I’ve always had great experiences with the Plymouth branch, the chaps at the front desk are friendly, and very welcoming, and the garage are very efficient. I brought my van in with a fault without a... See more
Company replied
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See what reviewers are saying
Outstanding service at Northgate Plymouth. I brought my van in for an emergency handbrake adjustment and was seen straight away. Highly professional, efficient, and great customer care.
Company replied
Toby and the Team at Lee Mill near Ivybridge in Devon are fantastic. They have great customer service. They are very quick at sorting you out with the van and the team are always willing and happy to... See more
Company replied
I had broken my wing mirror on my company van, phoned Northgate Plymouth at lunchtime and they immediately told me to bring it in to get it replaced that afternoon. Can't go wrong with a same day rep... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Pennant House, Pennant Way, PL21 9GP, Plymouth, Devon, United Kingdom
- 01752 600006
4.9
Excellent
74 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A pleasant surprise of a same day repair
I had broken my wing mirror on my company van, phoned Northgate Plymouth at lunchtime and they immediately told me to bring it in to get it replaced that afternoon.
Can't go wrong with a same day repair.
November 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Lewis, thanks so much for taking the time to leave this great review!
We're really glad the Plymouth team were able to get your wing mirror sorted for you the same day. Keeping you on the road with as little disruption as possible is exactly what we aim for, so it’s wonderful to hear we hit the mark.
If you ever need anything else, we’re always here to help.
Take care,
Imogen
Customer service excellent
Very helpful staff,booked in for new tyres offered various dates excellent service
November 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Steven, thank you so much for your review!
We’re really pleased to hear that our team was very helpful and that getting your new tyres booked in was quick and easy. It’s great to know the range of dates offered and the overall service met your expectations.
We truly appreciate you taking the time to share your experience and hope to see you again soon!
Take care,
Imogen
Great service and friendly staff
Great service and friendly staff. Always make space to fit your vehicle in
November 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Mason, thank you for the wonderful review!
We’re really pleased to hear you’ve had great service from our friendly team, and that we’ve been able to make space for your vehicle whenever you’ve needed us.
We appreciate your support and look forward to helping you again anytime!
Take care,
Imogen
Great customer service
Had to bring my company van in for wing mirror replacement late on a Friday
Nice speedy job and customer service was great
November 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Joel, thank you so much for taking the time to leave this review!
We’re really glad we could help get your company van sorted quickly—especially late on a Friday. It’s great to hear you were happy with the speedy work and our customer service.
If you ever need anything else, we’re always here to help.
Take care,
Imogen
Very friendly staff and work was…
Very friendly staff and work was carried out quickly
November 13, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Jake, thank you for your lovely review!
We’re so pleased to hear that our staff were friendly and that the work was completed quickly.
Your feedback means a lot to us, and we hope to see you again soon!
Take care,
Imogen
All ways can fit us in
All ways can fit us in, as work for NHS speed is essential. Quick and reliable work, knowledgeable front desk staff.
November 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi David, thank you so much for your wonderful feedback!
We’re really proud to support the NHS and understand how important it is to keep you on the move. It’s great to hear our team could get you sorted quickly and that you found our front desk staff knowledgeable and reliable.
We truly appreciate your hard work and trust in Northgate.
Take care,
Imogen
Always get a great service from them.
October 24, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Andrew, thanks so much for your 5-star review! We’re delighted to hear you always receive great service from the team — that’s exactly what we aim for! Your continued support really means a lot to us.
Take care,
Emma
Great customer service.
I’ve been a customer of Northgate for many years and I’m always very impressed with all the staff who are friendly and helpful especially the people on the front desk.
October 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Douglas, thank you so much for your continued support over the years!
We’re delighted to hear that our team – especially the front desk staff – have consistently made a positive impression. Your kind words mean a lot to us, and we’ll be sure to pass them on to the team.
We really appreciate you taking the time to share your experience!
Take care,
Imogen
Great staff at the main desk
Great staff at the main desk, always made to feel welcome and have a laugh in-between my wait for my vehicle to be sorted. The coffee machine is good to!
October 9, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Gareth, thank you so much for your lovely feedback!
We’re delighted to hear that our main desk team made you feel so welcome and that you enjoyed some laughs while you waited. And yes—the coffee machine is definitely a bonus!
We appreciate you taking the time to share your experience and look forward to seeing you again soon.
Take care,
Imogen
Excellent service and vehicle
Excellent service. Friendly helpful staff who took the time to know my name. Free hot drinks. An excellent well serviced and looked after van. I will always hire from these guys.
September 22, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Susan, thank you so much for your wonderful feedback!
We’re thrilled to hear you enjoyed our friendly and helpful team, the little touches like free hot drinks, and that your van was well looked after.
It means a lot to us that you’ll always choose to hire from us — we can’t wait to welcome you back next time!
Take care,
Imogen
Really helpful and friendly staff
Really helpful and friendly staff. Great service every time.
September 10, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Katie, thank you so much for your kind words!
We’re thrilled to hear that our team has been helpful and friendly, and that you’ve enjoyed great service every time.
We really appreciate your continued support and look forward to helping you again soon!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Plymouth
Hi Henry, thank you for your kind words!
We’re so glad to hear our team has been polite and helpful every time. Your support means a lot to us!
We look forward to assisting you again soon.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Plymouth
Hi Vaughan, thank you so much for your kind words!
We’re thrilled to hear you had a professional experience with us. Providing top-notch service is always our goal, and your feedback means a lot.
If there’s anything else we can assist you with, please don’t hesitate to reach out!
Take care,
Imogen
Outstanding customer service
Outstanding customer service, repaired van within 12 hours of a fault and arranged delivery back to me within 48 hours. Highly recommended
August 13, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Vicky, thank you so much for your fantastic review!
We're thrilled to hear that we could get your van repaired quickly and arrange delivery within 48 hours. Your recommendation means a lot to us, and we’re always here to help whenever you need.
Looking forward to serving you again!
Take care,
Imogen
staff couldn’t be friendlier
staff couldn’t be friendlier, greeted with a smile upon arrival and offered a coffee straight away.
My van was put into the workshop straight off the recovery truck.
August 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Callum, thank you so much for sharing your experience!
We’re delighted to hear that our team greeted you with a smile and made you feel welcome right away. It’s great to know your van was taken care of promptly after arriving — we always aim to make the process as smooth as possible.
We really appreciate your kind words and hope to assist you again in the future!
Take care,
Imogen
Great customer service
Great customer service , with very friendly approachable staff , highly recommended
July 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi there, thank you for the wonderful feedback!
We’re so happy to hear you found our team friendly and approachable. Your recommendation means a lot to us!
We look forward to helping you again anytime you need. 😊
Take care,
Imogen
Popped in to branch with a brake fault
Popped in to branch with a brake fault. Problem sorted within 2 hours. Helpdesk very helpful and informative
Thanks
July 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi there, thanks so much for sharing your experience!
We’re glad we could get your brake issue sorted quickly and that our helpdesk was able to assist you with all the info you needed.
If you ever need anything else, don’t hesitate to pop back in or reach out! 😊
Take care,
Imogen
Van had broken down they supplied me…
Van had broken down they supplied me cover van very quick would defianty reccomend
July 21, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Adam, thank you for sharing your experience!
We’re sorry to hear about the breakdown but glad we could get a cover van to you quickly and keep you moving.
Your recommendation means a lot to us! If you ever need us
Take care,
Imogen
Great atmosphere and kept informed of…
Great atmosphere and kept informed of progress of service
July 16, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Mike, thank you for your lovely feedback!
We’re delighted to hear you enjoyed the atmosphere and felt well informed throughout your service. Keeping our customers updated is really important to us.
We look forward to helping you again in the future!
Take care,
Imogen
Really helped as I was stranded in…
Really helped as I was stranded in Plymouth excellent customer service
July 12, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Plymouth
Hi Harry, thank you for sharing your experience!
We’re so glad we could help you when you were stranded in Plymouth. Providing excellent customer service in moments like these is what we strive for every day.
Safe travels, and don’t hesitate to reach out if you ever need us again!
Take care,
Imogen
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