directly with Kayleigh Cross to be a much smoother experience. Nothing is ever too much tro... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Whitehall Industrial Estate, Ashfield Way, LS12 5JB, Leeds, West Yorkshire, United Kingdom
- 0113 255 0441
4.9
Excellent
135 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All round good
July 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Gage, thanks for the great feedback!
We’re really pleased to hear everything was all-round good. Always here if you need us again!
Take care,
Imogen
Sas did a great job on getting my van…
Sas did a great job on getting my van back to me in very short time which meant I could carry on with my work as needed van back on road.
June 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Louie, thank you for your wonderful feedback!
We’re pleased to hear that Sas was able to get your van back to you quickly so you could continue with your work without delay.
We appreciate your support and look forward to helping you again whenever you need us.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Leeds
Thank you for your kind words! We're delighted to hear that you had a wonderful experience at our Leeds depot. Providing excellent customer service is a top priority for us, and we appreciate your acknowledgment of our efforts. Thank you for choosing Northgate.
Take Care,
Emma
Sas serviced my truck
Sas serviced my truck, very professional and quick. Staff in reception were very friendly and offered my coffee and snacks!!!
June 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Stephen, we’re glad to hear Sas provided professional and quick service on your truck. It’s also fantastic that our reception team made you feel welcome with coffee and snacks — that’s exactly the kind of experience we aim to provide.
Thanks for choosing Northgate!
Take care,
Emma
Very great job
Very great job, i use this company for long time,good for my business and Claudiu it is a great and fast worker
April 16, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you for your kind words and continued loyalty — it means a lot to us!
We're so pleased to hear that our service supports your business and that Claudiu has made such a positive impression with his great and speedy work.
We'll be sure to pass on your feedback to him!
Thank you for choosing Northgate.
Take Care,
Beth
Start to finish excellent service 👍😉
Went to Northgate to take van in for various warning lights and AD blue problems.
Staff on main reception desk so friendly 👍 they organised for a technician to have a look(Claudiu) turned up very friendly,very cheerful and sorted van out👍(various warning lights,AD blue).
Excellent service from start to finish
April 9, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you for your kind words!
We're so glad to hear you had a smooth and positive experience with us. It's great that our reception team made you feel welcome and that Claudiu was able to quickly sort the issues with your van. We'll be sure to pass your feedback along to the team – they'll really appreciate it!
Thanks again for taking the time to share your experience.
Take Care,
Beth
Mark @ Paction Ltd
A speedy turn around on providing my new van, above and beyond my expectations. Thank you
February 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you for your wonderful feedback!
We're thrilled to hear that we exceeded your expectations and provided a quick turnaround on your new van.
We truly appreciate your support and look forward to welcoming you back again in the future.
Enjoy your new van!
Take Care,
Beth
Northgate Vehicle Hire - Customer experiance
When I take one of our many hire vehicles into Northgate Leeds you are always welcomed, even having tea coffee or hot chocolate whilst you wait. I have been dealing with Kayleigh Cross quite a lot and she has gone above and beyond trying to resolve an issue for me. Thank You Kayleigh
January 27, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you for your wonderful feedback!
We're so pleased to hear that you always feel welcomed at Northgate Leeds and appreciate the little touches like tea, coffee, and hot chocolate while you wait.
It's also fantastic to hear that Kayleigh has gone above and beyond to assist you. We’ll be sure to pass on your kind words to her—she’ll be delighted to know her efforts are appreciated!
We are truly grateful your support and look forward to welcoming you back again.
Thank you for choosing Northgate.
Take Care,
Beth
Encouraging to receive proactive phone call.
Update on vehicles under repair received unprompted, from Danny.
January 22, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you for your feedback, Peter!
We're glad to hear that Danny provided you with an update on your vehicles without having to ask.
Proactive communication is something we strive for, and it's great to know Danny delivered on that.
We really appreciate your comments and look forward to welcoming you back in the future.
Take Care,
Beth
Northgate Leeds
The ladies on the front Julie and Kayleigh are very helpful sorted out a swap vehicle quickly. Chatty and polite. Cups of coffee on hand and even a biscuit or 2. A pleasure to visit and a credit to your company
December 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you for your lovely feedback, Neil!
We’re thrilled to hear that Julie and Kayleigh provided such excellent service.
It’s great to know they were helpful, efficient, and made your visit enjoyable—coffee and biscuits are always a nice touch! 🎅
They truly are a credit to our Northgate team, and we’ll be sure to share your kind words with them.
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
Danny and Kayleigh at the Leeds branch…
Danny and Kayleigh at the Leeds branch has bend backwards for us always on the ball and always willing to assist top assets for youre company
November 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you so much for taking the time to share your experience about the Leeds branch.
We truly appreciate your kind words and are delighted to know that Danny and Kayleigh demonstrated professionalism and made a positive impact on your overall experience.
At Northgate, we strive to provide exceptional service, and feedback like yours helps us recognise our team members who go above and beyond.
We're grateful to have such a fantastic team and are pleased that they could assist you effectively.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Very helpful staff in office no messing…
Very helpful staff in office no messing get straight to the point
November 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Tauseeb, that's wonderful to hear!
I'm so glad to hear you had a positive experience with the hire desk at the Leeds branch and the customer service met with your expectations.
We really appreciate you taking the time to leave us feedback.
Take Care,
Beth Kell
Kayleigh at Leeds Branch always goes…
Kayleigh at Leeds Branch always goes above and beyond when we have any issues. Always a pleasure to deal with!
September 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you for taking the time to share your positive experience with us, Kelly.
We really appreciate your kind words about Kayleigh.
At Northgate, we take pride in our team's dedication to excellent service, and it's wonderful to see that reflected in your feedback.
Kayleigh and the team at the Kidderminster branch will be thrilled to see your glowing review.
Take care,
Beth Kell
Red's to save the day
Kayleigh has solved may problems over the years for us, rental always have a vehicle spare in an emergency.
September 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you so much for your lovely review!
We are delighted to hear that you experienced helpful, and reliable services from our fantastic team at Leeds.
Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience
Thank you for choosing Northgate.
Take Care,
Beth Kell
Kayleigh has exceptional customer…
Kayleigh has exceptional customer service, and is also a pleasure to work with. She is a credit to Northgate.
September 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
We are so pleased to hear that you had excellent customer service from Kayleigh at our Leeds branch.
It is always our pleasure to provide a professional and seamless service to our amazing customers and its wonderful to see this reflected in your feedback.
Once again, we really appreciate your kind words!
Take care,
Beth Kell
Excellent Service
Excellent communication and assistance from Kayleigh at the Northgate Leeds office while arranging a routine service on our lease vehicles.
September 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you for taking the time to leave your positive feedback, Stuart.
Providing a 5* service to our customers is what we aim to do and Its wonderful to hear this has been demonstrated by Kayleigh at the Leeds branch.
I am sure Kayleigh and the team will be delighted to see your comments.
Thank you for choosing Northgate!
Take Care,
Beth Kell
Had 9 Trackers to fit here in Leeds and…
Had 9 Trackers to fit here in Leeds and the staff went beyond there duties to make sure the vans were ready on site and I was able to work on them in plenty of space.
Was a refreshing change.
Thank you very much Danny and team
Ian
August 15, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Ian, thank you so much for your 5 star review!
Its refreshing to hear that our Leeds depot went above and beyond for you!
At Northgate we always aim to go that extra mile for our customers and provide the best service. I can assure you that the team at Leeds will be thrilled to hear about your fantastic feedback.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Vehicle Hire (What Else)
The forms should be much simpler to fill in
August 15, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi David,
I'm really sorry to see that you have encountered difficulties with our forms.
If you would like us to look into this further please contact us on customer.services@northgate.co.uk or you can use the below number to call
Tel: 03330 431095 Option: 4 Option: 2
Take Care,
Beth Kell
Had to resolve a vehicle issue quickly…
Had to resolve a vehicle issue quickly for the company I work for, Danny was super helpful in getting this organised for me quickly.
August 13, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Megan, that's so wonderful to hear!
I'm glad you had a positive experience with Danny and the excellent customer service met with your expectations.
The branch will be thrilled to hear the positive feedback you have left.
If you require any further assistance going forward, please don’t hesitate to get in touch and we will be more than happy to help.
Take Care,
Beth Kell
Danny at Leeds was a superstar
Danny at Leeds was very helpful when picking up the van! Will definitely use again for future hires!
July 22, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Jordon, thank you so much for your 5 star review!
It sounds like Danny is an amazing asset to the team here at Northgate, we are always aiming to deliver our customers with the service they deserve. I can assure you Danny and the team at Bristol will be thrilled to hear about your feedback.
We look forward to working with you long into the future.
Take care,
Imogen
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