Peonia Medical Reviews 

178
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Dr Tracy has been excellent, she takes time to explain things and has gone out of her way to answer my many questions along the way. She has always offered reassurance and taken time to explain the h... See more

Company replied

Rated 5 out of 5 stars

I had Elllabse injection by Dr. Tracey Xu and very happy with the result and whole experience. The injection was pain free and smooth which showed Dr. Xu’s skills, professionalism and caring nature. H... See more

Company replied

Rated 5 out of 5 stars

Review with Dr Tracy, she spent a lot of time answering questions I had and gave a lot of good advice and guidance on next steps- never feel rushed. No matter how silly the question, may seem. Genuine... See more

Company replied

Rated 5 out of 5 stars

I have been receiving treatments from dr Tracy since December 2020. The reason why I chose to anchor at her clinic finally is : she is so professional. Has high level of aesthetics standard. Really... See more

Company replied

Company details

  1. Plastic Surgery Clinic
  2. Beauty Salon
  3. Dermatologist
  4. Health and Beauty Shop
  5. Health Spa

Written by the company

Peonia Medical was founded in 2015 by Dr Tracy Xu with experience in plastic surgery in both China and the UK. Our services span a wide range of medical aesthetics, including plastic surgery, skin management, community aesthetic education, and psychological health in cosmetic medicine. Our mission is to establish the most technically advanced, rigorously standardized, and comprehensively serviced medical aesthetics center in the UK. At Peonia Medical, we are committed to excellence in every aspect of our practice. From the moment you step into our clinic, you will experience a welcoming environment designed to put you at ease. Our team of highly skilled professionals is dedicated to providing personalized care that meets your unique needs and goals. Whether you are seeking to enhance your natural beauty, address specific skin concerns, or learn more about maintaining your aesthetic health, we are here to support you every step of the way. We believe that beauty and wellness go hand in hand, and our holistic approach to medical aesthetics reflects this philosophy. Our treatments are tailored to not only improve your physical appearance but also to promote your overall well-being. We utilize the latest technologies and techniques to ensure the highest standards of safety and effectiveness. Education is a cornerstone of our practice. We strive to empower our clients with knowledge about their treatment options and the latest advancements in medical aesthetics. Through our community aesthetic education programs, we aim to foster a deeper understanding of beauty and wellness. At Peonia Medical, we also recognize the importance of mental health in the realm of cosmetic medicine. Our psychological health services are designed to support individuals in navigating the emotional aspects of their aesthetic journey. We provide a compassionate and confidential space for clients to discuss their concerns and aspirations. As the premier medical aesthetics center in the UK, Peonia Medical is dedicated to delivering unparalleled service and results. We invite you to explore our comprehensive range of services and discover how we can help you achieve your aesthetic and wellness goals. Welcome to Peonia Medical, where beauty meets excellence.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(178)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dr. Tracy is professional and very carefully

Dr. Tracy is professional and very carefully and I am very satisfied with her treatment. I am so happy so may be visit again in a months time.

March 7, 2022
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hi Lilly, many thanks for your kind review. We will continue to serve everyone for an optimised experience. Hope to see you soon again!

Rated 5 out of 5 stars

This is my second chemical peel…

This is my second chemical peel experience. Dr. Xu applies a higher concentration on me this time based on my reaction to the first one. She is very professional and revises treatment details every time specifically.

February 25, 2022
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hi Chocolate, many thanks for your kind review. We hope that you have enjoyed your treatment experience. Yes, we treat everyone’s skin slightly differently because every individual is special. Hope to see you soon again.

Rated 5 out of 5 stars

I had my botox injection there today

I had my botox injection there today, Dr Tracey was really kind and professional. The overall experience is brilliant, fully recommend.

February 23, 2022
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hii Xuejing, many thanks for your kind review. we will always try our best to provide an optimal experience for everyone.

Rated 5 out of 5 stars

The doctor is very professional

The doctor is very professional. Did not go for the bloated look caused by over exaggerated fillers. Gave me very pertinent advice on hyaluronic acid fillers. The doctor's technique was also very professional. I am very happy with the results of my treatment.

February 16, 2022
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hi Kathy,

Many thanks for your great review. We will always try our best to provide everyone the optimal treatment experience.

Regards,
Dr Tracy

Rated 5 out of 5 stars

A shining example of true Professionalism

My Mother has had the Profilio treatment and Botox conducted by Dr Tracey Xu and she provided an excellent and caring service done with the utmost professionalism.
A kind , gentle Doctor who is dedicated and hardworking at putting the best interests of her patients at heart.
She listened with great patience and understanding and she has a life long client in my Mother.

February 7, 2022
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hello Bibi,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you happen to have any questions or queries, please don't hesitate to contact us via your account and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

I had my botox and hyaluronic acid…

I had my botox and hyaluronic acid injection there yesterday, Dr was really nice and professional, we did facial analysis first and she gave her recommendations. The overall experience is very nice, fully recommend.

January 27, 2022
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hi Lily,

Many thanks for your nice review. We will continue to provide responsible and professional services that's tailored to everyone's personal need.

Dr Tracy

Rated 5 out of 5 stars

It's a great experience

It's a great experience, and I'll stick to one session! The skin becomes very delicate, also do not grow blain, thank the doctor and assistant!!

January 16, 2022
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hi Xiuqiao,

Many thanks for your nice review. Thank you for your continuing support and we will always try harder to provide responsible, professional services that's tailored to everyone's personal need.

Regards,
Dr Tracy Xu

Rated 5 out of 5 stars

Very professional and would highly recommend

Very professional and would highly recommend. Dr Xu was very skilled but also humorous when I was there, generally exceptionally nice. Dr Xu asked me a lot of questions before the procedure so that she could do it to the best of her ability; before she also looked closely at my skin to recommend what was best for me. Dr Xu was very gentle when injecting into my skin. The pain was minimal and the results were good. Even after a day, I can already see some results after 1 visit. Definitely satisfied and would visit again in a months time.

December 1, 2021
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hello Moon,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments. Should you happen to have any questions or queries, please don't hesitate to contact us via your account and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

I have been receiving treatments from…

I have been receiving treatments from dr Tracy since December 2020.
The reason why I chose to anchor at her clinic finally is : she is so professional. Has high level of aesthetics standard. Really listen to what you need and guide you to find the way to make it works. She is professional and experienced.
Her team provides fabulous pre and after sales services.
Recommended.

October 22, 2021
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hello Evie,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments. Should you happen to have any questions or queries, please don't hesitate to contact us via your account and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

Dr Tracy injected gently and…

Dr Tracy injected gently and professionally. The overall professionalism of the doctors also felt very high ~ very satisfied

October 9, 2021
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hello Yixuan,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments. Should you happen to have any questions or queries, please don't hesitate to contact us via your account and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

Professional, significant changes, follow through

I am so glad that I have chosen Dr Tracy to treat my skin problem. I have acne since teenage and now I am 33. I have tried hundreds of products and non of them made any significant change. I had my first consultation appointment with Dr Tracy in January. She explained to me the causes of my acne (as well as spots and scars etc), from my lifestyle, what I eat to the product I was using. She then sent me a summary with some suggestions and recommendations. I made my decision to follow Dr. Tracy's treatment plan in February. After 3-month, I do not have any active acne left. Then I started to treat the spots and scars. After reviewed by Dr. Tracy, she suggested me to go for Profhilo.(it is a kind of injectable hyaluronic acid to make skin healthier...not filler). The course has two treatment, but I found my skin sooooooooo much better 3 weeks after the 1st treatment. I would say, I've never seen my skin so good since I was 13. By the way, I was scared of facial injection before I have done this. She tried her best to comfort me. The way she did was fast, painless (she applied some numbing cream as I remember), and not scary at all (surprisingly).
100%recommend

September 30, 2021
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hello Fei,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.
Should you happen to have any questions or queries, please don't hesitate to contact us via your account and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Rated 5 out of 5 stars

Professional Dr and Visible treatment, Recommend!

I was lucky enough to visit Dr Tracy. She is professional and check my skin very carefully. I chose the Profhilo treatment by her suggestion. She injected me 5 times on each side of my face to offer "maximum diffusion across the face with a reduced risk of bruising." I noticed an improvement in the texture of my skin, and it gave me back that much-longed-for glow I’d been lacking.

September 28, 2021
Unprompted review
Rated 5 out of 5 stars

Very educational consultation…

Very educational consultation experience. Details guidance and advice on the routine skincare techniques and adjustment to my current lifestyle, plus numerous in-depth video and documents on the hot topics in aesthetic areas. All these were available to customers like me before I enter into any sort of commitment. This makes me feel relaxed as I have plenty of time to assess which suits me the best.

September 28, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have been seeing Dr Tracy for my acne skin problem since the end of 2020 and the changes so far are phenomenal. I was impressed since the first visit by how much attention she pays into the details of my daily skincare routine, and her regime and guidance are so easy to follow that even a skincare dragon like me can stick to it. Only after a short while, I started hearing comments from friends and family about how well I look with clearer skin.

September 20, 2021
Unprompted review
Peonia Medical logo

Reply from Peonia Medical

Hello Natalie,

Thank you for leaving your review! It is always a pleasure to receive this feedback from our customers.

Your feedback helps us to maintain and improve our services. The team will be pleased to hear your comments.

Should you have any questions or queries, please don't hesitate to contact us via your account, and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Dr Tracy

Show reviews in all languages. (178 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look