The service provided was faultless. Never pushy, extremely professional. On handover the time given to explain the vehicles set up, the car was presented as if it was new. Mark was great.
Location
Switch locationParys Road, SY8 1YR Ludlow, GB
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See what reviewers are saying
I recently purchased a Land Rover Discovery from Sinclair Ludlow and the whole process from start to finish has been an exceptional example of excellent customer service. I telephoned in the morning a... See more
Yet another great experience, second Defender from these guys. Dealt with Philip in sales who was new to his role but still very helpful and considerably knowledgeable even though he was a newby!... See more
Company replied
It is totally down to the person who handled the sale. Mr Mark Sutcliffe, he respected how I said I wanted to be contacted and remained totally helpful throughout the process. His handover of the veh... See more
Company replied
Company details
About Sinclair Group - Sinclair Land Rover Ludlow
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Parys Road, SY8 1YR, Ludlow, United Kingdom
4.8
Excellent
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Martyn, we are so pleased you enjoyed your visit to Sinclair Land Rover, Ludlow! We hope to be of service to you again in the future.
Best wishes,
Sinclair Land Rover, Ludlow
Great service
Great service, did everything they were asked. Great communication from Mark. Delivery to my home was perfect, delivery driver was a lovely guy.
June 29, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mr Barnes, thank you so much for your positive comments about Sinclair Land Rover, Ludlow. We'll make sure Mark and the team get the recognition they deserve for providing such a great service. If you need anything else from us, please feel free to give us a call or stop by. Have a great day :)
I recently bought a defender from…
I recently bought a defender from Sinclair Ludlow. From initial contact right up until collection everything went smoothly. I was kept informed all the way.
Mark Sutcliffe was the sales executive I dealt with. He was honest and informative about the vehicle I purchased, he is an asset to Sinclair.
I would definitely recommend and use again.
June 29, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi David, thank you so much for your high rating. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. We'll make sure Mark gets the recognition he deserves. Have a great day!
Jess was very helpful and quick to…
Jess was very helpful and quick to respond, Super smooth transaction, Extremely happy with my new Defender.
June 26, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're so happy we could exceed your expectations and will make sure Jess gets the recognition she deserves. Wishing you many happy miles in your new Defender :)
From the moment I made my initial…
From the moment I made my initial enquiry about purchasing a approved used JLR vehicle, the sales rep “Jessica” was very helpful & professional in providing the information required to complete the exchange of my own vehicle and the purchase of my new one.
I travelled from the NE of Scotland and the journey there and back went flawlessly.
June 17, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're thrilled to hear we exceeded your expectations from initial contact to handover of vehicle. We'll pass on your comments to Jess and the team here at Ludlow. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Great Service
Excellent service from start to finish. Mark was on it from the moment I walked into the showroom. We discussed the spec options for a while with all queries being answered swiftly and clearly making it easy to decide on which options I wanted to go for.
After order I was kept up to date often and the arrival date of my car was early which made it even sweeter.
Very happy with everything.
Thank you
June 23, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Simon, we're so glad that we were able to go above and beyond your expectations, which is something we strive for every day at Sinclair Land Rover, Ludlow. We'll make sure we pass on the comments to Mark, so he gets the recognition he deserves. Thank you again for the great review!
Great service great company
June 21, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Ian, thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're happy we could meet your expectations. Have a fantastic day!
Excellent customer service
With this being our first purchase of buying a new car, we’ve received excellent customer service from start to finish. Always on hand to answer any questions we had and overall a refreshing experience .
June 16, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Mark, thank you so much for your high rating. We are so pleased you enjoyed your experience of purchasing your first new car with Sinclair Land Rover, Ludlow. Feel free to reach out to us if you need anything. Have a wonderful day!
Excellent service
Excellent service. Well priced deal. Easy transaction, clear and easy comms. Would definitely use them again.
June 12, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Andrew, thank you so much for the positive review. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Communication with Jess in sales and…
Communication with Jess in sales and her colleagues was easy. Even the delivery of the vehicle was painless.
June 14, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Mr Gibson, we're so glad that we were able to go above and beyond your expectations to make your purchase with us an easy and seamless experience. We'll make sure Jess and the team here at Sinclair Land Rover Ludlow get the recognition they deserve. Thank you again for the great review!
Great service, very helpful, nothing was too much trouble
Charlie Webb was very helpful and took time to explain the differences between the models etc, making our decision process easier. Nothing was too much trouble, the service was excellent!
June 7, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Julia, we're glad you had such an excellent experience with us! We'll be sure to pass on your comments to Charlie and the team here at Sinclair Land Rover Ludlow. Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!
Very professional service
June 9, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Mr Bell, thank you so much for the positive review! We always strive to provide exceptional and professional service to every client, and are pleased to hear that you enjoyed your experience here at Sinclair Land Rover, Ludlow. Thank you so much again for your feedback. We hope you have a great day!
Charles (Charlie) was fabulous start to…
Charles (Charlie) was fabulous start to finish. A really good buying experience.
June 8, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Alex, we are very happy we could provide you with such a positive buying experience, and will make sure Charlie gets the recognition he deserves. Please let us know if there is anything else we can do for you; we are more than happy to help!
Personable, friendly, helpful and practical
Truly personal engagement from multiple people in the company which made me feel valued and confidence that not only would they be interested in achieving a sale but also looking after all aspects of support, services and anything else that might arise. Their support after purchase has been great and I look forward to a continuing friendly relationship.
May 31, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Paul, we're glad you had such a wonderful and personal experience with us, which is what we strive to achieve with every client. We look forward to continuing our relationship with you for many years to come. Thank you so much again for your feedback. We hope you have a great day!
Fabulous Customer Service
We visited Sinclair Land Rover Ludlow, for a ‘look’ at what vehicle we might upgrade to. Glenn was our salesman and was really friendly and accommodating.
Originally we were looking at a Velar, but after a closer look we soon realised it wasn’t going to be big enough for our young family. We were soon pointed in the direction of a Discovery and Glenn was very helpful and explained all features etc. After a test drive our minds were soon made up, the deal was done and less than a week later we were back to part exchange our Tiguan and collect our Discovery.
Our experience was great and would highly recommend.
May 12, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Thank you for taking the time to leave us a review! We're so glad you had a great experience and that Glenn was able to make the decision easier for you! - Sinclair Group
Sales Executive - Mark
The sales executive Mark was extremely helpful and explained the whole buying and PCP purchase process in a very detailed manner. He took extra time to explain, in simple terms, all the variety of functions that the Evoque has, which were all very new to me.
My partner and I were impressed with Mark's overall professionalism and would highly recommend him to anyone thinking of buying a Land Rover/Range Rover for the first time.
May 15, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Trevor, we're so glad that we were able to help you in finding the right car. We'll make sure Mark gets the recognition he deserves. Please don't hesitate to reach out if there's anything else we can do for you. Many thanks - Sinclair Group
Underwhelming
I was expecting a more premium experience, I have to admit it was more of an anticlimax. I was super excited about picking up the new car. Having travelled a decent journey to get there I wasn’t even offered a coffee and the welcome just didn’t feel very warm. The negotiating and info received prior to buying the car was all very good in fairness, it was just the experience in the showroom that felt rushed and like I was a bit of an inconvenience. Appreciate this is open to opinion but that’s mine!
May 6, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Tara, we truly appreciate your honest feedback, but are obviously disappointed to read your comments. Providing an exceptional experience at every touch point is always our aim, and no client is ever an inconvenience to us. We would love the opportunity to discuss this further with you. Please let us know if there is a convenient time and contact number to reach you on. You can also email us direct on salesmanager@landrover-ludlow.co.uk if this helps, and one of the Sales Managers at Ludlow will contact you. Best wishes, Sinclair Land Rover Ludlow
Fab experience with Glenn
Fab experience with Glenn, process was very simple from end to end. The car was as described. I recommend Glenn and the dealership.
May 12, 2024
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Julian, thank you for sharing your positive experience. We'll make sure Glenn gets the recognition he deserves. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Andrew, thank you so much for the positive review! We always aim to provide exceptional client care at every touch point, so we're thrilled to read your comments. Thank you again for the great review!
Reply from Sinclair Group - Sinclair Land Rover Ludlow
Hi Nigel, thank you for taking the time to leave a review for us at Sinclair Land Rover, Ludlow. We're thrilled we could exceed your expectations. We hope to see again you soon!
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