I’ve always been a fan of Superdry’s jacket style and durability, the quality is consistently impressive. However, I’m disappointed to see that men’s XS has been phased out recently. As someone who fi... See more
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I’ve always been a fan of Superdry’s jacket style and durability, the quality is consistently impressive. However, I’m disappointed to see that men’s XS has been phased out recently. As someone who fi... See more
Wanted to exchange at the store ; but size wasn't in stock so got refund & ordered online. Came a couple of days later, nothing to mention, serious business as you can expect from them ;)
Great Shopping Experience with Superdry! I had a smooth and enjoyable experience shopping with Superdry. Ordering online was super easy, and my items arrived quickly, faster than I expected! W... See more
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Written by the company
Met een avontuurlijke geest en het duurzaam vervaardigen van producten van hoogwaardige kwaliteit als inspiratie, is Superdry een spannend eigentijds merk dat vintage Americana en Japans-geïnspireerde graphics combineert met Britse stijl. De produkten worden gekenmerkt door stoffen van hoge kwaliteit, authentieke vintage wassingen, unieke details, toonaangevende handgetekende graphics en op maat gemaakte pasvormen. De basis waarop Superdry is gebouwd is stijl en dit wordt uitgedragen met vijf unieke stijlkeuzes/merken: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X en Performance Sport. Het is de ambitie van Superdry om in 2030 het meest duurzame beursgenoteerde modemerk ter wereld te zijn. In 2021 heeft Superdry talloze industriële onderscheidingen gewonnen, waaronder de 'Positive Change Award' bij de Draper's Sustainable Fashion Awards.
Contact info
Unit 60 The Runnings, GL51 9NW, Cheltenham, United Kingdom
- care@superdry.be
- www.superdry.be/be-nl
4.2
Great
7K reviews
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Disappointing experience
Disappointing experience. One item was cancelled a week after ordering, the refund hasn't arrived yet, and the sizing is inconsistent - one medium fit perfectly, but the other was significantly smaller. Very poor service.
April 17, 2026
Reply from Superdry Belgium (NL)
Hi Nestor,
Thank you for your feedback.
At Superdry, we aim to provide all our customers with a positive experience, so we’re very sorry to hear that we didn’t meet your expectations in this instance.
Sizes always vary depending on the style; if it is a slim fit, we recommend going one size up if available, and if it is an oversized/relaxed fit, we recommend keeping the same size or going one size down for a slightly more fitted look. If you are unsure about the size, we have a size guide available on the website.
If you are still unsure about the size, you can always contact us at klantenservice@superdry.com and we will be happy to help you further.
Sadly the other item was out of stock, we usually check this for several days in case the item does come back in stock and then we can still send it.
My apologies for the inconvenience.
Superdry Customer Care
Great quality, but losing customers due to size changes
I’ve always been a fan of Superdry’s jacket style and durability, the quality is consistently impressive. However, I’m disappointed to see that men’s XS has been phased out recently. As someone who fits that size perfectly, I unfortunately can’t purchase from the current range. I’d love to remain a customer, but only if the inclusive sizing returns. You also don't buy a jacket every year so Superdry basically lost me as a costumer for a while now. Great brand, just needs to bring back the full size run!
March 8, 2026
Unprompted review
I’ve always been a fan of Great quality, but losing customers due to size changesSuperdry’s…
I’ve always been a fan of Superdry’s jacket style and durability, the quality is consistently impressive. However, I’m disappointed to see that men’s XS has been phased out recently. As someone who fits that size perfectly, I unfortunately can’t purchase from the current range. I’d love to remain a customer, but only if the inclusive sizing returns. Great brand, just needs to bring back the full size run
March 1, 2026
Love the softness
Love the softness. Got good deal and fast delivery. Returns are issueless as sometimes size varies.
November 21, 2025
Positive shopping experience
I recently purchased a T-shirt from Superdry and it’s perfect — great quality and exactly as expected. Delivery was also reasonably fast. Overall, a very positive shopping experience.
January 12, 2026
Good online buy experience!
Wanted to exchange at the store ; but size wasn't in stock so got refund & ordered online.
Came a couple of days later, nothing to mention, serious business as you can expect from them ;)
September 28, 2025
Reply from Superdry Belgium (NL)
Hi Rana,
Thank you for your feedback.
At Superdry, we like to give all our customers a very positive experience, which is why we are very happy that you are so satisfied with the Organic Cotton Essential Logo T-Shirt!
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via livechat or email klantenservice@superdry.com on weekdays between 9-17.
Superdry Customer Care
Great Shopping Experience with…
Great Shopping Experience with Superdry!
I had a smooth and enjoyable experience shopping with Superdry. Ordering online was super easy, and my items arrived quickly, faster than I expected!
What I appreciated most was the simple return process. I brought the items I wanted to return to the official Superdry store in Brussels, and everything was handled on the same day. The staff were friendly and helpful, and the return was processed without hassle.
Overall, it was a seamless and satisfying experience from ordering to delivery to returns. I’ll shop with Superdry again!
July 10, 2025
Reply from Superdry Belgium (NL)
Dear Triana,
Thank you for taking the time to leave us feedback.
At Superdry, we want you to have a great experience, which is why we are very pleased that everything went so smoothly.
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via livechat or email klantenservice@superdry.com on weekdays between 9-17.
Superdry Customer Care
Reply from Superdry Belgium (NL)
Hi Yana,
Thank you for your feedback.
At Superdry, we like to give all our customers a very positive experience, which is why we are very happy that you are so satisfied with the order.
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via livechat or email klantenservice@superdry.com on weekdays between 9-17.
Superdry Customer Care
Reply from Superdry Belgium (NL)
Dear David,
Thank you for taking the time to leave us feedback.
At Superdry, we want you to have a great experience, which is why we are very pleased that everything went so smoothly.
We hope you enjoy wearing the Essential Logo Retro Striped T-Shirts!
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via livechat or email klantenservice@superdry.com on weekdays between 9-17.
Superdry Customer Care
Still cold 🥶
Our coats have still not arrived 😢
Coats bought to go yo yhe football last week. They still haven't arrived. And our team lost
February 10, 2025
Reply from Superdry Belgium (NL)
Dear Claire,
Thank you for your feedback. We are sorry to hear that the order was delayed.
At Superdry we want all our customers to be happy, we are therefore very sorry to hear that this was not the case.
We have checked the order and can see that the parcel came from our warehouse in England as there was no stock in our European warehouse.
On top of this, there were also strikes at Bpost which caused a lot of delays. This is therefore the reason why many parcels arrived late.
Fortunately, I see that the parcel has now been delivered on 18/2.
Should you need assistance in the future, please feel free to contact us via livechat or email klantenservice@superdry.com on weekdays between 9-17.
Once again, we apologise for the inconvenience.
Superdry Customer Care
Reply from Superdry Belgium (NL)
Hi Nour,
Thank you for your feedback.
At Superdry, we like to give all our customers a very positive experience, which is why we are very happy that you are so satisfied with the Vintage Workwear Hooded Bomber!
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via livechat or email klantenservice@superdry.com on weekdays between 9-17.
Superdry Customer Care
Very Good and nice
January 22, 2025
Reply from Superdry Belgium (NL)
Hi Jennelyn,
Bedankt voor uw feedback.
Bij Superdry willen we graag al onze klanten een hele positieve ervaring geven, en daarom zijn we erg blij dat u zo tevreden bent met de Non Hooded Sports Puffer Jacket!
Wij wensen u veel draag plezier toe :)
Bedankt dat u de tijd heeft genomen een review te schrijven. We waarderen alle feedback.
Mocht u in de toekomst hulp nodig hebben, dan kunt u altijd contact met ons opnemen via livechat of via email klantenservice@superdry.com op werkdagen tussen 9-17.
Superdry Customer Care
Quick delivery
Quick delivery, order matches, same quality as in stores and no excessive packaging.
October 27, 2024
Reply from Superdry Belgium (NL)
Dear Kristof,
Thank you for taking the time to leave us feedback.
At Superdry, we want you to have a great experience, which is why we are very pleased that everything went so smoothly and quick.
Thank you for taking the time to write a review. We appreciate all feedback.
Should you need any assistance in the future, please feel free to contact us via livechat or email klantenservice@superdry.com on weekdays between 9-17.
Superdry Customer Care
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