It took multiple calls taking hours to sort out our accounts. Was given conflicting information from different advisors. Thought it was all a sorted then received texts and letter asking for payment t... See more
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Review summary
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Reviews shaping this summary
Little or no phone signal for some time, (out in the country) along with unnecessary price increase not appreciated. Slowly but surely becoming a poor service to be with. Will be considering all opt... See more
Company replied
Well, mostly because your service leaves me lost most days, as a single retired pensioner there are a list of things I cant get due to some sort of security, Fanbase for one, Im invited on, but my ser... See more
Company replied
Pretty appalling. No longer possible to get balance from the phone whilst on Classic PAYG. Online, the balance seems to be a fictitious number. Keep getting cut off when talking to customer services.... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0344 809 0202
- www.o2.co.uk
2.4
Poor
24K reviews
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PAYG SIM - false advertising and 0 support. Feels like a scam.
Signed up with a “Pay As You Go SIMs”, choosing an ESIM.
No way to connect it to an account, as the ESIM couldn’t receive messages, and it wouldn’t allow me to add to another o2 account with an active number.
Called customer service, and the support told me that he wasn’t even aware that o2 does PAYG SIMs. I eventually found a way to add money to the ESIM, choosing to add £10. Even after that, I have absolutely no way to know if I’ve got the 10GB on data advertised, or something completely different.
I’ve turned it on and IMMEDIATELY got a text saying:
“We've taken £2 from your balance for data used today. You've now got a limit of 100MB until midnight. You can buy another 50MB for £1, also until midnight.”
So I’ve paid £10 for the advertised service, been given no way to monitor it, and apparently I’ve only got a limit of 100mb per day, instead of 10GB for the month? I feel like I’ve been scammed.
July 9, 2026
Unprompted review
Reply from O2
Hi Jack,
We're very sorry to learn that your experience has fallen short of expectations. We appreciate you bringing this to our attention and understand the disappointment this may have caused. We'd welcome the opportunity to investigate this further and work towards a resolution.
Call: 202 or 0344 809 0202
X: https://bit.ly/3RbWvdk
Facebook: https://bit.ly/44Gg7K5
I came in with an issue with my service…
I came in with an issue with my service and the Jamie sorted it out despite the store having issues with the system. She remained professional and resolved my issues swiftly. Thank!
July 1, 2026
Unprompted review
Reply from O2
Hiya Nat,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3RqCKis
📘 Facebook: https://bit.ly/4faijy0
Jamie-Leigh provided exceptional…
Jamie-Leigh provided exceptional service and resolved my issue quickly while I was in store. She communicated clearly throughout the process and handled everything with professionalism and care. Her outstanding customer service made for a great experience. Thank you!
July 1, 2026
Unprompted review
Reply from O2
Hi Dan,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3R0hpfF
📘 Facebook: https://bit.ly/4yaZu6A
Terrible
Terrible, spent 3 days at SIlverstone GP . There was no service, no signal on all days. No data available
July 3, 2026
Unprompted review
Reply from O2
Hi there,
Thank you for sharing your feedback with us. We're disappointed to learn that we've not met your expectations and sincerely apologise for any inconvenience or frustration caused. We'd be grateful for the opportunity to review the situation further.
Call: 202 or 0344 809 0202
X: https://bit.ly/4h5FagO
Facebook: https://bit.ly/4f9suTs
I had a mob problem
I had a mob problem. Called into my local 02 shop and thanks so very very much to Skandor in Crossgates Shopping Centre for sorting a problem I had been trying to sort myself for weeks. Great serivce. 10/10 Thanks again.
July 9, 2026
Unprompted review
Reply from O2
Hi Marie,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4yeIpc2
📘 Facebook: https://bit.ly/4vQBB2A
Excellent service
Excellent service! Pablo, Thank you for your help and friendly attitude. You made everything easy and simple. Really appreciate your support!
July 9, 2026
Unprompted review
Reply from O2
Hey Viktor,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4vrDbqx
📘 Facebook: https://bit.ly/4w6dFsb
Great service
Great service! Pablo, Thank you for your help and professionalism. You were very kind, patient, and explained everything clearly. I really appreciate your support.
July 9, 2026
Unprompted review
Reply from O2
Hi Viktoria,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3SSQanL
📘 Facebook: https://bit.ly/4vmDTFG
Soun
Soun, beautiful quick kind and friendly. I got what I want so fast thank you
July 9, 2026
Unprompted review
Reply from O2
Hi Shahnaz,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4bdX2Cs
📘 Facebook: https://bit.ly/3SVFBjN
If I could give 0 rating I would.
If I could give 0 rating I would.
Absolutely horrific customer service. Nobody knows what they are doing, I don’t know where they find these people because they literally have 0 clue. This company has seriously gone down hill!!!
July 9, 2026
Unprompted review
Reply from O2
Hi Marion,
Thank you for your review. We're truly sorry to hear that you've had a negative experience with us. We understand how important reliable service is, and it's disappointing to hear we've let you down. Please reach out to us so we can look into this personally.
Call: 202 or 0344 809 0202
X: https://bit.ly/4vkM9Ww
Facebook: https://bit.ly/4w6l9vh
Rubbish customer care
What an awful company who couldn’t care less about their customers. Closed my account months ago, then they continued to charge me for a service I no longer use.
No surprise they have such a low Trustpilot score.
July 1, 2026
Unprompted review
Reply from O2
Hi Nigel,
Thank you for your review. We're truly sorry to hear that you've had a negative experience with us. We understand how important reliable service is, and it's disappointing to hear we've let you down. Please reach out to us so we can look into this personally.
Call: 202 or 0344 809 0202
X: https://bit.ly/3QLrtsT
Facebook: https://bit.ly/44Rommq
Te best one its sorted everything fast
July 9, 2026
Unprompted review
Reply from O2
Hi there,
Thank you for your fantastic review! 😊 It's wonderful to hear that you're happy with the service and enjoying everything that's available to you.
If there's ever anything you'd like help with, we're ready whenever you need us:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3R5a0vy
📘 Facebook: https://bit.ly/4w6dIUT
Soun & Sudar have been very helpful in…
Soun & Sudar have been very helpful in my experience joining 02. Both were extremely informative and smoothly helped me with opening my contract.
July 9, 2026
Unprompted review
Reply from O2
Hi Rhea,
Woohoo! 🎊 Thanks for sharing your feedback with us. We're so pleased to know that things are going well and that you're enjoying your journey with O2.
If we can help with anything, don't hesitate to get in touch:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4pf86VQ
📘 Facebook: https://bit.ly/4eVqbEL
Soun was super lovely and helpful
Soun was super lovely and helpful. She’s got a great vibe and excellent sense of humour. Great customer service. Thank you
July 9, 2026
Unprompted review
Reply from O2
Hi Sharon,
Thank you for your fantastic review! 😊 It's wonderful to hear that you're happy with the service and enjoying everything that's available to you.
If there's ever anything you'd like help with, we're ready whenever you need us:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3SSCMA6
📘 Facebook: https://bit.ly/4yfUTjt
Fariha is very helpful with teaching me…
Fariha is very helpful with teaching me and helpimg me
July 9, 2026
Unprompted review
Reply from O2
Hi Khosrow,
Thanks for the brilliant review! ⭐ We're really pleased to hear that everything is going smoothly and that you're getting great value from what we offer.
Got a question or need some support? We'd love to hear from you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4blyiZ1
Soun was very helpful and efficient
July 9, 2026
Unprompted review
Reply from O2
Hey Aya,
Thank you for taking the time to leave such wonderful feedback! 💙 Knowing you're enjoying your experience puts a big smile on our faces.
If you need us for anything, we're just a call or message away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4yfOchi
📘 Facebook: https://bit.ly/4yjgHLi
Over charged and refused help
I have been over paying my bill since February, but everytime I call, they refuse to help. The hang up or there is a communication error. The amount isn't even small so I need to sort it and zero help. I'm going back to EE.
July 9, 2026
Unprompted review
Reply from O2
Hi there,
We're sorry to hear that your experience with us hasn't been a positive one. We completely understand your frustration and appreciate you taking the time to make us aware of your concerns. We'd like the chance to investigate and assist further.
Call: 202 or 0344 809 0202
X: https://bit.ly/44lJ7Xe
Facebook: https://bit.ly/3RviEn8
Patient and helpful
Donte in the Manchester store was helpful and patient.
July 9, 2026
Unprompted review
Reply from O2
Hi Kristijan,
What an awesome review—thank you! 🌟 We're so happy to hear that things are going great and that you're loving what O2 has to offer.
Remember, if there's anything we can help with, we're always here:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4aOszea
📘 Facebook: https://bit.ly/4vQPbTz
Terrible company
What a load of clowns ! Applied for sim only deal, gave all personal details and bank account details, went through credit check and was asked for driving licence details which I don’t have because I don’t drive - order cancelled!! Can’t have sim only deal from o2 if you don’t drive a car 😂😂😂😂😂
July 9, 2026
Unprompted review
Reply from O2
Hi Sue,
Thank you for sharing your feedback with us. We're disappointed to learn that we've not met your expectations and sincerely apologise for any inconvenience or frustration caused. We'd be grateful for the opportunity to review the situation further.
Call: 202 or 0344 809 0202
X: https://bit.ly/4vrBE3L
Facebook: https://bit.ly/4viSnXf
Reply from O2
Hi Hafidh,,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4h5Rs8U
📘 Facebook: https://bit.ly/4paAok2
02 what happened to you
02 what happened to you? Been with you years you’ve been great and now linked with Virgin you seem to have lost the plot. Absolutely fed up being in the ‘access’ loop in verification mode and every time I certify and go back to app I get the same ‘sent an email to you please verify’…. Yes verified…back to site…please verify. So I cannot access my app, have no idea what my balance is. Visited a couple of shops - two o2 people were fabulous and explained ‘yes there’s a problem let me try and help. They did and I got in…..once then back to the problem. The other time a manager simply patronised me as I clearly to him had no idea what I was talking about and couldn’t not care less I had no clue how to get into the app!! Moving ..
July 9, 2026
Unprompted review
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