I’ve always had great experiences with the Plymouth branch, the chaps at the front desk are friendly, and very welcoming, and the garage are very efficient. I brought my van in with a fault without a... See more
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Outstanding service at Northgate Plymouth. I brought my van in for an emergency handbrake adjustment and was seen straight away. Highly professional, efficient, and great customer care.
Company replied
Toby and the Team at Lee Mill near Ivybridge in Devon are fantastic. They have great customer service. They are very quick at sorting you out with the van and the team are always willing and happy to... See more
Company replied
I had broken my wing mirror on my company van, phoned Northgate Plymouth at lunchtime and they immediately told me to bring it in to get it replaced that afternoon. Can't go wrong with a same day rep... See more
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Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Pennant House, Pennant Way, PL21 9GP, Plymouth, Devon, United Kingdom
- 01752 600006
4.9
Excellent
74 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve always had great experiences with…
I’ve always had great experiences with the Plymouth branch, the chaps at the front desk are friendly, and very welcoming, and the garage are very efficient. I brought my van in with a fault without a booking and the guys got it straight in and repaired within 45 minutes. Great branch
July 22, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Kyle, Thank you for your 5-star review!
We're absolutely delighted to hear about your experience with our Plymouth branch. It's great to know that the front desk team made you feel welcome and that our workshop team were able to get your van inspected and repaired so quickly.
Having a fault looked at without a prior booking and being back on the road within 45 minutes is exactly the kind of efficient service we strive to provide! 🚐⚡
We'll make sure your kind comments are shared with the whole Plymouth team. Thank you for taking the time to leave such positive feedback and for recognising their hard work. 👏
We look forward to welcoming you back again soon!
Take care,
Emma
Emergency handbrake adjustment
Outstanding service at Northgate Plymouth. I brought my van in for an emergency handbrake adjustment and was seen straight away. Highly professional, efficient, and great customer care.
July 20, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Jordan, thank you for your fantastic 5-star review!
We're delighted to hear that the team at Northgate Plymouth could assist you quickly with your emergency handbrake adjustment. Providing professional, efficient service and excellent customer care is what we strive for, so it's wonderful to know we delivered.
We really appreciate your kind words and look forward to helping you again whenever you need us.
Take care,
Imogen
Northgate are always friendly and…
Northgate are always friendly and helpful.
Toby at the Plymouth branch always does everything he can to help when needed!
May 11, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Matthew, thank you for your fantastic review!
We’re delighted to hear that you always find the team friendly and helpful. Toby at our Plymouth branch will be especially pleased to hear your kind words — we’ll be sure to pass your feedback on to him.
We really appreciate your continued support!
Take care,
Imogen
Company always really helpful Toby…
Company always really helpful Toby always there to help any with any problems great customer service
April 22, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Mike, thank you for your kind feedback!
We’re really pleased to hear you consistently find the team helpful and that Toby has been there to support you with any issues. We’ll make sure he sees your lovely comments.
It’s great to know you’ve had such a positive experience with our customer service, and we really appreciate you taking the time to share it.
Take care,
Imogen
Very good Service
Very good Service, welcome and friendly staff, can do enough for you
January 30, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Mark, thank you so much for your kind review!
We’re really happy to hear that you enjoyed our service and found our team welcoming and friendly.
It means a lot to us, and we look forward to helping you again soon!
Take care,
Imogen
Super helpful team
Super helpful team, nothing too much hassle for Toby. Swift and professional service. None of the messing around I've had from other hire companies
January 27, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Joe, thank you for your fantastic feedback! 😊
We’re delighted to hear that Toby and the team made everything easy and provided swift, professional service.
Your kind words mean a lot, and we’re glad we could give you a hassle-free experience!
Take care,
Imogen
Great service from start to finish
Great service from start to finish. Very helpful people within the Plymouth branch and a great coffee too 😀
January 21, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Craig, thank you for the lovely review!
We’re so pleased to hear you had a great experience from start to finish and that the Plymouth team looked after you well. And we’re glad you enjoyed the coffee too 😀
We really appreciate your feedback and hope to see you again soon!
Take care,
Imogen
Ali and Toby were super friendly and…
Ali and Toby were super friendly and helpful. Recommend.
January 15, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Nik, thank you for your feedback!
It’s great to hear that you had such a positive experience and that Ali and Toby were super friendly and helpful. This is exactly the level of service Northgate strives to deliver, and I’m sure Ali and Toby will be delighted to see your comments.
Thank you for choosing Northgate and for the recommendation.
Take care,
Emma
Reply from Northgate Vehicle Hire - Plymouth
Hi David,
Thank you for sharing your feedback. We’re pleased to hear that your experience was smooth and enjoyable and that the Plymouth team made a good impression during your visit. Delivering a service that’s easy and welcoming is always our aim, so it’s great to know that came across.
Your recommendation means a lot to us. We really appreciate your support and look forward to helping you again in the future.
Take Care,
Emily
5 star experience vehicle fixed within…
5 star experience vehicle fixed within the hr ⭐️⭐️⭐️⭐️⭐️
January 5, 2026
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Bryan,
Thank you for taking the time to leave such positive feedback. We’re delighted to hear that your visit went so smoothly at our Plymouth Branch, and that everything was resolved quickly for you. Getting you back on the road without unnecessary delay is always our priority, so it’s great to know we achieved that for you.
Your support and kind rating are very much appreciated. If you ever need assistance again, the team will be happy to help.
Thanks again,
Emily
Very friendly up at Ivybridge
Very friendly up at Ivybridge. Van was diagnosed and quickly fixed , couldn’t help enough
December 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi James, thank you so much for your review!
We’re delighted to hear that the team at Ivybridge looked after you so well and got your van diagnosed and fixed quickly. It’s great to know they couldn’t do enough to help!
We really appreciate you taking the time to share your experience.
Take care,
Imogen
Professional
Toby, Lee and the team are nothing short of fantastic. Always a warm welcome and always attentative, working in a timely manner.
December 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi there, thank you so much for your brilliant review!
Toby, Lee and the whole team will be delighted to hear your feedback. We’re really pleased you always receive a warm welcome and attentive, timely service — that’s exactly what we strive for.
We truly appreciate you taking the time to share your experience and look forward to seeing you again soon! 😊
Take care,
Imogen
Exceptional customer service and…
Exceptional customer service and professionalism.
December 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Thomas, thank you so much for your wonderful review!
We’re thrilled to hear that you had an exceptional experience with our customer service and found our team professional. Your feedback truly means a lot to us.
If you ever need anything in the future, we’re always here and happy to help! 😊
Take care,
Imogen
Toby and the crew
Toby and the crew , what a helpful bunch always willing to help and get the vans sorted as soon as possible
December 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Mat, thank you so much for your great review!
We’re really glad to hear that Toby and the team have been so helpful and always quick to get the vans sorted for you. They’ll be thrilled to know their efforts are appreciated!
Thanks again for taking the time to share your feedback — we look forward to assisting you next time.
Take care,
Imogen
What a nice bunch of people who give…
What a nice bunch of people who give everything possible to ensure a good service.
If I need to wait they have a great coffee machine too!
I have been to quite a few Northgate branches and the people here are the best by far!
December 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Paul, thank you so much for your wonderful review!
We’re delighted to hear that our team made such a positive impression and that you’ve enjoyed your visits with us — great coffee included! ☕
It means a lot to know that, out of all the Northgate branches you’ve visited, our team stands out. We’ll make sure your kind words are shared with everyone here.
Thanks again for taking the time to leave your feedback. We look forward to welcoming you back soon!
Take care,
Imogen
Good staff to customer relationship.
I spoke with Ali at the Leemill branch to book my van in, the EML was lit up on the dash .
She was very polite from the start and made me feel at ease with everything.
I arrived at the depot the following morning, half an hour early , Ali was already there and greeted me with a warm smile.
It was nice to be treated with kindness on a cold and wet 7:30 start , even though they don’t actually open until 8am .
An employee came and took my vehicle , he was very happy and seemed to really enjoy his job, extremely courteous indeed.
I was offered a tea /coffee whilst I waited.
Whilst sitting in the waiting area for my van to sorted ,staff would smile as they passed by.
Toby was friendly and came to see if I was ok and we had a quick chat , everything just felt very comforting. If the staff are all like this I knew my van was in good hands.
Very relaxed atmosphere indeed.
A lot of companies out there should learn a thing or two , customer appreciation goes along way.
Thank you Leemill Norgate.
December 2, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Darren, thank you so much for taking the time to leave such a thoughtful and detailed review.
We’re delighted to hear that your experience at our Leemill branch was a positive one from start to finish. Ali, Toby, and the whole team will be over the moon to know their friendliness, early-morning welcome, and care made such a difference to your visit.
We’re really proud of the relaxed and supportive atmosphere our staff create, and it’s wonderful to hear that it helped you feel at ease while your van was being looked after. Your kind words mean a great deal to us — customer appreciation truly does go a long way, and we’re grateful you chose to share yours.
Thank you again from everyone here at Leemill Norgate. We’re always here if you need us!
Take care,
Imogen
Toby and the Team at Lee Mill near…
Toby and the Team at Lee Mill near Ivybridge in Devon are fantastic. They have great customer service. They are very quick at sorting you out with the van and the team are always willing and happy to go beyond.. I will definitely be using this company moving forward. I believe it’s how a vehicle rental company should be. Thank you guys.
December 2, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Christopher, thank you so much for your wonderful review!
Toby and the team at our Lee Mill branch will be thrilled to hear your kind words. We’re delighted that you found our service quick, helpful, and willing to go the extra mile — that’s exactly the experience we aim to deliver. We really appreciate your trust and look forward to supporting you with your future rentals.
Thanks again for choosing us!
Take care,
Imogen
Great service …
Vehicle was attended to immediately upon arrival. Refreshments offered whilst waiting, generally great service all round 👍
December 1, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Nicholas, thank you so much for your lovely review!
We're really pleased to hear that your vehicle was attended to right away and that you felt well looked after while you waited. Offering a smooth, comfortable experience is exactly what we aim for.
We appreciate your kind words and the thumbs-up — great service is what we strive for every day. If there’s anything else you ever need, we’re always here to help!
Take care,
Imogen
Friendly reliable service always happy…
Friendly reliable service always happy to help and resolve any issues without delay
December 1, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Jack, thank you so much for your kind words!
We're really glad to hear that you’ve consistently experienced friendly, reliable service from our team. It’s great to know that we’ve been able to help and resolve any issues quickly for you.
We truly appreciate your feedback and your trust in us. If there’s ever anything you need, we’re always here to help!
Take care,
Imogen
I visited the depot today and the staff…
I visited the depot today and the staff and fitters were very friendly and polite. The service was very efficient in every way. Very very good in every aspect. Thank you for a great experience today.
November 28, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Stuart, thank you so much for taking the time to leave such a wonderful review!
We're delighted to hear that our staff and fitters made you feel welcome and that you found the service efficient from start to finish. Your kind words mean a lot to the whole team.
We really appreciate your visit and are glad we could provide a great experience. Thank you again, and we look forward to seeing you next time! 🌟
Take care,
Imogen
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