Sistaglam Reviews 

Excellent Service I ordered my Dress it was Beautiful it came within 2 Days I will definitely be using this site again. I highly recommend this site.
Thank you so much

I ordered my prom dress from Sistaglam. The picture showed a beautiful blue dress that had a beaded top and flowy skirt. (The yasmin dress in blue). The whole thing is covered in sequins not beads. And I mean the whole the whole thing. It was advertised with just the top. The skirt is not flowy at all and the dress has no shape to it. I’m not even trying it on it looks nothing like the picture.

BEWARE
I ordered over £900 worth of wedding dresses with no clear information on returns policy.
I gad to pay £47 to return £800 worth of dresses. Now they can find no evidence of receipt of returns - still waiting for customer services to clarify the status of my returns

I ordered 8 dresses from Sistaglam in various sizes for my bridesmaids to try. It didn’t occur to me to check they did free returns as I’d ordered dresses from lots of different sites and never had to pay for returns before.

When the dresses came the first one I opened was falling apart - the stitching had come undone and the zip was broken. They all looked quite shabby.

I contacted customer services and told them that one of the dresses was faulty and that I would be returning them all due to the poor quality.

They provided me with a free return label, but only for the 1 faulty dress. I told them I was returning them all due to the poor quality. Customer services replied that they don’t do free returns.

I ended up paying £27 to return the dresses, as because the return address is a PO Box the only option is to return them via Royal Mail (parcel force / DPD / Hermes will not deliver to a PO Box). I paid extra for insurance as I’d read a few reviews about people not getting their money back.

I have now received a full refund, but I’m still £27 out of pocket and won’t be shopping with them again.

Ordered a dress for £145, a week later still not received the dress! Money was taken out the bank straight away yet sitsaglam failed to tell me where the dress is even though they claim it’s been delivered! They have failed to reply to emails and phone calls shocking costumer service. Still not got my dress or a refund.

I ordered a dress it arrived really quick whilst possibly wasnt worth the £125 it was ok
Sadly didnt fit/suit me returned it and received my refund straightaway so excellent service

I ordered a purple v neck bridesmaid dress from Sistaglam. Both Debenhams and Next stocked this dress but as Sistaglam offered free postage I decided to buy it directly with them. On the website the dress was shown with silver sequins however when it was delivered it had green sequins all over the bodice. I didn’t even open the dress to try on as I wouldn’t be keeping it. I contacted customer services immediately and informed them I was returning the order. After reading reviews on this website, I returned the dress via Royal Mail tracker that had to be signed for. The returned dress was signed for so I emailed proof of postage to Sistaglam who refunded my dress and postage without delay.

Stay away!
Same as other reviews.
Faulty dress sent back my registered post and no sign of the refund and no response from company. Had to raise a dispute with PayPal.

Avoid this company at all costs!!!
I ordered a prom dress for my daughter on 3 day delivery over a week later the dress had still not arrived, I rang multiple times and the lines just go dead after a few rings the number is also a premium rate number. Emailed them multiple times still no reply. I had to shop on the day of prom to buy another dress which was stressfull. The dress finally turned up at a neighbours house delivered by DPD and no card to say where it was or that it had been delivered to a neighbour. Thankfully I paid via paypal who have been brilliant and after opening a dispute I got a full refund.

Avoid this company at all costs.
I ordered an evening dress in two sizes for my daughter's prom. She kept one and I returned the one that didn't fit. Sistaglam received this, signed for mail, on 1st March. I received the refund on 8th April, after an excessive amount of chasing. They don't answer their phones and rarely get back to emails. I was twice promised refunds via email, but they never materialised.
I threatened them with citizens advice bureau, claiming back through my credit card, taking them to the small claims court and finally (and what did the trick) with their local trading standards department.
I honestly feel that if I hadn't chased this fiercely then I would never had received a refund. I would never recommend Sistaglam and would advise to avoid at all costs.

I ordered a dress for my maid of honour in February and it had to be returned as faulty and still waiting for my refund 3weeks later. No one is answering phone calls or emails,one email 2 weeks ago said refund had gone into my account but still not there. I am so annoyed about this.
I am going to keep hounding them until I get back my refund. Update i finally got back my refund after 4weeks of bombarding them with emails and having to threaten them with legal representatives. Will never buy from Sistaglam again and advise people to do the same

Still waiting for refund and customer service team to get back to me. Shocking service!!!!!

Absolutely shocking service!! They don’t even deserve the one star I’ve had to give in order to write this review!! If only I had read through all the other reviews before placing my order!! Ordered 3 dresses for a wedding and they sent me out the complete wrong order! Been phoning and emailing for days about how to get a refund as I’m obviously sending back a different order to the original one I placed but no answer at all. Shocking company!

So far ordered 2 dresses from them on 2 different occasions, both dresses came on time. The quality was really good and price was very affordable. Was so pleased with both dresses, have now ordered another one.

Do not get anything from this site! Sent 4 dresses back, awaiting refund, £300! sent emails and called their customer services. Nothing. Spoke to citizens advice who were very helpful, sistaglam have to refund you, Consumer Contract Regulations Act! If you have proof of posting and paid by a credit card, (credit card company liable too) and have returned goods within 14 days, you should be able to get refund. Update: as I sent them an email referring to consumer contract regulations act, apparently my refund will be issued within 4 days! Will update if it happens! Refund received :)

I ordered six bridesmaid dresses from this company direct from the website and decided they weren't for the wedding. I sent all three parcels back with tracking and proof of postage. Three weeks later and I am still seeking a refund of £360 which has come out of my wedding budget. This company has sent one email back which was automated telling me to wait for my refund!

Don't bother with their phone line either no one picks up and on social they continue to post but not respond to angry customers like me. They are effectively stealing money from people and I have now complained to PayPal which was my method of payment and have written to several consumer rights complaints services in the hope my £360 is not lost and that this doesn't happen to anyone else :( DO NOT BUY FROM THESE CROOKS!

Do not use this company, they don't refund after you send their goods back. Need to be shut down

THE WORST SITE EVER! Do not make the mistake i did. they declined my calls, didn't send the dress in time for a wedding! AND on top NO REFUND as of yet. Unbelievable, disgusting behaviour, they should be shut down!!! FRAUDSTERS

Worst Service Ever!
On receiving my order, I found that the dress sent out was the wrong one. Ordered the dress a second time and again the wrong dress was delivered. Returned both dresses as outlined in the returns policy using a tracked delivery method (£17.20 to return both parcels) and then I contacted customer service with my postage receipts for the refund.
Despite it being the fault of the company the Customer Service team refused to pay me back the postage charge and even deceitfully cropped out parts out of their own returns policy to make out I was in the wrong. It took countless emails where I had to highlight the sections of their own policy to prove I was right, I had to research and quote to them my legal rights and even threaten to take the matter further before they agreed to pay me back. Even then they said I had to create a Paypal account if I wanted the refund, despite not even paying through Paypal in the first place.
Overall the service was extremely unprofessional and at no point did they try and put the problem right and send me out the dress that I had actually ordered. They seemed to send me back generic pre-written emails which did not answer my questions. I did start to wonder whether their customer service team were actual humans, from the email responses I was receiving it seemed it was more likely they were either illiterate robots or just simple monkeys!!!
I will never be ordering from them again.

We ordered two dresses from Sistaglam through Next. The first one was a meant to be a beautiful lilac dress but in reality was a dirty light purple colour with awful green sequins which did not feature at all in the picture on the website. Management staff at Next agreed that the dress did not vaguely resemble the picture of the dress in colour. We sent it back in the hope that the pink / blush dress would be better. The pink / blush version arrived at Next this afternoon and once again features green sequins and the blush pink is instead a dirty pink colour. Both dresses were covered by very poor quality dirty coloured netting and this was overall very disappointing. The dresses were both of very poor quality and considering that these dresses retail at £125 I think it is very poor. I put a review on the Sistaglam website but it was not shown. It is in my humble opinion very poor practice to retail dresses that do not resemble their pictures and furthermore it is time wasting at the very least and very disappointing. Sistaglam - you need to sort this out because the dress style was similar to the website but that is where the similarities end. We are very very disappointed. Management staff at Next stated that the quality was very poor - I would hope that something can be done about this.

I ordered a dress which took 8 days to deliver. The wrong dress arrived, absolutely nothing like the one I ordered, which was for a ball at the weekend. At no time did they attempt to send me the correct dress, all I got was "sorry, do you want a refund?"

Poor service