As always, exceptional customer care at Sinclair Land Rover Hay on Wye. Our Defender was booked in for service & an issue with one of the fobs. Courtesy vehicle, prompt resolution of the fob problem... See more
Location
Switch locationJavel Industrial Estate, LD3 0SL Brecon, GB
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We have been with Sinclair Land Rover Hay on Wye for many years. They are always so helpful and professional. Nothing is too much trouble for them, we cannot fault them . Angus on the service desk... See more
I’ve used the Land Rover Hay on Wye dealership for 7/8 years since purchasing my LR Discovery Sport from them and have always received a polite and professional service from the staff there. I recentl... See more
Fantastic experience at the Hay on Wye dealership. From the moment I first made contact about a Defender the tram have been exceedingly helpful, polite and accommodating. James dealt with my many qu... See more
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Company details
About Sinclair Group - Sinclair Land Rover Hay-On-Wye
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Javel Industrial Estate, LD3 0SL, Brecon, United Kingdom
4.9
Excellent
358 reviews
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This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
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Great service and very efficient staff
February 2, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Dee, thank you for your kind words! Our team takes pride in providing exceptional service to our valued clients. We're thrilled to hear that your experience with us was efficient and enjoyable. We appreciate your business and look forward to serving you again in the future!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Very happy with the level of service .
Very happy with the level of service , Spencer Perks spent time with me on the first visit when I explained we had not made a decision to buy and whether we would go new or second hand .
On our second visit by appointment we were offered test drives in 2 different vehicles and then Spencer spent plenty of time reviewing new and used cars that might suit our needs before we made our purchase . His service was first class .
Our only slight disappointment was to subsequently find out the car had 4 previous owners , which we feel should have been made clear and explained in the process.
February 1, 2026
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you for your review Mrs Amos. We pride ourselves on providing a first class service to our customers and we are thrilled to hear that Spencer went above and beyond to help you find the perfect car. We apologise for the lack of clarity on the previous owners and will make sure to communicate that more clearly in the future. We appreciate your business and hope to see you again soon!
Best wishes from all the Sinclair Team at Hay on Wye
A great Team!
knowledgeable, efficient and pleasant staff ensured that my issues were rectified. Great facilities enabled to work while waiting.
All in all a pleasant and productive visit!
February 3, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you for your kind review Mr Scott, we are thrilled to hear about your positive experience with our knowledgeable and efficient staff. We strive to provide a pleasant and productive visit for all of our customers. We are glad that our facilities were able to accommodate your needs while you waited. We look forward to serving you again in the future.
Best wishes from all the Sinclair team at Hay on Wye
Defender 110
This is the third or fourth Land Rover I have purchased from Likes / Sinclair , my experience has always been 5* + , all of the staff from reception / service /sales / dealer principle are always polite engaging and always there to help .
February 5, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hello Martin. Thank you for your kind comments and continued support. We're delighted to have earned another 5* review from a valued customer like you. Our team takes pride in providing a first class service in all aspects and we're thrilled to have exceeded your expectations once again. Looking forward to serving you for years to come.
Best wishes from all the team at Sinclair Land Rover Hay on Wye
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Stuart, we are thrilled to hear you had a positive experience with our team. We always strive to provide excellent, friendly service and we are glad to have been able to help you. Thank you for your kind words!
Best wishes,
Sinclair Land Rover Hay-on-Wye
I have used this dealership for years
I have used this dealership for years, without exception. The service I have received, can only be described as exemplary. The staff are friendly, and very efficient, nothing is too much trouble for them.
I can highly recommend the Hay-on-Wye dealership.
February 2, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Julian, thank you for your kind words! We are thrilled to hear that you have received exemplary service from our dealership for years. Our friendly and efficient staff always strive to exceed our clients' expectations. It's an honor to have your recommendation. Thank you for choosing Sinclair Land Rover Hay-on-Wye.
Defender purchase
Purchased a Landrover defender from Dave Haynes at the Hay branch. Found the entire process to be professional and very helpful. Pick up and handover was smooth and the vehicle was gleaming on pick up. Would highly recommend this dealership and the salesman.
January 26, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi David, thank you for the five-star review. It was a pleasure helping you find your perfect Defender. We take pride in providing a professional and smooth experience for our clients. Enjoy your new vehicle!
Best wishes,
Sinclair Land Rover Hay-on-Wye
The customer comes first.
I have coming to this Sinclair dealership for a number is years and have always the service staff to be welcoming, friendly, knowledgeable and thoroughly professional, in particular Angus Middleton. Nothing is to much trouble and the customer is their priority.
Land Rover hierarchy to note.....
January 29, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Don, thank you for your kind words about our Sinclair Land Rover Hay-on-Wye dealership and service staff, we appreciate your loyalty and are thrilled to hear that Angus Middleton has consistently provided exceptional service. Our clients are our top priority!
Best wishes,
Sinclair Land Rover Hay-on-Wye
I have been dealing with them for years…
I have been dealing with them for years the friendly welcoming you get every time ,also been able to negotiate a mutual deal
February 1, 2026
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you for your loyalty and kind words. Our team takes pride in providing exceptional customer service and working towards mutually beneficial solutions. We appreciate your business and look forward to many more years of working together.
Best wishes from all of the team at Sinclair Land Rover Hay on Wye
Another seamless 2 x Defenders from…
Another seamless 2 x Defenders from Sincalir Hay on Wye. Special thanks to Dave Haynes for making it all go smoothly from order to delivery. All helps when one is busy...
Walters Group
January 26, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you for the great review Huw. We strive to make your experience as smooth and efficient as possible. Glad to hear that Dave Haynes helped make your purchase seamless and stress-free yet again. The relationship we have with the Walters is as strong as ever and long may that continue.
Best wishes from all of the team at Sinclair Land Rover Hay on Wye.
Fantastic from word go when we wanted…
Fantastic from word go when we wanted to change our defender the sales team were great and David Haynes went beyond to help us many thanks Tim
January 2, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Tim, we are thrilled to hear that you had a fantastic experience with our team. At Sinclair Land Rover Hay-on-Wye, going above and beyond for our clients, just like David Haynes did for you, is always a top priority. Thank you for choosing us and we look forward to serving you again soon.
Best wishes,
Sinclair Land Rover Hay-on-Wye
Changing our veihicle
We bought our first Discivery sport from Sinclair Swansea, this time we went to Hay on Wye as it’s closer to us. The vehicle went in for a service and I mentioned we were thinking of changing it. Adrian was extremely helpful in finding us different options to look at. When we finally decided on a car he was really helpful and swift at getting things sorted for us.
January 21, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you for choosing to visit to one of our Sinclair retailers and for considering us for your vehicle needs once again. It's fantastic to hear that Adrian and our team at Hay on Wye were able to provide you with excellent service and help you find the perfect car. We appreciate your loyalty and look forward to helping you in the future. Please don't hesitate to get in touch for anything going forward.
Best wishes from all the Sinclair team at Hay on Wye
I can’t thank the team enough for…
I can’t thank the team enough for helping and finding a Defender I was looking for. Excellent service from start to finish would recommend to anyone who wants to get a Land Rover.
January 8, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you so much for the kind words Mr Roberts. We're thrilled that you had a great experience and were able to find your dream Defender. Our team is dedicated to providing a great service and we truly appreciate your recommendation. Happy driving and best wishes from the team at Sinclair Land Rover Hay on Wye
First class
Friendly, professional and extremely helpful knowledgeable staff make for a very easy and efficient experience. Adrian, Seth and the whole team made finding a new vehicle an easy stress free process. Highly recommended!!!
January 29, 2026
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Michelle, thank you for your glowing review. We are delighted to hear that our team provided you with a positive and efficient experience. It was a pleasure helping you find your new vehicle and we greatly appreciate your recommendation. Happy driving!
Best wishes,
Sinclair Land Rover Hay-on-Wye
Very welcoming
Always feel welcome and look after excellent service
January 22, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi May, thank you for your kind words! We are thrilled to know that you always feel welcome and receive excellent service. We strive to provide the best experience for our clients, and we look forward to seeing you again soon. Have a great day!
Best wishes,
Sinclair Land Rover Hay-on-Wye
I can not praise Hay-On-Wye Land Rover…
I can not praise Hay-On-Wye Land Rover highly enough. Excellent communication before, during and after the service. Reception staff are highly professional, courteous and friendly. All work carried out to a high spec, on time and to an agreed budget.
Thank you :)
January 23, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Jim, We're thrilled to hear that you had an excellent experience at Sinclair Land Rover Hay-On-Wye! Our team takes great pride in providing exceptional communication, professionalism, and high-quality work. We appreciate your support and look forward to serving you again in the future. Thank you for choosing us.
Best wishes,
Sinclair Land Rover Hay-on-Wye
Dealt with James who was polite and…
Dealt with James who was polite and personable. Excellent knowledge plus we had a laugh whilst remaining professional throughout.
Thanks again
January 28, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi Geraint, thank you for your kind words! At Sinclair Land Rover Hay-on-Wye, we pride ourselves on providing excellent service with a touch of personality. We're glad you had a positive experience with James and we hope to see you again soon.
Best wishes,
Sinclair Land Rover Hay-on-Wye
This has been a 5 star experience with…
This has been a 5 star experience with such a high level of professionalism add to this a high level of customer service and care shown towards myself and my wife and this is all down to Callum Chalkley in Sales in Land Rover Hay on Wye , I’ve purchased so many new cars from all of the manufacturers over many many years and unfortunately having issues with Jaguar Land Rover vehicles going back to this brand did not fill me with much confidence but after speaking to Callum on the phone and telling him the very short version of the issues that had happened 5 years ago he reassured me that he would look after me and make sure my experience would not be sort of excellent in every way , we were on this occasion not looking at a New Car but a second hand so with some worry going back to a brand I had issues with on New Vehicles me and my wife went to the Dealership to meet Callum and to look at a Range Rover Evoque and kept his promise 100% and more from the moment we walked into the dealership the warm kind reception he give us both was unbelievable ( we had just come from looking at another car from different manufacturer) , there was no pressure we had a coffee then went for a test drive and we loved the car to the point with All that Callum offered and did we did the deal there and then and it did not stop there he always kept me updated on what was happening and when we could collect the car , which we did yesterday and the experience me and my wife had was unreal soon as we walked in the dealership by Callum it was like picking up a brand new car with the added little touches which blew us both away that Callum did for us it was unbelievable we could Not thank him enough , it was a dark grey cold wet day but Callum made it so bright and cheerful when we did the handover the car looked amazing for a secondhand vehicle he had worked so hard as must have the guys in Service and Valeting get this car ready for us , so yesterday was a amazing day for me and my wife and I believe this is the start of a very good relationship with Callum in sales and with Sinclair Land Rover in Hay on Wye as this won’t be the only car we buy there now and this will be the only place we will go back to for either another used or maybe a New Vehicle……and one last this to Callum THANK YOU FOR KEEPING YOUR PROMISE YOU MADE TO ME AND MY WIFE means a lot to us both also Thank you to James for giving me added confidence on the phone to come back to Land Rover brand ….. going forward we won’t be looking at any other Land Rover dealerships to buy used or new our number one dealership is one in Hay on Wye and a Big thank to everyone there from the lady on reception to the service department for being so kind and making us feel so welcome ….long may it continue
January 26, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Hi David, thank you for your kind words and for trusting us with your Approved purchase. We always strive to provide the highest level of professionalism and client service, and we are delighted that Callum Chalkley and the rest of our team were able to exceed your expectations. We are grateful for your trust and loyalty and look forward to building a long-lasting relationship with you. Happy driving!
Best wishes,
Sinclair Land Rover Hay-on-Wye
fantastic group of people especially…
fantastic group of people especially callum
December 30, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you so much for the positive feedback! We are thrilled to hear that our team, especially Callum, made a great impression on you. We strive to provide exceptional service and it means a lot to us when our efforts are recognised. We look forward to serving you again soon!
Best wishes,
Sinclair Land Rover Hay-on-Wye
New Vehicle
Made the whole process of changing our vehicle relatively easy and efficient in a professional manner nothing was to much trouble. Thank you Adrian.
January 23, 2026
Reply from Sinclair Group - Sinclair Land Rover Hay-On-Wye
Thank you so much for your kind review. We strive to make the vehicle changing process as easy and efficient as possible while providing a professional experience. Your satisfaction is our top priority. Adrian will be really pleased to hear your feedback.
Best wishes from all of the Sinclair team at Hay on Wye.
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