Swansea Audi, a dealership that competes on price whilst maintaining a very high customer experience. This purchase is one of many previous Audi vehicles. I have personally dealt with Alistair the A... See more
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Courteous and professional, even though I hadn't booked an appointment, Ffion at Sinclair audi, made me feel welcome. Found time to show me some cars until her appointment arrived, as it happens she... See more
Due to pick up our new family car this afternoon and we can’t wait. The whole process and experience has been absolutely fantastic. Tim looked after us from the very beginning, his professionalism, an... See more
This is my 4th car through Sinclair Swansea Audi. They give excellent service. The staff are always extremely helpful from sales and service along with reception. The customer service is 5 star every... See more
Company details
About Sinclair Group - Swansea Audi
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Langdon Road, SA1 8QY, Swansea, United Kingdom
- 01792 306600
4.7
Excellent
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ian was extremely helpful and polite
Ian was extremely helpful and polite
great patience in answering all our questions
Very professional, will highly recommend to all wanting to buy a decent car, especially Audi.
Ian fought my corner to get the very best deal which was better than any other Audi franchise.
The whole experience was extremely enjoyable
October 24, 2024
Reply from Sinclair Group - Swansea Audi
Thank you for the fantastic review! We're so glad Ian could provide such professional service and help secure the best deal for you. We appreciate your recommendation and look forward to assisting you again!
My experience was great!
My experience was great!
Chris was very helpful providing very good advice . Excellent service.
October 24, 2024
Reply from Sinclair Group - Swansea Audi
Thank you for the great review! We're glad Chris could provide you with helpful advice and excellent service. Enjoy your new car!
Myself and my wife called at audi…
Myself and my wife called at audi sinclairs and saw Alistair. He was not in the slightest "pushy" and very helpful and made us feel relaxed. He was patient and informative in all aspects of purchasing our vehicle. He answered all our questions and put our minds at rest and gave us his details for any further queries we might have in the future.
October 18, 2024
Reply from Sinclair Group - Swansea Audi
Thank you for the kind review! We're so glad Alistair made you both feel relaxed and well-informed throughout the process. Enjoy your new vehicle, and don't hesitate to reach out if you need anything in the future!
Fion was very approchable felt comfortable with her.What made our experiance in swansea…
What made our experiance in swansea audi Fion explained everything to us and if we asked a question she would come back to us and let us know she was very good at her job.
October 13, 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your feedback! We're thrilled to hear that Fion provided excellent service by explaining everything clearly and staying responsive to your questions. We appreciate your kind words and hope you enjoy your experience with us!
Audi Swansea. Alistair
Alistair was very helpful in the whole process and made it simple and fast for the handover process👍🏼
October 2, 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your feedback! We’re pleased to hear that Alistair made the handover process simple and fast. We appreciate your support!
Tim P
I dealt with Tim who was very patient and welcoming and sorted things out very quickly for me
October 11, 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your feedback! We're glad to hear that Tim was patient and welcoming, and that he was able to sort everything out quickly for you. We appreciate your support!
Your sales exec
Your sales exec, Ffion Gowling, was an excellent advertisment for your company. She was knowledgeable, approachable and very pleasant. She was one of the reasons that we were confident to purchase a car from you at your Swansea showroom, collecting it on 8/10/2024
October 10, 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your wonderful feedback! We're delighted to hear that Ffion provided you with knowledgeable and pleasant service, helping you feel confident in your purchase. We appreciate your support and look forward to seeing you when you collect your car on October 8th!
So welcoming & friendly
The staff are attentive & welcoming but not pushy. I felt relaxed & unpressurised throughout every meeting.
This is the 2nd car I've purchased from them & both times I felt I'd known the sales person for years as a friend.
September 27, 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your wonderful feedback! We’re thrilled to hear that you felt relaxed and unpressured during your visits, and that our staff made you feel welcome. We appreciate your loyalty and look forward to helping you again with your next purchase!
Amazing experience
The experience with Audi Sinclair Swansea was brilliant from the get go, didn’t feel pressured or pounced on as I was looking for cars. When I wanted to speak to someone they were very hospitable and went above and beyond with their service offering comfortable seating and complimentary drinks while we spoke and waited. I’d had a very easy and smooth transition in buying the car and the quality is truly outstanding. It was brilliant for my first car purchase and i’ll definitely be back in a couple years for a new one.
September 19, 2024
Reply from Sinclair Group - Swansea Audi
Thank you for sharing your experience! We’re thrilled to hear that you felt comfortable and well taken care of at Audi Sinclair Swansea. Our team aims to provide a welcoming environment, and it's great to know that you enjoyed the service while purchasing your first car. We look forward to helping you again in a couple of years! Enjoy your new car!
Excellent service
Friendly people who kept us informed at every stage of the car buying process and who were helpful when trading in our previous car
September 14, 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your feedback! We’re glad to hear that our team kept you informed throughout the car buying process and made your trade-in experience smooth. We strive to provide helpful and friendly service at every step. We appreciate your support and look forward to assisting you again in the future!
To see the previous customers mocked…
To see the previous customers mocked and ridiculed when leaving with other members of staff, the car went in under warranty and asked if I would like a complimentary wash came ot worse than it went in shocking service waiting for reply and then going to corporate first then down size to this individual
September 5, 2024
Unprompted review
Reply from Sinclair Group - Swansea Audi
Thank you for your feedback, and I’m sorry to hear about your recent experience. This is not the level of service we aim to provide. We take customer concerns seriously and would like to address this matter directly. Please email our Aftersales Manager, g.yeo@sinclairgroup.co.uk and we'll ensure this problem is solved.
Reply from Sinclair Group - Swansea Audi
Thank you for your feedback! We’re thrilled to hear that Ffion provided you with excellent service. We appreciate your support and look forward to welcoming you back in the future!
Friendly service kept up to date .
August 30, 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your feedback! We’re pleased to hear you enjoyed our friendly service and regular updates. If you need anything else, just let us know. Thank you from everyone at Sinclair Swansea Audi.
Fantastic service
Fantastic service from striking the deal to collection of the new car.
Always going above and beyond.
Fantastic and I’m over the moon with the car 👍
September 4, 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your kind words! We’re delighted to hear that our team went above and beyond to make your experience fantastic. Enjoy your new car, and thanks for choosing Sinclair Swansea Audi!
Quick & easy process
Quick & easy process to purchase our new Audi. From start to finish every step was stress free, from part exchanging our old car to the final handover of our new car.
August 29, 2024
Reply from Sinclair Group - Swansea Audi
Thank you for the great feedback! We’re thrilled to hear that the process was smooth and stress-free for you. From everyone at Sinclair Swansea Audi, enjoy your new Audi!
Reply from Sinclair Group - Swansea Audi
Thank you for your wonderful feedback! We're delighted to hear that you're pleased with both our service and your new car. Your satisfaction means a lot to us. If you need any further assistance or have any questions, please don't hesitate to reach out. Enjoy your new ride!
Received good service and good…
Received good service and good communication with car handover, had a little technical issue with the order process but was resolved efficiently.
September 3, 2024
Reply from Sinclair Group - Swansea Audi
Thank you for sharing your experience! We're pleased to hear that you received good service and communication during your car handover. We apologize for the technical issue you encountered but are glad it was resolved efficiently. Your feedback helps us improve, and we appreciate your understanding. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new car!
I have dealt with Tim for over 10 years…
I have dealt with Tim for over 10 years and the level of care and attention to every car sale is of the highest standard!
September 1, 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your kind words and for your loyalty over the past 10 years! We're thrilled to hear that Tim has consistently provided you with exceptional care and attention with each car sale. Your trust and support mean the world to us. If there's anything else we can do for you, please don't hesitate to reach out. Enjoy your new car!
Didn't like that no one came out while…
Didn't like that no one came out while looking around the car lot but when I made inquiry via email quick to respond and arrange test drive then sales rep who sold me the car had good customer service
September 1, 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your feedback. We apologize for not having someone available to assist you while you were looking around the car lot. We're glad to hear that our team responded quickly to your email inquiry and provided good customer service during the test drive and sale process. Your comments are valuable, and we'll work on improving our on-site assistance. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new car!
Simon Price salesman was so helpful and…
Simon Price salesman was so helpful and explained everything patiently
August 24, 2024
Reply from Sinclair Group - Swansea Audi
Thank you for your positive feedback! We're delighted to hear that Simon Price was so helpful and took the time to explain everything patiently. Your satisfaction is important to us, and we're glad Simon made your experience a great one. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new car!
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