Pierre Alexandre Reviews 

Its fuc...... Rubbish I just lost money and i didn't get my appointment

Lost £200 to them for 6 months of unlimited rubbish, went in on a Groupon deal and was persuaded by the hairdresser at the time to get this 'fantastic offer' they had on that day.
Every time I went back I had a different hair dresser, all who seemed to be on their first day and got the job through a mate, could never give a decent hair cut or blow dry and my hair was dyed black instead of brown?

Could never get through on the phone to get an appointment and it's now shut for the last 2 months of my deal anyway.
Probably a blessing I couldn't go often or my hair condition would be even worse - very annoyed don't see any way how I can try get my money back

0 stars, i paid 6 laser sessions in advance and still have some left. Paid on debit card and have no idea how to claim the money back? Every single appointment i ever had was either cancelled and rescheduled or they were running over an hour behind. After each session when i would try to book my next session the system would be too slow so they said i would have to ring myself, but could never get through.
The staff were all rude it was destined for failure.
Absolute joke, genuinely dont know what to do?

I would give zero stars. Company is a fraud and will be reporting.
Reviews on her are fake.
Any amateur investigator would know just by reading. Why are people abroad leaving reviews for a Yorkshire salon?
I’ll tell you why. Nearly ALL of the positive reviews are fake. The company is a fraud.

I still have 2 sessions of Laser left but after reading these reviews... it appears I have been having IPL for the last 3 sessions and only 1 session of laser. I was told too that the machine moved to another salon, but the feeling was different. I saw little to no results. A different member of staff EVERY session, twice they were training so two people were in the room whilst having supposed 'laser' on my intimate parts. Every time the receptionist had a face on, if there was even one there. The salon was never busy downstairs so I don't know why they struggled to give appointments out.
I have no way of obtaining a receipt to take to my bank.
Absolutely appalling. No contact. No apology. No direction for customers to obtain a refund. Disgusting.

Horrible horrible company!! Thiefs! How they closed down witch was more than expected for their horrendous customer service and didn’t even bother informing clients that have payed for their treatments. Are all their bloody Salons closed now??!! I don’t know how to get in touch to get my money back

If any1 paid through groupon u can contact them to get a refund bk...i just got mine bk.

I am so disgusted.I had laser appointments yet to attend, however found out the company closed down?? my money has been wasted. they didnt even inform me. i cant even contact anyone no numbers are working. they should have let their customers know. such a fraudulent company. they have a duty of care towards customers. clowns

My experience with this salon in the last 6 months+ has been the worst company I have ever dealt with in my whole life!
I paid a penny short of £300 for 6 months of unlimited hair cuts and colours!! Could I contact them to make an appointment!? NEVER!!! My hair has gone from healthy to really bad condition because of the neglect and treatment from this salon. I have had my hair ripped out with careless attitude of one member of the team. I got told I wasn’t being seen one appointment for being 8 minutes late and the girl who was doing my hair that day was so apologetic she ended up leaving the company as she didn’t agree how things were ran. I travelled all the way from Warrington to didsbury for my appointments. I thought the £299 for six months was a good deal but my experience wasn’t worth the upset it caused me and my little boy that day. I was so angry how they treated me my poor little boy got the blunt end of the stick as he was demanding my attention at the same time I was being told to go away. I walked out crying that day from the way I was treated.
I managed to get in once for a colour and the girl told me I shouldn’t have a cut and to let it grow. It’s looking all broken off at the ends now. I can honestly say if you want to Maintain healthy beautiful locks DO NOT GO HERE!

Initially started with 6 sessions hair, i was told I had to wait 12 weeks before my first one as they didn’t have appointments yet whenever I was in the salon no one else was ever booked in. Was told I had to wait 8 weeks in between appointments which is completely untrue as I’ve had the same treatment with VGMEDISPA before and only had to wait 4 weeks inbetween. My appointments kept getting cancelled due to staff shortages and other various excuses. I was asked if I wanted to upgrade to two areas , stupidly I paid more for this and then was told on my next appointment I was only booked in for one area and that the couldn’t find receipt of my extra payment even tho I had it in my bank statements. The poor girls who worked there ( there was a new one everytime I went) didn’t seem to have a clue what was going on and everything was unorganised not and all over the place. The Salon then shut down, didn’t bother to let any of their customers know, I only found out as I saw reviews on here the day before my appointment, other wise would have made the half hour journey to my appointment for no reason. Absolutely disgusting company!!! You need to fully refund all your customers for what we have paid

I have genuinely never dealt with such an incompetent company in all my life. The staff didn’t even know what they were doing when they were open - they were rude and scruffy and had cancelled my appointments without telling me multiple times and now it appears they have closed down with no explanation to their customers and no working phone number to contact them - and what looks like no chance of a refund for this appalling service (or lack of!). I still had 6 sessions remaining!! Furious.

Awful. Agree with last post. Took money for laser treatments then cancelled appointment after appointment. Still not had one over 3 months later. Have asked for a refund and they are ignoring me.

Awful awful awful
Took my money and I’ve had 0 treatments since

Birmingham branch called me today and asked whether I can change my appointment (which was on the same day) as they realised they had double booked. I said no as I've been messed around already too many times, resulting in huge time gaps between laser appointments, making the treatment ineffective. They said that's fine they will keep my appointment and change the other person. I turned up to the Priory Queensway after driving 1 and a half hours in traffic to the centre of Birmingham, paid for parking, knocked on the door only to find that they aren't there. I search on Trustpilot to find the address they had moved to (without informing me despite speaking on the phone earlier in the day). The address is Birmingham skin and laser
Crossway, 156 Great Charles Street, Queensway, Birmingham, B3 3HN
0121 367 0000
I am currently waiting for my appointment after the woman tried to ignore me as I walked in. No apology or anything at all. Not sure if they will still be around for my next appointment and I highly doubt there will be any form of financial reimbursement despite being just 1/6 way through my treatments.
DO NOT USE THIS COMPANY (previously called Alexander Pierre).

I was contacted by the didsbury branch last month to say they were closing due to an ‘incident’ and I would get a full refund. I was asked to email what I had paid for, which I did and the refund would be processed, which it hasn’t. I contacted my credit card today to try & claim and they said they need proof, like a receipt for what I paid for which obviously I don’t have, they said I need proof I paid for x amount of hair removal sessions.. if I don’t have that I can’t claim, what a joke!! So that’s it then... 🤷🏽‍♀️

Salon closed down. I’m owed money for laser which was promised, I’ve heard nothing. Contacted numerous times. I’ll be taking them to court if I don’t get a response .

What an absolute scam. I booked these laser hair removal sessions for my mum and had to travel to central Manchester! The service they provided was awful... Not only that, I remember for one session the front desk lady (She was an awfully rude lady) rang saying I had 5 minutes to get there or else I've lost my booking because it was "so busy", so we both RAN to the shop making it within the 5 minutes only for the woman at the desk to say we've missed our appointment and have to reschedule. I am appalled by the rude and lazy level of customer service they've provided. The only reason I found out that they've closed was that my mum had an appointment due today and usually they send a text or email to say the booking is due. I didn't receive one this time and when I tried contacting their phone number it was out of service... when I tried accessing their website, it didn't work then I stumbled on these reviews and my gosh I am shocked. I really hope something can be done about this, too many people have lost their money!!!!

A company that will get people’s money, changes and cancels appointments. I have three more sessions and I can’t get hold of Headquarters in Manchester as I want my money back. No phones are working and is just the worst company I have ever encountered in my life.

The company took payments from me and then closed. There is no way of getting back the money I have spent.

I went for an appointment that has been changed twice becuase apparently the machine was broken. To find the shop is completely shut. Contact number no longer working, not that they ever picked the phone up. The lady who was meant to do my laser said they don't even have a phone line so they don't even come through they ring out! I cannot believe the outrageous service not even the decency to call customers and apologise at least. I will definitely be claiming my money back I did not get what I have paid for. Should've never gone with this company in the first place !