The service provided was faultless. Never pushy, extremely professional. On handover the time given to explain the vehicles set up, the car was presented as if it was new. Mark was great.
Location
Switch locationParys Road, SY8 1YR Ludlow, GB
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See what reviewers are saying
I recently purchased a Land Rover Discovery from Sinclair Ludlow and the whole process from start to finish has been an exceptional example of excellent customer service. I telephoned in the morning a... See more
Yet another great experience, second Defender from these guys. Dealt with Philip in sales who was new to his role but still very helpful and considerably knowledgeable even though he was a newby!... See more
Company replied
It is totally down to the person who handled the sale. Mr Mark Sutcliffe, he respected how I said I wanted to be contacted and remained totally helpful throughout the process. His handover of the veh... See more
Company replied
Company details
About Sinclair Group - Sinclair Land Rover Ludlow
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Parys Road, SY8 1YR, Ludlow, United Kingdom
4.8
Excellent
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
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FANTASTIC
FANTASTIC
Charlie, Adam and Will, all superstars at Sinclair Land Rover making the purchase easy and stress free, superb support and handover, highly recommended 🤩
September 3, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mr Hilditch-Brown, thank you so much for your kind words. We're thrilled to hear that Charlie, Adam, and Will made your experience enjoyable and stress-free. Your recommendation means the world to us, and we look forward to assisting you again in the future! Enjoy your new vehicle!
Found what i wanted on lineGood experience
Found what i wanted on line
Glen was my contact, everything went smoothly and i would recomend Sinclairs Land Rovers everytime
August 23, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for your kind words. We’re thrilled to hear that Glen provided you with a smooth and positive experience. Your recommendation means a lot to us! If you need anything else in the future, don’t hesitate to reach out. Safe travels in your Land Rover!
From arranging our test drive to the…
From arranging our test drive to the conclusion of the purchase, we have received the highest level of professional attention and assistance, especially from Jessica Jennings
We are delighted to have now moved to both a new manufacturer and distributor and are looking forward to a long and valuable relationship
September 1, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Dear Mike & Annie, thank you so much for your wonderful feedback. We're thrilled to hear about your positive experience with Jessica Jennings and the team at Sinclair Land Rover Ludlow throughout your vehicle purchase. We greatly value your trust in us and are excited to start this new journey together with you. If you need anything in the future, please don’t hesitate to reach out.
Best wishes
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Valentin, thank you so much for your kind words. We're thrilled to hear you had a great experience with Mark. We look forward to serving you again in the future!
We would like to say a big thank you to…
We would like to say a big thank you to the service department After receiving a recall notice from Land Rover we contacted our nearest dealership in Shrewsbury They were the most unhelpful and rudest people refusing to book in the car No such problems with Ludlow They were courteous and helpful even apologising that we had to wait a while They even gave us a lift into Ludlow while they had the car We would not hesitate to recommend them Their Shrewsbury counterparts could learn a lot from them
August 28, 2024
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Susan, thank you for sharing your positive experience with our service department. We’re thrilled to hear that our team in Sinclair Land Rover Ludlow provided you with the courteous and helpful support you deserved, especially in contrast to your experience elsewhere. Your feedback is invaluable, and we truly appreciate your recommendation. We look forward to assisting you again in the future!
Best wishes
Sinclair Land Rover Ludlow
First class experience in buying our Defender from Jason.
Great communication from Jason who should us a number of defenders and discovery's explaining all the functions of each. He then allowed us to take them for a test drive and was totally relaxed and not pushing for a sale. We found the experience first class and when we travelled to Ludlow by train to pick up my defender Jason picked us up and on arrival at land rover offered refreshments again in a comfortable environment and sorted all the paperwork out with minimal fuss and time. Well done Jason keep up the good work. Simon & Julie
August 18, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Dear Simon & Julie, thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that Jason provided you with such exceptional service and made your visit enjoyable and stress-free. Your satisfaction is our top priority, and it’s great to know that everything from the test drives to the pickup process met your expectations. We truly appreciate your feedback and will make sure to pass on your compliments to Jason. Enjoy your new Defender, and we hope to see you again in the future!
Best wishes
Sinclair Land Rover Ludlow
What a shame from 5 to 4 stars
Would like to say 5 star the buying was great kept in touch while waiting for car to arrive .
Car was spot on very pleased .
Collected and paid great .
Told would be contacted as a catch up call NOTHING .
so no five star .
August 18, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Robert, thank you for your feedback. We’re thrilled to hear that you had a great experience with the buying process and love your new car. We apologise for the oversight regarding the follow-up call and appreciate you bringing it to our attention. We strive for excellent customer service, and your input helps us improve. We hope to connect with you again soon!
Great communication with sales man and…
Great communication with sales man and a very simple way of getting us into our new vehicle.
August 20, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mr Dudley, thank you for your wonderful review. We're thrilled to hear that you had a positive experience with our sales team and found the process of getting into your new vehicle so simple. We hope you're enjoying your new Land Rover. If you have any questions or need assistance in the future, don’t hesitate to reach out.
Excellent Service and Very Helpful with…
Excellent Service and Very Helpful with my order after being let down by other Land Rover Dealers.
Thank you
August 16, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you so much for your kind words. We're thrilled to hear that we could help you after your experience with other dealers. Our team at Sinclair Land Rover Ludlow is dedicated to providing excellent service, and we appreciate your trust in us. If you need anything else, please don’t hesitate to reach out!
Customer Service
Jason the sales representative was extremely professional and efficient in all his tasks. Its the staff that makes a company successful and you have a really good sales person. We will return to Ludlow even though we are 1 hour drive away.
Our family now own 3 Landrover vehicles, moving away from the German market and have been pleasantly surprised by Landrover vehicles. Well done.
August 15, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you so much for your kind words. We're thrilled to hear that Jason provided you with exceptional service and that you're enjoying your Land Rover vehicles. We truly value your support and the trust you've placed in us. We look forward to welcoming you back to Sinclair Land Rover Ludlow in the future. Safe travels and happy driving!
Great business and great people
Great business and great people. Thanks to Glenn for looking after us.
August 14, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Mr Steve, thank you for your kind review; we are happy to pass along your comments to Glenn and the team here at Sinclair Land Rover Ludlow for providing you with exceptional service. Please don't hesitate to reach out if there's anything additional we can do for you.
Best wishes
Sinclair Land Rover Ludlow
Great service
August 1, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Matthew, thank you so much for your high five-star rating. We are always more than happy to assist you if anything else comes up. Take care!
Staff very helpful and informative
Staff very helpful and informative. Assisted greatly with their detailed knowledge of the vehicle. Arrangements made smoothly and hassle free.
July 21, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Charlie, thank you for your kind words. We're thrilled to hear that our staff provided you with helpful service and made your experience smooth and hassle-free. Your satisfaction is our top priority, and we appreciate your feedback. If you need anything else in the future, don't hesitate to reach out!
Best wishes
Sinclair Land Rover Ludlow
Jason Soden was excellent in his…
Jason Soden was excellent in his approach. A sales guy that works for his customer to ensure everything is as it should be.
July 28, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Paul, we're glad you had such an excellent purchasing experience with us and in particular with Jason. We'll be sure to pass on your comments, so he receives the recognition he deserves. Thank you, and have a fantastic day!
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Mr Glyn, we are so pleased you enjoyed your visit to Sinclair Land Rover, Ludlow. Please let us know if there is anything else we can do for you; we are more than happy to help!
1st Class above and beyond service !!…
Jason Soden was extremely attentive through the whole process. Dealt with my existing vehicle and my New Purchase with absolutely no stress.
I driove 4 hours to the Dealership and would say I would definitely do this again when I come to change my SVR….
Range Rover was impeccably prepared.
All the staff are very friendly.
Would highly recommended this Team.
Dealing with Jason has reassured my faith in Main Dealer Value for Money…
July 28, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Spiral, your wonderful feedback and rating mean a lot to us. We're happy you found Jason to be so supportive during your experience here at Sinclair Land Rover, Ludlow and he has managed to restore your faith in main dealer value for money. We'll be sure to pass your comments across to Jason, so he gets the recognition he deserves. Thanks again for the recommendation, and have an amazing day!
Helpful service received!
Everyone was very helpful during my recent car purchase and everything went smoothly as I would have wished.
July 22, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Simone, thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're happy we could meet your expectations and the team at Ludlow helped make your buying experience a seamless one. Please let us know if there is anything else we can do for you; we are more than happy to help!
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Martin, thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're happy we could meet your expectations with our friendly and responsive service. We are always more than happy to assist you if anything else comes up. Take care!
Lovely sales women who was incredibly…
Lovely sales women who was incredibly knowledgeable and patient. Amazing service
July 10, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Lisa, thank you for your kind review; we are happy to pass along your comments to the team here at Sinclair Land Rover, Ludlow, who by the sounds of it delivered an exceptional service. Thank you again for the great review!
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Jay, thank you so much for your high rating, and for taking the time out to leave us feedback. We hope you have a great day! Best wishes, Sinclair Land Rover Ludlow.
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