Service and advice excellent.

My review is based on experience as a purchase and seller.

Purchasing:

The retailer like many (in VW excessively) likes to inflate car valuations on sale to get the top prices then of course here comes the finance agreement on top win win. My advice is to get a car valuation off line one which repairable and just see how much it’s true value is.

Selling:

Do NOT part ex or sell your car with VW as they always offer you a silly price for example just offered me 11k ok a vehicle (same spec, less milage than there listing) that they are selling for £17,800k

I sold the vehicle for £13,700 via a car auction site. Why would anyone gift VW another win win at your expense. They state they have overheads to re-list the vehicle of £2000. Even then they would still make a very handsome profit. Seemingly and corruptly they want the penny and the bun with us customers not cared about (unless they are taking your cash you get a free coffee)

In a nutshell they have lost a future customer and advise all to think twice when part exchanging or giving a car back on PCP. Make it work for you and take a slice of the cake not give it to the greedy bellies of the riches!

Excellent service, a mistake was made but it was rectified,,, and I had a full tank of petrol thrown in,, love my polo match,,
Excellent service from Phil Parry and the VW team

You did what you promised and delivered an excellent service.

The salesman eliot gould is an asset to the company he allways make us feel at eas he will explane everything to usthat we need to know he is a true profesional well done eliot

Elliott (Jackson) was really helpful and kept us informed on all parts of our sale

The warmth of welcome. Know of names at first sight. And the honesty of knowledge and understanding of the needs of the customer

Sinclair moved fast when we needed a prompt solution to our car purchase.

Phil who helped me with the purchase was really good. Made courtesy calls and made sure I had opportunity to ask questions. Explained extras such as service packages clearly but wasn't overly pushy. I felt the price was fair and the price for my car as part exchange was also fair. My new car was in great condition when I picked it up.

Eliot Gould was very informative and talked us through the process of purchasing our new T Rock ,checked out all options that where available and he and Harry sourced the colour and spec within our budget
Well done boys,thanks for the mats!!

The customer service I received was superb. Nothing was too much trouble. The staff were friendly, professional and knowledgeable.
Adam Roberts, who my son and I dealt with, was particularly helpful, and patient in dealing with our questions etc. I would definitely recommend both him and Sinclair VW Newport.

Excellent service from start to finish! We bought an electric vehicle from the Sinclair Group based n Newport and were assisted by Elliot. Having had previous bad experiences when it comes to purchasing a vehicle we were somewhat suspicious and pleasantly surprised by their high level of customer service. Highly recommend

This is the experience of Newport Sinclair VW as suffered by a 70 year old lady.
Last week (mid- March) an exhaust warning light appeared on her VW Golf. She had suspected a problem since a service last Nov - the exhaust sounded as if it was blowing, but as car was just serviced she thought all must be OK
She asked Sinclair VW in Newport to investigate. Told first opportunity is in JUNE!!! and to contact Roadside Assistance
What sort of service is this??
Sinclair are a main VW Dealer??
Don't think I will be buying a VW from them.

A massive thank you to Phil Parry and the Sinclair VW Newport team for helping us find our new car. Phil’s communication, personality and attentiveness was absolutely fantastic throughout the process. Phil cared about our car journey as if it was his own. Phil, Harry and the rest of the team were always very helpful and friendly whenever I called or visited. This is by far the best experience we have received at any car dealer. I would highly recommend visiting them to anyone looking for new or approved used car.

Simple process from beginning to end with regular updates

Justin and Mike did everything possible to find the car I wanted. Excellent experience!!

The whole process from ordering the car to the handover was excellent. Phil Parry could not do enough to ensure everything went smoothly. Great experience.

First time I have bought a car. The sales person Elliot couldn’t have been more helpful. He explained everything to me and answered my many questions with patience and professionalism.

Very friendly and welcoming staff. No forced sales pitches. Professional.

Really good service off staff and management and really helpful