I have been attending for a few years now regular service and yearly mot for my Audi. Always welcomed with professional friendly staff and updated about work being done, costs etc. prior to being carr... See more
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Excellent communication from every person I’ve spoken with / dealt with, very friendly and helpful. Do what they say they’re gonna do, more than pleased with my dealings with Sinclair Group - Neyland... See more
Company replied
The sales team was excellent and very helpful. Dan James in sales set up my infotainment system and would recommend him to future customers. I have a service contract signed up and except I will b... See more
Company replied
We have recently changed our car and purchased an A4 Avant. The whole process was very easy and relaxed. There was no hard sell, and no pressure. The sales person Martin was very knowledgeable havi... See more
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Company details
About Sinclair Group - Neyland Audi
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
1 Havenbridge Road, SA73 1QY, Neyland, United Kingdom
- 01646 602211
4.8
Excellent
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Audi Neyland
Customer service was good, they kept me informed of what was wrong with car, what needed doing and prices involved .
Everything was done quickly and I was informed when car was ready.
My car came back all work done and clean.
Thank you Audi Neyland for great service.
February 13, 2026
Reply from Sinclair Group - Neyland Audi
Thank you for the great review Susan! We're so glad we could provide a quick and thorough experience for you. I will make sure to pass this on to the Audi Service team and Manager, we look forward to seeing you again next time!
I couldn’t be happier with Sinclair Group - Neyland Audi
Excellent communication from every person I’ve spoken with / dealt with, very friendly and helpful. Do what they say they’re gonna do, more than pleased with my dealings with Sinclair Group - Neyland Audi, I have every intention of remaining with them for the rest of my driving days. I like the video of the service I just had, a nice touch.
February 10, 2026
Reply from Sinclair Group - Neyland Audi
Thank you for the great review, Martin! We're happy to hear that you've had a positive experience with our team at Neyland Audi. I will make sure to pass this on to the team and Audi Manager. We value your business and look forward to seeing you again!
The sales department is amazing they…
The sales department is amazing they communicate very well and the have the good customer care service.Everything went well
January 28, 2026
Reply from Sinclair Group - Neyland Audi
Thank you so much for your kind words Regina! We're thrilled to hear that everything went well for you. I will make sure I pass this on to Martin and the Audi Sales Manager. We look forward to seeing you again in the future!
All staff were extremely professional
All staff were extremely professional, The car was serviced and was available for collection after only a couple of hours.
It was washed and vacuumed before I collected
February 3, 2026
Reply from Sinclair Group - Neyland Audi
Thank you for your positive feedback Craig! We are thrilled to hear that our staff provided excellent service and that you were happy with the quick turnaround time and the cleaning of your car. We value your business and look forward to seeing you again in the future! I will make sure to pass this feedback onto the Audi Service team and Service manager.
Very helpful finding the car I wanted…
Very helpful finding the car I wanted which was quite specific - type colour age mileage etc. and I was kept informed all the time and knowledgeable with all the paperwork.
February 2, 2026
Reply from Sinclair Group - Neyland Audi
Thank you for your lovely feedback Annie! We're thrilled to hear that our team was able to find the perfect car for you and keep you updated throughout the process. I will make sure to pass this on to Martin and the Audi Sales Manager. We hope you enjoy your new car and wish you many happy miles driving!
Excellent service video and commentary…
Excellent service video and commentary on vehicle health check.
Whole business very professionally handled.
January 27, 2026
Reply from Sinclair Group - Neyland Audi
Thank you, Darrell, for your kind review! We’re thrilled to hear you found our service video and commentary helpful. We take great pride in providing a professional and thorough vehicle health check, and I’ll be sure to pass your feedback on to our Audi Service Team and Manager. Thanks again for choosing Sinclair Audi!
Helpful and talk nicely to us…
Good and honest eapecially to Neil in the service department
January 23, 2026
Reply from Sinclair Group - Neyland Audi
Thank you for taking the time to leave a review Mrs Alejaga! We're delighted to hear that Neil in our service department provided you with excellent and honest service. I’ll be sure to pass your feedback on to Neil and our Service Manager.
Reply from Sinclair Group - Neyland Audi
Thank you so much for your positive review! We are thrilled to hear that everything went smoothly for you, I will be sure to pass this on to our Audi Team and Manager.
Health Check
First class service and after sales, very disappointed with the video on the health check when the vehicle was on the lift, couldn’t here what was being said due to the Workshop Radio blasting over the mechanics voice.
January 6, 2026
Reply from Sinclair Group - Neyland Audi
Thank you for your feedback! We're glad you had a great experience with our service and after sales support. We apologize for the inconvenience with the video and will make sure to address this issue to ensure better communication for future visits.
Purchased Audi q2
Excellent customer service Martin couldn’t have been more helpful.
December 24, 2025
Reply from Sinclair Group - Neyland Audi
We're thrilled to hear that Martin provided you with excellent customer service! Our team strives to go above and beyond for our customers. Thank you for your positive feedback!
Reply from Sinclair Group - Neyland Audi
Thank you for your kind words! Our team takes pride in providing efficient and transparent service for all of your repair needs. We appreciate your continuous support and loyalty.
Excellent customer service
I recently bought a car from Neyland. Process was very smooth and Martin was very professional, knowledgeable and I felt very well looked after. He took great care to ensure that everything was done corectly and was happy to spend time explaining all the controls on the car. I would definitely recommend Sinclair Neyland.
December 17, 2025
Reply from Sinclair Group - Neyland Audi
Thank you for sharing your positive experience with us! We're glad to hear that Martin provided such great service and made sure everything was done correctly. We truly appreciate your recommendation of Sinclair Neyland. Enjoy your new car!
All went exactly to plan
All went exactly to plan. Car pick-up and return much appreciated!
December 16, 2025
Reply from Sinclair Group - Neyland Audi
Thank you so much for your kind review! We are thrilled to hear that your car pick-up and return went smoothly. We strive to provide excellent service and we are happy to have met your expectations.
Reply from Sinclair Group - Neyland Audi
Thank you for your kind words! We strive to provide exceptional communication and service to all of our clients. We are glad that we were able to complete your review as requested. Please let us know if we can assist you with anything else.
Reply from Sinclair Group - Neyland Audi
We are thrilled to hear that our staff provided you with excellent service and answered all of your questions! Thank you for choosing us!
Reply from Sinclair Group - Neyland Audi
Thank you for taking the time to share your feedback with us! We are thrilled to hear that you found our services to be efficient. We greatly appreciate your support and hope to continue exceeding your expectations in the future.
Happy with car being serviced
November 27, 2025
Reply from Sinclair Group - Neyland Audi
Thank you for your positive feedback! We are thrilled to hear that you were happy with our car service. We strive to provide top-notch service to all of our customers. Thank you for choosing us!
Extremely helpful and friendly staff
Extremely helpful and friendly staff, my enquiry was answered immediately! full explanation on how everything operated on the car, test drive arranged.
December 2, 2025
Reply from Sinclair Group - Neyland Audi
Thank you for the wonderful review! We pride ourselves on our friendly and helpful staff who are always ready to assist you with any questions or inquiries. We're happy to hear that you had a great experience with us and we look forward to seeing you again soon for a test drive!
Professional efficient service.
All my contacts with Audi staff were very helpful in enabling me to decide to purchase my Q 2.
November 20, 2025
Reply from Sinclair Group - Neyland Audi
Thank you so much for your glowing review! We are thrilled to hear that our Audi staff was helpful in your decision to purchase an Audi Q2.
Helpful
Easy to deal with from the start. Booking and leaving the car there was a breeze. All staff were helpful and nothing was too much trouble.
November 26, 2025
Reply from Sinclair Group - Neyland Audi
Thank you for your kind review! We are thrilled to hear that you had a seamless experience with us. Our team takes pride in providing exceptional service and we are delighted to have exceeded your expectations.
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