Great customer service from Mehran Malek , polite, efficient swiftly dealt with. Good coffee while waiting.Thanks. Colin - Peabody.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
7 Mar 2024 Brake service I would just like to say , i had a very positive experience with the guys @ Northgate Luton .. The guys on the reception Minde & Zahoor were very friendly & helpful & I'd... See more
Company replied
We have been doing business with Northgate Luton for well over two years. They provide an efficient and professional service. Ian, Sak and their colleagues do a tremendous job of running the place sm... See more
Company replied
Had to attend today to get a faulty headlight bulb replaced on the fleet van for my work. The team here are very kind and diligent with their work, and have delivered a speedy repair to the van... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit 18 Cosgrove Way, LU1 1XL, Luton, Bedfordshire, United Kingdom
- 01582 966306
4.9
Excellent
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 star seevice
Quality staff, well spoken and very polite. Sorted my tyres out my tyres pressure also when not even asked to, very helpful indeed
September 27, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for your 5 star review, Joe! We're thrilled to hear that you had such a positive experience at our Luton branch and that the team went above and beyond to resolve your tyre pressure issue! Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
We look forward to welcoming you back soon!
Take care, Emma
Friendly staff
Friendly staff, very knowledgeable and helpful resolving multiple issues with a fleet vehicle. Staff were happy to make alternative arrangements and get a new vehicle for me whilst work was being carried out. Communication from Northgate was excellent
September 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Doran, thank you so much for your 5 star review!
Its lovely to hear that our Luton depot went above and beyond for you!
We always aim to go that extra mile for our customers and provide the best service.
I can assure you that the team at the branch will be thrilled to hear about your fantastic feedback.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Staff extremely helpful and…
Staff extremely helpful and professional. Very fast service, and staff dealt with questions and queries with detailed advice. Very pleased with my experience.
September 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Lee, that's wonderful to hear! I'm glad you had a positive experience with all of the team at the Luton depot and the excellent customer service met with your expectations.
We really appreciate you taking the time to leave us feedback.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Company van
I have had to attend several times within the last 18 months with various van issues. I've always found the staff very helpful and friendly.
September 24, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for taking the time to leave us a 5* star review, Paul.
Its disappointing to hear you have had many issues with your vehicle but I am so pleased to see that when you have attended the branch the staff at Luton branch have been able to offer helpful and friendly service and get your vehicle back on the road.
We will always aim to provide a high quality service to our customers and its lovely to see this reflected in your feedback.
If there is anything we can help with please do not hesitate to reach out at any time.
Thank you for choosing Northgate as your vehicle provider.
Take Care, Emma.
It was great experience with the…
It was great experience with the northgate team .
Specially mehran malek and Minde
September 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hey Wajid,
It is very refreshing to hear that the team at Luton delivered the positive experience we know our customers deserve! It sounds like the team definitely deserve some recognition!
We look forward to working with you long into the future.
Take care,
Laura
Great service and good customer service
Great service and good customer service
September 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for your feedback, Mohammed!
We are pleased to hear that the Team at Luton provided you with the 5* service in which we aim to deliver.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Luton
Hi Daz, thank you so much for your 5 star review!
We are so pleased that the team at Luton were very helpful when assisting you. Its always a pleasure to delivery excellent service to our amazing customer!
We look forward to working with you long into the future,
Take care,
Imogen
Mindy was amazing and helpful along…
Mindy was amazing and helpful along with Keith his trusty assistant 😀
September 5, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Menzies, that's wonderful to hear!
I'm glad you had a positive experience with Mindy and Keith and the excellent customer service met with your expectations.
We really appreciate you taking the time to leave us feedback.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Always a pleasure
Friendly staff ALWAYS and gets the job done. At reception and in the garage. Love them
September 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
We are so pleased to hear that you had excellent customer service from our team at Luton.
It is always our pleasure to provide a friendly and professional service to our customers.
Once again, we really appreciate your feedback!
Take care,
Beth Kell
Reply from Northgate Vehicle Hire - Luton
Thank you so much for your feedback, David!
We are delighted to hear that you had an excellent experience with our team in Luton.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Asaad it’s a top man he worked fast to…
Asaad it’s a top man he worked fast to get me back on the road
September 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
This is great to hear James, thank you for taking the time to leave our Luton Team, specifically Assad some positive feedback.
Take care,
Laura
North Gate Luton brilliant service
Great stafe fast but saftey taken into consideration positive attitude and attention to detail fantastic
August 30, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Paul, thank you so much for you 5 star review!
We are pleased to hear that you were satisfied with the service at our Luton branch as here at Northgate we take pride in delivering the best service our customers deserve. I can assure you they will be thrilled to hear your feedback.
We look forward to working with you long into the future.
Take care,
Imogen
The service was quick and efficient
The service was quick and efficient, Postal was very friendly and professional and his colleague Keith was incredibly informative. Will highly recommend
August 29, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hello, thank you so much for your 5 star review!
We are so pleased to hear that our service provided was quick and efficient as we prioritise our customer's satisfaction with every service. I can assure you Keith and the team at Luton will be thrilled to hear your feedback.
Once again, thank you for your review.
Take care,
Imogen
Excellent thanks very much assad looked…
Excellent thanks very much assad looked after me thank you
August 29, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Freddie, thank you so much for your 5 star review!
We are so pleased to hear that Assad and the team were able to deliver excellent customer service from their branch at Luton. Here at Northgate, we take pride in providing our customer's with a positive and smooth service.
I can assure you they will be thrilled to hear about your feedback and we look forward to working with you long into the future!
Take care,
Imogen
Thanks for Keith for his speedy…
Thanks for Keith for his speedy recovery and his helper Phil 10/10
August 27, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thanks so much for your review, Alex, it is pleasing to know our team at Luton are delivering the 5* service in which we aim to provide.
We look forward to working with you well into the future.
Take care,
Laura
Reply from Northgate Vehicle Hire - Luton
This is great feedback, we are so pleased you had great service from our Luton Branch.
Take care,
Laura
Zahoor and Keith were very efficient…
Zahoor and Keith were very efficient and pleasant
August 27, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
This is wonderful to hear. Zahoor and Keith are a credit to our Northgate Team and your review is a reflection of that.
Take care,
Laura
Mehran Malek was very friendly warm and…
Mehran Malek was very friendly warm and welcoming and got the job done speedily with no issues...
Top man Mehran and thank you for your assistance
Highly recommended
A++++++++++
August 23, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hello Mason, thank you so much for your 5 star review!
We are so pleased to hear that Mehran Malek has been able to provide you with fantastic customer service.
We always aim to go that extra mile for our customers and provide the best service and and your feedback truly validates our efforts.
I am sure the team at Luton be thrilled to hear your feedback!
Thank you for choosing Northgate.
Take Care,
Beth Kell
I work for Tesco and reporting problems…
I work for Tesco and reporting problems to my managers was a waste of time. Contacted Luton directly, my complaint got resolved immediately. thank you guys
August 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for your wonderful review!
We are delighted to hear that you were really pleased with the service provided.
It's great to know that we were able to accommodate your needs and get your complaint resolved in a timely manner.
Your satisfaction is our priority, and your feedback means a lot to us.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Luton
Hey Dan!
It is fantastic to hear that our Depot has been able to provide you with the service in which we thrive to deliver.
We are just wondering if you had any feedback available to ensure moving forward this can be a 5* service? All comments are so welcome at customer.services@northgate.co.uk.
We look forward to working with you long into the future.
Take care,
Beth Kell
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.