Sinclair Group - Sinclair Volkswagen Port Talbot Reviews 

176
TrustScore 5 out of 5

4.8

Dan-Y-Bryn Road, SA13 1AL Port Talbot, GB


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Rated 5 out of 5 stars

From initial contact on the telephone both Tom and Jarrod treated us well, they were polite and knowledgeable. We were based in Cornwall and they were based in Port Talbot and once a deal had been agr... See more

Rated 5 out of 5 stars

On arrival at the showroom we were pleasantly greeted by Jared .We discussed what we were looking for, he couldn’t have been more helpful. We then test drove a vehicle. Having owned VW cars previousl... See more

Company replied

Rated 5 out of 5 stars

Had another wonderful car buying experience with Sinclair VW Port Talbot. No request was too much trouble and everything was dealt with professionally and efficiently. The showroom was spotless. As we... See more

Company replied

Rated 5 out of 5 stars

Danielle at the Port Talbot branch was absolutely brilliant from start to finish. We were lucky to be able to get a car that was in stock, a higher spec than we initially wanted, and brand new rathe... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Car Repair and Maintenance
  4. Used Car Dealer

About Sinclair Group - Sinclair Volkswagen Port Talbot

Written by the company

𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.

We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.

Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.

We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.

So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.


Contact info

  • Dan-Y-Bryn Road, SA13 1AL, Port Talbot, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(176)

1,906 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Nick Williams of Sinclair Port Talbot …

I dealt from the start with Nick Williams. He was honest and reliable from start to finish. He appreciated that I have a time consuming job and did not want to spend more time over the business of purchasing a second hand car than I needed to do - for which I was grateful. I very seldom find the time to write a review for anyone or any product - but his service was so exceptional that I have made this exception. Many thanks to Nick and the Port Talbot team. Guy Mills

May 20, 2024
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

Thanks for the lovely comments, Guy! Nick will be thrilled to see you enjoyed the experience.
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

Great Handover experience car in…

Great Handover experience car in Handover Bay on collection when raining heavily outside

May 30, 2024
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

Thanks for the 5-stars! A shame we couldn't fix the weather but we're glad you enjoyed the handover experience.
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

Nick was very friendly and explained…

Nick was very friendly and explained everything also helped me find the right car for me which I’m extremely happy with

May 26, 2024
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

Hi, thank you for your wonderful feedback! We're delighted to hear that Nick was friendly and thorough in helping you find the perfect car. Your satisfaction is our priority, and it's great to know that you're extremely happy with your choice. We appreciate your kind words and look forward to assisting you again in the future! Enjoy your new car!
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

Pleasant experience.

Good communication from sales and service team and the sales team (Leon) helped us meet our timescale requirements despite short notice.

May 24, 2024
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

Hi Kevin, thank you for your positive review! We're pleased to hear that you had good communication with our sales and service teams. It's great to know that Leon was able to meet your timescale requirements, even on short notice. We appreciate your feedback and look forward to serving you again in the future!
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

Sinclair VW Port Talbot

Great service

May 26, 2024
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

Thank you, Amy! We look forward to welcoming you back to Port Talbot in the future.
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

Leon and Gareth were brilliant

Leon and Gareth were brilliant!

Really supported me with finding a car to fit my lifestyle and enable us to comfortably ensure affordability despite the cost of living prices at the moment. A great store and great people. Thank you for being so friendly and helpful.

May 24, 2024
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

Thanks, Olivia - great to see you enjoyed the experience with both Leon & Gareth!
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

Bought a new car

Bought a new car , friendly and reliable service

May 23, 2024
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

Thanks for the 5-stars, Elizabeth!
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

Danielle at the Port Talbot branch was…

Danielle at the Port Talbot branch was absolutely brilliant from start to finish.
We were lucky to be able to get a car that was in stock, a higher spec than we initially wanted, and brand new rather than used for a fantastic deal. Danielle kept us updated daily on our order and had it turned around extremely quickly. Would highly recommend and will definitely be returning in the future. Thanks Danielle, from Lisa & Steve

May 18, 2024
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

We're so happy to hear about your positive experience with Danielle on the new car. Thank you for the feedback and we hope to see you again soon! - Sinclair Group

Rated 5 out of 5 stars

Very happy with Sinclair VW - Port Talbot

Had the very car I was looking for and Justin made my change of car easy and straight forward. All in all I am very happy with Sinclair's service and my new car. I would recommend this dealership (Port Talbot) to anyone.

May 16, 2024
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

Thank you for the 5-star rating! We're glad the process was easy and straight forward for you. We appreciate your support! - Sinclair Group

Rated 5 out of 5 stars

Jared was excellent

Jared was excellent, good communication and made the process easy and stress free

May 17, 2024
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

Thank you for leaving a positive review! We're happy to hear the whole process was easy for you and we hope to see you agin soon! - Sinclair Group

Rated 5 out of 5 stars

Great service

Great service from Jared and the team at Sinclair Port Talbot. Bought my car with ease , great communication and an easy transition from selling my car and buying another

May 9, 2024
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

Thank you for sharing your positive review. We appreciate the feedback on our service. Please don't hesitate to reach out if there's anything else we can do for you. - Sinclair Group

Rated 5 out of 5 stars

Purchase

Buying a car from VW Sinclair in Port Talbot was easy and was kept informed at all stages of my purchase, Staff were friendly and helpful ,they have a great Team.

May 3, 2024
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

Thanks Gareth - we look forward to welcoming you back again in the future. We hope you enjoy your new vehicle!
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

I recently bought a golf gtd from the…

I recently bought a golf gtd from the port talbot site, i dealt with leon. I can't speak highly enough of how easy and smooth he made the process for me. Came across very honest and down to earth. Extremely happy with the car so far. Would be happy to do business with them again.

April 27, 2024
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

Thank you, Simon! Enjoy your new vehicle and we'll be sure to pass these comments to Leon.

Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

Good experience.

Staff were friendly and helpful, communicated well and as needed. Dealership was clean and well presented

April 22, 2024
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

Thank you for your kind words and 5-stars! We look forward to welcoming you again in the future.

Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

Great helpful customer service

Great helpful customer service, polite sales

April 13, 2024
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

Thank you Julie - brilliant to see your lovely comments and 5-stars!
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

Great customer service

Great customer service from Gareth and Leon and a quick turn around.

April 20, 2024
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

Great to hear Gareth and Leon gave you a great service, Jay! Enjoy your new vehicle.
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

Picked up my T-Roc after dealing with…

Picked up my T-Roc after dealing with Jared Rapsey. He was very professional and everything went smoothly. Spent a lot of time going over different cars and what would be best for myself and family. Cannot recommend enough

April 17, 2024
Unprompted review
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

We hope you enjoy your new T-Roc, Amy! Thank you for the lovely comments.
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

Thank you all at Sinclair, Port Talbot, especially Justin.Pre-sale

Pre-sale, sale and after-sale interactions were all highly satisfactory . I would like to thank Justin Burt in particular for his expertise throughout the process. I would definitely recommend Sinclair Volkswagen, Port Talbot to other potential car buyers.

April 14, 2024
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

Thank you, Lynne! We're glad to hear you enjoyed your buying experience with us here in Port Talbot.

Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

I recently purchased a VW Tiguan…

I recently purchased a VW Tiguan reg-CK73 SFE from your Port Talbot branch. Mr Leon Thomas was extremely helpful, both pre and post purchase. To my mind I found him very professional with his sales service, that instilled a confidence to belay any concerns that I might have had prior to purchase. A few days after I took possession of the car, Mr Thomas at my request provided help in the digital processes of the Tiguan. His time provided certainly enhanced my driving experience with this new to me Car.In addition I would recommend the Port Talbot branch of the Sinclair Group to any potential VW buyer. Best wishes Keith Wheeler.

April 14, 2024
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

Thank you for your lovely comments and 5-stars, Keith. We wish you many happy miles in your new Tiguan!
Kind regards,
Sinclair Group.

Rated 5 out of 5 stars

Wow 5 star treatment again 💕

Amazing service as always 👏 Danielle and the team always go above and beyond with their help and support. I would highly recommend them and as a family we wouldn't go anywhere else.

April 15, 2024
Sinclair Group - Sinclair Volkswagen Port Talbot logo

Reply from Sinclair Group - Sinclair Volkswagen Port Talbot

Thank you for the lovely comments and 5-stars, Sharon. We'll be sure to feed this back to Danielle and the others within the team.
Kind regards,
Sinclair Group.

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