Very professional from the start, Elliot was more than patient with me while choosing the right car for my needs and sat and went through everything over and beyond even stayed after work to help put... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve had my car for a couple of days now and absolutely love it! Just the upgrade I was needing. Phill was absolutely wonderful and helped me out with everything I needed and getting the car I wanted,... See more
The Sinclair showroom in Newport have been fantastic in helping deliver a new car to us today. In particular Adam was very informative, attentive to detail and really helped us through the process sm... See more
Had a fantastic service from Eliot at the showroom . He managed to source the exact vehicle we were looking for . He then arranged to hand vehicle over when convenient for us to fit into Xmas holidays... See more
Company replied
Company details
About Sinclair Group - Sinclair Volkswagen Newport
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Corporation Road, NP19 0HE, Newport, Wales, United Kingdom
- 01633 730028
4.6
Excellent
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service from start to finish
Fantastic service from start to finish. Nothing was too much trouble for Dave Skinner, the salesman. No pushy sales patter, listened to everything I wanted. Made videos of potential cars for me and was very accommodating. Purchased a Tiguan R-line, had a small issue on collection that was fixed within a week.
January 27, 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Matthew,
It sounds like you had an exceptional experience with Dave! It’s so refreshing when a salesperson listens and genuinely goes above and beyond. Glad to hear the issue was sorted quickly too. Enjoy your new Tiguan R-Line—it sounds like a great choice!
Kind Regards
Sinclair Group
We recently purchased a used Polo
We recently purchased a used Polo with the help of Adam at Sinclair Newport. We told Adam the trim level and colour we wanted and about a week later he found us one which was suitable. Throughout the purchase Adam was polite and professional, as were any of the staff we spoke to at Sinclair. Thank you.
February 1, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Newport
Thank you so much for your kind feedback! We're thrilled to hear that Adam was able to assist you in finding the perfect Polo. It’s great to know that you had a smooth and professional experience with both Adam and the rest of the team at Sinclair Newport. We truly appreciate your business, and if you ever need anything in the future, please don’t hesitate to reach out!
Kind Regards
Sinclair Group
Great customer service
Great customer service from Matthew when purchasing a used vehicle. Super helpful and knowledgeable and an all round pleasant experience throughout the group, always a warm welcome. Every query I had was answered. Highly recommend this dealership for servicing also.
January 25, 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hello,
Thank you for your kind feedback! We’re so glad to hear that Matthew provided you with helpful and knowledgeable service during your purchase. It’s great to know you had a pleasant experience with the whole team. We truly appreciate your recommendation for both purchasing and servicing, and we’re always here to help with anything you need in the future!
Regards
Sinclair Group
Great experience!
I had a great experience purchasing my new car from VW. Phil Parry was especially amazing, making sure that any issues were rectified immediately and providing great service throughout! I love the new car and would recommend anyone to purchase from Phil Parry any day! Thank you Phil and VW!
January 24, 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Zoe,
Thank you for your wonderful feedback! We’re so happy to hear that Phil made your car-buying experience amazing and took great care to address any concerns you had. We’re thrilled that you love your new car, and we truly appreciate your recommendation. If you need anything else, don't hesitate to reach out. Enjoy your new ride, and thank you again for choosing VW!
Regards
Sinclair Group
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hello Gareth,
Thank you for your kind words! We’re so pleased to hear that you received excellent service. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Sinclair Group
Helpful and knowledgeable staff who…
Helpful and knowledgeable staff who provided a great level of customer service.
January 17, 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hello Mr. Welsby,
Thank you for your lovely feedback! We’re glad to hear that our team was helpful and knowledgeable, ensuring you had a great experience. Your satisfaction is our top priority!
Kind regards,
Sinclair Group
Outstanding
Attentive, polite, friendly, kind and always professional.
Loved the team at Newport.
Adam looked after me very well and I wouldn’t hesitate to buy from this dealership in the future.
January 20, 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hello Melanie,
Thank you for your fantastic review! We’re delighted that Adam and the team made your experience so positive. Your recommendation means a lot to us, and we look forward to welcoming you again in the future.
Kind regards,
Sinclair Group
Great Dealership
The buying experience was made really easy by Dave Skinner & Mike Wynne. Many thanks both.
January 13, 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hello Glyn,
Thank you for your kind words! We’re thrilled to hear that Dave and Mike made your car-buying experience so smooth and enjoyable. We’ll be sure to pass on your thanks to them. Enjoy your new car!
Kind regards,
Sinclair Group
Friendly and knowledgeable
Friendly and knowledgeable, buying the car was a great experience.
January 12, 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hello Mr. Thorpe,
Thank you for your feedback! We’re glad to hear that you had a great experience and found our team friendly and knowledgeable. We look forward to assisting you again in the future.
Kind regards,
Sinclair Group
Great dealer
Negotiated a good deal on a new Golf … good communication during delivery lead time
January 16, 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Richard,
Thank you for your review! We’re glad to hear about your positive experience and successful deal with us. We appreciate your kind words.
Kind regards,
Sinclair Group
Excellent service.No problems
Excellent service.No problems. Recommend to anyone thinking of buying a used vw
January 8, 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Mrs. Williams,
Thank you for your kind review! We’re so pleased you had a smooth and excellent experience with us.
Kind regards,
Sinclair Group
Adam Roberts was helpful as always
Adam Roberts was helpful as always. Made the purchase easy and made sure he did everything to overcome any issues we had. Was great last time and is why I come back. Was great this time and why I'll be back again
January 12, 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Chris,
Thank you for your continued support and for sharing your positive experience. We’re delighted that Adam could make the process smooth and enjoyable for you.
Kind regards,
Sinclair Group
Outstanding customer service no more to…
Outstanding customer service no more to be said
January 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Mr. Mcanulty,
Thank you for your wonderful feedback! We’re so pleased to hear about your outstanding experience with our team.
Kind regards,
Sinclair Group
Avoid Sinclair Volkswagen Newport
Avoid Sinclair Volkswagen Newport
Note that Sinclair VW Newport requested that the General Managers name be removed from this review. (Which has now been done) but as you can see all of their positive reviews contain employee names. Clearly their attempt to have the review removed.
Our experience with Sinclair Volkswagen Newport, particularly with their General Manager, was absolutely appalling. The level of arrogance, incompetence, and unprofessionalism displayed was staggering. The General Manager dismissed expert findings, provided misleading information, and resorted to threats of unjustified charges, all while showing a complete lack of respect for customers.
Communication was chaotic, and their handling of our situation was marked by delays, excuses, and outright negligence. It’s clear that customer care and accountability are not priorities for this dealership.
Do yourself a favour—avoid Sinclair Volkswagen Newport at all costs. You deserve better than their dismissive and hostile approach.
November 8, 2024
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi,
We’re sorry to hear about your experience and appreciate your feedback. Your concerns are important to us, and we regret that we didn’t meet your expectations. Please don’t hesitate to reach out if you’d like to discuss this matter further.
Kind regards,
Sinclair Group
Tried selling a car for a higher price…
Tried selling a car for a higher price than advertised online. Then when challenged about it, it had sold within seconds whilst on the call. Called back and blamed the customer… they didn’t really understand that it wasn’t about losing the car, it was about being sold wrong information to get as much money as possible against the advertised price. Unlawful I would suspect but certainly immoral. Thanks Phil! Signed KFC!
January 5, 2025
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Emma,
We’re sorry to hear about your experience and appreciate your feedback. It’s disappointing to know we did not meet your expectations, and we take your concerns seriously. We aim to provide transparent and fair service to all our customers. Please feel free to contact us directly if you’d like to discuss further.
Kind regards,
Sinclair Group
Five stars!
Looked after from start to finish from making sure I had the car I wanted, keeping me up to date with the progress & then its arrival & picking it up. Friendly, courteous service throughout for the 4th car in a row!!
January 2, 2025
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Sheona,
Thank you for taking the time to share your feedback. We’re thrilled that you’ve had such a positive experience with us and are honoured to assist you with your fourth car!
Kind regards,
Sinclair Group
The customer service is excellent
The customer service is excellent. From the moment I walked in I was greeted with warmth and an eagerness to help. Staff are knowledgeable, attentive and go above and beyond to ensure my questions were answered and needs met. I highly recommend Sinclair Newport for their excellent service.
December 29, 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Louise,
Thank you for your lovely review! We’re delighted you experienced excellent customer service and felt warmly welcomed by our team.
Kind regards,
Sinclair Group.
VW T-ROC what more can I say .....FABULOUS!!!
Amazing sales team secured my purchase of a fab VW T-ROC. Adam and team were very professional, helpful, thoughtful and kind. Nothing to much trouble. Kept me informed every step of the way until the day I picked my new car up from the showroom. The car is beautiful and stylish, drives lovely. So pleased with everything especially the customer service. I would certainly recommend a visit ...you won't be disappointed as very nice cars on show.
December 23, 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Shimmy,
Thank you for your fabulous review! We’re thrilled you love your new VW T-ROC and that Adam and the team provided excellent service. Enjoy your new car!
Kind regards,
Sinclair Group.
Excellent service buying used car at…
Excellent service buying used car at Newport showroom.
Thanks to Adam Robert’s for his help and knowledge.
December 9, 2024
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi Andrew,
Thank you for your kind review. We’re so pleased you had an excellent experience at our Newport showroom. Your feedback is greatly appreciated.
Kind regards,
Sinclair Group.
Don’t recommend the after sales as I…
Don’t recommend the after care as I bought a Vw golf gti performance there September 2023, for over 26k, sales staff where great and did everything possible to help, but had the wheels diamond cut, wasn’t done properly and the pitted, been waiting now for over 5 months for them to be rectified and still waiting. So don’t recommend the after care there at all. Just be cautious with this when buying a used car.
December 6, 2024
Unprompted review
Reply from Sinclair Group - Sinclair Volkswagen Newport
Hi John,
Thank you for taking the time to share your feedback. We’re glad you found our sales staff helpful, but we’re truly sorry to hear about the ongoing issue with the diamond-cut wheels. This is not the level of service we aim to provide. We would like to investigate this further and resolve it promptly. Please reach out to us directly so we can assist.
Kind regards,
Sinclair Group
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.