Just collected my second car from this great dealership. Joe Kelly ,my sales exec is an absolute star and all round great guy. Apart from the great deal he worked out for me, nothing is too much t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After a terrible experience at another Skoda dealership elsewhere in the UK I was really anxious about going through the process of purchasing a new car again. However, Martin at Sinclair made it real... See more
Company replied
Exemplary service from the sales team at Sinclair Skoda Swansea. Treated myself to a nearly new Kamiq as an early retirement present and the team could not have been more helpful and friendly. Rob (an... See more
Company replied
The salesperson was extremely helpful. He gave us an approximate date for delivery of the new car but it arrived earlier than anticipated which I was really pleased about. We arranged a time for hand... See more
Company replied
Company details
About Sinclair Group - Sinclair Skoda Swansea
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Gorseinon Road, SA4, Penllergaer, Wales, United Kingdom
- 01792 621710
4.9
Excellent
223 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New car purchase
After a terrible experience at another Skoda dealership elsewhere in the UK I was really anxious about going through the process of purchasing a new car again. However, Martin at Sinclair made it really easy and put me at ease. I would recommend Sinclair Skoda Swansea.
July 6, 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Rhiannon,
Thank you for this 5-star score and kind words following your recent purchase at Sinclair Škoda Swansea.
We're delighted to read that Martin made your search and buying process easy and that he was able to put you at ease throughout.
We really do appreciate your recommendation and hope you enjoy every mile in your new Škoda car! Should Martin or the wider team be able to assist with anything throughout your ownership, please do let us know and we'd be happy to help.
Kind regards,
Sinclair Group
Superb
Staff were responsive and personable throughout the whole process and measures taken to ensure my vehicle was immaculate for collection. Highly recommend.
July 2, 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Lewis,
Thank you for this 5-star score and for your kind words following your recent purchase at Sinclair Škoda Swansea.
We strive to provide a personable and attentive customer service and are glad to hear that our staff took great care of you and your new Škoda.
We wish you many happy years in your new Škoda car and look forward to welcoming you back to our showroom again in the future! Thank you also for your recommendation, we truly do appreciate it.
Kind regards,
Sinclair Group
Excellent Dealership
Just collected my second car from this great dealership.
Joe Kelly ,my sales exec is an absolute star and all round great guy. Apart from the great deal he worked out for me, nothing is too much trouble ,he really goes out of his way to do all he can for his customers.
Highly recommend this dealership and joe in particular.
If youre looking for a new car, you cant go wrong with the team at Sinclair Skoda.
July 8, 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Paul,
Thank you so much for this 5-star score and for choosing Sinclair Škoda Swansea once again for your second car purchase!
We greatly appreciate your kind words about your experience and in particular Joe Kelly on our Sales team. Our team takes pride in providing exceptional service and finding the best deal for our customers - we're delighted to read this was your experience too.
Thank you for your recommendation, we do appreciate it and look forward to welcoming you back to Sinclair Škoda Swansea again in the future.
Kind regards,
Sinclair Group
Staff are so helpful and they work hard…
Staff are so helpful and they work hard to make sure I had the best of deals.
July 5, 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Stephen,
Thank you for this 5-star score and your kind words following your recent purchase at Sinclair Škoda Swansea.
We're so pleased to read that you found our team to offer a helpful service and that they worked hard to get you the best deal on your new Škoda car.
Thank you for choosing Sinclair Škoda - we truly appreciate your business and look forward to welcoming you back to our Swansea showroom again in the future.
Kind regards,
Sinclair Group
Martin in Swansea really listened and…
Martin in Swansea really listened and found the best deal on the right car for me 😊 Picked up my lovely new car Friday. Really happy, thank-you Martin!
July 3, 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Ruth,
Thank you so much for your kind words and this 5-star score following your recent purchase at Sinclair Škoda Swansea.
Martin and the wider team take pride in listening to our customers and finding the best deal for you on your perfect car. We're delighted to read that you are really happy with the overall experience with us and are enjoying your lovely new Škoda!
We wish you many happy years in your new car and thank you for choosing Sinclair Škoda Swansea for your upgrade.
Kind regards,
Sinclair Group
Great service buying my new Skoda Karoq
Great service from Joe and Adam at Sinclair Skoda Swansea. Joe was so helpful, looked after us brilliantly and is a credit to the sales team. Adam stood in for Joe when we visited on Joe’s day off and also gave us great service. So pleased, thank you.
June 30, 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Caroline,
Thank you for this 5-star score and kind words following your recent purchase at Sinclair Škoda Swansea!
We're delighted to read how both Joe and Adam on our team provided a great service to you throughout your time with us.
We wish you many happy years in your new Škoda car. Should Joe, Adam or the wider team be able to assist with anything throughout your ownership, please do let us know and we'll be happy to help.
Kind regards,
Sinclair Group
Exemplary service from the sales team…
Exemplary service from the sales team at Sinclair Skoda Swansea. Treated myself to a nearly new Kamiq as an early retirement present and the team could not have been more helpful and friendly. Rob (and Charles in follow up) were not pushy at all and answered all of my questions without fuss or drama. Would highly recommend.
June 26, 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Richard,
Thank you for your kind words and this 5-star score following your recent purchase at Sinclair Škoda Swansea!
We're thrilled to read that you had an exceptional experience with Rob and Charles in our sales team. We strive to provide a professional service without being pushy, and we're glad we could answer all of your questions.
Congratulations on your new Kamiq and early retirement! Thank you for recommending us - we do appreciate it.
We wish you many happy years in your new Kamiq!
Kind regards,
Sinclair Group
Good all round experience buying new car
June 29, 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello DM,
Thank you for this 5-star score following your recent purchase at Sinclair Škoda Swansea!
We're delighted to read that you found your experience to be great all-round.
Thank you for choosing Sinclair Škoda for your new car purchase - we wish you many happy years in your new Škoda car.
Kind regards,
Sinclair Group
Great Price Kodiaq and professional service
Rob at Skoda made the purchase of my new Kodiaq really straightforward. I very much appreciated the follow-up call . All in all, a very welcoming and professional experience, and of course a great price!
June 21, 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Jon,
Thank you for this 5-star score following your recent purchase at Sinclair Škoda Swansea.
It's great to read how Rob in our team made sure to provide a welcoming and professional service to you throughout, and that you were given a great deal to upgrade!
We wish you many happy years in your new Škoda Kodiaq. Should Rob or the wider team be able to assist with anything throughout your ownership, please do get in touch and we'd be happy to help.
Thank you for choosing Sinclair Škoda - we look forward to welcoming you back to our dealership again in the future!
Kind regards,
Sinclair Group
What an easy and competent service for…
What an easy and competent service for purchasing new car. The assistant , Joe was superb , really friendly explained everything with clarity and arranged whole purchase
June 18, 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Mr John,
Thank you for your kind words and this 5-star score following your recent purchase at Sinclair Škoda Swansea!
We are thrilled to hear that Joe provided excellent service and made your car buying experience easy and pleasant. We appreciate you choosing Sinclair Group for your upgrade and look forward to assisting you again in the future! We wish you many happy years in your new Škoda car.
Kind regards,
Sinclair Group
We were highly satisfied with our…
We were highly satisfied with our experience when going through the process of buying our new car at Skoda Swansea. We were met by a highly professional and very knowledgeable member of staff Martin Brown who gave us all the information we were looking for and did not feel pressurised at all throughout the whole process from start to finish. All other staff members we came into contact at Skoda Swansea were extremely professional and welcoming also. Extremely happy with our experience and our new car.
June 7, 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Steffan,
Thank you for your comments and 5-star score following your recent purchase at Sinclair Škoda Swansea.
We're delighted to read how you found Martin to provide a professional and knowledgeable service, and that you didn't feel pressured throughout the process of finding your perfect Škoda!
It's great to hear you are extremely satisfied with your new Škoda car and the overall experience at our dealership. We wish you many happy years in your new car and look forward to welcoming you back to our Swansea showroom again in the future.
Kind regards,
Sinclair Group
Welcoming Staff
Very nice Lady ,who's name i didn't catch at reception, provided me with a nice cup of coffee and a cake, while waiting for Joe to handover vehicle i purchased . Very satisfied with vehicle so far, ticks all the boxes i was looking for ,Joe was very helpful with handover and a nice person do deal with all through the purchase of vehicle, would recommend Skoda Swansea to family and friends.
June 14, 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Mr Davies,
Thank you for sharing your positive experience with us and for your 5-star score!
We are thrilled to hear that our team at Sinclair Škoda Swansea, especially the reception team and Joe, provided you with excellent service. We are also glad that you are satisfied with your new Škoda car and we appreciate your recommendation.
Enjoy every mile in your new Škoda! We look forward to welcoming you back to our dealership again in the future.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Suzi,
Thank you so much for this 5-star score and your review! We strive to provide the best service possible to all our customers and we are thrilled to hear that you had a superb experience with us. We look forward to welcoming you back to Sinclair Škoda Swansea again in the future.
Kind regards,
Sinclair Group
Everything went smoothly staff were…
Everything went smoothly staff were good, car seems to be fine so far
June 7, 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello David,
Thank you for this 5-star review following your recent purchase at Sinclair Škoda Swansea!
We're delighted to read that you found the purchase process to go smoothly and our team to have provided a helpful and efficient service to you. We wish you many happy years and happy miles in your new Škoda car! Should our team be able to assist with anything throughout your ownership, please do let us know and we'll be happy to help.
Thank you for choosing Sinclair Škoda and for sharing your experience - we do appreciate it!
Kind regards,
Sinclair Group
Never knew it was so easy to buy a…
Never knew it was so easy to buy a brand new car
Thanks so much
May 31, 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Mrs White,
Thank you for your kind words and this 5-star score following your recent purchase at Sinclair Škoda Swansea!
We are thrilled to read that you had a great experience buying your Škoda with our team. We strive to make the process as easy and stress-free as possible, so its great to know this is the experience you enjoyed.
Thank you for choosing Sinclair Škoda! We appreciate your business and look forward to welcoming you back to our dealership again in the future.
Kind regards,
Sinclair Group
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello David,
Thank you for this 4-star review and your kind words. We're thrilled to hear that the Sales Executive you met with was helpful and that you had a great test drive experience. We strive to provide prompt and knowledgeable service for all our customers, so it is great to read this is the experience you enjoyed.
Thank you for sharing your review, we appreciate you choosing Sinclair Škoda Swansea and look forward to welcoming you back to our showroom again in the future.
Kind regards,
Sinclair Group
The smooth handling of the purchase…
The smooth handling of the purchase process.
Quality of the vehicle.
May 29, 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Garry,
Thank you for your positive feedback and for this 5-star score! We're thrilled to hear that you found the purchase process here at Sinclair Škoda Swansea to go smoothly and that quality of your chosen Škoda exceeded expectations. We strive to provide the best experience for our customers, so it's great to read that this was the level of service you enjoyed.
Many thanks for choosing Sinclair Škoda - we look forward to welcoming you back to our showroom again soon!
Kind regards,
Sinclair Group
Great from start to finish.
Great communication from start to finish. Helped me out with my part ex at the last minute which was a great help. Will be back again in the future.
Martin was excellent throughout.
Thank you
May 29, 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Mr Hamer
Thank you so much for this 5-star score and for your kind words. We are thrilled to hear about your positive experience with Martin and the team at Sinclair Škoda Swansea.
It was a pleasure to help you find your perfect Škoda and we hope you enjoy many happy years of motoring! Should Martin and the wider team be able to assist with anything throughout your ownership, please do let us know and we'll be happy to help.
Many thanks,
Sinclair Group
A great dealership to purchase a car from
A first class experience purchasing our first Skoda. Joe was brilliant, patient and great to deal with. We never felt rushed or pressured. Got a really good deal on the car we really wanted. Would highly recommend Skoda Sinclair.
May 23, 2026
Unprompted review
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Helen,
Thank you for this 5-star score and for your kind words following your recent purchase at Škoda Swansea!
We're thrilled to hear that you had a first class experience purchasing your first Skoda. It's our goal to provide exceptional service and we're glad Joe made your car buying experience a great one.
We appreciate your recommendation and look forward to seeing you again in the future!
Kind regards,
Sinclair Group
Great service and friendly staff
May 16, 2026
Reply from Sinclair Group - Sinclair Skoda Swansea
Hello Lee,
Thank you for taking the time to leave this positive review and for the 5-star score!
We’re thrilled to hear that you had a great experience with our team. Everyone at Škoda Swansea strives to provide an excellent service and a warm and welcoming atmosphere for all of our customers, so it's great to see this is the experience you enjoyed.
We wish you many happy years in your Škoda car and look forward to welcoming you back to our dealership again soon!
Kind regards,
Sinclair Group
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.