Great customer service from Mehran Malek , polite, efficient swiftly dealt with. Good coffee while waiting.Thanks. Colin - Peabody.
Company replied
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See what reviewers are saying
7 Mar 2024 Brake service I would just like to say , i had a very positive experience with the guys @ Northgate Luton .. The guys on the reception Minde & Zahoor were very friendly & helpful & I'd... See more
Company replied
We have been doing business with Northgate Luton for well over two years. They provide an efficient and professional service. Ian, Sak and their colleagues do a tremendous job of running the place sm... See more
Company replied
Had to attend today to get a faulty headlight bulb replaced on the fleet van for my work. The team here are very kind and diligent with their work, and have delivered a speedy repair to the van... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit 18 Cosgrove Way, LU1 1XL, Luton, Bedfordshire, United Kingdom
- 01582 966306
4.9
Excellent
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service from Mehran…
Great customer service from Mehran Malek , polite, efficient swiftly dealt with. Good coffee while waiting.Thanks. Colin - Peabody.
July 6, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Colin, thank you for your fantastic review, Colin!
We're delighted to hear that Mehran Malek provided such polite and efficient service, and that everything was dealt with swiftly. It's also great to know you enjoyed a good coffee while you waited!
We'll be sure to pass your kind words on to Mehran – he'll really appreciate your feedback. Thank you for choosing Northgate, and we look forward to welcoming you back again soon.
Take care,
Imogen
Great customer service from keith and…
Great customer service from keith and Asaaf
June 18, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Ian, thank you for your fantastic review!
We're delighted to hear that Keith and Asaad provided you with great customer service. Delivering a helpful and positive experience is something we take great pride in, and it's wonderful to know they made such a positive impression.
We'll be sure to pass on your kind feedback to both Keith and Asaad. Thank you for taking the time to share your experience!
Take care,
Imogen
Asaad repaired the van quickly and…
Asaad repaired the van quickly and explained the problem
June 15, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Alan, thank you for your great review! W
We're delighted to hear that Asaad repaired the van quickly and took the time to clearly explain the issue. Providing efficient service and keeping our customers informed is something we take great pride in.
We'll be sure to pass on your kind feedback to Asaad. Thank you for taking the time to share your experience!
Take care,
Imogen
Fil thank u very much for your hard…
Fil thank u very much for your hard work and quick time
June 10, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Craige, thank you for your kind review!
We're delighted to hear that Fil was able to help and that you were pleased with both the quality of service and the quick turnaround time. We'll be sure to pass on your thanks and recognition to Fil.
We really appreciate you taking the time to share your feedback!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Luton
Hi there, thank you so much for your kind words!
We're really glad to hear you're pleased with your experience.
If there's ever anything more we can do for you, don't hesitate to reach out—we’re always happy to help.
Take care,
Imogen
Very friendly staff Mehram dealt with…
Very friendly staff Mehram dealt with the van and myself, super quick to fit me in and repair van whilst I waited on site, I work for a large contractor so obviously time is of the essence, great service and clearly explained all issues with van.
April 9, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Dan, thank you so much for your kind review!
We're really pleased to hear that Mehram was able to get your van in for a repair!
He will be delighted to know that his excellent service had left an impact on your experience with us, i'll be sure to feed this back. 🙂
If you ever need any further help, don’t hesitate to get in touch.
Take care,
Imogen
Quick and easy and professional service…
Quick and easy and professional service by mehran
February 23, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi David, thank you for your great feedback!
We’re so pleased to hear that Mehran provided quick, easy, and professional service. We’ll be sure to pass on your kind words — it will be very much appreciated.
Thanks again for taking the time to leave a review, and we look forward to assisting you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Luton
Hi Ali, thank you for your review!
We’re delighted to hear that George provided great service. We’ll be sure to share your feedback with him — it will be very much appreciated.
Thanks again for taking the time to leave a review, and we look forward to seeing you next time!
Take care,
Imogen
Visited northgate after my van broke…
Visited northgate after my van broke down after hitting some debris on the motorway and all staff were friendly and treated me with respect and quick service, George had the tire changed in no time and got me back on the road hassle free
February 18, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Luke, Thank you for taking the time to share your experience!
We’re sorry to hear about the breakdown, but we’re really pleased our team were able to help get you back on the road quickly. It’s great to know you found everyone friendly and respectful, and that George was able to change the tyre promptly and hassle-free.
I’ll make sure your comments are passed on to the team — feedback like this means a lot. Wishing you many smoother journeys ahead!
Take care,
Emma
Asaad
Asaad. Amazing engineer. Very helpful and polite. Very quick service.
February 12, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Naeem, thank you so much for your kind review!
We’re thrilled to hear that Asaad provided such helpful, polite, and quick service — he’ll be delighted to know you had such a positive experience.
We really appreciate you taking the time to share your feedback and look forward to assisting you again in the future! 🚗
Take care,
Imogen
All great service and experience and…
All great service and experience and Asaad was terrific.
February 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi there, thank you for your wonderful feedback!
We’re thrilled to hear that you had a great experience and received excellent service. It’s fantastic to know that Asaad was terrific — we’ll be sure to pass your kind words on to him.
We really appreciate you taking the time to share your experience!
Take care,
Imogen
Keith and the guys at Northgate have…
Keith and the guys at Northgate have been nothing short of amazing with the cars I’ve hired and any query ive had along the way!
February 9, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Morganne, thank you so much for your fantastic feedback!
We’re delighted to hear that Keith and the team at Northgate have been nothing short of amazing and were able to help with both your vehicle hires and any queries along the way. I’ll be sure to pass on your kind words to them.
We really appreciate your support and look forward to working with you again in the future.
Take care,
Imogen
Fast service
Fast service. Good experience would highly recommend. Thanks to Asaad
January 28, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Haseeb, thank you for taking the time to leave us a review!
We’re delighted to hear you received fast service and had a good experience. Thank you for the recommendation, and a special thanks for mentioning Asaad — we’ll be sure to pass on your kind feedback to him.
We look forward to assisting you again in the future!
Take care,
Imogen
Great Service
Sorted my van immediately and the mechanic even delayed his lunch to do it for me. Great team at Luton, absolutely totally professional and friendly.
January 27, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi there, thank you for such a fantastic review!
We’re really glad we could get your van sorted straight away, and our mechanic will really appreciate the mention – going the extra mile is what we aim for. It’s great to hear you found the Luton team professional and friendly.
Thanks again for your kind words, and we look forward to helping you again in the future! 🚐😊
Take care,
Imogen
Asaad was quick with his work and very…
Asaad was quick with his work and very kind, and the whole team was lovely and welcoming
December 24, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi there, thank you for your kind review!
We’re really pleased to hear that Asaad was quick, helpful and made such a positive impression, and that the whole team made you feel welcome. We’ll be sure to pass on your lovely feedback to everyone.
Thanks again for taking the time to share your experience!
Take care,
Imogen
The job was done quickly and efficient
The job was done quickly and efficient
Asaad
December 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Patrick, thank you for your feedback, Asaad 😊
We’re pleased to hear that the job was completed quickly and efficiently. Your comments are greatly appreciated, and we look forward to assisting you again in the future.
Take care,
Imogen
Fil was brilliant
October 29, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Mat, thanks so much for your kind words!
We’re delighted to hear Fil was brilliant — we’ll be sure to pass on your feedback to them.
We really appreciate you taking the time to leave a review and hope to see you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Luton
Hi Bradley, thank you so much for your kind words!
We’re really pleased to hear you had a positive experience with our friendly team.
We look forward to helping you again soon!
Take care,
Imogen
Very good and quick customer service
Came back with a faulty van, swapped straight away for a new one, back on road within an hour
September 10, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Nural, thanks so much for your review! We're sorry to hear about the faulty van, but glad we could get you swapped out quickly and back on the road within the hour. If you need any further help, just let us know!
Take care,
Emma
Reply from Northgate Vehicle Hire - Luton
Hi Assad, thank you for your positive feedback! We really appreciate you taking the time to share your thoughts. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Take care,
Emma
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