Peonia Medical Reviews 

178
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Dr Tracy has been excellent, she takes time to explain things and has gone out of her way to answer my many questions along the way. She has always offered reassurance and taken time to explain the h... See more

Company replied

Rated 5 out of 5 stars

I had Elllabse injection by Dr. Tracey Xu and very happy with the result and whole experience. The injection was pain free and smooth which showed Dr. Xu’s skills, professionalism and caring nature. H... See more

Company replied

Rated 5 out of 5 stars

Review with Dr Tracy, she spent a lot of time answering questions I had and gave a lot of good advice and guidance on next steps- never feel rushed. No matter how silly the question, may seem. Genuine... See more

Company replied

Rated 5 out of 5 stars

I have been receiving treatments from dr Tracy since December 2020. The reason why I chose to anchor at her clinic finally is : she is so professional. Has high level of aesthetics standard. Really... See more

Company replied

Company details

  1. Plastic Surgery Clinic
  2. Beauty Salon
  3. Dermatologist
  4. Health and Beauty Shop
  5. Health Spa

Written by the company

Peonia Medical was founded in 2015 by Dr Tracy Xu with experience in plastic surgery in both China and the UK. Our services span a wide range of medical aesthetics, including plastic surgery, skin management, community aesthetic education, and psychological health in cosmetic medicine. Our mission is to establish the most technically advanced, rigorously standardized, and comprehensively serviced medical aesthetics center in the UK. At Peonia Medical, we are committed to excellence in every aspect of our practice. From the moment you step into our clinic, you will experience a welcoming environment designed to put you at ease. Our team of highly skilled professionals is dedicated to providing personalized care that meets your unique needs and goals. Whether you are seeking to enhance your natural beauty, address specific skin concerns, or learn more about maintaining your aesthetic health, we are here to support you every step of the way. We believe that beauty and wellness go hand in hand, and our holistic approach to medical aesthetics reflects this philosophy. Our treatments are tailored to not only improve your physical appearance but also to promote your overall well-being. We utilize the latest technologies and techniques to ensure the highest standards of safety and effectiveness. Education is a cornerstone of our practice. We strive to empower our clients with knowledge about their treatment options and the latest advancements in medical aesthetics. Through our community aesthetic education programs, we aim to foster a deeper understanding of beauty and wellness. At Peonia Medical, we also recognize the importance of mental health in the realm of cosmetic medicine. Our psychological health services are designed to support individuals in navigating the emotional aspects of their aesthetic journey. We provide a compassionate and confidential space for clients to discuss their concerns and aspirations. As the premier medical aesthetics center in the UK, Peonia Medical is dedicated to delivering unparalleled service and results. We invite you to explore our comprehensive range of services and discover how we can help you achieve your aesthetic and wellness goals. Welcome to Peonia Medical, where beauty meets excellence.


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4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

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4.7

All reviews

(178)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and highly recommend

I did the micro-needling with Dr Xu. This is my second time. Dr Xu is very professional and patient. She has amazing hands and skills. I had a good experience in the clinic and highly recommend Dr Xu.

June 20, 2023
Unprompted review
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Reply from Peonia Medical

Hello Weixi,

Thanks very much for your comment! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

A perfect derma filler

Dr Xu gave me a perfect derma filler to build my jaw with little pain. I feel really satisfied with the natural but amazing result.

June 7, 2023
Unprompted review
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Reply from Peonia Medical

Hello Joy,

Thanks very much for your comment! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

Recommend

I have been to this clinic for over 10 times now. They are very professional. I always have good experience and significant improvement. Dr. Tracy has been so patient and gentle during consultation and treatment. Definitely recommend.

May 19, 2023
Unprompted review
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Reply from Peonia Medical

Hello S.Z,

Thanks very much for your comment! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

Dr Xu made me feel very comfortable and…

Dr Xu made me feel very comfortable and did an excellent job

May 16, 2023
Unprompted review
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Reply from Peonia Medical

Hello Karl,

Thanks very much for your comment! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

超级无敌推荐

体验感一直很好,非常专业的面诊,也很尊重客户意愿~皮肤从最开始好了很多,效果非常明显!我觉得这是诺丁汉最好的一家美容院🌹

May 10, 2023
Unprompted review
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Reply from Peonia Medical

Hello Tess,

感谢您的评价! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

Great treatment low price

Had my CO2 Laser treatment which was much cheaper than the quote I got elsewhere. The result is imminent and my skin feels much smoother!

April 21, 2023
Unprompted review
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Reply from Peonia Medical

Hello Kai,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

Best Medical Spa in Nottingham!

I had a consultation with Dr Tracey back in March and she was very informative on what was the best option for my scars treatment. Yesterday, I had my first CO2 Laser treatment and it went as expected throughout the session. I highly recommend going to Peonia!

April 19, 2023
Unprompted review
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Reply from Peonia Medical

Hello JSB,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

Very friendly and great service

Very friendly and great service, would highly recommend

April 13, 2023
Unprompted review
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Reply from Peonia Medical

Hello Danielle,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

Good service and the advice after the…

Good service and the advice after the consultation was very useful.

March 29, 2023
Unprompted review
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Reply from Peonia Medical

Hello Vvvv,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

I just had a one consultation (online)…

I just had a one consultation (online) and I’m really happy for how professional and understanding the doctor was. Loads of information and changes in my skin routine and I’ll see the doctor in 4weeks time for a treatment. So far so good. Really pleased.

February 21, 2023
Unprompted review
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Reply from Peonia Medical

Hello Agatha,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

The doctor treated me very patiently

The doctor treated me very patiently. I had a perfect experience here. Since the last treatment, my skin has improved significantly. I will come here often in the future. This place makes me gradually fall in love with medical beauty

January 25, 2023
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hello Tess,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

Amazing service as always!

I visited dr.Tracy again today for mesotherapy treatment and consultation for other treatments ,Dr. Tracy is very professional ,knowledgeable and honest. My treatment was meticulous,Thank you for your great service!

January 11, 2023
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hello Xiuyan,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

I visited first for a free…

I visited first for a free consultation, and then again to see Tracey. It is too early to see results, but felt really comfortable with very good customer service and an informative conversation. Thank you!

December 21, 2022
Unprompted review
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Reply from Peonia Medical

Hello Kitty,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

people are kind,professional

December 14, 2022
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hello Tess,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

Thank you for your service

Thank you for your service! We love the staff and how they treat us. Definitely recommend coming here!!

December 14, 2022
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hello Weiwei,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

You guys have a great service towards…

You guys have a great service towards your customers. Definitely recommend coming here!!

December 14, 2022
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hello Shuyu,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

Dr Tracy was amazing

Dr Tracy was amazing! Very reassuring and knowledgeable. The process was quick and painless and the clinic clean and comfortable. Would definitely recommend

November 17, 2022
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hello Alison,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

Professional consultation and treatment

This is my first time to visit Dr Tracy for my dark spots. She explained specifically and professional what should I do to avoid them and how we could treat it, the whole consultation was relax and comfortable, highly recommend

October 25, 2022
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hello Moonyee,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

professional and kind

I had a consultation today. Dr Xu is very nice and kind, and she gave a series of professional advices against my skin problem. Very pleased visit.

October 12, 2022
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hello April,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

Good experience

August 24, 2022
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hello Zhang,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our customers.
Your feedback helps us to maintain and improve our services.
The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.
Kind Regards,
Dr Tracy

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