Excellent salesman not pushy friendly & polite .Showroom was well laid out all the staff were welcoming & friendly. Got the service we were very happy with & would definitely go back .Would very high... See more
Location
Switch locationParys Road, SY8 1YR Ludlow, GB
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Mike (sales) constantly kept me informed as we moved through the purchase with both calls & emails. On collection day the car was beautifully prepped. Paperwork all very well explained & the handover... See more
Company replied
Yet another great experience, second Defender from these guys. Dealt with Philip in sales who was new to his role but still very helpful and considerably knowledgeable even though he was a newby!... See more
Company replied
We recently purchased a new Range Rover Velar and couldn’t be happier with the experience. Despite the well-known challenges currently affecting JLR, Mark at [Dealership Name] went above and beyond... See more
Company replied
Company details
About Sinclair Group - Sinclair Land Rover Ludlow
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Parys Road, SY8 1YR, Ludlow, United Kingdom
4.8
Excellent
210 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
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Excellent Service
The whole experience from start to finish was fantastic. From dealing with our existing vehicle to our purchase of our new vehicle. The whole process was very much stress free, smooth and easy.
Mark Sutcliffe was very professional, knowledgeable and friendly. He went above and beyond to make sure we were happy with everything. After we had test driven an Evoque at no stage did we feel pressured to purchase a vehicle.
Mark was extremely efficient during the handover process and even though there was a lot of information to give us he made us feel comfortable no matter how long it was taking. We had many questions and none of these phased him, his knowledge really was incredible.
We must also thank all the staff for being so attentive and always making us feel comfortable by chatting to us and providing beverages.
Thank you so much Mark for your great attitude and expertise.
Sandra, Derek (and Poppy!)
September 26, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you so much for sharing your positive experience with us, Sandra, Derek, and Poppy! We are thrilled to hear that Mark went above and beyond to make sure you were happy with your purchase. Our team at Sinclair Land Rover Ludlow works hard to provide a stress-free and smooth process, so it's great to know that you felt comfortable and well taken care of. We appreciate your kind words and hope you're enjoying your new vehicle!
Excellent 2nd time around too.....
Recently bought my second vehicle with Sinclairs at Ludlow via Charlie Webb. Really positive experience - good communication throughout and a seamless end to end process from purchase decision to driving off the forecourt.
September 25, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Tony, thank you for sharing your positive experience with Sinclair Land Rover Ludlow and Charlie Webb. We're thrilled to hear that your second vehicle purchase was a seamless and enjoyable process. We truly appreciate your feedback and look forward to serving you again in the future. Take care!
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish. Glenn was amazing and felt confident in buying from him, after sales is fantastic as well.
Huge thanks Sinclair at Ludlow you are the best in the buisness
September 20, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Anthony, thank you so much for your kind words. We’re thrilled to hear that you had such a positive experience with Glenn and our team at Sinclair Land Rover Ludlow. Your confidence in us and recognition of our after-sales service mean a lot. We appreciate your support and look forward to assisting you again in the future!
Excellent experience from start to beginning!
Great company to buy from. Huge thank you to Jessica who helped me throughout the purchase process, she gave me some great advice when it came to specifying my Defender Hardtop and kept me updated throughout. Thank you Jess!
September 23, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Steve, thank you so much for your kind words. We’re thrilled to hear that Jessica was able to assist you effectively during your purchase. Your feedback means a lot to us, and we’re glad you had a positive experience. We hope your still enjoying your new Defender Hardtop!
Best wishes,
Sinclair Land Rover Ludlow
Don't trust Land rover approved
Purchased a Discovery 5 less than 12 months ago. After driving <5k it has been in the local dealership more than not. Latest was issue with breaks where car was sold with none standard parts and what my local dealership described as poorly fitted front breaks. I have contacted Ludlow who have responded to say breaks were fine when they sold it. No other response to emails. Please dont ask me to email sale manger like your other reviews as I have done that and still not got a response.
September 26, 2024
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Alex, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better, but unfortunately this does mean asking you to email us your contact details, so we can contact you back directly to resolve. Please contact us at 01584 877231 or email salesmanager@landrover-ludlow.co.uk when you have an opportunity, and we will be more than happy to try and turn your experience around.
Simple
Simple - excellent customer service. We felt our custom was valued and nothing was too much trouble. Jason worked with us until we found exactly the right vehicle. Would use the dealership again.
September 20, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Allen, thank you so much for your kind words. We're thrilled to hear you had a great experience with Jason and the team. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Best wishes
Sinclair Land Rover Ludlow
Knowledgeable & Professional Staff
The staff were welcoming (great staff uniform by the way!) and Jason Soden who handled our initial enquiry and subsequent purchase, was also extremely helpful, friendly but very professional and knowledgeable throughout. This included the multitude of questions from us on the test drive which may have tested him! All resulting in a very streamlined process from start to final purchase.
September 1, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you so much for your kind words. We're thrilled to hear that you had a positive experience with our team, especially with Jason. It's great to know that his professionalism and knowledge made a difference during your purchase. We appreciate your feedback and look forward to serving you again in the future!
Best wishes,
Sinclair Land Rover Ludlow
Easy, knowledgable and no pressure
Jason and the team made the experience of buying the car easy, they were very knowledgable but when didn’t know they checked and/or found a colleague that did. These are highly technical cars and this aspect really helped. Jason was responsive with everything I asked along the way.
September 15, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Andrew, thank you so much for your kind words. We're thrilled to hear that Jason and the team were able to make your car-buying experience smooth and informative. Our goal is to provide exceptional service and support. We appreciate your feedback and look forward to assisting you in the future! Enjoy your new car!
Exceptional Experience!
Mark is true gentleman and a credit to land rover. He is very accomodating and trust worthy. He took his time to show us around our new vehicle and stayed late on his weekend to ensure we had a smooth handover. You can't ask for more.
Cheers!
September 14, 2024
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Chux, thank you so much for your kind words. We're thrilled to hear that Mark provided you with such exceptional service. He truly embodies our commitment to customer satisfaction. Hope you're are still enjoying your new vehicle, and don't hesitate to reach out if you need anything in the future.
Best wishes
Sinclair Land Rover Ludlow
Brilliant
Mark was absolutely brilliant! He was extremely tolerant as we changed our minds several times and never flustered. A five star service. Thank you to everyone involved.
September 6, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mark, thank you so much for your kind words. We're thrilled to hear that Mark provided you with exceptional service and handled your needs with such patience and professionalism. Your satisfaction means everything to us, and we appreciate your recognition of our team's efforts. If you need anything else in the future, don’t hesitate to reach out!
Best wishes,
Sinclair Land Rover Ludlow
Very nice and helpful people told me…
Very nice and helpful people told me everything about my vehicle
September 3, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi James, thank you so much for your kind words. We’re thrilled to hear that you had a positive experience with our team. We’re always here to provide assistance and information about your vehicle. If you have any other questions in the future, don’t hesitate to reach out!
Best wishes,
Sinclair Land Rover Ludlow
FANTASTIC
FANTASTIC
Charlie, Adam and Will, all superstars at Sinclair Land Rover making the purchase easy and stress free, superb support and handover, highly recommended 🤩
September 3, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mr Hilditch-Brown, thank you so much for your kind words. We're thrilled to hear that Charlie, Adam, and Will made your experience enjoyable and stress-free. Your recommendation means the world to us, and we look forward to assisting you again in the future! Enjoy your new vehicle!
Found what i wanted on lineGood experience
Found what i wanted on line
Glen was my contact, everything went smoothly and i would recomend Sinclairs Land Rovers everytime
August 23, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for your kind words. We’re thrilled to hear that Glen provided you with a smooth and positive experience. Your recommendation means a lot to us! If you need anything else in the future, don’t hesitate to reach out. Safe travels in your Land Rover!
From arranging our test drive to the…
From arranging our test drive to the conclusion of the purchase, we have received the highest level of professional attention and assistance, especially from Jessica Jennings
We are delighted to have now moved to both a new manufacturer and distributor and are looking forward to a long and valuable relationship
September 1, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Dear Mike & Annie, thank you so much for your wonderful feedback. We're thrilled to hear about your positive experience with Jessica Jennings and the team at Sinclair Land Rover Ludlow throughout your vehicle purchase. We greatly value your trust in us and are excited to start this new journey together with you. If you need anything in the future, please don’t hesitate to reach out.
Best wishes
Sinclair Land Rover Ludlow
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Valentin, thank you so much for your kind words. We're thrilled to hear you had a great experience with Mark. We look forward to serving you again in the future!
We would like to say a big thank you to…
We would like to say a big thank you to the service department After receiving a recall notice from Land Rover we contacted our nearest dealership in Shrewsbury They were the most unhelpful and rudest people refusing to book in the car No such problems with Ludlow They were courteous and helpful even apologising that we had to wait a while They even gave us a lift into Ludlow while they had the car We would not hesitate to recommend them Their Shrewsbury counterparts could learn a lot from them
August 28, 2024
Unprompted review
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Susan, thank you for sharing your positive experience with our service department. We’re thrilled to hear that our team in Sinclair Land Rover Ludlow provided you with the courteous and helpful support you deserved, especially in contrast to your experience elsewhere. Your feedback is invaluable, and we truly appreciate your recommendation. We look forward to assisting you again in the future!
Best wishes
Sinclair Land Rover Ludlow
First class experience in buying our Defender from Jason.
Great communication from Jason who should us a number of defenders and discovery's explaining all the functions of each. He then allowed us to take them for a test drive and was totally relaxed and not pushing for a sale. We found the experience first class and when we travelled to Ludlow by train to pick up my defender Jason picked us up and on arrival at land rover offered refreshments again in a comfortable environment and sorted all the paperwork out with minimal fuss and time. Well done Jason keep up the good work. Simon & Julie
August 18, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Dear Simon & Julie, thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that Jason provided you with such exceptional service and made your visit enjoyable and stress-free. Your satisfaction is our top priority, and it’s great to know that everything from the test drives to the pickup process met your expectations. We truly appreciate your feedback and will make sure to pass on your compliments to Jason. Enjoy your new Defender, and we hope to see you again in the future!
Best wishes
Sinclair Land Rover Ludlow
What a shame from 5 to 4 stars
Would like to say 5 star the buying was great kept in touch while waiting for car to arrive .
Car was spot on very pleased .
Collected and paid great .
Told would be contacted as a catch up call NOTHING .
so no five star .
August 18, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Robert, thank you for your feedback. We’re thrilled to hear that you had a great experience with the buying process and love your new car. We apologise for the oversight regarding the follow-up call and appreciate you bringing it to our attention. We strive for excellent customer service, and your input helps us improve. We hope to connect with you again soon!
Great communication with sales man and…
Great communication with sales man and a very simple way of getting us into our new vehicle.
August 20, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mr Dudley, thank you for your wonderful review. We're thrilled to hear that you had a positive experience with our sales team and found the process of getting into your new vehicle so simple. We hope you're enjoying your new Land Rover. If you have any questions or need assistance in the future, don’t hesitate to reach out.
Excellent Service and Very Helpful with…
Excellent Service and Very Helpful with my order after being let down by other Land Rover Dealers.
Thank you
August 16, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you so much for your kind words. We're thrilled to hear that we could help you after your experience with other dealers. Our team at Sinclair Land Rover Ludlow is dedicated to providing excellent service, and we appreciate your trust in us. If you need anything else, please don’t hesitate to reach out!
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