Firstly I should like to explain that I Have purchased five new cars from Sinclair Swansea and never had a problem with the sales or the salesperson. I received my new car today and the service I received was exceptional, informative, and helpful. My only issue was my dealings with OHME, or their subcontractors which I can only say as misleading regarding the offer of installation of an EV charger. I believe that Audi and OHME should make it clear what the offer involves. If the offer is a package for an installation of an EV charger with a standard installation which would be with out additional cost. Then the customer would receive as told in the Audi offer a free EV Charger and free installation. However, if there is additional cost involved and the quotation given is unacceptable then OHME will request to cancel the order. That means when OHME sends the EV charger by post prior to the survey to the installation address. Then if there is additional cost involved the surveying engineer will retrieve the EV charger due to the possibility of rejecting the quotation later. That means from my perspective that I am not receiving a free EV charger if there is not a standard fitting. Therefore, what I am being offered by Audi is a package to supply and install an EV charger with most installations the possibility of paying additional cost for equipment and installation. If I question the quotation then there is no offer, no free EV charger. For example what is the total cost of an EV Charger and Standard Installation provided by the Audi offer. Therefore, if there is additional cost involved the quotation should indicate the standard fitting amount of Audi’s offer. Then add any additional cost for equipment above the standard offer amount. If this was clear then customer could understand the quotation better. However, if Audi want to make their offer fair for ever customer their offer should have a choice to be able to receive a free charger and its standard installation. If the quotation involves additional cost and it is unacceptable then provide the offer of receiving an free EV charger whereby the customer can arrange an installation with a registered installer with a more competitive cost. That would avoid the customer losing out on a free EV charger if he rejects the quotation. There would be no additional cost to Audi or OHME as there would be no sub-contractor pre installation survey.

As a continuing customer for over 8 years I’m happy with the professional, friendly and knowledgeable sales and after sales services, which have been the main reason for my returning custom.

I will always use Swansea Audi as I have had excellent customer service every time I have bought a car and deal with the same sales person which is Timothy pattison which is a pleasure for all his help and every time happy with the car i pick thank you

Excellent service from start to finish! Kieran was professional and efficient as well as being approachable! We kept informed of the progress of the purchase as well as receiving follow up calls!

Due to pick up our new family car this afternoon and we can’t wait. The whole process and experience has been absolutely fantastic. Tim looked after us from the very beginning, his professionalism, and knowledge of the vehicle were second to none. We booked an appointment with Tim, and when we turned up the following day he had a car there waiting that he knew would suit our budget and needs being a busy family of four. Can’t thank Tim and the team enough for the service and care. Safe to say we will not go anywhere else for a new car in the future.

I responded to an invitation to a new car event. I said I wasn’t interested in a new car but would like a used Q2 diesel which was no longer in production. Sam was very very helpful and sourced irrelevant vehicle at the right price and handled everything courteously and efficiently and kept me in the loop at each stage of the process. It was easy to get through by phone and my calls were always returned. I would thoroughly recommend.

Sam Jenkins was an excellent representative for the company, enthusiastic, realistic andwilling to go the extra mile

Chris Clarke was fantastic selling me the Q8 and wow what a car it is. Swansea Audi had the best deal in the whole country for this car and i am thrilled with it. Thanks Chris and Swansea Audi

Sam was amazing from start to finish he kept in touch and made the process of buying a used car very straightforward. Would definitely recommend Sinclair Audi.

The process of buying my car was easy and stress free.

Price will always be important,but the customer experience will drive brand loyalty. Helpful and friendly staff. Thankyou.

From the initial contact with Tim @ Sinclair Audi Swansea to the hand over of my new car , the service I received was exceptional and I am very grateful for the way in which Tim handled my experience in purchasing a new car .

Excellent support in choosing new car, good advice and followup within a few days to check all OK.

Alistair was great, had in-depth knowledge of the car, the differences between the models and packages and had the patience of a saint with all my questions.

I have been buying Audi cars for many years and have never had any problems with any. from the buying experience to servicing etc has always been faultless.

First time buying a used car from a main dealer, and it was a really pleasant experience from start to finish. From the initial phone call to arrange a test drive right through to driving away in the car, everything was handled smoothly and professionally.
Ffion, the sales representative, was absolutely brilliant. Nothing was too much trouble for her—she took the time to explain all the technology in the car, including how to connect my phone, and answered all my questions thoroughly and clearly. Her friendly and helpful approach really made a difference.
The receptionist was also very welcoming, friendly, and polite, which added to the overall positive experience.

I had a very smooth experience buying new car. Very simple and streamlined with clear information provided, which helped with decision making.
Chris was amazing, giving me advice and assisting throughout the process. Constant email updates with status of the car were great.

Tim was great . Made the whole process easy and very professional.

Car delivery from manufacturing plant took only 8 weeks, 4 weeks ahead of schedule. Sales rep (Ffion) was very knowledgeable about the car and helped explain the MMI and link to mobile phone for me very clearly. I now realise there are some useful features which I missed on my last car even though it was the same model!

Your sale staff Kieran. He was excellent at his job and very friendly.