Sinclair Group - Sinclair Land Rover Swansea Reviews 

517
TrustScore 5 out of 5

4.8

Swansea Enterprise Park, SA6 8QP Swansea, GB


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Rated 5 out of 5 stars

Marc Roberts was amazing... the whole experience from start to finish was flawless. Having already had a Landrover from another store, purchasing this one from Swansea and dealing with Marc was profes... See more

Rated 5 out of 5 stars

The whole experience was seamless from first point of contact by telephone to vehicle delivery and the follow up contact. Customer service was phenomenal and Lewis went out of his way to ensure that I... See more

Rated 5 out of 5 stars

Excellent service provided in a relaxed atmosphere. Chey was extremely pleasant and very helpful in arranging everything we needed. Nothing was too much trouble. An outstanding service topped off by o... See more

Rated 5 out of 5 stars

From first making contact with Chey, he kept in touch at every point, was not pushy and took time to understand what we wanted. Even though we were purchasing at the lower end of the range he made u... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Repair and Maintenance
  4. Used Car Dealer

About Sinclair Group - Sinclair Land Rover Swansea

Written by the company

𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.

We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.

Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.

We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.

So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.


Contact info

  • Swansea Enterprise Park, SA6 8QP, Swansea, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

517 reviews

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Replied to 77% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(517)

1,906 reviews in the last 12 months

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Rated 5 out of 5 stars

DAZZLED !

DAZZLED ! Apart from being the loveliest people to deal with, the customer service here is exceptional - we were dazzled by the whole experience.
Especially would like to thank Cameron and Scott for their patience and care with our recent purchase.
Now we've found you, we look forward to purchasing our new vehicles from you again in the future. Worth a little trip over the severn bridge to deal with you guys xxx

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great staff reaiy helpfull

Great staff reaiy helpfull
Very clean and tidy showroom

February 26, 2026
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you so much for leaving such a lovely review, we really appreciate it.

Rated 5 out of 5 stars

I am very pleased with the level of…

I am very pleased with the level of care and consideration through the whole process, top notch from start to finish!

April 24, 2026
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

We are thrilled to hear the service we provided was so good. This is everything we strive to deliver to our clients .

Thank you for leaving us such positive feedback.

Rated 5 out of 5 stars

Fantastic Scot Llewelyn the salesman…

Fantastic Scot Llewelyn the salesman was so helpful cannot be faulted thank you Scot Robert Nash

May 2, 2026
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Reply from Sinclair Group - Sinclair Land Rover Swansea

We are thrilled that Scott looked after you so well. We will be sure to pass on your positive comments to Scott.

Rated 5 out of 5 stars

First class team

First class team
Great service

May 2, 2026
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Reply from Sinclair Group - Sinclair Land Rover Swansea

First class team is everything we aim to deliver to our clients. So glad you were looked after so well at JLR Swansea.

Rated 5 out of 5 stars

Standout service from George

After recently buying cars at both Audi and Mercedes the service at Land Rover Swansea far surpassed all other experiences from start to finish.
George made the purchase experience smooth & effortless, collection was excellent and the car is perfect.
Thank you so much George 💙 best car purchase experience to date!

May 2, 2026
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Reply from Sinclair Group - Sinclair Land Rover Swansea

George really does go the extra mile for our clients and we are thrilled he made the while experience exceptional for you.

Thank you so much for this fantastic feedback.

Rated 5 out of 5 stars

Excellent

Excellent
information from an obviously knowledgeable and experienced sales person (Ryan). The explanation of the cars systems allowed me to drive the vehicle home with ease.
The companys presentation of the car, along with the gifts, I thought was very professional.

April 26, 2026
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Reply from Sinclair Group - Sinclair Land Rover Swansea

We are thrilled you enjoyed the whole experience with us. We always aim to deliver outstanding service and we are so happy you were looked after so well by Ryan.

Rated 5 out of 5 stars

Staff were excellent

Staff were excellent. Friendly and professional. The company is very focused on customer satisfaction. The reception staff are friendly and welcoming with a quick offer of refreshments. The sales staff are courteous and knowledgeable as are the service team.

April 20, 2026
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Reply from Sinclair Group - Sinclair Land Rover Swansea

We are so pleased we delivered a positive experience for you. JLR Swansea strive for positive feedback like this , thank you.

Rated 5 out of 5 stars

As usual a fantastic service from land…

As usual a fantastic service from land rover swansea.
Lewis and the team outdone my expectations and knocked it out of the park.
Just one more step to make a experience an outstanding one.

April 2, 2026
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Reply from Sinclair Group - Sinclair Land Rover Swansea

Mr Hatton , this review is everything we aim to deliver. We are thrilled that you had an exceptional experience with us.

Rated 5 out of 5 stars

Kerry Hill - RR Evoque

The show room is very friendly and inviting, the appointed sales person Chey fully understood our needs and was excellent attention to detail - no rushing of our decisions enabling us time to get the right car for us.
Front of house staff are attentive and ensure that you are looked after with an excellent cup of tea also.
Collection of our vehicle was a full customer experience making sure we felt special.
Chey was brilliant - 10/10 on looking after us.

April 2, 2026
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Chey always delivers such a personal experience for our clients, we are thrilled you were looked after so well by him.
Thank you for such a positive review.

Rated 5 out of 5 stars

Range Rover Sport purchase

Purchased a Range Rover Sport from Sinclair in Swansea. Can’t say enough really. Excellent customer service. Great sales support from Che. Nothing too much trouble. Good communication through the process. Very knowledgable on the whole process in fairness. The product speaks for itself..

April 14, 2026
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you so much for your lovely feedback. We are honestly thrilled you had such a positive experience with us,

Rated 5 out of 5 stars

Ben was brilliant today

November 26, 2025
Unprompted review
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Reply from Sinclair Group - Sinclair Land Rover Swansea

Hi Rob
We will pass your positive feedback on to Ben, thank you for your feedback.

Rated 5 out of 5 stars

The honesty

The honesty, knowledge and integrity shown by Scott was amazing and really enjoyed the experience of buying a vehicle with him.

December 22, 2025
Unprompted review
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Mr Davies we are thrilled Scott gave you such an amazing experience with us. We will be sure to pass on your lovely comments to him.

Rated 5 out of 5 stars
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Hi Damian, thank you for your feedback. Marc takes great pride in providing excellent service to our clients and we are thrilled to hear about your positive experience. We appreciate your business and look forward to serving you again in the future!

Best wishes,
Sinclair Land Rover Swansea

Rated 1 out of 5 stars

Worst handover I have ever had having…

Worst handover I have ever had having spent £80k i was an inconvenience to them. The things I need to know i will sort on the Internet because their product knowledge is minus 100%. Luckily I was exchanging for the same model car but newer. Dreadful experience last car i buy with Sinclair Landrover.

April 2, 2026
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Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for your feedback. We’re very sorry to hear about your experience, especially at handover - this should be an informed and enjoyable moment.

While we are still reviewing the details with the team, your comments regarding the experience and product knowledge are being taken seriously. We would appreciate the opportunity to speak with you directly and understand more. Please contact us on 01792 398901 or email salesmanager@landrover-swansea.co.uk.

Best wishes,
Sinclair Land Rover Swansea

Rated 5 out of 5 stars

Always a very rewarding and…

Always a very rewarding and professional experience

April 2, 2026
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Hi Mark, thank you for your kind words! We strive to provide a first-class and professional experience for all of our clients. We're grateful for your support and loyalty.

Best wishes,
Sinclair Land Rover Swansea

Rated 2 out of 5 stars

Booked in handover date and on day of…

Booked in handover date and on day of handover was told car had not arrived ☹️

April 2, 2026
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Hi Andrew, we apologise for the inconvenience and disappointment regarding your car's handover date. We are committed to making it right and will keep you updated every step of the way. Thank you for your understanding.

Best wishes,
Sinclair Land Rover Swansea

Rated 5 out of 5 stars

Good service

Pleasant retail experience compared to other local dealers

March 25, 2026
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Reply from Sinclair Group - Sinclair Land Rover Swansea

Hi Mark, thank you for choosing us! We strive to make your retail experience as pleasant as possible. We appreciate your feedback and look forward to serving you again soon.

Best wishes,
Sinclair Land Rover Swansea

Rated 2 out of 5 stars

Just not up to standard for premium brand,

The vehicle was not ready for collection when agreed, items agreed to be done were not done, more delays.
The underside of the engine had a protective cover held on with a piece of tape and when I arrived home was hanging off. The engine bay needed cleaning which I have now had done. For a vehicle just over a year very disappointing.
I have had Land Rover sports for years and this was by far the worst experience by far.

Contacted the dealer as advised in there reply and have not had any reply, again disappointing

March 29, 2026
Sinclair Group - Sinclair Land Rover Swansea logo

Reply from Sinclair Group - Sinclair Land Rover Swansea

Thank you for your feedback, and we're very sorry to hear about your experience.

What you’ve described around the vehicle preparation, delays, and condition at handover is not the standard we expect to deliver, and we completely understand your disappointment, especially as a long-standing Range Rover client

We would really appreciate the opportunity to look into this further and put things right. Please contact us directly on 01792 398901 or salesmanager@landrover-swansea.co.uk, so we can support you.

Best wishes,
Sinclair Land Rover Swansea

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