Sinclair Group - Sinclair Volkswagen Bridgend Reviews 

175
TrustScore 5 out of 5

4.8

Tremains Road, CF31 1TZ Bridgend, Wales, GB


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Rated 5 out of 5 stars

Outstanding Customer Service from Naveed Javed in VW Bridgend Sinclair! This was my first time to purchase a car! and from start to finish he made the whole process smooth, enjoyable and hasstle free.... See more

Rated 5 out of 5 stars

Well treated, made to feel that although we weren't spending £50k on a new car, our custom was valued. There was no pressure to buy the decision was ours. The salesman was down to earth, honest, infor... See more

Company replied

Rated 5 out of 5 stars

From the first time we entered the Bridgend showroom, we were greeted by staff who were very helpful, understanding and knowledgeable of our requirements. Our sales consultant took the time to explain... See more

Company replied

Rated 5 out of 5 stars

We had such a lovely experience buying a new car (new to us) at Sinclair VW Bridgend. Nick and Ceri who we dealt with were so lovely, knowledgeable and welcoming and made the whole process an absolute... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Repair and Maintenance
  4. Used Car Dealer

About Sinclair Group - Sinclair Volkswagen Bridgend

Written by the company

𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.

We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.

Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.

We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.

So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.


Contact info

  • Tremains Road, CF31 1TZ, Bridgend, Wales, United Kingdom

  • 01656 664241

4.8

Excellent

TrustScore 5 out of 5

175 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(175)

2,169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The car was presented perfectly, there was no pressure to buy, and the whole experience was positive. I would highly recommend Sinclair VW.

June 29, 2024
Sinclair Group - Sinclair Volkswagen Bridgend logo

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Hi Matthew,

Thank you for your review. We're happy to hear that you had an excellent experience from start to finish. Your recommendation means a lot to us.

Kind regards,
Sinclair Group

Rated 5 out of 5 stars

Excellent personalised service from the…

Excellent personalised service from the team at Bridgend and with a special mention of Nav. I will be doing business with Sinclair Volkswagen Bridgend in future !

June 30, 2024
Sinclair Group - Sinclair Volkswagen Bridgend logo

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Hi Max,

Thank you for your feedback. We’re thrilled to hear that you received personalised service from our team, especially Nav. We look forward to doing business with you in the future.

Kind regards,
Sinclair Group

Rated 5 out of 5 stars

Excellent service

Excellent service, very quick and easy

June 22, 2024
Sinclair Group - Sinclair Volkswagen Bridgend logo

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Hi Harry,

Thank you for your review. We’re glad to know that you found our service quick and easy. We appreciate your kind words.

Kind regards,
Sinclair Group

Rated 5 out of 5 stars

Welcoming and Happy Space

Everyone from receptionists to sales was friendly and welcoming. Answering my questions was no trouble.

June 30, 2024
Sinclair Group - Sinclair Volkswagen Bridgend logo

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Hi Margaret,

Thank you for your feedback. We’re delighted to hear that you felt welcomed and that all your questions were answered satisfactorily.

Kind regards,
Sinclair Group

Rated 5 out of 5 stars

Very friendly staff going above and…

Very friendly staff going above and beyond to help you

June 13, 2024
Sinclair Group - Sinclair Volkswagen Bridgend logo

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Hi Geraint,

Thank you for your review. We’re pleased to know that our staff went above and beyond to help you. Your feedback is greatly appreciated.

Kind regards,
Sinclair Group

Rated 5 out of 5 stars

Welcome and hospitality at VW Bridgend

From the moment we walked through the door we were greeted with a hello and a smile from the sales executive. We were greatly impressed by the welcome and hospitality we received. Having dealt with numerous main dealers in the Ford group we were never offered the welcome we experienced at VW Sinclair Bridgend.

June 30, 2024
Sinclair Group - Sinclair Volkswagen Bridgend logo

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Hi Peter,

Thank you for your kind words. We’re glad that you felt welcomed and received great hospitality at our dealership. Your feedback is very encouraging.

Kind regards,
Sinclair Group

Rated 5 out of 5 stars

My dealings with the Sinclair group…

My dealings with the Sinclair group both Bridgend and port talbot have been very good , every one that I dealt with couldn’t have been more helpful, Sophie and John from the Bridgend garage where very good to the extent I bought a Golf , which I am super happy with

June 29, 2024
Sinclair Group - Sinclair Volkswagen Bridgend logo

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Hi Rob,

Thank you for your review. We’re happy to hear that you had a positive experience with us and that Sophie and John were helpful in your car purchase.

Kind regards,
Sinclair Group

Rated 5 out of 5 stars

The Sinclair Bridgend Volkswagen Positive experience

The Sinclair Bridgend Volkswagen company made buying a car a totally positive experience from beginning to end. Reception staff warmly welcoming, the sales staff were very thorough, knowledgable and attentive making the whole process of buying a car a very pleasurable experience. Thank you Dan and Cerri.

June 20, 2024
Sinclair Group - Sinclair Volkswagen Bridgend logo

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Hi I.Sullivan,

Thank you for your feedback. We’re delighted that your car buying experience was positive and that our staff, especially Dan and Cerri, made it pleasurable for you.

Kind regards,
Sinclair Group

Rated 5 out of 5 stars

No fussing

No fussing, no unnecessary sales fuss, catered directly to our situation. Very prompt and satisfactory service. John and Ceri were fantastic throughout the process and post sales has been excellent.

June 24, 2024
Sinclair Group - Sinclair Volkswagen Bridgend logo

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Hi Lee,

Thank you for your review. We’re pleased to hear that you received prompt and satisfactory service without unnecessary fuss. We appreciate your kind words about John and Ceri.

Kind regards,
Sinclair Group

Rated 5 out of 5 stars

Overall very good experience buying and…

Overall very good experience buying and selling my car with Sinclair Bridgend. Was a shame that my new car too so long to tax however it appears to have been a system failures of technology rather than employees. Very thorough explanation how to use infotainment so felt reasonably confident driving home in my first electric car

June 22, 2024
Sinclair Group - Sinclair Volkswagen Bridgend logo

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Hi Rosalind,

Thank you for your feedback. We’re glad that you had a good experience buying and selling your car with us. We apologise for the delay in taxing your new car and appreciate your understanding.

Kind regards,
Sinclair Group

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, great service.

June 8, 2024
Sinclair Group - Sinclair Volkswagen Bridgend logo

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Thanks for the 5-stars, Anthony!
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

New car

Staff were polite and helpful

June 13, 2024
Sinclair Group - Sinclair Volkswagen Bridgend logo

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Thank you, Lindsey! We hope you enjoy your new vehicle.
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

Staff very friendly and helpful

Staff very friendly and helpful. Had a lot of time and patience to explain things to you. Very pleased

June 10, 2024
Sinclair Group - Sinclair Volkswagen Bridgend logo

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Thank you for the comments and 5-stars, Nicola!
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

Brilliant to deal with

Brilliant to deal with from test drives to handover. Really helpful and knowledgeable staff. Really good follow up care also, great all round.

June 2, 2024
Sinclair Group - Sinclair Volkswagen Bridgend logo

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Thank you for the 5-stars, Phil - we hope you enjoy your new vehicle!
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

Fantastic staff

Staff were so helpful and ensured a great experience. Sophie who handed the car over was brilliant. Very patient and explained everything so well.

May 31, 2024
Sinclair Group - Sinclair Volkswagen Bridgend logo

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Thank you Sue - Sophie will be delighted to see your 5-stars!
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

They made it a special occasion.

Ordering my new car and picking it up, I was made to feel special and in safe hands .Gareth was very helpful and made the job of ordering so easy and and Sophie made it a grand occasion with the unveiling and her knowledge of setting the car up quickly, easy to understand. Overall, a great hand over . I love my new purple polo.

May 23, 2024
Sinclair Group - Sinclair Volkswagen Bridgend logo

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Hi Michele, thank you for sharing your wonderful experience! We're delighted to hear that Gareth made ordering your new car easy and that Sophie made the handover special and informative. It's great to know you felt in safe hands throughout the process. Enjoy your new purple Polo, and we look forward to assisting you again in the future!
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

Staff are excellent

Staff are excellent

May 24, 2024
Sinclair Group - Sinclair Volkswagen Bridgend logo

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Hi Michelle, thank you for your review! We're thrilled to hear that you find our staff excellent. Your feedback is greatly appreciated, and we look forward to continuing to provide you with top-notch service.
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

My experience was trouble free from…

My experience was trouble free from start to finish.
All the staff I came in contact with were all pleasant and helpful.
My car was beautifully presented and I am very pleased with my purchase

May 20, 2024
Sinclair Group - Sinclair Volkswagen Bridgend logo

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

We're so happy to hear about your positive experience and that you're enjoying your car. Thank you for the feedback! - Sinclair Group

Rated 5 out of 5 stars

From being a disappointed customer I am…

From being a disappointed customer I am now very pleased to record that I’m extremely happy with the outcome of the car exchange to another brand new Touareg.
The Staff at Sinclair VW Garage were very attentive, professional and supportive at all times.
I would highly recommend the dealership as their after sales is outstanding and they are not just about sales.

May 18, 2024
Sinclair Group - Sinclair Volkswagen Bridgend logo

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Hi David, thank you for your 5-star rating! We are delighted to hear about your positive experience at Sinclair Volkswagen. We hope to see you again soon! - Sinclair Group

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