I’ve recently bought a California from Sinclair group Swansea. The whole experience has been so positive. Kyle was patient and reassuring on my test drive and throughout the whole process. There was a... See more
Company replied
Location
Switch locationGorseinon Road, SA4 9GW Swansea, GB
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From start to finish steve Coleman from sinclair made my experience Purchasing a van simple and stress free steve found the perfect van for me and within the budget stated I wouldn't hesitate in rec... See more
Company replied
I had problems with my new VW T7 California and dealt with a Gentleman by the name of Rob James.It involved several visits to the Gorseinon Garage.Rob went above and beyond each time and they eventu... See more
Company replied
The salesman was extremely helpful. He went out of his way to explain and guide us through the process of buying a new VW Transporter. He ensured we had the best possible deal. Offering and arranging... See more
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Company details
About Sinclair Group - Volkswagen Van Centre Swansea
Written by the company
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Contact info
Gorseinon Road, SA4 9GW, Swansea, United Kingdom
4.7
Excellent
110 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An excellent ,high standards business
An excellent ,high standards business. Whenever visiting Sinclair (Swansea) the entire experience is exceptional from start to finish. Very customer focused ; workmanship first class .
January 30, 2026
Unprompted review
Reply from Sinclair Group - Volkswagen Van Centre Swansea
Thank you for your kind words! We strive for excellence in all aspects of our business. It's wonderful to hear that you have had exceptional experiences with us. We value your satisfaction and will continue to provide top-notch workmanship and customer service.
Many thanks,
Sinclair Volkswagen CV.
Quick and professional
Quick and professional responses. Van was delivered as quickly and in great condition.
January 30, 2026
Reply from Sinclair Group - Volkswagen Van Centre Swansea
Thank you for the amazing review! We are so glad to hear that our quick and professional responses and delivery exceeded your expectations. We look forward to continuing to provide you with top-notch service.
Many thanks,
Sinclair Volkswagen.
Van Purchase
Dealt with Paul at Swansea in buying a van. Always available, pleased with the communication at all stages from ordering to delivery. Sensible price. Couple of niggles but all dealt with fast and professionally. Would recommend.
December 29, 2025
Unprompted review
Reply from Sinclair Group - Volkswagen Van Centre Swansea
Thank you for your positive review! We strive to provide excellent customer service and are glad to hear that Paul was helpful throughout the entire process. We are always here to address any concerns and make sure you are satisfied with your purchase. Thank you for choosing us and recommending our services.
Many thanks,
Sinclair Volkswagen.
Reply from Sinclair Group - Volkswagen Van Centre Swansea
Thank you for your positive review! We strive to keep our customers informed throughout the sales process to ensure a smooth and satisfying experience. We appreciate your feedback and look forward to working with you again.
Many thanks,
Sinclair Volkswagen.
Kyle was excellent from start to finish…
Kyle was excellent from start to finish in the whole process - Great product knowledge as I was looking for a few extras with the vehicle - 10 out of 10 I will definitely go back
December 20, 2025
Reply from Sinclair Group - Volkswagen Van Centre Swansea
Thank you so much for your kind words about Kyle! We're thrilled to hear that he provided excellent service throughout your entire experience. We strive to give our customers the best product knowledge and are happy to hear that you were satisfied with the extras added to your vehicle. We look forward to seeing you again in the future!
Many thanks,
Sinclair Volkswagen.
Joshua was a great help from when I…
Joshua was a great help from when I first contacted late on a Saturday. He answered any questions I had and double checked for me all the information I requested. My staff are over the moon with there 2 New VW Caddys. Thanks again John Paul
November 29, 2025
Reply from Sinclair Group - Volkswagen Van Centre Swansea
Thank you so much for your kind words, John Paul! We are thrilled to hear that Joshua provided excellent service and that you and your staff are loving your new VW Caddys. We truly appreciate your business and look forward to serving you in the future.
Many thanks,
Sinclair Volkswagen.
Kyle Evan’s superb customer care
I was very pleased with the Kyle Evan’s handled the proposed purchase of Vw caddy van
December 1, 2025
Reply from Sinclair Group - Volkswagen Van Centre Swansea
Thank you for sharing your positive experience with our team, we are delighted to hear that Kyle provided excellent service for your VW caddy van purchase. We aim to provide top-notch customer satisfaction at all times. Thank you for choosing us!
Many thanks,
Sinclair Volkswagen.
Unbelievable service from Josh
Unbelievable service from Josh, Joe and the gang there. Communication was spot on and went above and beyond
November 15, 2025
Reply from Sinclair Group - Volkswagen Van Centre Swansea
Thank you so much for your amazing review! We are thrilled to hear that Josh, Joe, and the team provided unbelievable service and exceeded your expectations. We always strive to communicate effectively and go above and beyond for our customers. We appreciate your support and hope to see you again soon!
Many thanks,
Sinclair Group.
One Happy Customer
The team are all very friendly helpful knowledgeable and professional. Very happy with my purchase. After a long awaited dream to own a VW California, it has finally become reality and we are looking forward to some new adventures with it.
November 22, 2025
Reply from Sinclair Group - Volkswagen Van Centre Swansea
Hi there! Thank you for your kind words. It means a lot to us that you had a great experience with our team. We are thrilled to have helped you fulfill your dream of owning a VW California. Here's to many new adventures ahead!
Many thanks,
Sinclair Group.
Appalling customer service and lack of attention to detail
I attended Sinclair Van Centre Swansea to have a first service on my mobility vehicle. It was a basic oil and filter service.
After waiting 2.5hrs I had to ask for the keys to be given back to me (I'd seen the mechanic park the vehicle and return the keys to the service desk 30 minutes prior). I wasn't sure why it had taken so long to A- perform a very basic task and B- to return my keys. There was only myself and one other customer in the facility. I had a feeling something was not right and decided to check that the work was carried out properly and professionally.
Upon opening the bonnet I immediately noticed that there was oil spilled around the top of the engine, dead leaves and grit in the oil spill well (around the filler cap) and spilt oil. I opened the oil filler cap and found 3 leaves inside my engine!!
After complaining and asking how this could possibly have happened, I was told that I had put the leaves there myself and to not contact the company again. I have emailed the maintenance manager twice and have not received an acknowledgement or a reply yet alone an apology.
I am now left with a vehicle that I depend upon for my mobility that I do not trust and am waiting to breakdown because I feel they have contaminated the engine.
I will not be using this company again and would advise others to carefully check what has been done.
They should treat people with disability as any other person.
The one star I have given is not even deserved and I will be taking the matter further, along with the evidence I have. If they had apologised I would have let the matter rest but I will now make sure other people know what this main dealer garage are doing to people and their vehicle.
Edit
Sinclair van centre Swansea have now gone to the extreme measure of blocking me from their website!!
November 4, 2025
Unprompted review
Reply from Sinclair Group - Volkswagen Van Centre Swansea
Hi, thank you for bringing this to our attention. We're sorry to read of your experience, this isn't something that is typical of our group. Rest assured, you're not blocked from any website or contacting us - please reach out to our Swansea team and we will look to rectify this matter for you.
Many thanks,
Sinclair Group.
We found that your salesman Joe Needham…
We found that your salesman Joe Needham went the extra mile to insure we were happy with our purchase.
He was very professional in answering all our questions and got our new vehicle ready in time for us.
He made sure that we were happy before we left the forecourt and he’s also been very helpful with any questions after sales.
October 31, 2025
Reply from Sinclair Group - Volkswagen Van Centre Swansea
Thank you for the kind words! We're thrilled to hear that Joe provided exceptional service to ensure your happiness with your purchase. We will pass along your feedback and look forward to assisting you with any future needs.
Many thanks,
Sinclair Group.
Our experience with Sinclair group…
Our experience with Sinclair group Swansea was amazing. Kyle Evan’s kept us updated on the progress of our vehicle. Kyle explained everything that we needed to know to get us on the road. We would not change a thing, everything went smoothly and we would recommend buying here and we are very impressed with the buzz as Kyle said we would.
October 26, 2025
Reply from Sinclair Group - Volkswagen Van Centre Swansea
Thank you for choosing Sinclair Volkswagen Swansea CV, we are thrilled to hear of your amazing experience with Kyle Evans! Our team takes pride in keeping our customers informed and providing a smooth process. We appreciate your recommendation and can't wait to see you on the road. Cheers to many happy miles ahead!
Many thanks,
Sinclair Volkswagen CV.
Great service
Great service, very friendly and knowledgeable. Make sure you speak to Joshua Tomkins.
October 13, 2025
Reply from Sinclair Group - Volkswagen Van Centre Swansea
Thank you for your kind words and recommendation! We pride ourselves on providing exceptional service and our team member Joshua will be thrilled to be recognised. We look forward to serving you again in the future!
Many thanks, Sinclair Volkswagen.
Great service when dealing with Joseph…
Great service when dealing with Joseph upon purchasing my van, he was very knowledgeable and speeded up the van preparation to make it ready for collection quickly .
September 28, 2025
Reply from Sinclair Group - Volkswagen Van Centre Swansea
We are thrilled to hear that Joseph provided you with excellent service and helped speed up the preparation of your van for collection! Thank you for choosing our business, we hope to see you again in the future.
Many thanks, Sinclair Volkswagen CV
Great company with fantastic service
Great company with fantastic service.
Kyle and Josh were very professional throughout.
September 20, 2025
Reply from Sinclair Group - Volkswagen Van Centre Swansea
Thank you for the glowing review! We take pride in providing top-notch service and are glad Kyle and Josh were able to deliver a professional experience for you. It was a pleasure working with you.
Many thanks, Sinclair Volkswagen CV.
excellent service
We have had an excellent service from sinclair Swansea, and in particular Joseph who went above and beyond, from choosing our vehicle, the hand over and after sales service, we wouldnt hesiate in going to them again.
September 4, 2025
Reply from Sinclair Group - Volkswagen Van Centre Swansea
Thank you so much for your kind words! It's our pleasure to provide exceptional service to our customers, and we're thrilled Joseph went above and beyond for you. We look forward to serving you again in the future at Sinclair Swansea.
Many thanks,
Sinclair Volkswagen.
Great service from start to finish .
Excellent sales interaction from the staff.
Big thankyou to kyle Evans for dealing with the whole sale from start to finish ,vert professional and easy to deal with .
September 4, 2025
Reply from Sinclair Group - Volkswagen Van Centre Swansea
Thank you for your kind words and for recognising Kyle's hard work and professionalism. Our team is dedicated to providing excellent sales experiences, and we are thrilled that you had a positive experience with us. Thank you for choosing our business!
Many thanks,
Sinclair Volkswagen.
Couldn’t have had a better experience
Couldn’t have had a better experience, all the staff were professional, with excellent product knowledge. Would highly recommend
September 4, 2025
Reply from Sinclair Group - Volkswagen Van Centre Swansea
Thank you for your kind words! We're delighted to hear that you had a fantastic experience with our knowledgeable and professional staff. It was a pleasure serving you, and we would be honored to have you recommend us to others.
Many thanks,
Sinclair Volkswagen.
I recently purchased a VW California…
I recently purchased a VW California Ocean from SinclairVan Centre, and I can't speak highly enough of Joshua Tomkins, the sales executive who assisted me. Joshua was exceptional throughout the entire process. His extensive knowledge of the vehicle was impressive, and he took the time to explain every feature in detail ensuring I fully understood what I was getting. He was incredibly informative answering all my questions with patience and clarity which made the decision making process so much easier. Joshua's professionalism and genuine helpfulness stood out, he went above and beyond to make sure I felt confident and satisfied with my purchase. I highly recommend Joshua Tomkins at Sinclair Van Centre Swansea.
September 2, 2025
Reply from Sinclair Group - Volkswagen Van Centre Swansea
Thank you for your kind words and recommendation! We strive to provide exceptional service, and we are proud to have Joshua on our team. He truly goes above and beyond to ensure our customers are satisfied with their purchases. Enjoy your new VW California Ocean!
Many thanks,
Sinclair Volkswagen.
Reply from Sinclair Group - Volkswagen Van Centre Swansea
Thank you so much for your kind words! We are so happy to hear that Jo provided excellent service. We will be sure to pass along your feedback to her. We appreciate your support!
Many thanks,
Sinclair Volkswagen.
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