I have been attending for a few years now regular service and yearly mot for my Audi. Always welcomed with professional friendly staff and updated about work being done, costs etc. prior to being carr... See more
Company replied
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Excellent communication from every person I’ve spoken with / dealt with, very friendly and helpful. Do what they say they’re gonna do, more than pleased with my dealings with Sinclair Group - Neyland... See more
Company replied
The sales team was excellent and very helpful. Dan James in sales set up my infotainment system and would recommend him to future customers. I have a service contract signed up and except I will b... See more
Company replied
We have recently changed our car and purchased an A4 Avant. The whole process was very easy and relaxed. There was no hard sell, and no pressure. The sales person Martin was very knowledgeable havi... See more
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Company details
About Sinclair Group - Neyland Audi
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
1 Havenbridge Road, SA73 1QY, Neyland, United Kingdom
- 01646 602211
4.8
Excellent
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service everybody very friendly.
Excellent service everybody very friendly &efficient. Would highly recommend. Thank you.
November 14, 2025
Reply from Sinclair Group - Neyland Audi
Thank you for your kind words! We strive to provide efficient and friendly service to all our customers. It means a lot to us that you would recommend our business. Thank you for choosing us!
Great communication and helpful service.
November 14, 2025
Reply from Sinclair Group - Neyland Audi
We are delighted to hear that our communication and service were helpful to you! We strive to provide the best experience to our valued customers. Thank you for choosing our business!
Absolutely excellent
Absolutely excellent. Very easy to book. Everyone friendly and helpful. Very flexible to accommodate my needs. Thank you.
October 28, 2025
Reply from Sinclair Group - Neyland Audi
Thank you for taking the time to share your positive experience with us! We are so pleased to hear that our booking process and team members made your experience excellent. We always strive to be accommodating and helpful for our valued customers like you. Thank you again!
Ease of the process
Ease of the process. Professionally done with good video feedback.
November 5, 2025
Reply from Sinclair Group - Neyland Audi
Thank you for your review! We are thrilled to hear that our process was easy for you and that you appreciated the professional results and video feedback.
Great customer service
Recently bought a 2nd hand A3. From my initial enquiry through to collecting the car, the whole experience was really good. All my questions were answered in a friendly, professional and courteous manner. The car was exactly what I wanted at a very good price. The salesman I dealt with the whole way through was first-class.
November 1, 2025
Reply from Sinclair Group - Neyland Audi
Thank you for the kind words! We are thrilled to hear that you had a positive experience with our dealership. Our team takes pride in providing friendly, professional, and courteous service. Enjoy your new A3 and safe travels!
Reply from Sinclair Group - Neyland Audi
Thank you for the great feedback! We strive to provide a friendly and efficient experience for all our customers. We appreciate your business!
Efficient service and helpful video
Efficient service and helpful video. However misleading and incorrect work required information which, if I hadn't queried it, would have led to a significant unnecessary spend. Your email asking whether I wanted a valuation was not provided without me having to prompt the person in the shop
October 29, 2025
Reply from Sinclair Group - Neyland Audi
Thank you for your feedback. We pride ourselves on efficient service and helpful resources. We apologize for any misleading or incorrect work required information. Our team will review and improve our communication process to avoid any unnecessary spend. Thank you for bringing this to our attention.
Great service
Very easy booking and check in. Service done quickly and slightly ahead of suggested timing. Car cleaned inside and too. Thanks for the great service.
October 17, 2025
Reply from Sinclair Group - Neyland Audi
Thank you for your kind words! We strive to provide efficient and exceptional service for our customers. We are thrilled that you had a positive experience.
Quick and efficient service
September 30, 2025
Reply from Sinclair Group - Neyland Audi
Thank you for your positive review! We are thrilled to hear that our service met your expectations. Our team strives to provide quick and efficient service to all of our customers. We appreciate your support!
Martin was very helpful in the purchase…
Martin was very helpful in the purchase of our car,he did the change of registration and also the gap insurance for us and explained the features of the car, overall a very good experience. Thank you very much Martin.
October 2, 2025
Reply from Sinclair Group - Neyland Audi
Thank you for your kind words! We're glad to hear Martin was able to assist you and make the process smooth. Enjoy your new car!
On arrival we met the service people…
On arrival we met the service people and the salesman, very friendly indeed, had lovely coffee, and the car was seen to on time,didn’t have to hang around at all.
October 7, 2025
Reply from Sinclair Group - Neyland Audi
Thank you so much for your kind review! We are thrilled to hear that your experience with our team and service was efficient and enjoyable. We always strive to make our customers feel welcome and provide timely service. We hope to see you again soon!
Amazing customer service as always
Amazing customer service as always. Dave was extremely helpful, friendly and professional from drop off to pick up. Everything was dealt with efficiently and the whole process was stress free
September 23, 2025
Reply from Sinclair Group - Neyland Audi
Thank you for your kind words and for choosing us. We are delighted to hear that Dave provided an exceptional experience for you, making the process stress-free. See you again soon!
Reply from Sinclair Group - Neyland Audi
Thank you for the positive review! We look forward to serving you again in the future.
Reply from Sinclair Group - Neyland Audi
Thank you for your kind words! We're so glad we could provide you with helpful and speedy service. We appreciate your feedback and look forward to serving you again in the future!
Reply from Sinclair Group - Neyland Audi
Thank you for taking the time to share your positive feedback! Our team strives to provide exceptional service to all our customers. We appreciate your support and look forward to serving you again.
Great Experience
Great Experience this was my first visit after buying my car.
Feedback
well informed
Confirmed my choices
All issues were explained and any repairs noted
Definitely go again
September 16, 2025
Reply from Sinclair Group - Neyland Audi
Thank you for choosing our business for your car needs! We are thrilled to hear that your first experience with us was a great one. Our team takes pride in providing informative feedback and excellent service. We look forward to welcoming you back for any future visits.
Car collected and returned at agreed…
Car collected and returned at agreed time with service and MOT completed, also with report on further work needed in the future.
September 2, 2025
Reply from Sinclair Group - Neyland Audi
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your car was collected and returned on time with the service and MOT completed. We look forward to helping you with any future maintenance needs.
Great experience
We were treated with respect and all questioned were answered sales representative was great
September 7, 2025
Reply from Sinclair Group - Neyland Audi
Thank you for your positive review! We will be sure to pass along your kind words to our sales representative. We appreciate your business!
The repair took to long
The repair took to long, just fitting a windscreen pump. And it cost nearly £300
September 5, 2025
Reply from Sinclair Group - Neyland Audi
We apologize for any inconvenience caused by the length of the repair. Our team always strives to provide quick and efficient service, while also ensuring the highest quality work for our valued customers. Thank you for choosing our business.
Always had very good dealings with Audi…
Always had very good dealings with Audi Sinclair over many years nothing has changed still excellent service
September 4, 2025
Reply from Sinclair Group - Neyland Audi
Thank you so much for your continued support and trust in our services, it means a lot to us. Your satisfaction is our top priority and we look forward to continue providing you with excellent service for many more years to come. See you soon at Audi Sinclair.
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