Outstanding Customer Service from Naveed Javed in VW Bridgend Sinclair! This was my first time to purchase a car! and from start to finish he made the whole process smooth, enjoyable and hasstle free.... See more
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Well treated, made to feel that although we weren't spending £50k on a new car, our custom was valued. There was no pressure to buy the decision was ours. The salesman was down to earth, honest, infor... See more
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From the first time we entered the Bridgend showroom, we were greeted by staff who were very helpful, understanding and knowledgeable of our requirements. Our sales consultant took the time to explain... See more
Company replied
We had such a lovely experience buying a new car (new to us) at Sinclair VW Bridgend. Nick and Ceri who we dealt with were so lovely, knowledgeable and welcoming and made the whole process an absolute... See more
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Company details
About Sinclair Group - Sinclair Volkswagen Bridgend
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Tremains Road, CF31 1TZ, Bridgend, Wales, United Kingdom
- 01656 664241
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Replied to 75% of negative reviews
Typically replies within 1 month
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Excellent service from start to finish
Excellent service from start to finish. The car was presented perfectly, there was no pressure to buy, and the whole experience was positive. I would highly recommend Sinclair VW.

Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Excellent personalised service from the…
Excellent personalised service from the team at Bridgend and with a special mention of Nav. I will be doing business with Sinclair Volkswagen Bridgend in future !

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Welcoming and Happy Space
Everyone from receptionists to sales was friendly and welcoming. Answering my questions was no trouble.

Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Very friendly staff going above and…
Very friendly staff going above and beyond to help you

Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Welcome and hospitality at VW Bridgend
From the moment we walked through the door we were greeted with a hello and a smile from the sales executive. We were greatly impressed by the welcome and hospitality we received. Having dealt with numerous main dealers in the Ford group we were never offered the welcome we experienced at VW Sinclair Bridgend.

Reply from Sinclair Group - Sinclair Volkswagen Bridgend
My dealings with the Sinclair group…
My dealings with the Sinclair group both Bridgend and port talbot have been very good , every one that I dealt with couldn’t have been more helpful, Sophie and John from the Bridgend garage where very good to the extent I bought a Golf , which I am super happy with

Reply from Sinclair Group - Sinclair Volkswagen Bridgend
The Sinclair Bridgend Volkswagen Positive experience
The Sinclair Bridgend Volkswagen company made buying a car a totally positive experience from beginning to end. Reception staff warmly welcoming, the sales staff were very thorough, knowledgable and attentive making the whole process of buying a car a very pleasurable experience. Thank you Dan and Cerri.

Reply from Sinclair Group - Sinclair Volkswagen Bridgend
No fussing
No fussing, no unnecessary sales fuss, catered directly to our situation. Very prompt and satisfactory service. John and Ceri were fantastic throughout the process and post sales has been excellent.

Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Overall very good experience buying and…
Overall very good experience buying and selling my car with Sinclair Bridgend. Was a shame that my new car too so long to tax however it appears to have been a system failures of technology rather than employees. Very thorough explanation how to use infotainment so felt reasonably confident driving home in my first electric car

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Staff very friendly and helpful
Staff very friendly and helpful. Had a lot of time and patience to explain things to you. Very pleased

Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Brilliant to deal with
Brilliant to deal with from test drives to handover. Really helpful and knowledgeable staff. Really good follow up care also, great all round.

Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Fantastic staff
Staff were so helpful and ensured a great experience. Sophie who handed the car over was brilliant. Very patient and explained everything so well.

Reply from Sinclair Group - Sinclair Volkswagen Bridgend
Found salesman nav very professional…
Found salesman nav very professional made the process very easy

Reply from Sinclair Group - Sinclair Volkswagen Bridgend
They made it a special occasion.
Ordering my new car and picking it up, I was made to feel special and in safe hands .Gareth was very helpful and made the job of ordering so easy and and Sophie made it a grand occasion with the unveiling and her knowledge of setting the car up quickly, easy to understand. Overall, a great hand over . I love my new purple polo.

Reply from Sinclair Group - Sinclair Volkswagen Bridgend

Reply from Sinclair Group - Sinclair Volkswagen Bridgend
My experience was trouble free from…
My experience was trouble free from start to finish.
All the staff I came in contact with were all pleasant and helpful.
My car was beautifully presented and I am very pleased with my purchase

Reply from Sinclair Group - Sinclair Volkswagen Bridgend
From being a disappointed customer I am…
From being a disappointed customer I am now very pleased to record that I’m extremely happy with the outcome of the car exchange to another brand new Touareg.
The Staff at Sinclair VW Garage were very attentive, professional and supportive at all times.
I would highly recommend the dealership as their after sales is outstanding and they are not just about sales.

Reply from Sinclair Group - Sinclair Volkswagen Bridgend
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