Simply Removals Reviews 

I was nervous about choosing this company because of all the one-star reviews, however they were much cheaper than everyone else and I was only moving two sofas and a dining room table so I could oversee that nothing was damaged or about to get dirty in any way. The two removal men were good and efficient and quick. The office staff were all polite. Reviewers don't say where they are based! I don't actually know the location of mine, but they were moving a short distance from London SW11 to SW18. I will use them again to return the items.

Two Chanel Handbags were taken from the old house and did not arrive at the new house. Police were involved, but this company refused to take responsibility and I had to claim via my home insurance. They sub contract the job to people they do not vet properly. Our moving day should have been a happy day that was totally ruined by this company. Don’t be taken in by the cheap rates, you ending up paying a much higher cost in the end! I will never get over the experience.

We used this company to move house and would never use them again. We had a catalogue of issues which they were uninterested in. Simply Removals advised us to go the Ombudsman which we did and won over £600 in compensation. Our key experience and issues: 1) Packing of our items was poor; picture frames in bags, CDs thrown into boxes, bed frame broken, lamp shades dented, record player broken, chest of draws chipped 2) Ran out of boxes to pack our things; meant on day 2 they spent 3hrs continuing to pack and consequently ran out of time to unpack the other end 3) Refused to put items in the loft at the other end even though this had been agreed; resulted in items having to be left in garden as there was limited space in the house. 4) Standard items and boxes were unpacked or left was appalling; we couldn’t open doors to rooms as boxes and items had literally been thrown on top of each other 5) They left us with half our items in the garden and could not careless. Said they could comeback in 2 days for another £650. They made a stressful day a lot more stressful one

Moved with Simply removals. Great price, did what they said they were going to do. 2 great guys worked hard and got the job done. Company were also very patient when I didn't have a confirmed completion date. Good overall experience.

SHOCKING. Didn’t deliver the packing materials they promised. Damaged MOST of our furniture and clothes. Several valuable items dissapeared. Dumped our clothes without any protection on van floors. Delivered at 9:15pm and finished assembling our babies’ beds by midnight. Kids slept on the floor. Denied all liability and told us they won’t even review our claim for damages for lack of “activating the insurance” that they so heavily advertise! Images we took from within their van prove how reckless and uncaring they were with our life belongings. Calls to their three directors were unreturned over 2 days. Started legal proceedings today. Hugely hurt by the way we were treated and will seek compensation.

They firstly turned up with a van that was too small, their estimations do not work over the phone.
They have 5 men so was done pretty quick though.
They then took my belongings into storage. This they then emailed to say I need to set up a Direct Debit or they will charge more for card payment, they did not advise this when I was quoted. Once the direct debit was set up they then emailed asking for a card payment.
I then booked in for my storage to be delivered over a week in advance, they said between 1 and 7!! If they had advised of this at the start I would've not gone with them. They then delivered my storage at 10pm with 2 men. So to get off the truck sooner we had to help and said to just put in one room so they did not carry anything upstairs or put this in the rightful place.
They have also broken our TV and TV unit. This would cost £600 to replace, but they can only offer £250 due to depreciation. Try and find a 46 inch LED TV for £200.
They are just awful it's hard to write here how unhelpful Jay is in customer service (mentioned in other reviews) and how stressful the whole experience has been. We haven't been able to unpack everything as the only day we had for this was the delivery day that they cut short as we got our belongings so late. We are sure our light that cost £2,000 is missing but can't confirm as we need to find time to unpack it but you only get 7 days to complete a claims form (they get 14 days to respond to you though!)
They also charge you a bomb if you can't get to your new address in time but if they're 9 hours late to you they give you £50!
Just stay away, find a local company that would be understanding.
I felt sorry for the delivery men working all hours they were wrecked and I can imagine they get treated as well as I have.
The whole experience was shocking, it doesn't surprise me that they do not advertise that they are on here. I wish I had checked this before.

Very bad experience!!! They damaged a lot of my furniture. On the day of move they left bits of my furniture in the old house. So, they couldn't assemble it. They then promised to come back next day if I go and get the bits, but after taking entire payment (including furniture assembly) just stopped responding to my phone call and emails. When I started assembling myself, I realised that lot of furniture has been damaged beyond repair. It was probably a deliberate move to leave the furniture bits in the old house as they knew they wouldn't be able to assemble broken furniture. Thinking to take them to court. I would avoid them at any cost.

Unacceptable

I only gave one star and that was for the delivery men which were nice and very hard workers. Do not use this Company. I was quoted over the phone by Nafeef. When I informed him of the size of the property he tallied up how many boxes there would probably be, size of the van, drivers needed etc. The amount was just shy of £600 which we promptly paid. The day of the removal - the guys turn up saying that they would not be able to get everything in the van - it was going to take another trip. I contacted Nafeef who informed me that I would have to pay extra - almost the same amount that I had already paid. I informed him that he had misquoted me and I felt that it was unfair to charge me extra. I asked him to talk to his manager and sort something out. When he didnt get back to me I rang Jay in the office to complain. I informed her that I had lost my key deposit of £100 due to the fact that I could not hand the key back that day as I was not fully moved out and that I would have to fork out another £50 to fill my car up with petrol to drive back to Bedfordshire from Leicestershire and back again. Her response was "that's not our problem" and that I would have to pay the extra charge to get the rest of our belongings. So I was basically being blackmailed and felt I had no choice but to pay it and get the move done. The day before the second move I rang the company and spoke to Fraser, to confirm that the drivers would have the right tools to dismantle the lounge and washing machine. He assured me he would pass the message along. The day of the second move the drivers turn up - no tools. They had'nt been told anything. I have moved all over the world and never had to cause to complain about a removals company. This company is untrustworthy, rude and basically once they've got your money could'nt give a stuff. DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY.

Unprofessional and Untrustworthy!

Quoted me a price and then started adding on extras. Also when the removal men were ready to leave ours they tried calling me and charging me an additional £150 to carry on the move. Please be aware as some people may not be as firm as me and might actually pay this ludicrous charge which is just blackmail. Get everything in writing from them otherwise they claim no knowledge and try to add charges on here and there despite multiple phone conversations giving them information on the move. Do not use them there are better options, they lure you in with the price but have terrible customer service and add extra stress to your moving day, they are not even worthy of the 1 star.

I should have listened to the terrible reviews but stupidly didn’t. I never leave reviews but I would never use this company again when they turned up said may not get everything in van even though the company did not bother coming out to see our contents! They don’t check to see what’s going with you before they rush to start loading. When I came to unpack realized bedroom boxes were downstairs and lounge boxes upstairs even though boxes were labeled! we also had a medium sized lost item which was brand new! When I emailed the company they couldn’t care less!! My advice if you use them DONT sign their form until you have unpacked checked boxes are in the right place and check the back the of van, cab, above cab and under blankets as if anything is missing it’s your problem and insurance is void!! The only positive is removal men were polite

DIdn't mentioned anything while giving quote, turn up at property late and said we cant do this job and didn't even refund,
avoid at all cost,
only interested in your money,

I have been involved in property for over 15 years and have come across various firms but none as useless and incapable as Simply Removals. They are a complete shambles of a company. We had a horrendous experience from start to finish. There is no structure or intelligence to run a removal company. Should be shut down by the regulatory bodies for not meeting minimum standards of service.

Simply Rubbish more like!!!

A terrible service. The van was too small, which made the move extremely stressful. I ended up in tears. Never again.

On the day of our move the moving van that was sent was much too small, even though the company had visited beforehand to estimate the size needed. The movers refused to contact the company to sort it out so my husband and I had to phone numerous times. This led to an argument with the movers who then started shouting and called my husband 'a joke'. They then left with the full van leaving us with a half packed house and trying to sort out another van. The other van arrived after 7pm. Luckily the people moving into our house were not moving in on the same day. I don't know how we would've coped otherwise. The company was not helpful and the actual movers were unprofessional and unpleasant. When we started unpacking at the new house we fond that the boxes were all mixed up. I'm not even sure how some items, which were on different floors of the house, ended up in the same box. Also, photo frames and fragile items were not always packed properly. They were just put into boxes with other things without bubble wrap or tissue paper. Thankfully, nothing that we have found so far has been broken. Once we got into the house we just wanted to put the experience behind us and focus on our new home. On Monday this week I called Simply Removals to arrange collection of the moving boxes and they said they would come on Wednesday. Because of the poor service and experience we received before, I rang three times on Wednesday to confirm that the boxes would be collected and was assured that they would be. I hauled all the boxes outside since it was my daughter's birthday and we were planning to be out. Lo and behold, they did not come to collect the boxes. I rang this morning, Thursday, and was told the earliest they could collect them is Sunday. I was very upset and said that the whole experience with the company has been awful and that I would like to file a formal complaint and they said that it wasn't possible because it was more than 7 days after the move. I have never experienced such poor service and such a lack of concern over a customer's experience. This was my 14th house move and Simply Removals is by far the worst movers I have ever used.

At first I felt confident using Simply Removals, I hoped using a large established company rather than the small local company I used before would mean plenty of vans so I would be left waiting for hours like my last move. How wrong I was! I was due for an afternoon pick up between 1300-1600. I called the offices and asked if they could see if they knew when they might arrive and if I would be contacted before they arrived as I needed to nip out to get some lunch. I was assured by the office staff I would receive a call 30 mins before they were due to arrive. Well 1600 arrived, no phone call, again I called the office, they tracked down the driver who was nearby, no apology. The removal van turned up at 1615, again no apology from the driver. The driver of the van was generally sullen and unhelpful, his colleague spoke next to no English, this made communicating hard. The driver then proceeded to go as slowly as possible and at times decided to chat on his mobile phone while his poor colleague did all the loading (I have no complaints about the colleague, who was the older of the two gents).
I will admit due to the narrowness of the road there were a few occasions where the van needed to move to let a car past. Again here the unprofessional nature of the driver was reviealed. As the van was loaded they didn't load it neatly (why, I have no idea, just another delaying tactic) so one one occasion when the van needed to be moved I got to witness my wooden DVD towers fall over, thankfully no damage. So it took an hour and a half to load (as I had only moved a few months ago last time I know this job can be done in under an hour, I also was helping this time). The removal van then left ahead of me and yet despite me leaving a good ten minutes after it I still arrived ten minutes before it.
On arrival at my new home after the two hours I had already paid for had expired the driver suddenly found his second wind and they managed to unload in 30 minutes! However, I was billed for an additional hour.
All in all I was very frustrated with Simply Removals, late arrival, poor communication, slow, inattentive removal men. Would never use again, AVOID!

Terrible service. Hundreds of pounds worth of items taken from sealed boxes. Other pieces of furniture damaged beyond repair. Customer service department awful at dealing with complaint - no replies to emails, fobbed off on the phone. Don't use this company

Awful customer service, rude, unhelpful. Did not turn up on time. left big items behind. DO NOT USE.

In spite of following their complaints procedure for the atrocious 'service,' they have not even had the decency to reply. I have passed the complaint on to The Consumer Advise Service who have now informed trading Standards.
Charged twice because they did not provide a big enough van, despite a detailed description of the goods to be removed. They took half of my belongings one day and the rest 5 days later! My bed in one flat and bedding in towels in the other. My bookcase, ornaments and pictures were damaged and as for packing (!) I will never allow anyone to pack for me again!
It was only because the bank assistant at my bank said he'd gone that though the same horrors with this scam of a company

Van 24hrs late, Belongings lost, £2000 worth of belongings damaged (packed stored and delivered by their staff), customer services make it up as they go along. No Management oversight (or intervention) and after looking at other reviews as a firm they couldn't seem to care less....AVOID at all costs....

My mattress and sofa arrived dirty (which in all fairness was sorted quickly and a cleaning team was sent to my property). The mattress never regained it's former glory though.

The real issue that I am having is that an antique lamp was broken. the driven showed me this straight away when he arrived and noted it on his paperwork, which I signed.

It has now been 3 months and I still have not been compensated for my lamp. I have been assured that it's all because people are on annual leave etc etc but now the correspondence has gone dead. I have lost count of the number of times that i have chased.

The lamp is worth £200, which is enough to make me pursue the claim, however to them it's pittance. Just pay the money and stop ruining your reputation. I certainly won't be using you again, nor recommending you to others.

(also the delivery guys knocked off the postbox in the hallway to my new flat and just left it on the floor for me to discover).