Great customer service from Mehran Malek , polite, efficient swiftly dealt with. Good coffee while waiting.Thanks. Colin - Peabody.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
7 Mar 2024 Brake service I would just like to say , i had a very positive experience with the guys @ Northgate Luton .. The guys on the reception Minde & Zahoor were very friendly & helpful & I'd... See more
Company replied
We have been doing business with Northgate Luton for well over two years. They provide an efficient and professional service. Ian, Sak and their colleagues do a tremendous job of running the place sm... See more
Company replied
Had to attend today to get a faulty headlight bulb replaced on the fleet van for my work. The team here are very kind and diligent with their work, and have delivered a speedy repair to the van... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit 18 Cosgrove Way, LU1 1XL, Luton, Bedfordshire, United Kingdom
- 01582 966306
4.9
Excellent
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful lads and a good service well…
Helpful lads and a good service well happy with the service thanks lads .
December 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for your wonderful feedback, Liam!
We're so glad to hear you were happy with the service and found the team at Luton helpful.
Your kind words mean a lot to us, and we'll make sure to pass on your thanks.😊
Thank you for choosing Northgate.
Take Care,
Beth Kell
Great service from Assad & Faisal
Great service from Assad & Faisal, quick and efficient service. Spoke with consideration and took great care with my van
December 2, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for your kind words, Bilal!
We're so pleased to hear about the quick and efficient service provided by Assad and Faisal.
It's great to know they were considerate and took excellent care of your van.
Your feedback means a lot to us, and we look forward to assisting you again in the future!
Thank you for choosing Northgate.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Luton
Thank you for your 5* review James!
We really appreciate you taking the time to leave us a review and its wonderful to see you had a good experience whilst at our Luton branch.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Great customer service
Great customer service
Great people , very handy and helpful
Asaad the mechanic was very informative and sorted out my van and sorted any issues I had
November 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for your amazing feedback, James!
We’re thrilled to hear you received great customer service and found our team at Luton to be so helpful.
It’s fantastic that Asaad was informative and ensured your van and any issues were sorted efficiently.
We’ll be sure to pass along your kind words to him.
Thank you for choosing Northgate! 😊
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Luton
Thank you for leaving us a 5* review Andrew.
It is pleasing to see that you were provided with a good service and your visit with Northgate Luton was a pleasant one.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Luton
Thank you for leaving a 5* review Jommi!
We really appreciate you taking the time to tell us about your experience with Asaad from the Luton branch and its wonderful see you have been provided with the high quality service we aim to deliver.
I am sure Asaad will be thrilled with your comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Luton
Thank you for your 5* review, Sarah!
We’re so glad to hear that our team’s friendliness and regular updates made your experience a positive one.
We truly appreciate your feedback and look forward to assisting you again in the future.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Had my old van in for brakes to be…
Had my old van in for brakes to be done, and while waiting, was shown around my brand new van that is being prepared. I love it, cant wait to get my hands on it.....
November 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Aron, that's wonderful to hear!
I'm so glad that had such a positive experience and that you are really happy with the new vehicle that is being prepared for you.
Our aim is to make sure our customers are provided a high quality service and from your comments i can see you have been which is great!
We really appreciate you taking the time to leave us feedback.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Very good service from Keith again
Very good service from Keith again
November 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thanks so much for taking the time to leave our Luton team a review, Adam! I am so pleased to that you received good service during your visit to the branch.
If there is anything more we could have done to make this a 5* service, please let us know.
Your feedback is really appreciated.
We look forward to working with you long into the future.
Take care,
Beth Kell
Filippo did a great job worked late…
Filippo did a great job worked late great customer service
November 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for your 5* review, Aiden!
We're delighted to hear that you had such a positive experience with Filippo at the Luton branch.
Providing excellent customer service is always our goal, and it's great to see this reflected in your feedback.
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
They fixed the tire on my van with…
They fixed the tire on my van with little wait
November 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for taking the time to leave us a 5* review!
Its fantastic to hear that your vehicle tyre was repaired in a timely manner, our aim is to provide a high quality service and its wonderful to see this demonstrated during your visit.
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
Really good experience from mehran malek
Really good experience from mehran malek
November 7, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
James, that's wonderful to hear!
I'm so glad you had a positive experience with Mehran and the excellent customer was to a high standard.
We really appreciate you taking the time to leave us feedback.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Review of Service
Mehram Malek was the mechanic on the vehicle and explained in detail the problem. Staff were fantastic they kept checking with me if I was okay waiting. Plenty of coffee and water while I waited.
November 4, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hey Lynn, thank you for your feedback!
It sounds like you had a really positive experience at our Luton branch which is fantastic to hear, with the added bonus of refreshments while you waited which can make all the difference to your visit!
This is exactly the kind of service that Northgate Strive to deliver and i am sure Mehram and the team will be thrilled to see your comments.
Thank you for choosing Northgate
Take care,
Beth Kell
Great service and friendly helpful…
Great service and friendly helpful staff. Mehran Malek carried out the service on the vehicle quickly and minimised the disruption to my day. He kept me updated throughout the service.
November 1, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for your 5 star review!
We are so pleased to hear that Mehran Malek was able to provide a fantastic service in a timely manner, which is what we take pride in the most here at Northgate.
I am sure the team at Luton will be thrilled to hear your feedback!
We look forward to working with you long into the future.
Take Care,
Beth Kell
Keith and Mindy was brilliant
Keith and Mindy was brilliant , quick helpful service, recommended
October 17, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for your lovely review, Chris!
It is pleasing to see you have been provided with a quick and helpful service from Keith and Mindy at the Luton branch.
We strive to provide a high quality service to all of our customers and its wonderful to see this reflected in your feedback.
I am sure the team will be really happy to see your kind comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Luton
Thank you for your wonderful review, Ben.
It is fantastic to see you had such a pleasant experience at our Luton branch.
I am certain the team will be elated with your feedback.
Thank you for choosing Northgate!
Take Care,
Beth Kell
Mehran is too much helpful
i have great experience because stuff here is so much helpful and specially mehran is too much helpfull. He update me many time about time and about work
October 12, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Ismail, thank you for your feedback!
It sounds like you had a really positive experience at our Luton branch which is fantastic to hear.
This is exactly the kind of service that Northgate strive to deliver and I am sure Mehran and the team will be thrilled to see your comments.
Thank you for choosing Northgate!
Take care,
Emma
Massive thanks to Keith and his side…
Massive thanks to Keith and his side kick Minde for being very accommodating, and helping to supply a van on such short notice. We’re both very helpful. Again massive thanks to them and their team!!
October 1, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Chloe, thank you for your lovely feedback! We strive to provide a seamless experience for our valued customers and I am delighted to hear that Keith and Minde did exactly that!
It's always nice to hear about experiences like yours where dedicated individuals go the extra mile to assist customers. If you ever need further assistance or have more feedback to share, please don't hesitate to reach out. We're here to provide excellent service and support for all your vehicle needs.
Thank you for choosing Northgate.
Take care, Emma
My technician Mehran was very helpful…
My technician Mehran was very helpful and explained what was happening with the vehicle.
October 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for your kind words, Daniel! We're thrilled to hear that you had such a positive experience at our Luton branch. Mehran and the rest of our team strive to provide exceptional service to all our customers and your feedback truly validates our efforts. We look forward to welcoming you back soon!
Take care, Emma
Really pleasant staff
Really pleasant staff, quick and responsive and reliable
September 27, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Bogdan, it's fantastic to hear that you've had such positive experience with our Luton branch! It's wonderful to hear that their friendly and professional service has made your visit a pleasant experience. We look forward to working with you long into the future. Thank you for choosing Northgate!
Take care, Emma.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.