Great customer service from Mehran Malek , polite, efficient swiftly dealt with. Good coffee while waiting.Thanks. Colin - Peabody.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
7 Mar 2024 Brake service I would just like to say , i had a very positive experience with the guys @ Northgate Luton .. The guys on the reception Minde & Zahoor were very friendly & helpful & I'd... See more
Company replied
We have been doing business with Northgate Luton for well over two years. They provide an efficient and professional service. Ian, Sak and their colleagues do a tremendous job of running the place sm... See more
Company replied
Had to attend today to get a faulty headlight bulb replaced on the fleet van for my work. The team here are very kind and diligent with their work, and have delivered a speedy repair to the van... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Unit 18 Cosgrove Way, LU1 1XL, Luton, Bedfordshire, United Kingdom
- 01582 966306
4.9
Excellent
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from the Asaad and the…
Great service from the Asaad and the team
August 29, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Luke, thanks so much for the shoutout to Asaad and the team!
We’re glad you had a great experience with us.
We really appreciate your support!
Take care,
Imogen
The mechanical engineer was very…
The mechanical engineer was very prompt,his name is Asaad, very frindly.good service
August 13, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Abdul, thank you for your kind feedback!
We’re glad to hear that Asaad was prompt, friendly, and provided you with great service. We’ll be sure to pass on your compliments to him.
Looking forward to assisting you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Luton
Hello Robert, thank you so much for your 5 star review! It's pleasing to hear that Phil and our Luton depot have provided you with excellent service. Its always a pleasure to deliver 5 star service to our customers!
Take care,
Emma
Malek was very good
Malek was very good, explained everything too me, was very helpful, deserve a pay rise
July 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi there, thanks so much for the fantastic feedback!
We’re thrilled to hear that Malek provided clear explanations and was so helpful. We’ll definitely pass on your kind words—its nice to hear this feedback.
If you ever need anything else, just let us know.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Luton
Hi Issac, thanks so much for the kind words!
We're thrilled to hear that you had such a positive experience at our Luton branch. Here at Northgate, we strive to provide exceptional service to all our customers, and your feedback truly validates our efforts. We look forward to welcoming you back soon!
Take care,
Emma
Reply from Northgate Vehicle Hire - Luton
Hi there, thank you for your wonderful feedback!
We’re thrilled to hear you found our service exceptional.
It means a lot to us, and we look forward to serving you again soon!
Take care,
Imogen
Excellent service from Merano Malek
Excellent service from Merano Malek, very efficient and very pleased with customer service.
May 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Ashton, thank you for your kind words!
We’re delighted to hear that Merano Malek provided you with efficient and excellent customer service. We’ll be sure to pass your compliments along to him.
If you ever need anything else, we’re here to help!
Take care,
Imogen
Amazing and Swift Service
Had to attend today to get a faulty headlight bulb replaced on the fleet van for my work.
The team here are very kind and diligent with their work, and have delivered a speedy repair to the van.
Furthermore the team have carried out a health check on the van ensuring there are no faults to develop in the near future.
Many thanks to the technician Jacob and the team on site today for your amazing work.
May 27, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Sean, thank you for your wonderful feedback!
We’re delighted to hear that Jacob and the team provided a quick and thorough service, including the health check to keep your van running smoothly. We’ll be sure to pass on your thanks to Jacob and everyone involved.
It’s great to know we could help keep your fleet on the road safely!
Take care,
Imogen
The guys are very helpful
The guys are very helpful, kept me unpdated on the progress of my vehicle. Drinks supplied, even helped me charge my phone. Keith was most helpful
May 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hi Shirley, thank you so much for your kind words!
We're so glad to hear that you had a great experience with us. It's awesome that Keith was able to assist you and keep you updated along the way. We always strive to go the extra mile, whether it's with a drink, a phone charge, or anything else!
We truly appreciate your feedback and hope to see you again soon.
Take care,
Imogen
Keith was very helpful and kept me well…
Keith was very helpful and kept me well updated with the progress on my van
April 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hey Jamie! It is fantastic to hear that our Depot has always been able to provide you with the service in which we thrive to deliver.
If there was anything more we could have done to make your visit a 5* service please let us know, all comments are so welcome at customer.services@northgate.co.uk.
We look forward to working with you long into the future.
Take care,
Beth
Nice and friendly and fil kept me up…
Nice and friendly and fil kept me up too date with everything that is going
February 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for your lovely review!
We are delighted to hear that you had an excellent experience with our team in Luton.
Your feedback means a lot to us, and we truly appreciate your support.
Thank you for choosing Northgate.
Take Care,
Beth
Quick and fast service by the…
Quick and fast service by the technician asaad
February 20, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Luton
We’re glad to hear you received quick and efficient service from Asaad! We’ll be sure to pass along your appreciation to him.
Thank you for your feedback, and we look forward to assisting you again in the future!
Thank you for choosing Northgate.
Take Care,
Beth
Northgate Luton
Great customer service.
Can’t do enough to help.
Great team at Luton branch
February 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for your wonderful feedback!
We're delighted to hear that our Luton team provided great customer service and went the extra mile to help.
We'll be sure to pass on your kind words to them!
Thank you for for choosing Northgate.
Take Care,
Beth
Very good experience
Very good experience, very friendly staff and helped me out straight away despite arriving to the branch near to closing time.
Mehran Malek was very friendly and sorted out my van and kept me up to date with details.
February 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for your great feedback!
We're pleased to hear that you had a positive experience and that our team, especially Mehran Malek, was able to assist you promptly, even near closing time.
We'll be sure to pass along your kind words. We appreciate your support.
Thank you for choosing Northgate.
Take Care,
Beth
Great customer service very quick…
Great customer service very quick response.
Asaad
February 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for your kind words, Jake!
We're delighted to hear you received great customer service with a quick response.
We appreciate your support and look forward to welcoming you back in the future.
Take Care,
Beth
Always happy to help great team and…
Always happy to help great team and service
February 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for your kind words, Zoe!
We're delighted to hear that you appreciate our team and service.
We’re always happy to help and look forward to assisting you again in the future.
Take Care,
Beth
Great quick servcice
January 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you for your feedback, Jamie!
We're delighted to hear you had great and quick service from the team at Luton as this is the service we aim to provide.
We look forward to welcoming you back in the future.
Take Care,
Beth
Prompt service on arrival
Prompt service on arrival, explained process of service to repair.
Clean waiting area with free refreshments.
Updates on repair as you wait.
Overall quick and friendly service.
January 9, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Hello John,
Thank you for sharing your experience!
We’re thrilled to hear that you appreciated our prompt service, clear communication, and comfortable waiting area with refreshments. Keeping our customers informed and ensuring a friendly, efficient experience are top priorities for us.
We’re glad we could make your visit a positive one and look forward to serving you again in the future!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Luton
Thank you so much for your lovely comments.
Its wonderful Mehram has provided the 5* service that we aim to offer our customers.
I am sure he will be over the moon with your review!
Thank you for choosing Northgate.
Take Care,
Beth Kell
Great service
Great service, really nice group of people and very friendly.
December 3, 2024
Unprompted review
Reply from Northgate Vehicle Hire - Luton
Thank you so much for leaving us a 5* star review, Nick!
Its fantastic to hear you were provided with a friendly service from the team at Luton and you had a pleasant visit 😀
I am sure the team at Luton will be over the moon to see your comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.