Pure Financial Decisions Reviews 88

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I found my experience with Pure Financial very simple and straight forward. Jazz was very helpful, he made the process simple I had every confidence in him and his company, thank you

Company replied

Rated 5 out of 5 stars

As a rather mature couple, buying our first home together, we did not believe that a mortgage would be possible. However, Richard agreed to work with us and his professionalism shone through at each s... See more

Company replied

Rated 5 out of 5 stars

Second time I've used Pure Financial .was contacted well before my mortgage was ending .Jazz was fantastic at finding me the best deal .he did all the leg work .I'm very glad he contacted and sorted... See more

Company replied

Rated 4 out of 5 stars

Steve regan was our financial advisor previously and when it came to reviewing we naturally went to him. After contacting Steve's company Anesh became our advisor. We found him to be honest up front a... See more

Company details

  1. Financial Institution
  2. Home Insurance Agency
  3. Insurance Broker
  4. Term Life Insurance Provider Company

Information provided by various external sources

We are an Independent Mortgage Broker offering access to the full range of first and second charge borrowing, lifetime and equity release products and Buy to Let Mortgages. We are also independent with regards to protection requirements for home and business and also independent with regards to General Insurance products.


Contact info

4.8

Excellent

TrustScore 5 out of 5

88 reviews

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Rated 5 out of 5 stars

Pure Financial were fantastic in finding me the best solution to my problem

Pure Financial were fantastic in dealing with my circumstances. Dannii who was dealing with me was absolutely fantastic very professional but friendly and really made me feel at ease and in good hands. She did exactly what she said she would do and got me the best option for me. I would highly recommend and want to thank Danni for all her help and support to me.

August 5, 2022
Unprompted review
Rated 5 out of 5 stars

We had a visit from Gerry last…

We had a visit from Gerry last night,myself and Gemma Herron would like to say thank you for such and enjoyable experience.
Gerry you are an absolute Legend
All our animals think you are the real deal.
The whole visit flew by
Thanks to you and your company for taking time to help us
Regards Steve and Gemma Herron

May 26, 2022
Unprompted review
Rated 1 out of 5 stars

Unprofessional Experience

This is one of the worst businesses I have come across. A gentleman called Jerry who is extremely pleasant but unfortunately he’s all talk and no substance. Came to our house to talk to us about our finances left without even checking our Proof of Identity, proof of address and statements which I then had to send on to him. He made an appointment for the following week to come and present to us but failed to turn up. When we called to complain to the office he got in touch and said it was taking a bit longer so we agreed for him to have some more time. In the meantime we had people ringing us up for home insurance and life insurance that Jerry had suggested. On 3 occasions I had to explain our life insurance to him as he just didn’t understand. Finally 3 weeks later he made another appointment to come and present to us only to cancel the day before he was due to come. I rang him the next day no answer and left a message asking for my documents to be returned to us. A week on we hadn’t heard anything or received our documents. Having called the office again I am hoping to receive these by the end of the week. I will never go near this business ever again - totally unprofessional.

February 23, 2022
Unprompted review
Pure Financial Decisions logo

Reply from Pure Financial Decisions

Dear Hervinder,

Firstly can I thank you for taking the time to leave us a review and I am truly sorry we were unable to assist you this time. Your case was extremely complex and days of research were untaken to try and find a solution to your bespoke situation all entirely at our own cost.

As research progressed, more obstacles to a solution came in to play, which ultimately lead to there being no achievable outcome for you. As a broker we are reliant on 3rd party lenders to offer us terms so we can then relay them to you. We are given timescales by lenders to provide us with a decision, but are constantly hampered by lenders who then do not provide responses within the agreed timeframe.

I would acknowledge that our adviser in hindsight could have done more to manage your expectations and update you more frequently on his progress and challenges he was experiencing and as a result we will ensure going forward that we update our clients on a much more frequent basis.

Please be assured however that your case was given the utmost attention whilst we were trying to assist you, but unfortunately there are times when a solution is just not available to us.

Should you wish to continue to seek a solution elsewhere I would wish you every success and to speed the process up I would equally suggest you obtain an up to date detailed credit report for yourselves, to provide to your adviser.

Kind Regards

Steve Regan
Director

Rated 5 out of 5 stars

Remortgage to release equity

We decided to remortgage our house to free up some equity for renovations and decided to use Naomi John as I'd met her in a networking group.

What a great service from start to finish. She was friendly, knowledgeable and took us through the whole process quickly and easily.

She got us the best deal our circumstances and also helped us set up wills and trusts to protect our children which needed doing.

I cannot recommend her highly enough and will be sticking with her for anything we need doing in the future.

January 19, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, communication was excellent. The whole process was handled well and we are grateful for their help. Thank you Richard and Karren.

August 20, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, helped me step by step and guided me through the process. I could not have asked for any more help. They were superb. Would use again and definitely recommend to any friends or family

July 27, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service for the whole…

Excellent service for the whole experience. Always called and kept me updated, straight to the point, very professional and most of all speedy and sorted my mortgage with as little stress as possible. Would recommend- Thank you

June 6, 2021
Unprompted review
Rated 5 out of 5 stars

Cannot recommend these highly enough

Cannot recommend these highly enough, they have been excellent from start to finish. They go above and beyond to help, they are so friendly while remaining professional. Always quick to respond and always keep you updated. nothing is too much for them.

May 17, 2021
Unprompted review
Rated 5 out of 5 stars

I cannot praise them highly enough

I cannot praise them highly enough. They gave me back my future in semi retirement. They explained everything, all the options so that I was able to make informed decisions. I was supported every step of the way and I was able to ask them any questions which occurred to me during the process. My equity release was processed quickly and efficiently. I am so thankful that I found them. If you are considering Equity Release, choose them to support your journey and successful result. I’m so glad I did.

March 19, 2021
Unprompted review
Rated 5 out of 5 stars

Remortgage

Used pure financial to remortgage our house and even during lock down i found them very efficient, friendly and provided us good advice on new mortgages.

January 19, 2021
Unprompted review
Rated 5 out of 5 stars

Dave Jandu best adviser ever

Hi

I want to share my story...I have 36th year Birthday today and it is my firs Birthday in our new house me and my partner bought last year in Jun. Still I can`t believe this is happened as we
we didn't plan and don`t had deposit to buy house we living in last 10 years.
When our landlady informed us that she want to sell this house I was so sad- we didn`t had deposit. Then
one of my colleagues advised me to contact with Dave Jandu- Financial Consultant @Pure Financial Decision. It was the best what i did-
I want to say massive thank you to Dave on his professional and amazing service. Dave helped us find and apply for the right mortgage and made sure we are fully informed about what’s available. Dave found us mortgage based on our situation and finances, and guide us the whole process.
One again thank you Dave Jandu @Pure Financial Decision

January 12, 2021
Unprompted review
Rated 5 out of 5 stars

Dave was a brilliant adviser and…

Dave was a brilliant adviser and offered a very personal approach that suited me and my husband. He tailored his advise to the best solution for us and we will definitely be continuing to use their services again in future. An excellent service all round.

January 8, 2021
Unprompted review
Rated 4 out of 5 stars

Pure financial decision services

Steve regan was our financial advisor previously and when it came to reviewing we naturally went to him. After contacting Steve's company Anesh became our advisor. We found him to be honest up front and very knowledge and really went to town to get us the best deal for our requirements. We found him to be straight talking and took time with us no rushing to push us into taking out any of the services pure financial were offering. We were very happy with service provided by Anesh on behalf of pure financial decision.

December 29, 2020
Unprompted review

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