I had all my windows replaced by Planet Home Improvements. Although all the windows were replaced in one day, the window sills, a vent and a window handle hadn't been received from the factory when th... See more
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We have just completed our extension with Planet home improvements. The team have replaced a 40 year old cold and leaking conservatory. It took a while to get things started but once tea... See more
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Great experience with them, although have used them before. Always polite , and work always clean up really well, you wouldn’t know they had been, arrived when said, the only reason I I have not give... See more
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We are very pleased with the new roof on our large conservatory which has transformed an almost unusable space into a comfortable room. The project, which included a redesigned shape, effective insula... See more
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Company details
Written by the company
Planet is Cumbria's leading home improvement company. At Planet, we understand that choosing to undertake work on your property is a decision that doesn’t come lightly. With decades of experience under our belt and a brilliant reputation serving the people of Cumbria, we know a thing or two about improving people’s homes. We’re a family-run business that offers a bespoke design service, backed by market-leading products and exceptional craftsmanship and care – and we’d love to help you achieve your dream home.
Contact info
Dockray Hall Road 31, LA9 4QY, Kendal, United Kingdom
- 0800 612 2255
- www.planetsouthlakes.com
4.5
Excellent
101 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Please don't use this company!
Its hard to know where to begin with the appalling experience we have had. Will cover the main points for the purpose of warning those thinking of using Planet South Lakes.
The first point to note is that Planet isn't actually Planet anymore. As we discovered, they have been bought out by Clearview and chose to keep the name. Presuming this is because of the positive reputation Planet had - please be aware this is NOT the same company anymore.
Had our conservatory roof changed to a warm roof. This was done during the worst weather and the property was left overnight with not one attempt at any protection. Long story short this caused significant water damage to the walls, floor, electrics and Internet. Needed taking back to brick. Our project manager left and when we finally got hold of our new one he said they wouldnt cover repair of floor. Took legal advise and had to write to them to explain their responsibilities under the LAW to get the damage repaired. I wont go into all the details as you'd be here all day listening to the dire experience but will cover the main points.
- Communication is awful. Good luck trying to get hold of your project manager who will be based elsewhere (ours was Manchester - 2 hours from where we live). They also leave the company and you are blissfully unaware and trying to ring them for weeks, until you try head office to find out what's going on. Contractors will not turn up when expected (when you've taken time off work) and others will turn up out of the blue when you're at work. Lack of communication applies up the chain of command - requested multiple times to speak to our project managers boss (the Operations Director) but to this day he has never been in contact with us. Was told "he doesn't talk to customers so it'll just be me" (from Project Manager). Reached out to them on socials to try and just speak to someone when Project Manager was AWOL, Marketing Director also failed to ring me when she told me via message she would. You just get passed back to your project manager even though they are part of the problem.
- Quality of work is terrible. What they do is subcontract to another company (in our case Storm based in Whitehaven 1.5hrs away from us) who then find the cheapest possible local guy to come and do the job. No care taken and no pride in works. Won't go into details but just think cowboy builders and you're in the right area.
- Work is painfully slow. What they advertise as "5 day roof change from start to finish" took us 18 weeks and we did so much chasing ourselves. Had a half repaired room for Christmas. Dont worry though, they are super fast at getting in touch with you when they want paying!
I hand on heart, need to warn anyone thinking about using Planet to seriously reconsider. The stress and worry we have endured has been beyond what we ever thought would happen and we deeply regret using the company. The financial worry was also put on us over Christmas when they refused to repair the damage and we had to fight tooth and nail to just get the room put back to normal after they left the room open to torrential weather. I never, ever want to come across this company again so take heed!
November 3, 2025
Unprompted review
Reply from Planet Home Improvements
Good afternoon,
We are truly sorry to hear about the difficulties you experienced and the disruption this has caused to your home and daily life.
Please be assured that your concerns have been carefully reviewed, and a formal response has been provided addressing the issues raised in your complaint. We sincerely apologise that the service delivered did not meet the high standards we aim to provide. We also recognise the inconvenience and stress this has caused, especially during the winter period. Your feedback has been taken very seriously and shared with our team as part of an ongoing review of our processes and project management practices to help prevent similar issues in the future.
We appreciate you taking the time to highlight these concerns and remain committed to improving our service. Your input is extremely valuable to us.
Regards,
The Customer Care Team.
Great service
Great service. Two doors and a window installed. From the initial consultation to fitting was smooth service. Good quality materials and good service. Will definitely use Planet again.
March 20, 2026
Unprompted review
Reply from Planet Home Improvements
Dear Sally,
Thank you for your fantastic feedback! We’re delighted to hear that the installation of your doors and window went smoothly from start to finish, and that you’re happy with both the quality of the materials and the service provided.
We really appreciate your kind words and look forward to working with you again in the future.
Many Thanks,
The Customer Care Team.
I was impressed by all personnel and…
I was impressed by all personnel and the way they responded from the initial visit, through communication with the office staff to the fitter.
All were polite respectful and efficient. I was kept up to date with the progress of tge project and I am very pleased with the work done.
March 5, 2026
Unprompted review
Reply from Planet Home Improvements
Dear Hilary,
Thank you for your kind feedback. We’re delighted to hear that you were impressed throughout the entire process, from your initial visit through to installation.
It’s great to know our team kept you well informed and that you were very happy with the service provided. We’re especially pleased that you’re happy with the finished result.
Thank you again for choosing us—it’s very much appreciated.
Warmest Regards,
The Customer Care Team.
Great response from the customer service team
Great response from the customer service team. We had a problem with the rainwater down pipe of the new extension coming apart in strong winds. Contacted the service team , sent in a few pictures to show the problem and within an hour they had arranged an appointment for the following week. Fitter attended and added some more pipe clips. All sorted, good service.
February 2, 2026
Unprompted review
Reply from Planet Home Improvements
Hi David,
Thank you for your kind review.
We’re pleased to hear that our customer service team were able to respond quickly and arrange a convenient appointment to resolve the issue with the rainwater downpipe. It’s great to know the fitter was able to attend and put everything right for you.
Your feedback is much appreciated, and we’re glad we could provide a prompt and helpful service. If you need anything further in the future, please don’t hesitate to get in touch.
Warm Regards,
The Customer Care Team.
Items replaced under guarantee
Two window catches replaced under guarantee with no fuss
February 13, 2026
Unprompted review
Reply from Planet Home Improvements
Hello Debbie,
Thank you for your review.
We’re pleased to hear the window catches were replaced smoothly under the guarantee and that everything was handled without any fuss. It’s great to know the service met your expectations.
Kind Regards,
The Customer Care Team.
Terrible service with no communication
First the positive, the guy came out and measured up, very professional and the receptionist ladies have been very helpful.
But that's as far as it goes:
First instalation didn't arrive as the door was sent to the wrong warehouse, several call later and it was arranged for the next Friday.
Second instalation same story, except this time after a bit of investigation it turns out the door that was made, that was STILL in the wrong warehouse, was also the wrong door. After several calls nobody could get back to let me know what was happening.
Monday rolls round and still nothing
First call I was promised a call back, nothing
Second call I was promised a call back, nothing.
Third call and eventually spoke to a manager who promised me a call back, which eventually arrived 10 mins before they shut.
Multiple apologies offers to rush the door.
As if I am going to trust a rush job when they can't do a normal speed job.
Refund demanded. Business taken else where.
If only somebody had rung me back without me having to make 10+ calls first
February 20, 2026
Unprompted review
Reply from Planet Home Improvements
Hello Nick,
Thank you for sharing your experience.
We sincerely apologise for the repeated errors and delays with your door order, and for the frustration caused by the lack of timely updates and call-backs. This falls far short of the standard we aim to provide, and we completely understand your disappointment.
The mistakes with the warehouse and the incorrect door should never have happened, and we are reviewing our internal processes to ensure such issues and communication failures do not occur in the future. We are very sorry that your experience led you to take your business elsewhere and appreciate the time and effort you spent trying to resolve the matter with us.
Your feedback is invaluable, and we will use it to improve both our service and communication moving forward.
Warm Regards,
The Customer Care Team.
We had a new kitchen door fitted
We had a new kitchen door fitted by Planet Windows
We chose them because we have had a new front door installed and a new bay window in the past, and as we were very pleased with all the work done that’s why we went back to them
We developed a fault with the kitchen door lock rang up & was assigned someone who came at the time arranged and adjusted things perfectly
Definitely would recommend Planet Windows
January 30, 2026
Unprompted review
Reply from Planet Home Improvements
Good morning Les,
Thank you for once again choosing Planet Windows — we truly value your continued trust in us.
We’re delighted to hear you were pleased with your new kitchen door, and that your previous installations gave you the confidence to return to us. It’s also great to know that when you experienced an issue with the door lock, our team responded promptly and resolved it to your satisfaction.
Your recommendation means a great deal to us.
Thank you for your kind feedback!
The Customer Care Team.
New door
This our second time using planet ,would highly recommend them .very polite and professional. The fitter was excellent
February 2, 2026
Unprompted review
Reply from Planet Home Improvements
Dear Jayne,
Thank you for choosing us again — it truly means a lot to have your continued trust in Planet Windows.
We’re delighted to hear you would highly recommend us and that you found the team polite and professional. It’s especially great to know the fitter delivered an excellent standard of work.
We really appreciate your kind feedback and look forward to helping you again in the future!
Kindest Regards,
The Customer Care Team.
Phone calls are answered quickly and…
Phone calls are answered quickly and pleasantly, everyone was efficient and pleasant. The work was to a high standard and I felt comfortable with all who came to my home
January 21, 2026
Unprompted review
Reply from Planet Home Improvements
Hello Valerie,
Thank you for your kind review.
We’re delighted to hear that your calls were answered promptly and pleasantly, and that you found everyone efficient and professional throughout. It’s especially important to us that you felt comfortable with the team in your home, so we truly appreciate you highlighting this.
We’re so pleased you’re happy with the high standard of work and really appreciate your for feedback.
The Customer Care Team.
The fitted door is very good and far…
The fitted door is very good and far better than doors we have had fitted in previous properties.It looks great and feels as if it’s built to last just as the Planet people said it would be and not to forget that all the staff that we met were first class.
February 2, 2026
Unprompted review
Reply from Planet Home Improvements
Hi Ian,
Thank you for your wonderful feedback!
We’re delighted to hear that your new door has exceeded your expectations and stands out compared to those you’ve had fitted in previous properties. It’s great to know it both looks fantastic and feels built to last — exactly as promised.
We’re also pleased that every member of the team you met left such a positive impression. Your kind comments mean a great deal to us.
Kindest Regards,
The Customer Care Team.
Every thing from start to finish went…
Every thing from start to finish went amazingly, very friendly and helpful prices were very competitive highly recommend
January 23, 2026
Unprompted review
Reply from Planet Home Improvements
Dear Muric,
Thank you for your fantastic review.
We’re so pleased to hear that everything went smoothly from start to finish and that you found the team friendly, helpful, and competitively priced. Your recommendation means a great deal to us.
Thank you for choosing us — we truly appreciate your support.
The Customer Care Team.
Pleasant staff delivering high quality products.
After contacting Planet about our needs, a representative came round soon after to offer ideas and to explain the process. Once things got underway, a second person came round to ‘measure up’. Both were polite and friendly and explained things clearly.
A date was given for installation but this was not suitable for us. It was no problem re-scheduling and the installation was completed quickly on the appropriate day. The installer was, again, polite and friendly and the workmanship was excellent. No touch up to paint work needed which was amazing. Very pleased with the finished product.
January 12, 2026
Unprompted review
Reply from Planet Home Improvements
Dear Gillian,
Thank you for your wonderful feedback about Planet Windows.
We’re delighted to hear that from your initial enquiry through to survey and installation, the team were helpful, clear, and professional. It’s great to know that rearranging the installation date was straightforward and that everything was completed efficiently on the rescheduled day.
We’re especially pleased that the workmanship met such a high standard.
Thank you for choosing us, and we’re so glad you’re pleased with the finished result.
Warmest Regards,
The Customer Care Team.
Couldn’t fault Planet windows
Couldn’t fault Planet windows. The fitters arrived on time and were very polite. The windows fitted are great, really pleased. Fitters cleaned and tidied up when finished.
February 10, 2026
Unprompted review
Reply from Planet Home Improvements
Hello Patricia,
Thank you for your kind review of Planet Windows.
We’re so pleased to hear that the fitters arrived on time, were polite throughout, and left everything clean and tidy. It’s fantastic to know you’re really pleased with your new windows.
We truly appreciate you taking the time to share your experience.
Kindest Regards,
The Customer Care Team.
Initial installation done very quickly…
Initial installation done very quickly by experienced fitter, whole house done in 2 days including a new front door, small niggles sorted out by an equally experienced and entertaining installer. All very good Thank you Planet South Lakes
February 4, 2026
Unprompted review
Reply from Planet Home Improvements
Dear Stuart,
Thank you for your great feedback.
We’re delighted to hear your full house installation, including the new front door, was completed so efficiently and to a high standard. It’s also great to know that the small niggles were sorted quickly and that our installer kept things entertaining along the way!
We really appreciate you taking the time to share your experience Thank you for choosing us.
The Customer Care Team.
SLAM SHUT DOORS, DREADFUL
IT STARTED WITH THEM SUPPLYING THE WRONG WINDOWS, WE MADE A DEAL WITH THEM AND ACCEPTED THE WINDOWS. HAD A FRONT AND BACK DOORS FITTED, CALLED "SLAM SHUT DOORS" AND THIS IS EXACTLY WHAT THEY ARE. SLAM THEM TO CLOSE OR LOCKS DO NOT FULLY ENGAGE. ENGINEER BEEN BACK NUMEROUS TIMES TO MAKE ADJUSTMENTS AND WE ARE STILL LEFT WITH DOORS REQUIRING YOU TO SLAM THEM. "WE WISH WE HAD NEVER HEARD OF PLANET HOME IMPROVEMENTS". IT HAS TAKEN FOUR MONTHS TO GET TO WHERE WE ARE NOW. ARE WE SATISFIED NOT A CHANCE. WE HATE THESE DOORS
January 22, 2026
Unprompted review
Reply from Planet Home Improvements
Dear Sally,
We are sincerely sorry for the prolonged delays and frustration you experienced with the ongoing issues with your front and back doors. We fully understand how disappointing it is to still feel dissatisfied after multiple engineer visits, and I accept that this fell short of the service you should have received.
Please accept our apologies for the inconvenience caused. We regret that this experience has overshadowed what should have been a positive home improvement and appreciate you taking the time to share your feedback.
We have reviewed this case carefully and have since made changes to our internal processes to improve communication, coordination, and response times, with the aim of preventing similar delays for customers in the future.
Thank you for your patience,
The Customer Care Team.
Serious issues with aftercare
We had our conservatory upgraded in June 2025. We immediately encountered issues and reached out to them for assistance. Most of the problems were eventually resolved, but we are still facing significant issues with the doors they installed. 6 months later they either won't shut properly or lock at all. We have phoned, emailed and been into the store and now filled in a complaints form. Still waiting for the doors to be fixed.
June 13, 2025
Unprompted review
Reply from Planet Home Improvements
Good morning Paula,
Thank you for bringing this to our attention, and please accept our sincere apologies for the ongoing issues you’ve experienced since your conservatory upgrade last year.
This is not the level of service or aftercare we aim to provide. Your concerns will be reviewed as a priority, and the team will coordinate works to resolve this matter promptly. We appreciate your patience to date and apologise for the delay and inconvenience this has caused.
Kindest Regards,
The Customer Care Team.
Damaged the property during the…
Damaged the property during the installation. Don't send building regulations certificate. Never collected the rubbish for weeks after the works took place. Claimed to give it a deep clean, never really happened.
October 1, 2025
Unprompted review
Reply from Planet Home Improvements
Hello Mr Riley,
We are very sorry to hear about your experience. Please accept our sincere apologies for the property damage, delays in rubbish removal.
This is not the standard of service we aim to provide, and we appreciate your feedback. We would like the opportunity to make this right, a member of the team will be in touch to discuss a resolution.
Kind Regards,
The Customer Care Team.
New Windows
I had a great experience with Planet, as I had a new front door fitted earlier this year and then decided to have all my windows renewed. They completed the job very quickly and the quality was exceptional.
I did have one issue with the frosted window in the Bathroom as you could see through a very tiny hole, but because it was in my eyeline I could see it all the time. They had no hesitation in replacing this pane, which is due to be installed shortly.
I always like to use a local business if I can.
November 14, 2025
Unprompted review
Reply from Planet Home Improvements
Dear Customer,
Thank you for sharing your experience. We’re delighted to hear that your new front door and windows were fitted quickly and to a high standard.
We’re also glad our team was able to promptly address the frosted window issue. It’s always our aim to ensure every detail meets your expectations.
We really appreciate your support of a local business and your continued trust in us!
Many Thanks,
The Customer Care Team.
Friendly, helpful and efficient
We had a great experience with Planet South Lakes from first contact through to installation of front door. Friendly, helpful and efficient customer service. Installation was quick and clean. Very happy with the quality of the door.
October 21, 2025
Unprompted review
Reply from Planet Home Improvements
Dear Catriona,
Thank you for your fantastic feedback. We’re delighted to hear that you had a great experience with Planet South Lakes from your first point of contact right through to the installation of your new front door.
It’s wonderful to know that our team provided friendly, helpful, and efficient service, and that the installation was completed quickly and cleanly. We’re also very pleased that you’re happy with the quality of the door.
Thank you again for taking the time to share your experience — we truly appreciate it.
The Customer Care Team.
Superb swift service
Made a call due to lack of response from another company. Advised about Planet so made the call. Rep was here in a few days. Knew his stuff. Guided me on window design which was different from what i thought i wanted but seeing it virtually on the computer it was clear he was right. Few days after the surveyor turned up. 6 weeks later wi ndows fitted on the date given. Luckily no manufacture delays. Two lads turned up so ftoendly. Windows fit. Left clean and tidy. Couldnt have been a more simple and streamlined service. More windows and doors to do next year and i will without doubt go to Planet SL. Girl in showroom fab too who took my payment.
November 7, 2025
Unprompted review
Reply from Planet Home Improvements
Hi Karen,
Thank you for sharing your experience! We’re delighted to hear that your windows were fitted smoothly and on schedule, and that our team made the process simple and stress-free.
It’s great to know that the guidance from our representative and surveyor helped you feel confident in your choices, and that our fitters left everything clean and tidy. We’re also thrilled to hear that your experience in the showroom was positive!
We look forward to helping you with your additional windows and doors next year.
Warm Regards,
The Customer Service Team.
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