Seico Group Reviews 

397
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and professional throughout the entire mortgage application process. Communication is consistently prompt, clear, and efficient, ensuring that consumers are thoroughly informed at every single step of their journey. Some people were satisfied with the impressive ability of advisors to secure great rates and expertly handle complex mortgage options. Many reviewers also noted that working closely with the team successfully turns a potentially stressful situation into a completely straightforward experience. Consumers consistently express high confidence in these reliable professionals to manage everything efficiently from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are incredibly supportive,... See more

Service

Users describe positive interactions with service, highlighting the professional and supportive guidance they... See more

Customer service

People report positive experiences with customer service, highlighting top-notch support and professional... See more

Response time

Reviewers mention positive feedback about response_time, consistently highlighting fast and efficient... See more

User experience

Customers consistently note positive experiences with user experience, highlighting quick and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot recommend Seico enough. I have been in comms with Andrew for the past few years, and when I finally decided to take the leap and purchase my first home, he made the whole process seamless.... See more

Company replied

Rated 5 out of 5 stars

Seico Group was recommended to me by a friend, and I’m so glad I reached out. Tash handled my case and was incredibly helpful and professional throughout the entire process. As a first-time buyer, I h... See more

Company replied

Rated 5 out of 5 stars

We’ve been absolutely thrilled with Seico Group’s support throughout our mortgage application process for our new build. Matt and Karly have been fantastic – proactive, responsive, and always one step... See more

Company replied

Rated 5 out of 5 stars

We have been using Seico for years. They always remind us before our mortgage product runs out and finds us the best offer. I have always found their advice sensible informative and reliable. We are s... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

The key to getting to know Seico is to understand that we truly value our customers, partners, suppliers and staff. Throughout our 30 years of trading transparency, fairness and equality have become our trade mark. So, if you are a mortgage customer You will speak to the same qualified and friendly advisor throughout your journey. We are not a call centre. We will personally look after you, we will be responsive and proactive and we will do everything we can to find the best mortgage offer to fit your own personal circumstances. If you are a Seico partner A lot of companies talk about partnerships without properly understanding what they entail. Our whole business is reliant upon building strong, longstanding and mutually beneficial partnerships. We understand that we are representing your brand, so we take great care with your customers and make sure that their experience only reflects well upon our partner. We provide all the management information you need to be able to track how our shared business is running and we pay our commissions accurately and on time. We understand that a good partnership is one where all parties benefit. If you are a supplier to Seico We take the same care with our suppliers as we do without customers. We are clear and transparent about our requirements. We understand that mistakes can be made from time to time, but what separates the good from the bad is how you react to those mistakes. We expect good service but are very loyal and we judge not just on cost, but also on value and quality. Our people Last, but by no means least, we could not do all this unless we had great staff. It is much easier to work for an organisation that is committed to doing things well and properly and treating people fairly. We are approachable, flexible, understanding and the culture that we work so hard to engender in our business reflects in the service our people are able to provide to our customers, partners and suppliers.


Contact info

5.0

Excellent

TrustScore 5 out of 5

397 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(397)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from beginning to end

All the staff we dealt with were friendly and supportive. They provided regular communication and kept us updated through the whole process. We required an expat mortgage and they ensured a smooth and timely process.

October 15, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Rob for your kind feedback. We're so pleased to hear that Matt, Clare and our team provided a smooth and supportive experience throughout your expat mortgage journey. Clear communication and timely service are central to what we do, and it's great to know this came through at every stage. We truly appreciate your trust and look forward to assisting you again in the future.

Best regards
Seico Mortgages

Rated 5 out of 5 stars

I would recommend Matt and Karly to…

I would recommend Matt and Karly to everyone. After first speaking to a different advisor and being treated like another number, Matt went above and beyond to arrange our mortgage and will continue to use his services.

October 8, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Kimberley for your kind recommendation. We're really pleased Matt and Karly were able to provide the support and service you needed. We’re glad we made the process smooth and personal, and we appreciate your continued trust in our work.
We look forward to working with you again in the future.

Best regards
Seico Mortgages

Rated 5 out of 5 stars

Seico are always professional

Seico are always professional, friendly and efficient. Always easily available for any questions and extremely knowledgeable, could not recommend enough!

September 25, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Hi Zachary, thank you so much for your kind words and fantastic recommendation! We’re so pleased to hear you’ve found our team to be professional, friendly and helpful. Being available and providing knowledgeable support is exactly what we strive for, and it means a lot to know it’s appreciated. We look forward to assisting you again in the future.

Best regards,
Seico Mortgages

Rated 5 out of 5 stars

Return to leave Seico review aagin

Return to leave Seico review aagin. Thank Matt and Clare to help us to renew the mortagage and always look for different options and offer to us. We are so happy to get a new offer with better rate. It does relief us as well. Thank you so much.

October 1, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Hi Henly, we’re so grateful for your 5* review! It’s wonderful to know you had such a positive experience with us. Providing clear, professional and friendly support is always our goal, and I’ll make sure Matt, Clare and the team see your lovely feedback. We look forward to helping you in the future.

Best regards,
Seico Mortgages

Rated 5 out of 5 stars

Been using Seico Group for years

Outstanding service from Seico Group.

3rd time I am using Seico Group as a broker to remortgage.
They were able to provide different options (IR only / offset account / remortgage) and kept me informed during all the process.
Whether by email or over the phone Jamie and Gemma were always available to answer questions I had.

My only regret is that I did not follow up on their advice at the end of 2022 when my then current mortgage was a few months to end and they warned me that IR would go up soon and I should get a new mortgage agreement now to avoid the hike in IR.

I would definitely recommend Seico Group and looking forward to working with them again.

October 1, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you, Kareem, for your amazing 5* review! We truly appreciate your continued trust in Seico Mortgages and are so pleased to hear that we’ve been able to continue to help each time. I’ll be sure to share your feedback with Jamie, Gemma and the rest of the team. We look forward to supporting you again in the future.

Many thanks,
Seico Mortgages

Rated 5 out of 5 stars

I was referred to this company by a…

I was referred to this company by a friend of mine when I had no idea of what am suppose to do in my mortgage.
The person I was allocated initially was Andrew Cantelo. Andrew is one of the most friendly people have met in life. Everytime I call Seico, I meet more friendly people.
I love this company truly and I am glad they were the ones I used for my mortgage.
Also, they made my mortgage offer the quickest anyone has had.
Most of my friends got their mortgage offer in nothing less than 4 months but I got mine within 1 month. Thank you guys always

September 15, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Hi Fatima, thank you for this wonderful 5* review! We always do appreciate such great feedback; we thrive on doing the very best for our clients, so thank you for using Seico Mortgages and glad we could provide a friendly, professional and straight forward service. I will make sure that Andy, Clare and the whole team see this review and look forward to working with you again in the future and thank you for recommending us.

Many thanks again,
Seico Mortgages

Rated 5 out of 5 stars

Tash was a superstar

Tash was a superstar, very helpful and responsive. This was my first time buying a property and the process was made so much easier. Tash also kept an eye out for the best rates! Highly recommend Seico!

August 18, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you for this 5* review! We always appreciate positive feedback; thank you for using Seico Mortgages and glad we could make the first time buying an easy process for you. I will make sure that Tash and the team see this review and we hope to work with you again in the future.

Many thanks again,
Seico Mortgages

Rated 5 out of 5 stars

REMOVES ALL THE STRESS!!

Incredible service. Been with Jamie at Seico for years after a dear friend recommended him. Seico has been invaluable to me, they offer the best advice, I never need to even think about it. Jamie and his team do all the work and I just have to say yes! They look after two properties and each time the mortgage is ready for renewal, they call in advance to go through the best options tailored to my situation. Very personal service. Thank you all

August 22, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Soraya for this wonderful 5* review! We really appreciate such positive feedback; thank you for using Seico Mortgages again and again and glad we can continue to make it as smooth a process as possible, every time. We look forward to helping you again in the future. I will pass this review on to Jamie, Claire and the rest of the team.

Many thanks again,
Seico Mortgages

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Matt & Gemma are so helpful, clear and prompt. Have used their services multiple times now and have no reason to go elsewhere!

September 3, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Hi Ruth, thank you for this 5* review! We really appreciate such positive feedback; thank you for using Seico Mortgages again and again and we look forward to helping you in the future. I will make sure that Matt, Gemma and the rest of the team see this great review.

Many thanks again,
Seico Mortgages

Rated 5 out of 5 stars

Seico always act with the highest level…

Seico always act with the highest level of professionalism. The team are so polite and ready to help! Making mortgage completions so easy, and stress free! Thank you Seico Insurance & Mortgages Limited. Especially thank you too Rosie and Lyndsey for helping us ⭐️⭐️⭐️⭐️⭐️

September 2, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Hi Daisy, thank you for this 5* review! It is always great to read such positive feedback; thank you for using Seico Mortgages again for your remortgage. I will make sure that Rosie & Lyndsey see this review and we hope to work with you again in the future.

Many thanks again,
Seico Mortgages

Rated 5 out of 5 stars

Great Service with Two Re-Mortgages

I was contacted by Seico Mortgage Department in April this year regarding a Buy-To-Let Mortgage whose Fixed Rate expired 30th June and a Fixed Rate Mortgage on my own residential property expiring on the 31st July. The Rental proved to be quite straight forward, the Residential a wee bit trickier due to officially becoming an OAP in January - although still working full time in my own self-employed business and not drawing any pensions. Andrew Cantelo set everything up and talked me through various options on each property and once decisions as to which lender I was moving to had been made, Clare McKinstrie oversaw the administration of each transfer. Andrew (Andy) assured me he would keep an eye on the interest rates available right up until a week before completion of each product. Indeed on my own residential property a better deal was secured within days of the final product transfer taking place. Andrew and Clare make an excellent team and oversaw everything superbly. I would not hesitate to recommend them, indeed I have already referred friends to them and without any doubt will return to them when these Fixed Rate Deals expire.

August 1, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Linda for this fabulous 5* review! We really do appreciate such great feedback; thank you for using Seico Mortgages and glad we could provide a professional, thorough and stress free service. I will make sure that Andy, Clare and the whole team see this review and look forward to working with you again in the future and thank you for recommending us.

Many thanks again,
Seico Mortgages

Rated 5 out of 5 stars

Seico Mortgages are always the company…

Seico Mortgages are always the company I recommend to people as they are competent & courteous & I have been using them for years .
They are also super efficient, friendly & professional .

August 26, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Hi Sally, thank you for this 5* review! We always appreciate such positive feedback; thank you for using Seico Mortgages again and we look forward to helping you in the future.

Many thanks again,
Seico Mortgages

Rated 5 out of 5 stars

Highly Recommend - Excellent service!

Jamie came highly recommended by family, and I can honestly say he exceeded all expectations. He made the mortgage process feel completely seamless, guiding me through each stage with clarity and confidence.

He was incredibly patient, took the time to explain everything thoroughly, and kept me informed throughout. What could have been a stressful experience was made smooth and straightforward thanks to his support.

I’m truly grateful for Jamie’s help and wouldn’t hesitate to recommend Seico Group to anyone in need of a trustworthy and approachable mortgage advisor!

August 19, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Shereen for great this 5* review! We appreciate such positive feedback; thank you for using Seico Mortgages for your mortgage and glad we could make it a smooth and stress free. I will make sure that Jamie, Clare and the rest of the team see this review and we hope to work with you again in the future.

Many thanks again,
Seico Mortgages

Rated 5 out of 5 stars

Thanks Andrew & Clare

I would like to give a shout out to Andrew and Clare for helping me secure a mortgage despite complexities in my case. Both were extremely prompt and personal, they always kept me up to date with the latest updates. I will make sure to use Seico Group for future property purchases.

David

August 6, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you David for this great 5* review! We really do appreciate such positive feedback; thank you for using Seico Mortgages and glad we could help. I will make sure that Andy, Clare and the rest of the team see this review and we hope to work with you again in the future.

Many thanks again,
Seico Mortgages

Rated 5 out of 5 stars

On time in full - every time!

As ever very smooth and efficient - communication speed is key. All the guys I deal with (Karly & Matt) react in a really timely manner. Nothing is ever any bother! I have recommended this service to about half a dozen of my friends and family and do so in full confidence!

August 5, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Hi Huw, thank you for this fabulous 5* review! We always appreciate such great feedback; thank you for using Seico Mortgages and glad we could make it as stress free and easy experience for you. I will make sure that Matt, Karly and the rest of the team see this review and we hope to work with you again in the future and thank you for recommending us.

Many thanks again,
Seico Mortgages

Rated 5 out of 5 stars

extremely efficient and understand…

extremely efficient and understand individual needs and requirements. i have used them twice now and will highly recommend them

July 30, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Hi Zachary, thank you for this 5* review! We appreciate such positive feedback; thank you for using Seico Mortgages again for your mortgage and glad we continue to treat each client as an individual to meet their needs. I will make sure that the whole of the team see this review and we hope to work with you again in the future.

Many thanks again,
Seico Mortgages

Rated 5 out of 5 stars

Great service

Jamie, Gemma and the team were brilliant.
The mortgage product transfer went smoothly and promptly.

August 1, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Dipak for this 5* review! We appreciate such positive feedback; thank you for using Seico Mortgages and I'm glad we could help with your mortgage. I will make sure Jamie, Karly and the rest of the team see this review and we hope to work with you again in the future.

Many thanks again,
Seico Mortgages

Rated 5 out of 5 stars

Smooth First-Time Buyer Experience

As a first-time buyer, I was naturally a bit nervous about the mortgage process, but Seico Mortgages made everything straightforward and stress-free. Matt and Clare were brilliant - always on hand to answer any questions and talk me through each step. A genuinely positive experience. Highly recommend!

July 21, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Hi Florence, thank you for this 5* review! We always appreciate such positive feedback; thank you for using Seico Mortgages and glad we could make it as stress free and easy experience for you. I will make sure that Matt, Clare and the rest of the team see this review and we hope to work with you again in the future.

Many thanks again,
Seico Mortgages

Rated 5 out of 5 stars

Kept me well informed and chased up…

Kept me well informed and chased up other parties well.

Generally very helpful and efficient.

July 14, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Thank you Paul for this 5* review! We appreciate such positive feedback; thank you for using Seico Mortgages and I'm glad we could help with your mortgage. I will make sure that the whole team see this review and we hope to work with you again in the future.

Many thanks again,
Seico Mortgages

Rated 5 out of 5 stars

This is my 5th Mortgage from Seico

This is my 5th Mortgage from Seico, Jamie Challis and his team are superb keeping me upto date every step of the way.
Wouldnt go anywhere else.

July 14, 2025
Unprompted review
Seico Group logo

Reply from Seico Group

Hi Ben, thank you for this wonderful 5* review! It is always great to read such positive feedback; thank you for using Seico Mortgages again and again for your mortgages. We will always thrive to provide the very best service. I will make sure that Jamie, Karly and the rest of the team see this great review and we hope to work with you again in the future.

Many thanks again,
Seico Mortgages

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look