Sinclair Group - Sinclair Skoda Swansea Reviews 

231
TrustScore 5 out of 5

4.8

Gorseinon Road, SA4 Penllergaer, Wales, GB


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Rated 5 out of 5 stars

As per usual, Mr Martin Brown performed first class service in completing an excellent handover, of my nearly new Skoda Enyaq. He completed a GAP and AutoProtect policies, and cancelled the current... See more

Company replied

Rated 5 out of 5 stars

Just collected my second car from this great dealership. Joe Kelly ,my sales exec is an absolute star and all round great guy. Apart from the great deal he worked out for me, nothing is too much t... See more

Company replied

Rated 5 out of 5 stars

Friendly sales team members and a warm welcome awaits you. If you see a fantastic deal and live a distance away don’t hesitate to get in touch with them, they will put you up in a hotel overnight whic... See more

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Rated 4 out of 5 stars

The salesperson was extremely helpful. He gave us an approximate date for delivery of the new car but it arrived earlier than anticipated which I was really pleased about. We arranged a time for hand... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Repair and Maintenance
  4. Used Car Dealer

About Sinclair Group - Sinclair Skoda Swansea

Written by the company

𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.

We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.

Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.

We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.

So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.


Contact info

  • Gorseinon Road, SA4, Penllergaer, Wales, United Kingdom

  • 01792 621710

4.8

Excellent

TrustScore 5 out of 5

231 reviews

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4.8

All reviews

(231)

2,180 reviews in the last 12 months

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Rated 5 out of 5 stars

A good place to buy a car…

Adam was great from the first phone call I made inquiring about a car to the end when I purchased car nothing to much trouble a great person,everything about the garage was good first class.

December 11, 2024
Rated 5 out of 5 stars

Excellency at every stage of my car purchase!

Extremely courteous showroom staff who listened keenly to my requirements and answered my questions in a way I could understand. I knew exactly the vehicle I wanted and it was shown to me in immaculate condition. The test drive and sale were carried out in a professional and easy to follow manner by Joe Kelly. A top drawer experience!

December 8, 2024
Rated 5 out of 5 stars

I would highly recommend Sinclair Skoda…

I would highly recommend Sinclair Skoda and the Sinclair group. I have just picked up my third Skoda Kodiaq from them and their service is testament to how good there quality of sevice and staff if. I have dealt with Ryan over the years and will continue to use him in the future. He is simply an excellent member of their staff and an excellent individual. He is a pleasure to deal with, extremely professional and really knows the product and his customers. Personal service is top and I trust him implicitly when dealing with him and the dtaff as a whole at the Sinclair Skoda garage. The service desk and sevice are also excellent as is the body shop. The staff and service are top.

December 5, 2024
Rated 5 out of 5 stars

We had an excellent experience.

We had an excellent experience with Ben answering our every question and ensuring we were happy with everything regarding our purchasing new vehicles.
Their customer service and promises to phone you were all fantastic, when something was said, it was acted on.
Would recommend Sinclair Group, definitely.

November 9, 2024
Sinclair Group - Sinclair Skoda Swansea logo

Reply from Sinclair Group - Sinclair Skoda Swansea

Thank you for the fantastic review! We're so glad Ben provided excellent service and ensured you were happy throughout the process. We truly appreciate your recommendation and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Always helpful and willing to meet your…

Always helpful and willing to meet your needs.Friendly atmosphere which creates a comfortable experience in a possible sale ,never pushy to make that sale .Every person I have dealt with at Sinclair Skoda are polite,espectful, efficient and attentive to your needs which is rare these days,well especially since the covid lockdowns!!

Not really Sinclair group issue but more of a Skoda brand on handover of a new vehicle .A small token of a Skoda branded item to show gratitude of purchasing one of their cars would have been nice touch such as a mug or bottle etc.Little things go a long way..

November 4, 2024
Rated 5 out of 5 stars

Thank you, Ryan

Ryan, thank you so much for your time and patience when we came to see you. We were unsure what our next moves were and I really didn’t know what I could afford.

I’m so so happy with our new car. It’s wonderful. We’ll be seeing you in two years, or so, for a catch-up.

Thank you once again!

November 1, 2024
Rated 5 out of 5 stars

Purchase new car from Sinclair Skoda

I purchased a new Skoda Superb from Sinclair Skoda which I had seen advertised on Autotrader. They could not have made the process easy or simpler. I was impressed by the professionalism of the salesman. They also arranged truck delivery of my car to my home 200 miles away at a reasonable cost. I just love my new car.

October 24, 2024
Rated 5 out of 5 stars

No pressure sales representative…

No pressure sales representative ensured we could make a leisurely decision about buying new or a used car. When we eventually decided everything went well with the handover of a part exchange car and our replacement.

October 17, 2024
Sinclair Group - Sinclair Skoda Swansea logo

Reply from Sinclair Group - Sinclair Skoda Swansea

Thank you for your review! We're glad to hear that our no-pressure approach helped you make a comfortable decision. It's great to know that the handover process went smoothly. Enjoy your new car!

Rated 5 out of 5 stars

Excellent salesman manner and knowledge

Excellent salesman manner and knowledge
After sale excellent
Cannot fault service

October 6, 2024
Sinclair Group - Sinclair Skoda Swansea logo

Reply from Sinclair Group - Sinclair Skoda Swansea

Thank you for your kind words! We’re thrilled to hear you had a great experience with our sales team and after-sales service. Your satisfaction means a lot to us! We hope to see you again at Sinclair Skoda.

Rated 5 out of 5 stars

Great customer service

October 4, 2024
Sinclair Group - Sinclair Skoda Swansea logo

Reply from Sinclair Group - Sinclair Skoda Swansea

Thank you for your feedback! We’re glad to hear you had a great experience with our customer service. We appreciate your support!

Rated 5 out of 5 stars

excellent buying experience

Couldn't ask for better, we 'built' our own car with the aid of a sales executive back in June. Took three months to arrive (which is currently normal) Took ownership last week dealing with another sales executive, once again a very good, pleasant and detailed experience. Admittedly we have been buying from this dealer since 2016 so our view is biassed but only in a very good way.

October 4, 2024
Sinclair Group - Sinclair Skoda Swansea logo

Reply from Sinclair Group - Sinclair Skoda Swansea

Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience building your car and that our team provided excellent service throughout the process. We truly appreciate your loyalty since 2016 and look forward to continuing to serve you! Enjoy your new car!

Rated 5 out of 5 stars

Great service from Sinclair yet again!

Good communication throughout our purchase, fair exchange price and clarity throughout from very helpful staff. This is the third time we have dealt with Sinclair Skoda, very happy.

September 24, 2024
Sinclair Group - Sinclair Skoda Swansea logo

Reply from Sinclair Group - Sinclair Skoda Swansea

Thank you for your continued trust in us! We're glad to hear you had good communication and a fair exchange price during your purchase. We appreciate your loyalty and look forward to assisting you again!

Rated 5 out of 5 stars

Being guided by Martin excellent…

Being guided by Martin excellent knowledge and experience which model to purchase.

September 30, 2024
Sinclair Group - Sinclair Skoda Swansea logo

Reply from Sinclair Group - Sinclair Skoda Swansea

Thank you for your feedback! We're glad to hear that Martin's knowledge and experience helped you find the right model. We appreciate your support!

Rated 5 out of 5 stars

From the start i was provided with a comprehensive advice and great customer service

From the start i was provided with right information and guidance, I didn’t feel pressured by the sales person -Martin B and they respected my preferred way of communication.I received a clear advice on the PCP and and comparison benefits disadvantages between buying a new car or used one for me to make a decision.The actual purchase process seemed seamless. The servicing plan and smart care options were offered to me and again I didn’t feel pressured to purchase those. Overall the experience was very good, Martin was friendly approachable and professional.He is an asset to Swansea unit/shop. Oh and I really appreciated him showing me and setting /linking my phone to the car.

September 30, 2024
Sinclair Group - Sinclair Skoda Swansea logo

Reply from Sinclair Group - Sinclair Skoda Swansea

Thank you for your detailed feedback! We're thrilled to hear that Martin provided you with clear information and guidance without any pressure. It’s great to know you found the process seamless and appreciated his professionalism. We’re proud to have him on our team, and we hope you enjoy your new car!

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