Great service from a friendly team of individuals, special mention to Jo who has kept me up to date with all work carried out. And great fast turnaround from workshop team would highly recommend
Location
Switch locationNorflex House Sheffield Airport Business Park, Europa Link, S9 1XU Sheffield, South Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Been dealing with Sheffield for a number of years now, all the team both Rental and Workshop are excellent, but especially Emily. Nothings to much trouble, and always finds a solution to a problem no... See more
Company replied
What great experience went into my local Northgate to book my hire van in to have slow puncture repair. Reception team and Jordan the engineer arranged for the repair to be done straight away.... See more
Company replied
Was quick and simple to drop off the hired van. We even got given some free coffees while the van was checked over. Jo on reception was especially friendly and helpful when we arrived
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Norflex House Sheffield Airport Business Park, Europa Link, S9 1XU, Sheffield, South Yorkshire, United Kingdom
- 0114 243 5888
4.9
Excellent
358 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service was 100%
Dropped our company hire vehicle in for multiple tyres to be changed. Ricky left the task he was currently carrying out to carry out the work on our vehicle as we needed it back asap. He was happy to help and got straight on with the job in hand. Legend.
August 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Jordan, thank you for taking the time to share your experience!
We’re really pleased to hear that Ricky went above and beyond to get your tyres changed quickly and keep you on the road. He truly is a legend!
We’ll be sure to pass on your kind words to him. Thanks again for choosing Northgate — we’re here whenever you need us.
Take care,
Imogen
Great service very quick and thorough
Great service very quick and thorough
Thank you
August 14, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Rob, thank you for your kind words!
We’re delighted to hear you found our service quick and thorough.
We appreciate your feedback and look forward to helping you again soon!
Take care,
Imogen
Booked in for major service and brakes…
Booked in for major service and brakes all round. Malc and Ollie Very efficient, punctual and helpfull
August 13, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Matt, thank you for your fantastic review!
Malc and Ollie will be thrilled to hear you found them efficient, punctual, and helpful. We’re glad we could assist with your major service and brakes, and we appreciate you taking the time to share your experience.
Looking forward to helping you again in the future!
Take care,
Imogen
Response to a van that broke down
When arriving at the front desk. We were met by Martin with a pleasant greeting. After explaining our situation after our van broke down. He swiftly assisted us with acquiring a new van that met our needs. Martins efforts showed us that he is an experienced asset to northgate and been greeted by him at the front desk gave a calming demeanour to a stressful situation.
August 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hello Matt, thank you so much for sharing your experience!
We’re really glad Martin was able to provide such a warm welcome and support during a stressful time. It’s great to hear his professionalism and calm approach made a difference for you.
We’ll be sure to pass your kind words on to Martin and the team!
Thank you for choosing Northgate!
Take care,
Emma
Quick turn around martyn
August 5, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Ross, thanks so much for your kind words!
We’re thrilled to hear you were happy with the quick turnaround.
If you ever need anything else, just let us know—we’re always here to help!
Take care,
Imogen
Very helpful young man when we messed…
Very helpful young man when we messed the booking up Martin was on hand to sort this for us no problems at all . Even assisted us with a warm drink while we waited for our van to be cleaned ready . 5*
July 31, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi there, thank you so much for your kind words!
We’re thrilled to hear that Martin was able to help sort out your booking smoothly and even made you feel comfortable while you waited. We’ll be sure to pass on your 5-star feedback to him!
We look forward to assisting you again in the future.
Take care,
Imogen
Amazing service
Got dropped off just before they closed after getting a flat tyre. RICKY was an absolute star and stayed to complete the job.
Amazing :)
July 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Matt, thank you for sharing your experience!
We’re so glad Ricky could help you out, especially after hours — he’s definitely a star! We’ll be sure to pass on your kind words to him.
If you ever need anything else, don’t hesitate to reach out. Thanks for choosing Northgate!
Take care,
Imogen
Fantastic service
Fantastic service, with a friendly team.
A welcoming front desk to help with any problems.
Olly & Malc the guys who sorted the van out was superb.
July 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Daniel, thank you so much for your fantastic review! 😊 We're thrilled to hear that our team made such a positive impression on you.
It's wonderful to know that Olly and Malc were able to assist you effectively with the van. We'll be sure to pass along your kind words to them—they'll be delighted to hear it!
Your feedback means the world to us, and we're grateful for your support. If there's anything else we can do for you, please don't hesitate to reach out.
Take care,
Imogen
Quality
Very welcoming front desk with Emma hosting. Fast and efficient service top notch!
July 22, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Liam, thank you for the fantastic review!
We’re so pleased to hear you received a warm welcome from Emma and experienced fast, efficient service. We’ll be sure to pass on your kind words to her and the team!
We really appreciate your feedback and look forward to seeing you again.
Take care,
Imogen
Quick and efficient with vehicle…
Quick and efficient with vehicle collections and repairs
July 22, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi David, thank you so much for your kind review! 😊
We're delighted to hear that you found our vehicle collection and repair services quick and efficient. Your feedback means a lot to us, and we're thrilled to have been able to assist you.
If you ever need our services again or have any questions, please don't hesitate to reach out. We're here to help!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Sheffield
Hi Bryn, thanks so much for your feedback!
We’re delighted to hear you found our service quick and efficient.
Looking forward to helping you again soon!
Take care,
Imogen
Amazing customer service
Amazing customer service. Beth was very helpful and friendly. The technician Mason is absolutely amazing. I trust him to fix everything, from cars to trucks to spaceships. He knows what he’s doing.
July 9, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi there, thank you so much for your amazing feedback!
We’re thrilled to hear that Beth and Mason made such a great impression — we’ll be sure to pass along your kind words. Mason’s expertise really is out of this world, so it’s great to know you trust him with everything from cars to spaceships! 🚀
We appreciate your support and look forward to helping you again anytime.
Take care,
Imogen
Requested a replacement vehicle due to…
Requested a replacement vehicle due to an incident. Van was ready same day for collection. Easy transaction and helpful staff
July 8, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Stephen, thank you for sharing your experience!
We’re glad we could get your replacement van ready the same day and make the process smooth for you. Our team always aims to be helpful and efficient, especially when you need us most.
We appreciate your feedback and hope to assist you again in the future!
Take care,
Imogen
Great experience from Martin at…
Great experience from Martin at Northgate Sheffield! Thank you very much
July 9, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi there, thank you for the lovely feedback!
We're so pleased to hear you had a great experience with Martin at our Sheffield branch. We'll be sure to pass on your thanks — he’ll really appreciate it!
If there's anything else you need, we're always here to help.
Take care,
Imogen
Martin was very helpful and respectful
July 4, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Shaun, thank you for your kind words!
We're so glad to hear that Martin was helpful and respectful — we’ll be sure to pass along your feedback to him. It’s always great to know our team is making a positive impression.
We really appreciate your support and look forward to welcoming you again!
Take care,
Imogen
Glad to be back at Northgate with…
Glad to be back at Northgate with Yorkshire water brilliant speedy service and a nice comfy waiting area thanks to everyone at Sheffield .
July 3, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Tony, Welcome back to Northgate!
We’re so happy to hear that Yorkshire Water’s team gave you a brilliant, speedy service and that you enjoyed our comfy waiting area.
Thanks a lot for your kind words — we’ll be sure to pass them on to everyone here at Sheffield!
Looking forward to helping you again next time.
Take care,
Imogen
As ever great service in for tail lift…
As ever great service in for tail lift check receptionist emma very helpful as usual
June 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Daniel, thank you for your continued support and kind words!
We’re glad to hear Emma was helpful, as always, and that you received great service during your tail lift check.
We look forward to assisting you again soon!
Take care,
Imogen
Perfect service as always
Perfect service as always, from booking appointment to arriving on day, Emma was very helpful and Ricky did a spot on job servicing my van. Highly recommended to all
June 30, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Darren, thank you so much for your fantastic feedback!
We’re thrilled to hear that Emma and Ricky provided you with excellent service from start to finish.
We really appreciate your recommendation and look forward to helping you again in the future!
Take care,
Imogen
Northgate excellent service as always
Been coming to Northgate for some time now always excellent service every time Ive call in with my van for repairs or a service the staff here are amazing always happy to help
June 27, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Gavin, thank you for your continued support and kind words!
We're so pleased to hear that you've consistently received excellent service from our team. It's great to know our staff have been helpful and welcoming each time you've brought your van in.
We truly appreciate your loyalty and look forward to seeing you again!
Take care,
Imogen
Martin helped me with a smooth swop…
Martin helped me with a smooth swop over of vehicles to get me back on the road nice comfortable reception very friendly helpful branch .
June 26, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Michael, thank you so much for your kind words!
We're really pleased to hear that Martin was able to help you with a smooth vehicle switchover and get you back on the road quickly. It's great to know you found the branch welcoming and friendly – we always aim to make the experience as comfortable and helpful as possible.
If you ever need anything in the future, don’t hesitate to reach out. Safe driving!
Imogen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.