The service provided was faultless. Never pushy, extremely professional. On handover the time given to explain the vehicles set up, the car was presented as if it was new. Mark was great.
Location
Switch locationParys Road, SY8 1YR Ludlow, GB
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See what reviewers are saying
I recently purchased a Land Rover Discovery from Sinclair Ludlow and the whole process from start to finish has been an exceptional example of excellent customer service. I telephoned in the morning a... See more
Yet another great experience, second Defender from these guys. Dealt with Philip in sales who was new to his role but still very helpful and considerably knowledgeable even though he was a newby!... See more
Company replied
It is totally down to the person who handled the sale. Mr Mark Sutcliffe, he respected how I said I wanted to be contacted and remained totally helpful throughout the process. His handover of the veh... See more
Company replied
Company details
About Sinclair Group - Sinclair Land Rover Ludlow
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Parys Road, SY8 1YR, Ludlow, United Kingdom
4.8
Excellent
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
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Excellent friendly and informative…
Excellent friendly and informative sales (mark ) and would definitely use Thai dealership again
April 30, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Rob, we are so pleased you enjoyed your experience with Sinclair Land Rover Ludlow. We'll make sure Mark receives the recognition he deserves. We look forward to your next visit. Take care, Sinclair Land Rover Ludlow.
Seamless process and very helpful
Seamless process and very helpful. Mark was a pleasure to deal with. I would highly recommend this dealership
April 21, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Kevin, thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're thrilled we could meet your expectations and provide you with a seamless buying process. We'll make sure we pass on your comments to Mark. Please don't hesitate to reach out if there's anything additional we can do for you.
Best wishes
Sinclair Land Rover Ludlow
From start to finish was a great…
From start to finish was a great experience I have purchased many cars and Mark Sutcliffe in particular was very In understanding my requirements and helping me through my purchase, I will definitely be coming back and would highly recommend
April 14, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Your wonderful feedback and rating mean a lot to us. We'll make sure Mark gets the recognition he deserves for making your buying experience the great experience that it should be. Please don't hesitate to reach out if there's anything additional we can do for you.
Best wishes
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for the 5-star review Andrew. We really appreciate you taking the time to feedback and will make sure Glenn gets the recognition he deserves. We look forward to welcoming you back to the business again soon.
Kind regards
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for your kind words Joanne. We strive to make sure all of our clients receive an exceptional service, so are thrilled to read your comments. We look forward to welcoming you back to Sinclair Land Rover Ludlow again soon :)
The service was outstanding
The service was outstanding. Everyone I spoke to was helpful and went the extra mile. I'd highly recommend dealing with Sinclair Group.
March 17, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for the 5-stars and taking the time to write this wonderful review Sarah. We strive to make sure our clients receive an exceptional service, so we are delighted to read your comments. We look forward to seeing you again soon at Sinclair Land Rover Ludlow :)
Ive never really enjoyed the car buying…
Ive never really enjoyed the car buying process as Ive found it to be pretentious and intimidating at times.
I recently purchased a Landrover Defender from Sinclair Landrover in Ludlow working with Jason Soden and the whole experience was an absolute pleasure.
Jason managed to pull together a great deal and overcame a number of issues I created with the sale of my own car.
Jason is just one of those genuine people you can trust, like a pal. He made buying a new car an experience and not just a financial process.
Thank you Jason and Sinclair Ludlow.
March 15, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Paul, thank you for taking the time to leave us this brilliant 5-star review. We're thrilled to hear you had such a positive experience throughout the buying process and Jason turned what is usually an unpleasant process for you into an absolute pleasure. We will make sure he gets the recognition he deserves. We look forward to seeing you again soon at Sinclair Land Rover Ludlow :)
Very good service
Good service, easy to contact.
Always able to speak to someone.
Salesman very helpful showing how everything works in the vehicle.
March 16, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for your kind words Pamela. Great to hear that you received 5-star service, We strive to make sure our clients receive an exceptional service, so we are delighted to read your comments. We look forward to welcoming you back soon.
Best regards
Sinclair Land Rover Ludlow
Very satisfying.
I had a thoroughly satisfying experience buying my new Defender from Sinclairs at Ludlow. My salesperson Jason was very professional and understanding of my requirements and at the handover I was made to feel very special indeed. I will definitely be buying any future vehicles from this dealership.
March 16, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for taking the time to write this wonderful review Maurice. We're delighted to hear that you were thoroughly satisfied with the 5-star service that you received and will ensure Jason receives the recognition he deserves. We look forward to welcoming you back soon and wish you many happy miles in your new Defender.
Many thanks,
Sinclair Land Rover Ludlow
Avoid at all cost !!!
Travelled from Ireland to purchase an approved Range Rover sport from this dealership I arrived and the purchase was pretty easy and vehicle was as described actually was a nicer car than what I expected. As I left the dealership heading for the boat I noticed that the bonnet was lifting on the driver side as I got out opened then reclosed the bonnet serval times it appeared the bonnet latch was faulty. I rang the dealership and they said I would receive a call back but they didn’t so I phoned a recovery firm to come collect the car and take it to the ferry as the car was unable to be driven as risk of bonnet coming up and causing an accident. I then had to get the vehicle recovered from the ferry to my home address and then again called the dealer to explain the issue and was told to try opening and closing the bonnet and if all else fails to contact Land Rover service to take a look at the vehicle. My local dealership have booked the car in for a replacement bonnet latch for the 22nd of this month which has left me without a car for almost 3 weeks and this dealership doesn’t seem to care as soon as I paid them they have got what they wanted and want nothing to do with me.
March 8, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Peadair, thank you for taking your time to leave feed back. We are so sorry you felt this way. We have spoken to the General Sales manager at Sinclair Land Rover Ludlow and he has confirmed the call only came into them when you were on the Ferry back to Ireland, so due to the vehicle being exported, we only had the one option to recommend you go to your local retailer. We can ensure you, if you were still in the country we would have collected the vehicle and resolved the issue ahead of the export. If you would like to discuss this further, please email us at salesmanager@landrover-ludlow.co.uk with your concerns and preferred contact details and we'll look into this as soon as possible. Many thanks, Sinclair Land Rover Ludlow.
Excellent customer service
We recently purchased a vehicle from Sinclair Ludlow. Because we live in the Isle of Man there was a problem with re-taxing it in the IOM.
There is an anomaly between UK & IOM road tax systems making it very difficult & bureaucratic to import a UK vehicle to the IOM.
Sinclair sales department sorted it out for us. In particular Iain Booth (Sales Manager) & Jason Soden (Sales) went the extra mile to resolve the problem.
Thank you Sinclair!
March 14, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for the great review Tim and the feedback on your experience at Sinclair Land Rover Ludlow, we really appreciate it and are pleased to hear Iain and Jason were on hand to resolve the import issues you were experiencing. We look forward to welcoming you back to the business again soon :)
Would give them 6/5 if I could
Very trustworthy and easy to deal with very comfortable experience can’t thank Jason enough
March 6, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for taking the time to write this wonderful review James. We are so happy to hear that Jason made your experience with us feel easy and comfortable. We strive to ensure that all of our clients receive the best possible service at every interaction with us, so are thrilled to read your comments. We look forward to seeing you again soon at Sinclair Land Rover Ludlow :)
Sinclair Land Rover Ludlow made the purchase very pleasant and easy!
Sinclair Land Rover Ludlow made the purchase very pleasant and easy. I received courteous and professional treatment throughout and was kept informed at all times as to when my new DEFENDER would be available for collection. The car was in perfect condition inside and out. I look forward to dealing with the team at Sinclair for the lifetime of my new car and beyond!
March 7, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for the 5-stars and the great review Vaughan. We really appreciate you taking the time to feedback and are thrilled to hear that your purchasing experience with Sinclair Land Rover Ludlow was pleasant and easy. We strive to ensure that all of our clients receive the best possible service at every interaction with us. We look forward to seeing you again soon at Sinclair Land Rover Ludlow and wish you many happy miles in your new Defender :)
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