Great service from a friendly team of individuals, special mention to Jo who has kept me up to date with all work carried out. And great fast turnaround from workshop team would highly recommend
Company replied
Location
Switch locationNorflex House Sheffield Airport Business Park, Europa Link, S9 1XU Sheffield, South Yorkshire, GB
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See what reviewers are saying
Been dealing with Sheffield for a number of years now, all the team both Rental and Workshop are excellent, but especially Emily. Nothings to much trouble, and always finds a solution to a problem no... See more
Company replied
What great experience went into my local Northgate to book my hire van in to have slow puncture repair. Reception team and Jordan the engineer arranged for the repair to be done straight away.... See more
Company replied
Was quick and simple to drop off the hired van. We even got given some free coffees while the van was checked over. Jo on reception was especially friendly and helpful when we arrived
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Norflex House Sheffield Airport Business Park, Europa Link, S9 1XU, Sheffield, South Yorkshire, United Kingdom
- 0114 243 5888
4.9
Excellent
358 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Northgate Vehicle Hire - Sheffield
Hi Cameron, Thank you for the great feedback!
We're glad to hear you had a fast and positive experience. We always aim to deliver quality service quickly. Please do not hesitate to let us know how we could make your experience a 5 star. If you need anything else, feel free to reach out!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Sheffield
Hi Paul, Thank you for your lovely feedback!
We're so happy to hear that you had a positive experience with our friendly staff.
We truly appreciate your support and look forward to welcoming you again soon!
Take care,
Imogen
Helpful and fast
April 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Marcus, Thank you for your kind feedback!
We're so glad to hear that you found our service helpful and fast. We always aim to make your experience as efficient and smooth as possible.
If you need anything else, don't hesitate to reach out!
Take care,
Imogen
Massive improvement
Massive improvement with service and efficiency since last used.Gone from repairs being dragged out over multiple days/weeks to same day diagnosis and repair. Even when calling in unannounced. Well done to Charley and Luke for getting the place up to scratch. Thank you to Emma and Lorna for the pleasant service.
April 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you so much for your feedback!
We’re really glad to hear you’ve noticed such a positive improvement in service and efficiency.
It's fantastic to know that same-day diagnosis and repair—even without an appointment—made such a difference to your experience.
Charley and Luke have been working hard behind the scenes, and we’ll be sure to pass on your thanks to Emma and Lorna as well for their excellent customer service.
We really appreciate you taking the time to share this—thank you again!
Thank you for choosing Northgate.
Take Care,
Beth
Phoned day B4 an they got me in the…
Phoned day B4 an they got me in the next day , they got my vehicle ready while I waited , great speedy service , thank you
April 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for the great feedback!
We’re really glad we could get you booked in so quickly and have your vehicle ready while you waited.
It’s fantastic to hear you were happy with the speedy service – we’ll make sure the team sees your kind words.
Thank you for choosing Northgate.
Take Care,
Beth
Staff were very helpful and polite Got…
Staff were very helpful and polite Got our vehicle in straight away and got us back on the road
April 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your kind words!
We’re really pleased to hear our team were able to get your vehicle in quickly and get you back on the road without delay.
It’s great to know you found the staff helpful and polite – we’ll be sure to pass on your feedback to them.
Take Care,
Beth
Great on the day repairs and reception…
Great on the day repairs and reception service by Emma
April 15, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your feedback!
We’re so pleased to hear you had a great experience with our same-day repairs and that Emma at our Sheffield branch made you feel well looked after.
We’ll be sure to pass on your kind words to her – she’ll be thrilled to hear them!
Thank you for choosing Northgate.
Take Care,
Beth
Great customer service
Great customer service as well as a fast service brilliant experience.
April 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your kind words!
We're really pleased to hear you had a brilliant experience with both the speed and level of service.
We appreciate you taking the time to share your feedback!
Take Care,
Beth
Great front office staff really helpful
Great front office staff really helpful
April 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your kind words!
We're so pleased to hear that our front office team were helpful — we’ll be sure to pass along your feedback.
I am sure the team at Sheffield will be thrilled with your comments!
Thank you for choosing Northgate.
Take Care,
Beth
Excellent customer service
Excellent customer service, I’ve been a customer for 3 years and would recommend to anyone.
April 11, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your continued loyalty over the past 3 years!
We're so pleased to hear you've consistently had an excellent experience with us, and your recommendation truly means a lot. If there's ever anything you need, we're always here to help!
Thank you for choosing Northgate.
Beth Kell
Amazing service by Emma and Lana
Amazing service by Emma and Lana
Many thanks
April 2, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your kind words!
We're delighted to hear that Emma and Lana provided amazing service.
I’ll be sure to pass along your appreciation to them.
We truly value your support and look forward to assisting you again in the future!
Take Care,
Beth
Great customer service
Great customer service. Friendly and approachable staff. Helped with all our enquiries.
March 25, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your kind words and for taking the time to share your experience with us.
We're delighted to hear that our staff provided friendly and helpful service, and that all your enquiries were addressed.
Your feedback is truly appreciated and serves as a great encouragement to our team.
We look forward to serving you again in the future.
Take Care,
Beth
Appalling customer service
Appalling customer service. Conflicting responses, not sticking to contract terms. Having to constantly chase for a responses back - takes on average a week at a time and only when I escalate it. Still ongoing since January and no further forward.
January 23, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
I’m really sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide, and I completely understand how disappointing it must be to deal with delays and conflicting responses.
If you would like us to investigate this further and work towards a resolution, could you please forward some additional details such as a vehicle registration number or reservation number, along with a brief description of the issue to Customer.Services@northgate.co.uk. Once we have this information, we can escalate this appropriately and ensure it is addressed as soon as possible.
We truly appreciate your patience, and I assure you we will do our best to get this resolved. Please don’t hesitate to reach out with any further concerns.
Take Care,
Beth
Northgate sheffield got the job done!
Northgate sheffield were very responsive and quick to help out. We had some issue with sourcing the right van with head office. Spoke to Martin at the Sheffield branch and it was sorted withing 24 hours. Really welcoming and a great service!
February 19, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your wonderful feedback!
We're delighted to hear that Northgate Sheffield was able to assist you quickly and efficiently.
Martin and the team will be thrilled to know they made a positive impact.
We appreciate your kind words and look forward to assisting you again in the future!
Take Care,
Beth
Called about a engine management…
Called about a engine management problem . The receptionist was more than happy to help just bring g it in and our fully trained technician Jorden will had a look at it .very impressed with the prompt service drove it away after a short time.
Many Thanks.
Nurture Landscapes team. SHEFFIELD
February 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your kind feedback, Alan!
We're delighted to hear that you were impressed with our prompt service.
Our team, including Jordann and our lovely receptionist, always strives to provide efficient and professional assistance.
Safe driving, and we look forward to seeing you again!
Thank you for choosing Northgate.
Take Care,
Beth
Phoned 8-30 got me in for 9 o'clock…
Phoned 8-30 got me in for 9 o'clock finished by 9-30. Excellent service Jordan came and sorted out straight away. Sheffield branch
February 18, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your 5* review Andrew!
We're delighted to hear that you received such prompt and efficient service at our Sheffield branch.
We'll be sure to pass your kind words on to Jordan—he'll really appreciate it!
Thank you for choosing Northgate.
Take Care,
Beth
Very friendly
Very friendly, easy to talk to, got the job done with no issues. Emma was the lady I delt with.
February 17, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your kind words, Damon!
We're delighted to hear that Emma provided such a friendly and seamless experience for you.
We'll be sure to pass on your feedback—she'll really appreciate it!
Looking forward to assisting you again in the future.
Thank you for choosing Northgate.
Take Care,
Beth
Always a pleasure
Arrived this morning and dealt with straight away....Emma always polite and smiley.van fixed within a couple of hours...well done Rhys 👍
February 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your fantastic feedback!
We're delighted to hear that you were taken care of promptly and that Emma's friendly service made a great impression.
It's great to know that Rhys got your van fixed so quickly. We'll be sure to pass on your kind words—well done to the team! 👍🚐😊
Thank you for choosing Northgate.
Take Care,
Beth Kell
Great service upon an arrival.
Great service upon an arrival.
Friendly staff
Speedy diagnostics
5 star service
February 7, 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your kind words!
We're thrilled to hear that you had a great experience with our friendly staff and speedy diagnostics.
Providing 5-star service is our goal, and we truly appreciate your feedback.
We look forward to welcoming you again in the future! 🌟
Take Care,
Beth
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your wonderful feedback, Karen!
We're delighted to hear that you received excellent service from Martin as this is the service that we aim to provide to all of our customers.
I’ll be sure to pass along your kind words to him.
Thank you for choosing Northgate.
Take Care,
Beth
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