Great customer service from Mehran Malek , polite, efficient swiftly dealt with. Good coffee while waiting.Thanks. Colin - Peabody.
Company replied
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See what reviewers are saying
7 Mar 2024 Brake service I would just like to say , i had a very positive experience with the guys @ Northgate Luton .. The guys on the reception Minde & Zahoor were very friendly & helpful & I'd... See more
Company replied
We have been doing business with Northgate Luton for well over two years. They provide an efficient and professional service. Ian, Sak and their colleagues do a tremendous job of running the place sm... See more
Company replied
Had to attend today to get a faulty headlight bulb replaced on the fleet van for my work. The team here are very kind and diligent with their work, and have delivered a speedy repair to the van... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit 18 Cosgrove Way, LU1 1XL, Luton, Bedfordshire, United Kingdom
- 01582 966306
4.9
Excellent
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keith and the fella that sits next to…
Keith and the fella that sits next to him.
June 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for your feedback, Andrew! We are pleased to hear that the Team at Luton provided you with the 5* service in which we aim to deliver.
Take care
Thank you team luton for finding me a…
Thank you team luton for finding me a replacement van ao quickly
June 20, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for taking the time to leave such an encouraging review, Mick.
We know it can feel like a nightmare when a vehicle can't be used and needs replacing, and that's why Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure our team at Luton will be so glad to see your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great and quick service
Great and quick service, special thanks to George
June 17, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for taking the time to leave such kind words for George, Luca. I am sure that he and the team at Luton will be over the moon with your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great service,friendly people and very…
Great service,friendly people and very helpful…all done in a great timeframe
June 15, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hey Nick, thank you for your feedback! It sounds like you had a positive experience with excellent service, friendly staff, and efficient timing. This is exactly the kind of service that Northgate Strive to deliver.
Take care,
Laura
After visiting many Northgate branches…
After visiting many Northgate branches this has to be my favourite! Top service, thank you Zahoor for you great help top man!!
June 7, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for your kind words, Najeem! We're thrilled to hear that you had such a positive experience at our Northgate branch. Zahoor and the rest of our team strive to provide exceptional service to all our customers, and your feedback truly validates our efforts. We look forward to welcoming you back soon!
Take care,
Laura
Good speedy service from Mehran Malek
Good speedy service from Mehran Malek, short notice issue with van and took the time out to get it sorted thanks
June 10, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi, thank you so much for your 5 star review!
It is amazing to hear that you received great service from Mehran and the team at Luton. I can assure you that the team at Luton will be thrilled to hear about your review!
We look forward to working with you long into the future.
Take care,
Imogen
Keith the Legend strikes again
Keith the Legend strikes again! Top service!
June 6, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Mark, thank you so much for your 5 star review!
Its pleasing to hear that Keith at our Luton depot have provided you with excellent service. It's always a pleasure to deliver 5 star service to our customers.
Once again, thank you for your positive feedback.
Take care,
Imogen
George was fanatstic and quick
June 5, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Luke, thank you so much for your 5 star review!
Its always refreshing to hear your amazing feedback about our team at Northgate Luton. I can assure you they will all be thrilled to hear about your positive review!
We look forward to working with you long into the future.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Luton
Hi Shirley, thank you so much for your 5 star review!
We are so pleased to hear that you experienced great customer service from our team at Luton. I can assure you they will be thrilled to hear your positive feedback!
We look forward to working with you long into the future.
Kind regards,
Imogen
Fil is very helpful
Fil is very helpful, explained what’s wrong and said that I’ll be done asap!
Excellent work! Appreciate the help!
Highly recommended
May 29, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for your review, Nerissa. It's fantastic to hear that you received such great service from the staff at the Luton branch.
It's wonderful to hear you have experienced the hard work and dedication of the staff and we appreciate your kind words.
If there is anything else I can help with, please feel free to reach out and we would be happy to help.
Thank you for choosing Northgate!
Take Care,
Beth Kell
Great service brought van In with slow…
Great service brought van In with slow puncture, Malek the mechanic found faults with other tyres and replaced gave great advise very friendly top man
May 21, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Dave, Thank you so much for your 5 star review!
It's great to hear that you are satisfied with your experience at our Luton depot. They will be thrilled to hear about your positive feedback!
We look forward to working with you long into the future.
Take care,
Imogen
Great service all the way from the word…
Great service all the way from the word go! Fillipo was perfection personified. Great coffee too. Can't ask for better.
May 16, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for leaving such a great review and kind words for Fillipo, Ramanathan.
It is a pleasure to see what a positive experience you've had with our Luton branch, and I am sure that both Fillipo and the Luton team will be delighted with your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Reply from Northgate Vehicle Hire - Luton
Hi Katherine, thank you so much for your 5 star review!
We are so pleased to hear that Keith, Minde and Sak were able to provide you amazing customer service, which is what all of us at Northgate take pride in the most.
Once again thank you for your positive feedback.
Take care,
Imogen
Excellent service
Excellent service, friendly team, outstanding customer support.
April 18, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for your lovely review.
We are delighted to hear that you experienced helpful, and reliable services from our fantastic team at Luton.
Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
If there is anything else we can do for you, please feel free to reach out and we would be more than happy to help!
Thank you for choosing Northgate
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Luton
Thank you so much for taking the time to leave us a 5-star review, Stephen. It is a pleasure to see what a great experience you've had with our Luton branch and I am sure that the team there will be over the moon with your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Great service
April 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for taking the time to leave us a 5-star review, Aiden.
It is great to see what a positive experience you've had with our Luton branch and I am sure that they will be delighted to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
My experience
My experience on the last visit to Luton branch was exceptional. On behalf of Peabody, thank you
March 26, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for taking the time to leave such an exceptional review, Nico. It is a pleasure to see what a positive experience you've had with our Luton branch, and I am sure that the team there will be over the moon with your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Keith and Minde were such a great help…
Keith and Minde were such a great help to me as a driver from Engineius Ltd. As much as I was late to deliver at 7. He waited and received me with warm heart feeling. I'm so grateful for them being a mirror of Northgate vehicle services.
March 27, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for taking the time to leave such kind words for Keith and Minde, Tunji.
Putting our customers first is what we do and and I am delighted that they have demonstrated our ethos. I am sure that Keith, Minde and the rest of the team at Luton will be thrilled to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Reply from Northgate Vehicle Hire - Luton
Thank you so much for taking the time to leave us a 5-star review, Darren. It is a pleasure to see that your experience with our Luton branch has been such a positive one and I am sure that the team there will be thrilled to see your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Brake service
7 Mar 2024
Brake service
I would just like to say , i had a very positive experience with the guys @ Northgate Luton .. The guys on the reception Minde & Zahoor were very friendly & helpful & I'd like to especially mention my technician George who went above & beyond the call of duty , to get my brakes done asap , well done guys , would rate you guys 100 %
Date of experience: 07 March 2024
March 7, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for sharing your positive experience with us, Luther!
We're thrilled to hear that you had such a great experience with the team at Northgate Luton, and we appreciate your kind words.
Minde, Zahoor, and George are valuable members of our team, and we're delighted that they were able to provide you with friendly, helpful service.
We truly value your feedback and your satisfaction means everything to us. If you ever need assistance in the future or have any questions, please don't hesitate to reach out.
Take care,
Laura
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