It took multiple calls taking hours to sort out our accounts. Was given conflicting information from different advisors. Thought it was all a sorted then received texts and letter asking for payment t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I pay my monthly bill by standing order every month, yet I have absolutely no signal at my home address CR6 9PB for around 2 weeks and poor reception before then. I cannot contact O2 on the number I... See more
Company replied
Been with O2 for 14 years, recently bought Apple Watch with cellular, O2 say they can’t connect it because I didn’t buy it from O2, this is against their own stated policy. Many hours spent on phone... See more
Company replied
live chat is terrible. AI doesn't understand you, then through to a human after 15 mins who doesn't understand basic questions, then the system logs you off when you try and look for anything on your... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0344 809 0202
- www.o2.co.uk
2.3
Poor
24K reviews
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Terrible company
What a load of clowns ! Applied for sim only deal, gave all personal details and bank account details, went through credit check and was asked for driving licence details which I don’t have because I don’t drive - order cancelled!! Can’t have sim only deal from o2 if you don’t drive a car 😂😂😂😂😂
July 9, 2026
Unprompted review
Reply from O2
Hi Sue,
Thank you for sharing your feedback with us. We're disappointed to learn that we've not met your expectations and sincerely apologise for any inconvenience or frustration caused. We'd be grateful for the opportunity to review the situation further.
Call: 202 or 0344 809 0202
X: https://bit.ly/4vrBE3L
Facebook: https://bit.ly/4viSnXf
Reply from O2
Hi Hafidh,,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4h5Rs8U
📘 Facebook: https://bit.ly/4paAok2
02 what happened to you
02 what happened to you? Been with you years you’ve been great and now linked with Virgin you seem to have lost the plot. Absolutely fed up being in the ‘access’ loop in verification mode and every time I certify and go back to app I get the same ‘sent an email to you please verify’…. Yes verified…back to site…please verify. So I cannot access my app, have no idea what my balance is. Visited a couple of shops - two o2 people were fabulous and explained ‘yes there’s a problem let me try and help. They did and I got in…..once then back to the problem. The other time a manager simply patronised me as I clearly to him had no idea what I was talking about and couldn’t not care less I had no clue how to get into the app!! Moving ..
July 9, 2026
Unprompted review
The service was amazing from Dante and…
The service was amazing from Dante and Amina. Been trying to sort out my eSIM issue all year and Dante and Amina managed to sort in one visit. Patient and determined to sort the issue. Thank you!
July 9, 2026
Unprompted review
Reply from O2
Hi Latisha,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4pf8kwa
📘 Facebook: https://bit.ly/4panra0
Confused oldie !
Well, mostly because your service leaves me lost most days, as a single retired pensioner there are a list of things I cant get due to some sort of security, Fanbase for one, Im invited on, but my service tells me this site has no security notice or words to that effect ? coupled with this, I have no idea who to ring about it,
July 9, 2026
Unprompted review
Reply from O2
Hi Mike,
Very sorry to hear of the confusion you're experiencing with some aspects of our service. This is disappointing.
Please reach out to us so we can look into this personally.
Call: 202 or 0344 809 0202
X: https://bit.ly/4fs4Se5
Facebook: https://bit.ly/4pavxPW
Heena was great and really helped me.
July 9, 2026
Unprompted review
Reply from O2
Hi Louis,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3Tr4WlO
📘 Facebook: https://bit.ly/4vnoDbK
The lady at the customr service desk…
The lady at the customr service desk (jasmin) was amazing, very polite and helpeful.
My problem got solved in 5 mins
July 9, 2026
Unprompted review
Reply from O2
Hi Mohamed,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4f7ErJA
📘 Facebook: https://bit.ly/4vjj8un
Left these clowns as they screwed up my…
Left these clowns as they screwed up my contract whilst working with Mobilephones.com, Sold me a deal that didn't work in the USA, i cancelled but they decided to put me onto a more expensive deal rather than roll me back to the original, i cancelled and they took £830, after many calls and hours on chats they agreed it was done incorrectly and said they would refund me, Customer Mobile Number: 07828505614
Complaint reference: C-2706261654
Hello Paul Heslin,
Thanks for chatting to us today and giving us the chance to put things right. We’ve checked everything you shared with us and looked into where we might be able to do better.
Here’s a quick recap
Your complaint was:
Mobile -> Billing/Charges -> I dispute the early termination fee
And here’s what we agreed:
Billing -> Billing corrected
July 9, 2026
Unprompted review
Reply from O2
Hi Paul,
We're very sorry to learn that your experience has fallen short of expectations. We appreciate you bringing this to our attention and understand the disappointment this may have caused. We'd welcome the opportunity to investigate this further and work towards a resolution.
Call: 202 or 0344 809 0202
X: https://bit.ly/4bgu0SE
Facebook: https://bit.ly/4gvgeiH
Little or no phone signal.
Little or no phone signal for some time, (out in the country) along with unnecessary price increase not appreciated. Slowly but surely becoming a poor service to be with. Will be considering all options when contract expires early next year. O2 may have improved services for many, but not me, so would not advise people to join them.
July 1, 2026
Unprompted review
Reply from O2
Hi Richard,
We're sorry to hear that your experience has left you feeling dissatisfied. Your feedback matters to us, and we'd like the chance to better understand what happened and work towards a positive outcome. Please contact us using one of the methods below so we can assist further.
Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/3RagNnJ
Facebook: https://bit.ly/4aH8mqz
I cannot phone anyone from my…
I cannot phone anyone from my favourite’s never used to be a problem
June 1, 2026
Unprompted review
Reply from O2
Hi Ian,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience and understand how frustrating this must have been for you. This isn't the level of service we aim to provide, and we'd like the opportunity to look into this further and see how we can help.
You can contact us through any of the following channels:
Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4bjeeXb
Facebook: https://bit.ly/4pb2P1o
Albright delta with with good customer…
Albright delta with with good customer service and changed my direct debit for me
July 9, 2026
Unprompted review
Reply from O2
Hey Garry,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4f2PvHO
📘 Facebook: https://bit.ly/4f7DssN
02 AS ALWAYS SHOCKING AND LIES
Saying they have tried calling when they havent lie after lie after lie , also then saying we are a COMMUNICATIONS COMPANY WHO CANNOT PHONE YOU - THAT IS A JOKE AND COMPLETE OP OUT - NO 02TAC TEXTS FOR OVER 2 YEARS - PROMISE THE OMBUDSMAN THAT THEY WILL SORT IT THEN EXCUSE AND LIES - i see i am not the only one having problems with this poor excuse of a " Communcations Company" , saying they cant phone you is an absolute cop out - should be banned - its a lazy business anyone who says that or says this email address cannot respond to problems - shows the state of the UK with shocking companies like this allowed to trade ...........................
July 9, 2026
Unprompted review
Reply from O2
Hi Mark,
We're very sorry to learn that your experience has fallen short of expectations. We appreciate you bringing this to our attention and understand the disappointment this may have caused. We'd welcome the opportunity to investigate this further and work towards a resolution.
Call: 202 or 0344 809 0202
X: https://bit.ly/3QZ9bV3
Facebook: https://bit.ly/4aJ3xwV
Thanks to Abbie and Ellie for the great…
Thanks to Abbie and Ellie for the great service really appreciated, wouldn't have been able to do it without your help.
July 9, 2026
Unprompted review
Reply from O2
Hiya Rob,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44Rq5rU
📘 Facebook: https://bit.ly/4wzo8Mu
Fariha and Noel were
Fariha and Noel were. Very helpful sorting out my New Contract. Superstars.
July 9, 2026
Unprompted review
Reply from O2
Hi Nicholas,
Woohoo! 🎊 Thanks for sharing your feedback with us. We're so pleased to know that things are going well and that you're enjoying your journey with O2.
If we can help with anything, don't hesitate to get in touch:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wAuJX8
📘 Facebook: https://bit.ly/4wAKtJN
Reply from O2
Hi Abbass,
Woohoo! 🎊 Thanks for sharing your feedback with us. We're so pleased to know that things are going well and that you're enjoying your journey with O2.
If we can help with anything, don't hesitate to get in touch:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4gqnbBv
📘 Facebook: https://bit.ly/44hZZOF
Reply from O2
Hi there,
Thanks for the brilliant review! ⭐ We're really pleased to hear that everything is going smoothly and that you're getting great value from what we offer.
Got a question or need some support? We'd love to hear from you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44iPURB
📘 Facebook: https://bit.ly/4wEFeZG
Reply from O2
Hey Christopher,
What an awesome review—thank you! 🌟 We're so happy to hear that things are going great and that you're loving what O2 has to offer.
Remember, if there's anything we can help with, we're always here:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4bgmBTm
📘 Facebook: https://bit.ly/4bdXgJO
Reply from O2
Hi there,
What an awesome review—thank you! 🌟 We're so happy to hear that things are going great and that you're loving what O2 has to offer.
Remember, if there's anything we can help with, we're always here:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4ydeEs7
📘 Facebook: https://bit.ly/4ydCXG7
Things were explained clearly
Things were explained clearly. Jasmine was very fast and gave me confidence in my decisions and future purchases and I shall come back again to this store
July 9, 2026
Unprompted review
Reply from O2
Hi Donald,
Thank you for taking the time to leave such wonderful feedback! 💙 Knowing you're enjoying your experience puts a big smile on our faces.
If you need us for anything, we're just a call or message away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4eTQATx
📘 Facebook: https://bit.ly/3R1AWfK
Reply from O2
We're very sorry to learn that your experience has fallen short of expectations. We appreciate you bringing this to our attention and understand the disappointment this may have caused. We'd welcome the opportunity to investigate this further and work towards a resolution.
Call: 202 or 0344 809 0202
X: https://bit.ly/4vVvQAD
Facebook: https://bit.ly/4w6caKz
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