Sinclair Group - Sinclair Jaguar Swansea Reviews 

85
TrustScore 5 out of 5

4.8

Enterprise Park, SA6 8QP Swansea, GB


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Rated 5 out of 5 stars

I took my F-Pace for its first service to Sinclair Jaguar at Swansea. On arrival, I was advised to drive to the drive-through entrance and was greeted by Grant from the service team. He asked me to le... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience throughout , from initial enquiry to final Handover , the salesman George Perkins Was extremely knowledgable and helpful and at no point did we feel pressured. H... See more

Company replied

Rated 5 out of 5 stars

We bought our first jaguar from Paul back in 2021 and he was very approachable and accommodating, went above and beyond to get us what we wanted so we wanted to return to upgrade our vehicle with Pau... See more

Company replied

Rated 5 out of 5 stars

Only positive experiences dealing with Jaguar Landrover in Llansamlett and my sales rep Scott. He was incredibly professional throughout and just a lovely guy to deal with. Thanks for all your work de... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Repair and Maintenance
  4. Used Car Dealer

About Sinclair Group - Sinclair Jaguar Swansea

Written by the company

𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.

We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.

Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.

We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.

So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.


Contact info

  • Enterprise Park, SA6 8QP, Swansea, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(85)

2,166 reviews in the last 12 months

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Rated 5 out of 5 stars

It was a really easy and nice service…

It was a really easy and nice service purchasing from them. I will most probably return in the future.

November 1, 2024
Sinclair Group - Sinclair Jaguar Swansea logo

Reply from Sinclair Group - Sinclair Jaguar Swansea

Mr Sean, we are so pleased you enjoyed your visit to Sinclair Jaguar Swansea. We look forward to your next visit. Take care :)

Rated 5 out of 5 stars

Look after your tyres!!😂

How does going into dealership for a puncture repair turn into a new vehicle??
I keep asking myself the question and consider it must the power of a super salesman, namely Steve Taylor.
It was never intended but the professionalism and atmosphere created by, not just Steve, but the whole team, persuaded me otherwise.
More than happy with my new Sport SV, many thanks to Steve and Robert and Cameron for the gentle arm twisting😜😀.

September 17, 2024
Unprompted review
Sinclair Group - Sinclair Jaguar Swansea logo

Reply from Sinclair Group - Sinclair Jaguar Swansea

Hi Mike, thank you so much for your kind review; we are happy to pass along your comments to the team here at Sinclair Jaguar, Swansea and in particular Steve, for being such as super salesman :) We are always more than happy to assist you if anything else comes up. Enjoy your new Sport SV!

Rated 5 out of 5 stars

Exceptional salesmanship from Steve…

Exceptional salesmanship from Steve Taylor ( Swansea). Steve was professional and accommodating at all times. He was always available to answer any questions and provided me with outstanding service. The reveal was unexpected, and there were so many extras included. I would highly recommend Steve and have passed details on to a colleague of mine to purchase a vehicle

September 18, 2024
Unprompted review
Sinclair Group - Sinclair Jaguar Swansea logo

Reply from Sinclair Group - Sinclair Jaguar Swansea

Hi Clare, thank you for taking the time to leave a review for us at Sinclair Jaguar Swansea. We're happy we could exceed your expectations, particularly Steve for his exceptional salesmanship. Thanks again for the recommendation. Have an amazing day.

Rated 1 out of 5 stars

F Pace Jaguar delivered not as ordered

F Pace Jaguar delivered not as ordered. I ordered Bright Exterior pack, Black Exterior Pack delivered. Now telling that me unlikely to be able to be changed (not the vehicle, just the chrome exterior trims).
As the vehicle was six weeks late, my suspicious cynicism leads me to wondering if my car is being driven by somebody else. To say I'm not happy is an understatement.

October 24, 2024
Sinclair Group - Sinclair Jaguar Swansea logo

Reply from Sinclair Group - Sinclair Jaguar Swansea

Jt Roberts Associates Ltd, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like the opportunity to address your concerns. Please reach out to us directly at 01792 398901 or salesmanager@landrover-swansea.co.uk when you have a chance. Thank you, and we look forward to hearing from you.

Rated 5 out of 5 stars

A great buying experience!

The showroom is a stylish place and we were always made welcome.
Rowan was excellent, helping in any way he could to make our purchase special. He liaised with other departments constantly to make sure things ran smoothly and we were kept informed.
We are very happy with our new car and the service received.

September 12, 2024
Unprompted review
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Reply from Sinclair Group - Sinclair Jaguar Swansea

Fiona, we are so pleased you enjoyed your visit to Sinclair Jaguar, Swansea. We'll be sure to pass your comments to Rowan, so he gets the recognition he deserves for making your car purchasing experience with as as special as it should be. Please don't hesitate to reach out if there's anything additional we can do for you.

Rated 5 out of 5 stars

Exceptional excellence of service

We came from North Wales to purchase our new Range Rover, from initial phone conversation with Rowan to pick our car to having an excellent experience of care and high service collecting our vehicle. I have no issues whatsoever in 100% recommending Sinclair Swansea. Thank you Rowan, Ollie and Amie for your excellent customer service and real credit to the group. We look forward to seeing you in 3 years😀

October 11, 2024
Unprompted review
Sinclair Group - Sinclair Jaguar Swansea logo

Reply from Sinclair Group - Sinclair Jaguar Swansea

Hi Jason, we always strive to provide exceptional service to every client, so are pleased to hear that you enjoyed your experience here at Sinclair Jaguar, Swansea. We'll make sure your comments are passed onto the team, so Rowan, Ollie and Amie get the recognition they deserve. Feel free to reach out to us if you need anything during your ownership. We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Attention to detail and great service…

Attention to detail and great service from staff

October 15, 2024
Unprompted review
Sinclair Group - Sinclair Jaguar Swansea logo

Reply from Sinclair Group - Sinclair Jaguar Swansea

Mr Barnard, we are so pleased you enjoyed your visit to Sinclair Jaguar Swansea. We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

This is the second Range Rover we’ve…

This is the second Range Rover we’ve purchased in three months. This time we’ve dealt with Rowan and he’s been outstanding. His cheeky chappy approach makes it really easy to build a relationship with him, but it doesn’t take away from his professionalism. He’s been clear, concise and amazingly helpful. The car is a dream also!

The service we received the first time made it easy to go back for a second, but if we were looking for a third it would be a no-brainer, and we’d be using Sinclair Landrover again.

October 3, 2024
Unprompted review
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Reply from Sinclair Group - Sinclair Jaguar Swansea

Nick, thank you for sharing your positive experience. We always strive to provide exceptional service to every client, and are pleased to hear that your experience with Rowan was nothing short of that. We'll make sure he receives your comments, so he gets the recognition he deserves. We can't wait to see you again, have a great day!

Rated 5 out of 5 stars

Brilliant Service & Professionalism from Olly

Oliver Callen was brilliant throughout the whole process of viewing, test driving and eventually purchasing a vehicle from the Sinclair Group in Swansea. Oliver went above and beyond when answering any questions at any time of day! I can see myself purchasing another vehicle from Sinclair Group, but will preferably request Oliver to deal with my request. If I could exceed a 5 star rating then i would.

October 17, 2024
Sinclair Group - Sinclair Jaguar Swansea logo

Reply from Sinclair Group - Sinclair Jaguar Swansea

Jack, thank you for your high star rating and kind review; we are happy to pass along your comments to the team here at Sinclair Jaguar Swansea and in particular to Oliver for helping to make your purchasing journey with us the exceptional experience that it should be. Feel free to reach out to us if you need anything. Take care!

Rated 5 out of 5 stars

Purchased my first car from JLR

Purchased my first car from
JLR and have been extremely happy with the overall service provision provided from Sinclair Group.

I was undecided on choice of car model initially (F Pace, E Pace or LR Discovery), but dropped in one day and was given ample opportunity to test drive the models to help make a decision.

Once decided on an E Pace, the sales representative was very helpful in helping me build my car, together with finding a match for my needs. He provided an unbiased level of advise and communicated with me throughout the whole process.

I experienced a smooth service and my personal requirements were always considered.

Slight delay on the handover date, but this was not an issue and I fully understood the rational behind the date moving out by a few days.

There was a lack of E Pace models to physically view at the garage, but I was advised this is purely down to Jaguar models being withdrawn from the offering and thus availability was limited.

Thank you for a quality sales service.

Love the car. Shame the model will no longer be available.

Diolch

October 4, 2024
Sinclair Group - Sinclair Jaguar Swansea logo

Reply from Sinclair Group - Sinclair Jaguar Swansea

Hi Peter, thank you so much for taking the time to write this wonderful review of your experience with Sinclair Jaguar Swansea. We are thrilled to hear that you had a positive experience and that you are happy with your new E Pace. If you ever need anything in the future, please do not hesitate to reach out to us. Thank you again for your feedback.

Rated 5 out of 5 stars

We had an excellent experience…

We had an excellent experience throughout , from initial enquiry to final
Handover , the salesman George Perkins
Was extremely knowledgable and helpful
and at no point did we feel pressured. He
Made the entire process seamless and stress free. He kept us well informed and
Updated throughout . George made the handover experience an absolute pleasure . The dealership is a lovely environment all the staff are welcoming
And helpful . Thanks to George and the team at sinclair Jaguar , First class!
Kerry & Sara

September 25, 2024
Sinclair Group - Sinclair Jaguar Swansea logo

Reply from Sinclair Group - Sinclair Jaguar Swansea

Kerry, we're glad you had such a wonderful experience with us. We always strive to provide top quality service to every client, and are pleased to hear that you enjoyed your experience here at Sinclair Jaguar, Swansea. We'll make sure your comments are passed across to the team, so George gets the recognition he deserves.

Best wishes,
Sinclair Jaguar Swansea

Rated 5 out of 5 stars

The extra personal touches

We had a very patient ,caring salesman at Swansea Sinclair.
He went that extra mile for us which made it lovely to pick up our new Jaguar
Steve you are top class

September 19, 2024
Sinclair Group - Sinclair Jaguar Swansea logo

Reply from Sinclair Group - Sinclair Jaguar Swansea

Marilyn, thank you so much for the positive review. We're pleased to hear that Steve went the extra mile for you and provided you with the exceptional experience that we always strive to achieve. Thanks again for taking the time to leave us this feedback. Take care!

Rated 4 out of 5 stars

overall

overall, people skills ,building , presentation ,product knowledge, delt with in accordance to what I think the
way ordering and collecting a Jaguar should be.

September 11, 2024
Sinclair Group - Sinclair Jaguar Swansea logo

Reply from Sinclair Group - Sinclair Jaguar Swansea

Tony, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

Rated 5 out of 5 stars

Great.

Great service,friendly & knowledgeable.

September 11, 2024
Sinclair Group - Sinclair Jaguar Swansea logo

Reply from Sinclair Group - Sinclair Jaguar Swansea

Gareth, we are so pleased you enjoyed your visit to Sinclair Jaguar, Swansea. Thank you for leaving us this response. Take care!

Rated 5 out of 5 stars

New car purchase.

Not the best communication after ordering a new car. Handover was the highlight, amazing set up and a great day. Thanks Haz 👍🏻

September 6, 2024
Sinclair Group - Sinclair Jaguar Swansea logo

Reply from Sinclair Group - Sinclair Jaguar Swansea

Hi Mr Burchell, thank you for taking the time to leave a review for us at Sinclair Jaguar, Swansea. We're happy we could exceed your expectations on handover, and take on board your feedback about the lack of communication after ordering your new car, which will help us learn and refine our processes. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Rated 5 out of 5 stars

New Jaguar E Pace HSE Black D200

Very well looked after from start to finish.

September 3, 2024
Sinclair Group - Sinclair Jaguar Swansea logo

Reply from Sinclair Group - Sinclair Jaguar Swansea

Hi Evan, thank you for taking the time to leave a review for us at Sinclair Jaguar, Swansea. We're happy we could meet your expectations during your car buying experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Salesman George made me feel special

Salesman George made me feel special
And he couldn’t do enough for me to sort me out with a great car.
Thanks to everyone involved

August 25, 2024
Sinclair Group - Sinclair Jaguar Swansea logo

Reply from Sinclair Group - Sinclair Jaguar Swansea

John, we're happy you found our staff to be so supportive during your experience here at Sinclair Jaguar, Swansea and in particular George. Please don't hesitate to reach out if there's anything additional we can do for you.

Rated 5 out of 5 stars

Friendly reception & courteous & well…

Friendly reception & courteous & well informed sales person

August 22, 2024
Sinclair Group - Sinclair Jaguar Swansea logo

Reply from Sinclair Group - Sinclair Jaguar Swansea

Michael, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sinclair Jaguar, Swansea. Please don't hesitate to reach out if there's anything additional we can do for you.

Rated 5 out of 5 stars

Hasib Islam we can't thank enough he…

Hasib Islam we can't thank enough he helped things go smoothly from, changing to personal number plate, which we never done and also arranged our disabled tax to be applied to the car. Both these issues took allot of stress off my shoulders being a full time carer to two disabled adults. Plussss the car had a full tank of petrol, I have bought a few new cars over the years but always my first stop was too a garage it was another relief not to have done that, Jaguar Sinclair Swansea took all effort out of it.

August 14, 2024
Sinclair Group - Sinclair Jaguar Swansea logo

Reply from Sinclair Group - Sinclair Jaguar Swansea

Vicky, reviews like this give us motivation and help us ensure we provide high-quality care. We are happy to pass along your comments to Hasib and the team here at Sinclair Jaguar, Swansea. Thank you again for the great review!

Rated 5 out of 5 stars

Chey Sinclair Landrover Excellent experience

Excellent experience. Chey the gentleman salesman who helped me was very helpful and very knowledgeable. Much appreciated the way the deal was arranged to suit me. Also the coffee was lovely very hospitable and looked after me. Very good doing business with Swansea Sinclair today. I would truly recommend them as a dealer for your Landrover needs. And please ask for Chey excellent customer service and helpful throughout the ordering process.

August 17, 2024
Unprompted review
Sinclair Group - Sinclair Jaguar Swansea logo

Reply from Sinclair Group - Sinclair Jaguar Swansea

Kevin, we're glad you had such a wonderful car buying experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your experience. Take care!

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