Precious Virgin Hair and Beauty Ltd Reviews 67

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have been buying hair from here for around 10 years, the quality is always great and the hair is long lasting! Would definitely recommend!

Rated 5 out of 5 stars

😍😍I didn’t truly know what high-quality luxury hair was until I started getting mine from PVH back in 2017. And honestly, it just keeps getting better every time! I wish I could post every single lo... See more

Rated 5 out of 5 stars

PVH are a great company. Communication during the transaction process were on point. Becky was so polite and assuring - she deffo understands customer service. The full lace wig I purchased is amazing... See more

Rated 4 out of 5 stars

hair quality and customer service 10/10! i have purchased from PVH a number of times and will continue to! The last time i used their bundles was when i purchased the body wave bundle deal whic... See more

Company details

  1. Hair Extensions Supplier

Written by the company

Precious Virgin Hair is a U.K. based hair company providing quality Human Hair extensions. we are No1 in the U.K. for providing kinky straight bundles , 100% Virgin Peruvian, Raw hair indonesian hair , south american hair and Burmese hair. We also provide Lace pieces all sizes from 4x4 to 13x6 lace frontals. Our aim is to provide quality at affordable prices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

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4.6

All reviews

(67)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing hair

I have been buying hair from here for around 10 years, the quality is always great and the hair is long lasting! Would definitely recommend!

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

I didn’t truly know what high-quality…

😍😍I didn’t truly know what high-quality luxury hair was until I started getting mine from PVH back in 2017. And honestly, it just keeps getting better every time! I wish I could post every single look to show you what I mean whether it’s dyed, coloured, or styled, the hair always holds up beautifully. Thank you, always, for the consistency and quality.!"♥️

December 29, 2024
Unprompted review
Rated 1 out of 5 stars

Hair has massively declined in quality…

Hair has massively declined in quality and customer service is very defensive. I have bought hair frequently from here since 2020. I last bought a wig in 2023 and the quality was great. Reordered the same wig in 2024, and the quality was drastically different. The customer service when something goes wrong is unfortunately very defensive and can be vindictive. While the owner took over a month to have the wig delivered, she gave only 3 working days for a return. A very poor service overall and I would recommend buying better quality hair elsewhere. As an example of the kind of defensiveness you will experience if something goes wrong, simply read her responses to valid one star reviews. Being a small business is not a reason to provide poor, unprofessional customer service and it's a shame the instagram hair vendor business isn't as regulated as other industries.

January 23, 2025
Unprompted review
Precious Virgin Hair and Beauty Ltd logo

Reply from Precious Virgin Hair and Beauty Ltd

Hi LS,

thanks for the review, I will like to apologise if you found us defensive, at times it's not our intention to come across defensive.

I will like to add that the quality has not declined, when we spoke on instagram you complained about the parting not being sharp and the closure not looking the same ,you didn't say the quality of the hair has declined, this was never mentioned in our instagram conversations.

I have evidence to prove this, you asked for a refund which we did accept, we then offered you an exchange as l asked you to explain what the problem is and when you told me i realised it's something that's amendable. Baring in mind in previous years you booked an appointment for install too which is much better and what we recommend. you said the parting was not precise and when asked to send it back you said we should give you time to have a think about it.

Yes there was a delay, however when communicated about the delay you agreed and waited. You do have an option to either ask for a cancellation or to continue but you waited, which we did appreciate.

You then came back 13 days later and said you will like a refund and our policy states that if you are not happy with an item you have to send it back within 72 hours which is 3 days. This is something you read and agree to on our website before purchase. You then confirmed you have sent it but we didn't recieve it within the 3 days and then you applied for a chargeback which it's still pending when the wig return was not accepted. we are a small business and try our best to deliver good customer service, it's only right for you to leave a review which is truthful.

You've left a one star because you didn't get your way making it look like we didn't try to resolve the issue or support you in anyway, this is why i became defensive because customers like you always try to ruin businesses.

Instagram is a platform to showcase our products which we have then linked our website. YOU PURCHASED ON OUR WEBSITE WHICH IS REGULATED AND THATS THE REASON WHY WE HAVE TERMS & CONDITIONS WHICH IM SURE YOU READ BEFORE PURCHASING. YOU ALSO HAVE APPLIED FOR A CHARGEBACK WHICH MEANS YOUR ARE PROTECTED BY YOUR BANK.

I appreciate every customer that comes and will continue to do my best to serve them
with amazing customer service, however i will definitely defend and be defensive if customers like you are being unfair. Just because you didn’t get it your way. thank you

Rated 5 out of 5 stars

5 Star Hair

I have been a PVHbeauty since 2015! The customer service is always 10/10, I was given instructions of how to maintain and take care of the raw hair, as it was my first time purchasing raw hair. All my questions were answered regarding the hair and style, which made it easier to decide which hair and texture I wanted. I would definitely recommend PVH Raw collection to all the ladies, the hair does not shed, does not tangle at all and VERY soft! Also the life span of this hair is very credible! Can I add, the hair is full while also not feeling bulky! I just love the satisfaction of good quality hair and PVH provides that!

January 21, 2025
Unprompted review
Rated 4 out of 5 stars

2nd order from PVH

I’ve had sooo many compliments on my hair - few people have even asked if it’s raw hair. Thick, true to length and friendly service.

Will be ordering again

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

I have bought twice now and love it

I have bought twice now and have been happy both times with the quality and communication throughout.

The stylist even complimented the minimal shedding and tangling of the 613 hair.

And on my other deep wave hair, it held so well, when I blew it out and curled it.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

If you want good hair look no further

It is very hard these days to come across a professional hair company that’s take pride in good customer service, but now I have found one.
Great Communication - I didn’t have to wait days for a response. The longest I waited for a response was 10 mins.
Very accommodating - I couldn’t wait for delivery so I asked if I could have my order early and I was given a time and address to pick it up.
Reasonable price - a lot of companies want to charge you extortionate prices for poor quality hair. The price is definitely worth the quality of the hair you’re provided.
Fantastic Quality - I’m so used to thin, tangled bundles from Ali Express that when I received my wig I was shocked that it was thick and my fingers combed through it with no problem. I even had to remove tracks because 3 bundles is so full.
Overall you will not have a negative experience when purchasing hair from this company.
(P.S after receiving my order I went straight onto the website to make another one)

October 4, 2024
Unprompted review
Rated 4 out of 5 stars

Braiding bundles🤩🤩

This is the only hair i use for my boho braids, i usually don’t even have to use the full 2 bundles i buy because of how full they are! The current hair i have in i’ve dyed multiple times, re-installed twice and is still soft, shiny and tangle-free. luv pvh and will continue to be a loyal customer😊!!

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

I am beyond happy with my purchase

I am beyond happy with my purchase! I bought 3 bundles of 28 inches and a 13x6 HD frontal, and the quality is phenomenal across the board. The hair is soft, full, and has a beautiful shine to it—exactly what I was hoping for. The HD frontal blends perfectly with my skin, giving me a seamless, natural look. I honestly couldn't be more impressed. If you're thinking about buying hair, I would highly recommend getting it from PVH. You won't be disappointed!

September 9, 2024
Unprompted review
Rated 5 out of 5 stars

100/100 experience with PVH

100/100 experience with PVH , firstly I would like to just say how amazingly I was treated. I had a vision and picture of how I wanted my hair and the lady went through every type of hair they have all the lengths she really took her time to explain to me and gave me in depth guidance on how to care for the hair very patient and calm i then needed someone to install it for and she helped me book in with Lily , who was such a lovely person very friendly and also helpful i am very happy customer and will returning and spreading the word i love to see black women shining and supporting :)

August 14, 2024
Unprompted review
Rated 4 out of 5 stars

great hair quality + customer service!

hair quality and customer service 10/10!

i have purchased from PVH a number of times and will continue to! The last time i used their bundles was when i purchased the body wave bundle deal which i used for a half sew-in half knotless braids. the hair looked amazing! easily manageable, holds the curls well and does not get too tangled.

regarding customer service, she is extremely helpful for first time buyers in deciding what texture to choose.

100% would recommend and definitely will buy again!

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality for the price

Great quality hair - have purchased from them a number of times over the last few years (wigs, closures, bundles etc) and will continue to buy! This latest time, there was a shipping delay outside of the owner’s control, but she went out of her way to hand deliver my hair to my hair dresser so I didn’t have to cancel my appointment. Love her customer service, would recommend

July 31, 2024
Unprompted review
Rated 4 out of 5 stars

Customer Service is examplorary

My experience with PVH has been great, they are currently rebuilding their website and their fast communication on Instagram (the communication method I used) was great. Bundles did not have a smell and were smooth. Going to purchase again.

July 13, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service and hair

Been buying from PVH for a few years now and their hair never disappoints. Their closures and frontals are amazing, affordable and last long and their service is amazing

July 1, 2024
Unprompted review

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