Roman Blinds Direct Reviews 

3,540
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful fabric quality, precise measurements, and straightforward installation process that makes setting up the new window blinds remarkably quick and simple. People also greatly appreciate the helpful communication from staff, useful free samples, and careful packaging ensuring items always arrive safely. However, some people mentioned experiencing frustrating delays with delivery services and exceptionally long wait times for getting necessary replacement items sorted out properly. Some reviewers were not happy with receiving incorrect products or dealing with flimsy mounting brackets that make secure wall fitting quite difficult.

What people talk about most

Product

People report positive experiences with product, expressing great satisfaction with the high quality and... See more

Quality

Customers report positive experiences with quality, expressing high satisfaction and appreciation for the... See more

Delivery service

Consumers experience highly mixed delivery services, with some praising prompt arrival times, excellent... See more

Order

Users describe positive interactions with order, noting that the process from samples to measuring and... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional quality and competitive costs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I initially ordered a set of roman blinds for the living room a few weeks back. They look so great that I bought 2 more for other windows. The service has been outstanding and when I had an issue, Chl... See more

Company replied

Rated 5 out of 5 stars

Great quality great price. Our second Roman blind we’ve ordered and the delivery, quality and service has been spot on. From free samples to ‘keep in touch’ emails to remind you about your order pro... See more

Company replied

Rated 5 out of 5 stars

I ordered a motorised Roman blind in a gold velvet. Not the easiest of thing to make. But I am delighted with the result. Well made, lovely material and hangs beautifully. We charged up the battery an... See more

Rated 5 out of 5 stars

Beautifully made Roman blind. When ordering the website explained there needs to be a join due to the size of the blind so i expected this to be slightly visible - the blind arrived and the join is co... See more

Company replied



Company details

  1. Home & Garden

Information provided by various external sources

Guaranteeing quality and style in abundance, all of our roman blinds are made to measure in Yorkshire to our customers’ exact specifications. Browse through a vast selection of fabrics, which range from bold, flamboyant patters to simple designs in tasteful and understated colours.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.3

All reviews

(3,540)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Blinds were good value for money

Blinds were good value for money. Manufacture and delivery were completed earlier than predicted which was helpful. Installation was simple. All in all a good buy. Thank you.

October 8, 2025
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Reply from Roman Blinds Direct

We're happy to hear that you found our blinds to be good value. It's great to know the manufacturing and delivery were completed ahead of schedule and installation was simple. Thank you for your positive feedback!

Rated 5 out of 5 stars

Had to delay delivery date due to…

Had to delay delivery date due to holidays and it was easily done with customer service.
Well packaged for transport

September 26, 2025
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Reply from Roman Blinds Direct

We're happy to hear that our customer service made it easy to delay your delivery date due to the holidays. We appreciate your feedback regarding the packaging for transport!

Rated 5 out of 5 stars

Very satisfied

The company keeps you informed and it was easy both to order and to install. They're not cheap, but have to say I love my blind. Its very well made, and I appreciate being offered a choice of chain colour.

September 26, 2025
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Reply from Roman Blinds Direct

We're happy to hear that you found our ordering and installation process easy. We appreciate your recognition of the blind's quality and the chain color choices. Thank you for your positive feedback!

Rated 5 out of 5 stars

Service

Ordering very easy after receiving samples. Measuring simple with instructions. Notice given when to expect delivery on time all perfect thank you. Blind up and looking good.

September 23, 2025
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Reply from Roman Blinds Direct

We're happy to hear that ordering and measuring were easy, and your blind arrived on time and looks good! Thank you for your perfect feedback; we appreciate it.

Rated 5 out of 5 stars

Great quality great price

Great quality great price.
Our second Roman blind we’ve ordered and the delivery, quality and service has been spot on. From free samples to ‘keep in touch’ emails to remind you about your order progress, I really can’t fault the company at all. I’ll probably buy blinds for every window in my house from Roman Blinds Direct- and gladly so.

September 10, 2025
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Reply from Roman Blinds Direct

We're happy to hear that you're pleased with the quality, price, delivery, and service of your Roman blinds. It's great to know our communication was helpful. Thank you for your wonderful feedback; we appreciate it!

Rated 5 out of 5 stars

This is the second set of Roman Blinds…

This is the second set of Roman Blinds we've had from these guys.
Measurements came out spot on. Packaging was good and fitting actually pretty easy. The mounting brackets have got better since our first blind.

September 16, 2025
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Reply from Roman Blinds Direct

We're happy to hear that the measurements were spot on and the fitting was easy! We appreciate your repeat business and are glad the mounting brackets have improved for you. Thanks for the positive feedback.

Rated 5 out of 5 stars

Roman blind

Excellent quality fitted well very pleased

September 3, 2025
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Reply from Roman Blinds Direct

We're happy to hear that you are very pleased with the excellent quality and fit. Thank you for your positive feedback!

Rated 5 out of 5 stars

Good quality

Good quality, good price, good service

August 26, 2025
Roman Blinds Direct logo

Reply from Roman Blinds Direct

We're glad you enjoyed your experience with us! Thank you for this positive feedback; we appreciate it a lot.

Rated 5 out of 5 stars

Perfect

Prompt delivery , perfectly protected on delivery in a tube
Absolutely stunning
Will be returning for future purchases
Thank you

August 21, 2025
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Reply from Roman Blinds Direct

We're happy to hear that you received your order promptly and in perfect condition. It's great to know you find it stunning, and we appreciate your future business.

Rated 5 out of 5 stars

Just what we wanted

Well made curtains and roman blinds, good service

August 18, 2025
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Reply from Roman Blinds Direct

We're happy to hear that you are pleased with our well-made curtains and roman blinds and our service. Thank you for your positive feedback!

Rated 5 out of 5 stars

Highly recommended

Quick service, made exactly to order and £200 cheaper than other companies for exactly the same blinds/material. Would highly recommend!

August 14, 2025
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Reply from Roman Blinds Direct

We're happy to hear that you received quick service and a product made to your specifications. It's great to know our prices were better than other companies. Thank you for the recommendation!

Rated 1 out of 5 stars

Poor manufacturing, stay away

I ordered 1 Roman blind, the tape holding the strings is not even sawn in at the end and there is dangling line on the blind.
No attention to details has gone into the manufacturing, quite ironic considering their tagline is about quality!!! I sent them an email to get this resolved and they did not bother responding

July 29, 2025
Rated 2 out of 5 stars

Very disappointed

The stitching on the blinds is terrible. It looks like perforation marks!! Submitted a complaint over 3 days ago online still not heard anything! I have used other companies in the past and never had this problem thought a company that specialises in Roman blinds would be very good, how wrong!

June 16, 2025
Rated 4 out of 5 stars

Roman Blind Review

Overall we are happy with the blinds we purchased. Lead time could be a bit quicker (but is OK) but the main blind in the kitchen (2m span) is about 1 inch lower on one side and can't see a way of adjusting it

June 17, 2025

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