Pure Financial Decisions Reviews 88

Really great to deal with from start to finish, communication was good and any questions I had after they had set everything up they answered.

Richard and the Team at Pure Financial were great every step of the way, taking us through every stage from the initial contact through to completion.
5 stars

I found the information provided interesting, but the style of delivery aggressive and insulting at times. My furniture was insulted "Its liking being in school" and my partner was asked "Are you a mortgage expert?" after he was trying to ask some questions. There were more complications when being told about writing a Will, which I had not asked for and being told that my existing Will was invalid, I accepted it is out of date but the information on this was unsolicited. It would help if up front we are informed of the different aspects which will be discussed so that a more informed decision can be made as to whether to engage a broker in the first place. I just wanted information about a mortgage, I now understand I will not just get that information, so I am disappointed in the somewhat hard sell type approach which was deployed.
Being told repeatedly that the broker was the best in the business was just unpleasant to hear too. In my line of business there are many excellent teachers and I would not presume to be the best and my students would not want me bragging about my skills either; I did not think this was helpful information to include.
LH

Great work.
My family and I are very happy with the the service we retained from this company. They were very efficient and communication between the advisors and ourselves was easy and simply. The advisors were brilliant (kevin) they explained everything in detail and made it easy to understand all the legal terminology. I will definitely recommend Pure Finacial Decisons to anyone.
Thank you for all your hard work and dedication.
All our thanks and appreciation.
Troy and Sharline.

We took our mortgage out with this company and thought the service was brilliant from start to finish! The members of staff we spoke to couldn’t be more helpful, especially the advisors who dealt with us, very professional and knowledgable.

I don’t normally take the time to write a review but I had to on this occasion because I was pleased with the service from the staff at Pure Financial. I’ve never been through a broker before but my friend told me about them. The advisor showed me a brilliant product and they actually searched the whole market which would have taken me a long time to check every bank. I am so surprised how quickly they got my mortgage through and how easy it actually was for me, they dealt with everything and smoothly. Really pleased with the service. Highly recommended!!

Rude, aggressive SALES person. The person who came to our house may call himself a mortgage advisor but really is a sales person. We wanted to discuss mortgage figures but after 2 hours we never did get to that point and we were told he would come back in a week with just ONE mortgage offer on the table. We explained that this is not what we want and that we wanted several options to choose from ourselves and not be pressured into choosing the one that he would tell us is the best, he said that this is not possible. When we have used a mortgage advisor in the past we spoke to them on a daily basis and he kept us in the picture the whole way through. The person that came to our house was rude, aggressive and patronising and we will not be dealing with him or the company again.