Great customer service from Mehran Malek , polite, efficient swiftly dealt with. Good coffee while waiting.Thanks. Colin - Peabody.
Company replied
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See what reviewers are saying
7 Mar 2024 Brake service I would just like to say , i had a very positive experience with the guys @ Northgate Luton .. The guys on the reception Minde & Zahoor were very friendly & helpful & I'd... See more
Company replied
We have been doing business with Northgate Luton for well over two years. They provide an efficient and professional service. Ian, Sak and their colleagues do a tremendous job of running the place sm... See more
Company replied
Had to attend today to get a faulty headlight bulb replaced on the fleet van for my work. The team here are very kind and diligent with their work, and have delivered a speedy repair to the van... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit 18 Cosgrove Way, LU1 1XL, Luton, Bedfordshire, United Kingdom
- 01582 966306
4.9
Excellent
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brought my van in for repairs
Brought my van in for repairs. Was sorted in a timely fashion. Mehran Malek worked on my van
August 14, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for your wonderful review!
We are delighted to hear that you were really pleased with the service provided from the workshop at Luton and its great to know your vehicle was back on the road in a timely manner.
Your satisfaction is our priority, and your feedback means a lot to us.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Delivered on time and very…
Delivered on time and very professionally handed over by Adrian
August 13, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for your feedback, Lawrence!
I am so pleased to hear that Adrian from the Luton branch provided you with a high quality and professional service when delivering your vehicles.
We aim to provide a 5* service to our customers and its wonderful to see this reflected in your review.
I am sure Adrian will be delighted with your comments.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Luton
Thank you for your feedback, Dan!
We are pleased to hear that the Team at Luton provided you with the 5* service in which we aim to deliver.
We really appreciate you taking the time to leave such lovely comments and i am sure the staff at the depot will be really happy to see your review.
Thank you for choosing Northgate.
Take Care,
Beth Kell
As always
As always, come to Northgate in Luton the guys in here are absolutely outstanding every time George really looked after me today thanks guys
July 30, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Ian, thank you so much for your 5 star review!
It sounds like George is an excellent asset to the team here at Northgate, we always take great pride in delivering the best service possible to our customers. I can assure you the team at Luton will be thrilled to hear your review.
We look forward to working with you long into the future.
Take care,
Imogen
Zahoor was fantastic
Zahoor was fantastic, thanks again, really friendly and couldn’t do more for me
July 29, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi James, Thank you so much for your 5 star review !
It sounds like Zahoor is an amazing asset to the team here at Northgate, we always love to hear our customers experience at their local branch. I can assure you the team at Luton will be thrilled to hear abut your experience.
Take care,
Imogen
Asaad and Zahoor were very professional
Asaad and Zahoor were very professional
July 25, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Adrian, thank you so much for your 5 star review!
We are so pleased to hear that Asaad and Zahoor were able too deliver the customer service we strive to provide, we value your feedback and I can assure you that the team at Luton will be thrilled to hear about your review!
If you require any further assistance please do not hesitate contact us.
Take care,
Imogen
Thanks to ZAhoor for sorting out the…
Thanks to ZAhoor for sorting out the loan vehicle and to Keith for out the coffee
July 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Emma, thank you so much for your 5 star review!
It sounds like Zahoor is an asset to the team here at Northgate, we always strive to provide our customers with the best service possible. I can assure you the team at Luton will be thrilled to hear your positive experience!
Take care,
Imogen
A special thanks to Keith staying…
A special thanks to Keith staying behind, going the extra miles to ensure I got my van.
July 15, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for your lovely review!
We are delighted to know that you had an excellent experience with our team at Luton and its great to hear that Keith provided a 5* service and went above and beyond to help you get a van.
Your feedback means a lot to us, and we truly appreciate your support.
If you need any further assistance or have any questions in the future, please don't hesitate to get in touch.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Luton
Thank you for your wonderful feedback, Seamus! We're delighted to hear that your experience with us this morning was quick and easy. Our team strives to make every visit as efficient and pleasant as possible, and it's great to know we succeeded.
Take care,
Laura
Helpful and friendly staff
Helpful and friendly staff. Quick and efficient. Was kept well informed about my van.
July 11, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Stuart, thank you so much for your 5 star review!
We are so pleased to hear that the staff at our Luton depot provided a fast and seamless service, here ate Northgate we strive to deliver the best service to our customers. I can assure you they will be thrilled to hear about your feedback.
Take care,
Imogen
The mechanic George did a fast and efficient job , I was texted the day before to flag up the appointment which reassuring and efficient ,overhaul a brilliant job done ,thanks
The mechanic George did
July 11, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for taking the time to leave your positive feedback Daniel.
Providing a 5* service to our customers is what we aim to do and Its wonderful to hear this has been demonstrated by George from our Luton branch.
I am sure he will be delighted to see your comments.
If there is anything else I can help with, please do not hesitate to contact us and we would be happy to help.
Thank you for choosing Northgate!
Take Care,
Beth Kell
Excellent service as always from the…
Excellent service as always from the guys at Northgate. They are very responsive and attentive to my company's needs.
July 9, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Tyrone, thank you so much for your 5 star review!
It is so pleasing to hear that you had a great experience from our team at the Luton depot. I can assure you they will be thrilled to hear about your positive feedback.
We look forward to working with you long into the future.
Take care,
Imogen
Good Service
Went down to Northgate in Luton and was seen straight away. Replaced my tyre and was out within 45minutes. Good service & quick turnaround.
July 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Jade, thank you so much for your 5 star review!
We are so pleased to hear that our amazing team at the Luton depot were able to assist you smooth and seamlessly. I can assure you they will be thrilled to hear about your feedback.
Please do not hesitate to contact us if you require any assistance!
Take care,
Imogen
Professional service
July 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi James, thank you so much for your 5 star review!
We are so pleased to hear that you experienced professional service from our amazing team at Luton, I can assure you they will be thrilled to hear your feedback!
Please do not hesitate to contact if you require any assistance.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Luton
Thank you for taking the time to share your positive experience with us.
We appreciate your kind words about the service you received at Luton and I am sure the staff at the Luton branch will be thrilled to see your glowing review.
Take care,
Beth Kell
Had van tyre changed emergency at luton
Had van tyre changed emergency at luton
Mehran did a great job getting me mobile again
June 29, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Doug, thank you so much for your 5 star review!
We are so pleased to hear that you were able to change your tyre at our Luton branch, we always strive to assist our customers with the best service possible so its refreshing to hear this was achieved.
Once again thank you for your feedback.
Take care,
Imogen
Always very helpful and excellent…
Always very helpful and excellent customer service and All round good service 10/10
June 28, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for taking the time to leave such an excellent review, Curtis, it is a pleasure to see what an experience you've had with our Luton branch and I am sure that the team there will be elated by your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Brilliant service as always
Brilliant service as always. Thanks George for being courteous and efficient.
June 25, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for your lovely review, Steve!
We're thrilled to hear that George provided a high quality service and was courteous and efficient during your visit. George is truly dedicated to helping our customers, and your kind words will mean a lot.
Take care,
Beth Kell
Very helpful and quick and kept me…
Very helpful and quick and kept me update all the time.
Also changed the sticker in the window on the van so I can now read it clearly now.
Top job
June 25, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for taking the time to leave such an excellent review, Jordan.
It is great to see that your experience with Northgate has been such a pleasant one and your window sticker was changed providing a positive improvement to your vehicle.
I am sure the team at Luton will be thrilled to see your comments.
If there is anything else we can help with, please don’t hesitate to get in touch and we will be more than happy to help.
Take Care,
Beth Kell
Keith
Keith was a lovely delivery drivers, very polite and efficient.
Was lovely to talk to and made sure everything was correct and ready to go.
June 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Keris, thank you for taking the time to leave such a kind review! We are delighted to hear that Keith provided you with polite and efficient service during your delivery.
It's wonderful to know that he made sure everything was correct and ready to go, and that you enjoyed your interaction with him. We will be sure to pass along your compliments to Keith.
Take care,
Laura
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