Marc Roberts was amazing... the whole experience from start to finish was flawless. Having already had a Landrover from another store, purchasing this one from Swansea and dealing with Marc was profes... See more
Location
Switch locationSwansea Enterprise Park, SA6 8QP Swansea, GB
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The whole experience was seamless from first point of contact by telephone to vehicle delivery and the follow up contact. Customer service was phenomenal and Lewis went out of his way to ensure that I... See more
Excellent service provided in a relaxed atmosphere. Chey was extremely pleasant and very helpful in arranging everything we needed. Nothing was too much trouble. An outstanding service topped off by o... See more
From first making contact with Chey, he kept in touch at every point, was not pushy and took time to understand what we wanted. Even though we were purchasing at the lower end of the range he made u... See more
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Company details
About Sinclair Group - Sinclair Land Rover Swansea
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Swansea Enterprise Park, SA6 8QP, Swansea, United Kingdom
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Replied to 77% of negative reviews
Typically replies within 1 month
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Reply from Sinclair Group - Sinclair Land Rover Swansea
DAZZLED !
DAZZLED ! Apart from being the loveliest people to deal with, the customer service here is exceptional - we were dazzled by the whole experience.
Especially would like to thank Cameron and Scott for their patience and care with our recent purchase.
Now we've found you, we look forward to purchasing our new vehicles from you again in the future. Worth a little trip over the severn bridge to deal with you guys xxx

Reply from Sinclair Group - Sinclair Land Rover Swansea
I am very pleased with the level of…
I am very pleased with the level of care and consideration through the whole process, top notch from start to finish!

Reply from Sinclair Group - Sinclair Land Rover Swansea
Fantastic Scot Llewelyn the salesman…
Fantastic Scot Llewelyn the salesman was so helpful cannot be faulted thank you Scot Robert Nash

Reply from Sinclair Group - Sinclair Land Rover Swansea

Reply from Sinclair Group - Sinclair Land Rover Swansea
Standout service from George
After recently buying cars at both Audi and Mercedes the service at Land Rover Swansea far surpassed all other experiences from start to finish.
George made the purchase experience smooth & effortless, collection was excellent and the car is perfect.
Thank you so much George 💙 best car purchase experience to date!

Reply from Sinclair Group - Sinclair Land Rover Swansea
Excellent
Excellent
information from an obviously knowledgeable and experienced sales person (Ryan). The explanation of the cars systems allowed me to drive the vehicle home with ease.
The companys presentation of the car, along with the gifts, I thought was very professional.

Reply from Sinclair Group - Sinclair Land Rover Swansea
Staff were excellent
Staff were excellent. Friendly and professional. The company is very focused on customer satisfaction. The reception staff are friendly and welcoming with a quick offer of refreshments. The sales staff are courteous and knowledgeable as are the service team.

Reply from Sinclair Group - Sinclair Land Rover Swansea
As usual a fantastic service from land…
As usual a fantastic service from land rover swansea.
Lewis and the team outdone my expectations and knocked it out of the park.
Just one more step to make a experience an outstanding one.

Reply from Sinclair Group - Sinclair Land Rover Swansea
Kerry Hill - RR Evoque
The show room is very friendly and inviting, the appointed sales person Chey fully understood our needs and was excellent attention to detail - no rushing of our decisions enabling us time to get the right car for us.
Front of house staff are attentive and ensure that you are looked after with an excellent cup of tea also.
Collection of our vehicle was a full customer experience making sure we felt special.
Chey was brilliant - 10/10 on looking after us.

Reply from Sinclair Group - Sinclair Land Rover Swansea
Range Rover Sport purchase
Purchased a Range Rover Sport from Sinclair in Swansea. Can’t say enough really. Excellent customer service. Great sales support from Che. Nothing too much trouble. Good communication through the process. Very knowledgable on the whole process in fairness. The product speaks for itself..

Reply from Sinclair Group - Sinclair Land Rover Swansea
Ben was brilliant today

Reply from Sinclair Group - Sinclair Land Rover Swansea
The honesty
The honesty, knowledge and integrity shown by Scott was amazing and really enjoyed the experience of buying a vehicle with him.

Reply from Sinclair Group - Sinclair Land Rover Swansea
Marc was excellent in all he did for us

Reply from Sinclair Group - Sinclair Land Rover Swansea
Worst handover I have ever had having…
Worst handover I have ever had having spent £80k i was an inconvenience to them. The things I need to know i will sort on the Internet because their product knowledge is minus 100%. Luckily I was exchanging for the same model car but newer. Dreadful experience last car i buy with Sinclair Landrover.

Reply from Sinclair Group - Sinclair Land Rover Swansea

Reply from Sinclair Group - Sinclair Land Rover Swansea
Booked in handover date and on day of…
Booked in handover date and on day of handover was told car had not arrived ☹️

Reply from Sinclair Group - Sinclair Land Rover Swansea

Reply from Sinclair Group - Sinclair Land Rover Swansea
Just not up to standard for premium brand,
The vehicle was not ready for collection when agreed, items agreed to be done were not done, more delays.
The underside of the engine had a protective cover held on with a piece of tape and when I arrived home was hanging off. The engine bay needed cleaning which I have now had done. For a vehicle just over a year very disappointing.
I have had Land Rover sports for years and this was by far the worst experience by far.
Contacted the dealer as advised in there reply and have not had any reply, again disappointing

Reply from Sinclair Group - Sinclair Land Rover Swansea
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