Great customer service from Mehran Malek , polite, efficient swiftly dealt with. Good coffee while waiting.Thanks. Colin - Peabody.
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See what reviewers are saying
7 Mar 2024 Brake service I would just like to say , i had a very positive experience with the guys @ Northgate Luton .. The guys on the reception Minde & Zahoor were very friendly & helpful & I'd... See more
Company replied
We have been doing business with Northgate Luton for well over two years. They provide an efficient and professional service. Ian, Sak and their colleagues do a tremendous job of running the place sm... See more
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Had to attend today to get a faulty headlight bulb replaced on the fleet van for my work. The team here are very kind and diligent with their work, and have delivered a speedy repair to the van... See more
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Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit 18 Cosgrove Way, LU1 1XL, Luton, Bedfordshire, United Kingdom
- 01582 966306
4.9
Excellent
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Staff were excellent
Staff were excellent. Van had been suffering problems for a while. Took it in unannounced and they diagnosed the problem and managed to source a replacement vehicle. George the tech and Keith were excellent and very helpful.
March 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for taking the time to leave such an excellent review, Phil.
We know it can feel like a nightmare when a vehicle has problems and needs looking at,
that's why Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure George, Keith and the rest of our Luton team will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
MOT booked 2pm
Had an MOT booked for 2pm, turned up earlier (11AM) but said they can’t look at it until the booking time. It’s 3pm and it’s still not moved out the parking space I put it in. I also told them a list of issues that wasn’t sorted the previous time I came in with the van and said they will look at these before but hadn’t. Was Also supposed to have a utility van replacement but they don’t have one and expect me to just drive off in a normal van.
Van has finally moved, it’s 3.10pm and told they’re just going to do diagnostics on the van and order parts that are needed!
Considering I booked in this appointment with head office and asked for a replacement utility van and said about existing issues to the van, the workshop is clearly out of its depth with workload and personnel.
Not great experience for the last couple of visits.
March 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi David, we are really sorry to hear that the service you have received has fallen short on this occasion. It is never our intensions to leave a customer feeling this way. To allow a member of the team to fully investigate your concerns, please contact us on customer.services@northgate.co.uk
Kind Regards,
Laura Griffiths
Fantastic service from Northgate
Fantastic service from Northgate. Whenever we had an issue with our vans, I was able to bring it in without an appointment. Sak and Minde are always offering helpful service to our company.
March 1, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for taking the time to share your positive experience with us, Tyrone.
We appreciate your kind words about Sak and Minde. At Northgate, we take pride in our team's dedication to excellent service, and it's wonderful to see that reflected in your feedback. The staff at the Luton branch will be thrilled to see your glowing review.
Take care,
Beth Kell
Our top go-to supplier!
Having a fleet of over 200 vehicles, we can always rely on North Gate Luton to supply us with clean new vans when we need them on time every time. Phil Page is always very helpful and provides us with a great service. Keep up the good work.
December 21, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for taking the time to leave such a great review, Asif.
I am delighted to see that your experience with our Luton branch has such a positive one so far. I am sure that Phil and the team will be thrilled by your comments and will of course strive to continue their great service.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Very good service.
February 27, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
I wanted to thank you for your feedback you provided about your recent customer experience at Northgate.
It's wonderful to know that your visit at the Luton branch has been a positive and satisfying one.
If there is anything else we can help with please reach out and we would be happy to help!
Take Care,
Beth Kell
We have been doing business with…
We have been doing business with Northgate Luton for well over two years. They provide an efficient and professional service. Ian, Sak and their colleagues do a tremendous job of running the place smoothly. We will recommend them to anyone looking to hire a commercial vehicle. Ranger Tyres Luton
February 19, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for taking the time to leave such an encouraging review, Arslan.
It is fantastic to see that your experience with our Luton branch has been so positive over the past two years. I am certain that Ian, Sak and the rest of the team will be absolutely delighted to see your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Van Hire
From the first inquiry to rent a van,Nothgate in Luton has been really helpful and nothing seems an effort for them to help. We have had the van hire for nearly 2 years and the service has continued to be excellent.
February 17, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for sharing your positive experience with Northgate in Luton. We're delighted to hear that from your first inquiry to renting a van, our team has been consistently helpful, making your experience seamless.
It's especially rewarding to know that our service has remained excellent throughout the nearly two years of your van hire.
If there's anything specific you need or any way we can further assist you, please feel free to let us know.
Take care,
Laura Griffiths
Vast improvement on previous visits !
I have been using Northgate Van Hire Luton for my work van for a few years now. In the past it hasn’t been the best experience, but my latest mot/service visit was a lot better. My van had to stay in for work, and Mindy from the front of house was absolutely brilliant, went above and beyond to make sure I had a van to take away, the communication was perfect and the whole scenario went aswell as it possibly could have! Very impressed with the new leadership that I witnessed
February 8, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for taking the time to leave such a brilliant review.
It is great to see that your experience with our Luton branch has improved so much from your previous visits, and long may this continue. I am sure that Mindy and the rest of team will be thrilled to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great friendly staff
May 2, 2023
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for taking the time to leave such a great review, Julian.
Our customers are the most important thing to us, and I am delighted that the team at Luton have demonstrated this. I am certain they will be overjoyed to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Reply from Northgate Vehicle Hire - Luton
Thank you for sharing this feedback, Marcus. It is pleasing to hear that our Luton Team have provided great service. We look forward to working with you long into the future.
Take care,
Laura Griffiths
Tried calling the Luton workshop on…
Tried calling the Luton workshop on multiple occasions, with no answer. Tried emailing them,again no repaly received.
December 15, 2022
Unprompted review
Reply from Northgate Vehicle Hire - Luton
We’re really sorry to see your comments Narinder, and we would welcome the chance to look into this for you.
I am unable to locate your account with the information supplied but would ask that you please get in touch with us so we can investigate.
Customer.services@northgate.co.uk or on 03330 431095 Option 4 Option 2
I really look forward to working with you to bring this to a resolve.
Thanks
Simon Cort
AD BLY Construction Review
Our company deals with Northgate on a regular basis and they always deliver professional and efficient service.
December 2, 2021
Unprompted review
Reply from Northgate Vehicle Hire - Luton
What fabulous feedback Liam!
Northgate strive to offer service such as this so thank you for letting us know that we're meeting your business needs both professionally and efficiently.
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